Never got around to writing this, but Google suggested I do some reviews for places I'd been to. I went here 4 years ago so maybe things have changed, but maybe not. I bought a Groupon for this salon and was excited to get my first ever facial. I got to the shop and without even a polite greeting, the person at the desk asked for my Groupon paper. I never told them I was using a Groupon so it was a little weird to have someone be so abrupt and assuming. It's an odd little shop with an upstairs so probably a converted house that wasn't particularly relaxing in their choice of decorum. When it was my turn, the lady who did my facial wasn't the nicest person ever. Every 5 minutes during the procedure, she tried to upsell me some additions to my facial. Being that this was my first facial, I wanted the basic package so I could see what I thought and then maybe add things for my next facial. Her asking me got so annoying and repetitive that it completely destroyed the relaxing experience for me. I made it very clear to her that I had acne-prone skin and she assured me that what she was putting on would be fine. This was a complete lie as over the next week, I developed the worst acne breakout I'd had in my entire life. Additionally, it was supposed to be an hour procedure and it was more like 40-45 minutes. I felt like I got ripped off due to the shortened time. I normally have no problem tipping service people who do a good job, but I really had to begrudge myself to tip this lady as I had a horrible experience that was not relaxing in the slightest. I should have posted this earlier, but life gets in the way, so I feel bad for other people who may have gone here and had a similar experience to what I had. I will never return and the whole thing turned me off from getting a facial elsewhere. Hire people who actually make customers relaxed and keep upselling to one time at the beginning.