The massage therapy I've been going to unfortunately closed and I wanted to support one of the wonderful ladies who was working there. She started working here and the reviews looked awesome. I was quite excited and made an appointment at 11am the following Saturday. First, I had a difficult time finding the place as there are no public signs. I called, I believe her name was Gracin, told me it's in the blue and white building. I found it and walked in. Secondly, there are a million hallways and offices with no signs. I called again after looking down every hallway for 5 minutes to no avail and got Gracin again who told me to take the first hall on the left and they're the second door on the right. I get there and the place looks great but I was a little frustrated as I was 15 minutes late due to having to call multiple times and hunt this place down. Thirdly, they tell me my appointment is actually at 1pm. I was shocked as the lady I had spoken to a week ago clearly said 11am. They 4 ladies at the front are just staring at me and they asked if i was going to keep the appointment. I basically told them most likely no because I was dissapointed on how they were not helpful in finding the place the three times I had called and my appointment was wrong. One of the ladies, Courtney, makes a face and looks away and says well I'm sorry about the confusion and frustration but the earliest we can do is 12:30pm. I was again shocked with how she came across to me as sarcastic and not sincere so I just walked out. She proceeds to call me and was even ruder. She talked over me the entire conversation saying she wasn't going to get in a debate with me and was I coming at 1 or not. Definitely not and will definitely never make an appointment here again.