Reviews of Spa Serenity (Spa)

Grace King

My husband has scoliosis and typically has poor experiences with massages; however, today he was beyond amazed with the service he received! We wish we lived closer so we could come regularly! Also, I absolutely LOVED my experience as well! Amazing staff, atmosphere, and care!

Kate J Dvorak

I love Spa Serenity! My girl friends from college and I meet up here once a year. They're great at booking us as a group, they have small lounges that, while we can't technically reserve, we've been able to take over and have our own semi-private space. I love how flexible they are and their services are great.

April Pierce

I went to spa serenity for several waxing treatments, lips, eyebrows, arm pits, full leg and a Brazilian. The shop had a very great atmosphere. The ladies were really sweet and nice. The lady that did the waxing was very professional and nice. However after returning home i went to look at the waxing areas and huge parts of my Brazilian was still there. I was very irritated. The following day I called up the spa and talked to the front desk. They assured me that Coustmer service is their main priority and they would have their director/ supervisor call me by the end of the day or the latest by Monday. Well Monday came and went. And figured they had gotten busy and forgot to call so after a week of not receiveing a return call I called to cancel my next appointment that I had booked. While talking on the phone to the receptionist she asked why I was canceling and I simply replied that I wasn’t satisfied with my last waxing and I felt if Coustmer service wasn’t their priority I needed to take my business somewhere else. She was like okay fine and canceled and that was the end of that. For me working in Coustmer service my entire life i would find it simple to pick up a phone to call and spend 10 minutes with someone who spent close to 200 dollars in waxing services who would have been a repeat Coustmer and easy profit for life. Before this time I was thinking of becoming a vip with them but I would not now knowing how little they actually care about the end result. I don’t enjoy writing negative reviews but this by far has been one of my worst experiences at a spa. Update: Did receive call from spa after this post returned the call and owner was not available 30 minutes after she had called me the receptionist said she would call her cell and let her know I called this was 2 days ago and still haven’t received a call back.

Terri Hill

Loved my massage and my mother and I both loved our manicure. Nice atmosphere and reasonable pricing.

Patricia Williams

Liked the ambiance, but not the new age music...courteous staff and classy fun decor

Jill Bobholz

Always great service here

Molly Kendrick

I'm never disappointed after any service! All of the massage therapists are fantastic!

Mike Yount

Very professional. Therapist was excellent.

Lance Lannoye

Always get a warm welcome, everyone is very knowledgeable and extremely helpful. Greatest Place on Earth!

Sandy Gavin

Beautiful place, great service, wonderful products and just the best staff

Ryan Greeno

Very nice place for a couples massage, friendly staff.

Spencer Semonson

This place is always super relaxing and warm, but the massage I just had with Amanda was beyond phenomenal. Best service, great employees, and amazing atmosphere.

Jenny Meacham

Love the massages and customer service! Great price for an awesome relaxing massage!

Elena Moraru

I get my haircut here with Trisha and I am always very satisfied with the work that she does, highly recommend it!

Kasey Wilson

For the celebration of our anniversary, my husband and I booked a 90 minute couples massage. I am just beginning my third trimester of pregnancy. So I was looking forward to a nice relaxing massage for muscle tension relief. My husband wanted a nice relaxing massage as well. Mine was very light pressure, comparable to lightly applying lotion to skin. Minimal time spent on massaging back. Very minimal time spent on hands. No touch to the feet other than one quick swipe with oil. I am on my feet all day and I even mentioned before beginning that I would like my feet and hands massaged. Scalp and shoulder massage was nice. My husband’s massage was enjoyable for the most part, but on many occasions was very hard pressure on pressure points— causing pain. His massage therapist was coughing throughout and he could feel her breathing in his face while massaging. She even left the room for a short amount of time due to an “allergy attack”. It was still a nice relaxing time away and to have the opportunity to be together. Nice decor and ambiance. We would be happy to try again, but would be disappointed if the experience is similar.

Dusty Jackson

I visit occasionally for therapeutic massages. Love it!!!

Jon Madrigal

Excellent staff with superior skills and techniques.

Mandie Bailey

Amazing, every time!

Kaitlyn Jule

If I cold rate this more than 5 stars I would! This place is such an adorable and comforting atmosphere. Pam gave me a 30 minute massage. she made sure to use the time wisely by focusing on my sore areas. Ive had knots in my shoulder for years and have never had anyone work them out well as she did. The staff was very friendly and I would highly recommend to anyone. I wanted to buy everything in the gift shop!

Brian Getschmann

Best staff in town.

N Thums

Unfortunately, the level of their manicures is what I can perform at home. There is little luxury of any. Zero massage, for $45+.

Carole La Forge

Wonderful atmosphere, great facials and massage services

Shelley Rosencrantz

I get headaches quite often and quite severe. The chiropractor has been trying for 2 years to conquer without success. Trying massage therapy was my next option. I have since quit the chiropractor for now and come to see Beth and Michele once a month for deep tissue massages. They were tough to handle for the first 3-4 visits, but now not painful and I can enjoy them. BEST PART. . . I have not had a headache in 3 months!!! Now I can tell when i need to get back in there as my shoulders tighten up. When I notice a slight headache possibly beginning, I can call and they will get me in for a 30 min, neck & shoulders massage! Great Service!

Wendy Schulteis

Very nice massages

Matthew and Staci Gutzman

Fantastic staff. Relaxing enviroment. Good for a day of relaxation with the girls or a massage or facial on the run!

Richard Jordan

Amazing desk staff, awesome therapists.

Stacy Dullum

Everything is perfect: the decor, the products used, Brooke! Thank you so much. What an amazing place!

Carmen Walters

Service was good.

Brett Stampfli

It was relaxing and professional. We had the couple's message and my wife said her neck felt worse than when she came in. As for me it was fine just nothing stood out as amazing for me.

susan sedgwick

Awesome. Massage was wonderful. Feel so relaxed!!!

Micaela Mullenberg

Ashley is amazing!! Being a hairstylist myself it’s not easy having someone else do your hair. But with Ashely I never have to worry! She’s amazing with blondes and exceeds my expectations every appointment!

Ben Steiner

Great service

Lorinda Patton

Best massages and pedicures

Sunny W.

Adorable place. Great service. Great prices. My only gripe is this time the practitioners when in between clients clunk very loudly down the hallway past the service rooms. At least twice during my wonderful massage I thought that a heard of elephants was stampeding down the hall.

Nikita Conway

Not having a massage in a few years, I was excited to receive a couples massage for my birthday! We were scheduled for an hour long session and arrived early. The staff were all very kind and accomadating. We were brought into a massage room where they explained everything professionally and I was excited to finally be getting some muscle relief in my back and feet. Within only 15 minutes I was in pain, my whole body was extremely tense throughout the entirety of the massage, she (my massage therapist) didn't lighten up once. She proceeded to push harder and harder on my pressure points until I was near tears. Finally the massage was over, and as soon as the door closed behind her I burst out in tears, disappointed. My partner on the other hand enjoyed the massage. So i guess i just got a bad massage therapist? This was not a good birthday treat at all for the cost.... probably will not return again.

Angela

Great service!!

The Real Jason Duerr

Therapeutic massage in downtown Baraboo.

dona seminetta

Great place.

Patsy Waldrop

Yes

Sherry Henseler

I've been going here for over 2 years. Always have great services.

Ashley Hildebrandt

This place is nothing but amazing all around! Ashley’s coloring skills are perfection, and is amazing at what she does. Hannah is my all time favorite for pedicures and anything facial. All of the staff are always so kind and welcoming. I recently surprised my Husband with a massage and he said it was the best massage he has ever received. Spa Serenity is the best and is my all time favorite!

Lochlan Masters

Best massage I've ever had, my wife loved it too!

Jean Gehrke

I love coming here to pamper myself. Whether it is for a pedicure or a massage. Great atmosphere, wonderful people.

Ryan DeBlois

Phenomenal. The ladies doing our couples massage were fantastic.

Theresa Dolfen

I have a massage every month and truly enjoy my 60 min of pure relaxation and much needed stress relief. Thank you to the friendly staff and Whitney who is an amazing masseuse!

william pemberton

Great staff, customer first, highly recommend.

Bryanna Chapman

Wonderful place to get your nails done! Best service around!

Beckie Kuipers

I love it here. the whole experience is calm and enjoyable. the massage therapists are amazing.

Ben Gratz

Very quiet peaceful calming place great massage

Melanie L

I recently had a facial with Trisha at Spa Serenity and it was a WONDERFUL experience! Already have my next appointment to go back.

Cathy Silver

This was a fabulous massage. Anita was sweet and welcoming and had amazing hands! My back feels fantastic. Thank you!

Suzette Monnier

Nice atmosphere, knowledgeable staff, good prices

Brian Busser

Amazing staff helped me set up a spa day for my wife, mother-in-law, and mother. They had an enjoyable relaxing day before the wedding. Would recommend this to anyone looking for a great present for themselves or someone special.

Stephanie Nichols

Serenity spa is a super cute space with lots of amenities like hot tea, free WiFi, and comfortable lounging area. I had an amazing massage with michelle who used the perfect amount of pressure and lulled me into a relaxed state. I also had a facial with Brooke which was incredibly refreshing and calming. I’ve had a few massages and this was by far one of the best I’ve ever had. I would highly recommend serenity spa to anyone who is looking for a relaxing environment with great amenities and professional staff!!

Jennifer Nelson

I received a manicure and pedicure and 3 hours after I left my manicure was chipping off. Then a week later I'm at the doctor because they clipped my toe nail wrong and I have an ingrown toenail that has to be removed by a doctor! It was nice when I was there but now I'm very mad and I'm paying even more to help my toe feel better! All because I wanted to relax and have nice looking nails and know they won't look nice for my vacation coming up. This just really sucks!

Liv Dahlke

My first massage experience and it was incredible! Beth was very kind and did an awesome job! My pedicure was also great and my toes look great! Very happy :) thank you girls!!

Pat Horkan

One of the best experiences I have had. Definitely will be going back.

Allison Hendricks

I just received my first service from Spa Serenity (sexy hands service). The receptionists were awesome, very friendly and helpful. The entire building is beautiful (the business has just renovated and it's absolutely gorgeous). My nail technician was quite young and appeared disinterested. She attempted a few times to keep conversation going but I could tell it wasn't something she was totally into. Coming from a customer service background myself, I expect to get a "girlfriend" experience at salons/spas because it makes the experience even more enjoyable and I look forward to my next service for both the service and the chat session. It's my time to pamper myself and enjoy the company of whomever is giving me the service and it just didn't feel right. The service itself was pretty good, my hands felt a little dry when I left but my polish looks great as well as my nails. I noticed the barbicide that holds the instruments was pretty cloudy and needed changing otherwise everything was very clean and neat. I would come back and try another service, maybe a pedicure or massage instead of a manicure.

Kris Holme

Great staff! Very attentive to individual needs. Cozy, relaxing waiting room. Has a great selection of high quality products for sale.

Tricia Jones

Feet are so refreshed after my pedicure with Hannah the other day. Thanks

Race Frame

I go to spa serenity regularly for massages. Beth and Renee do a great job every time!