Reviews of Massage Envy Loehmann's Plaza (Spa)

James Dise

Ive been A member for a couple years and by far the best. They work with your schedule, needs amd always awesome customer service.

Ninajo Hennessee

Why get a massage? For me it is healing of the body and mind. I reserve Alex when I have muscle ache and pain and I reserve Jake when I am supper stressed or have high anxiety. An hour is okay - but I've learned an hour and a half is best to get the full benefit. They have a great staff - be honest about what you are looking for and they will match you up with the right masseuse. For example, do you want male or female, big or small hands, cool or warm hands, talkative or quiet, firm or gentle, healing or calming? Did you have a negative or a "what's the big deal" kind of past experience? - give it another try and ASK for what you want. You will not be disappointed.

Dena Hinton

My Fiance and I have memberships. They are awesome here, we get the couples massage. Very friendly

Dawn Junk

Called in and they had time for 60min massage in a 90min space. Declined to book me. Reason: saved for anyone to do a 90 min only. Then when I asked to talk to a manager..(In the 30 seconds they had me on hold) they all of a sudden "booked it". Hard to believe on a rainy night when most people cancel. Poor business practice and I have been a dedicated member for years. They are trying to up-sale the massages even at the risk of loosing bussiness. Be careful with them.

latonia skinner

I had the pleasure of getting a massage from the wonderful Leeann, she was great and when I left ifelt amazing. I'll ve back this month to see her. I would highly recommend her.

Joe Smith

Great place to relax we bought the yearly package and are thoroughly satisfied

Joyce Drakeford

I haven't had a massage in a year. My last therapist at another spa no longer works there. I have anxiety about new people touching me. I always seem to have worse pain after a massage than before. Josie really knows what she was doing. I felt at ease with the pre-massage waiting area and my therapist to start. I was in a car accident that left me with an iliosacral sprain, a leaking spinal disk and back spasms, among other injuries. I've had pain ever since. The massage really combined several different techniques and I walked out nearly pain free. And today, the day after, i am nearly pain free with more range of motion over my whole body. I chose not to join the program because of funds but I'm starting to reconsider.

Shannon Workman

I used to think massages were just a luxury, but after my time with Massage Envy, I've realized how much of a necessity it really is. I used to have a lot of neck and shoulder pains, and even though I could ignore it during the day, I never realized how much it was affecting my sleep. After about 3 months of getting regular massages I really noticed a difference. I also love that the staff is so friendly, they actually seem to care about me rather than seeing me as just another wallet. If ever I am not completely satisfied with my massage (which is rare), the girls up front will make sure they understand what I did or didn't like about it so that can reccomend a therapist that will better suit my needs. I would definitely reccomend Massage Envy to anyone who is looking to better their lives through massage therapy. Their facials are also great too!

Bomb Chelle

Be careful when booking they will try to slip in extra time really wished the manager who booked me was there when I finished so I could have addressed it I have a membership and always get what comes with my membership which I stated on the phone with her and my therapist nonetheless my therapist was amazing I will only be back to tip her good that’s it y’all will not play with my money no ma’am

Allena Scott

The massage therapist was great but the price was totally not worth it. I think that if they had of given me the price of $90 I would have left right back out the door

Glecy Duggan

My appointment for my massage today was not as I expected,..I'm very disappointed ☹

Ebony M

My 1st time and it was amazing!! The staff was very professional and courteous and I definitely recommend Alex!!!

Gwen B

This was my second visit to the Loemahn's Plaza Massage Envy and I am warning all potential customers to NOT go there. The first massage was $39 and was OK, they wait until you are relaxed and ready to head home and hit you with a member program package pitch. After declining, there was a definite change in the employees attitude and it wasn't for the better. The second massage came to fruition after my husband bought a $39 gift card for me for Mother's Day. I received a call from Massage Envy offering half off of of all services until July 3rd. I called to see if I could get half off of the $78 hot stone massage and was told yes so I booked the appointment. The massage was excellent but upon leaving, I was hit with the member pitch again and only after declining I was charged the full $78. I was told that I misunderstood and that I was getting half of the non member price of $156. After debating, the manager refused to honor their quote and I had to pay and extra $40 dollars. I would never go to any of their locations just because of their deceitful business practices. BUYER BEWARE!

Bridget Bug

Great place. Great atmosphere. John will take good care of you. Professional. He works with you to let you walk out feeling you got just what you needed.

Kendra Kidd

My masseuse was wonderful, the staff was also wonderful. Signed up for membership based on all those things.

Megan Ward

I love this spa. As soon as you walk in, you're welcomed with smiles and happy faces. Staff is amazingly warm and easy to talk to. I like that I leave very relaxed and anticipating my next visit again and again. Highly recommended!

Roe

So I just recently started getting massages abs I have to say this place is awesome. I saw the massage therapist named Nubia and she has magic hands literally. My back, neck, arms, and legs thank her very much! It felt like I was walking on clouds when I was done. Highly recommend visiting this place!!!

Stephen Leblanc

I bought my wife a membership to this location 4 years ago. At least once a month she gets to de-stress, and heal with one of their many massage therapists and I get to home from a stressful day at work to a happy, healthy, productive and fun wife. My wife has suffered from Scoliosis, and back pain all her life. A friend of ours, who happens to be a massage therapist, suggested massages for her, to help with the pain. After the first couple of months receiving massage, she even became more active at the gym and running local races with me. I couldn't have chosen a better place than Massage Envy. It also helps that they call before every appointment and send text confirmations, because she's very forgetful. Special Thank you to the staff and therapists...I truly hope all massage envy's uphold the great quality of service that this one has set for us!

mis Johnson

no like

Grace Full

The manager rectified the situation and now I'm a member. The massage was the best. Relieved and happy to have been taken care of.

Maria Nolan

Love this place. I can't recommend Czarina highly enough! She does such a good job and always the perfect pressure! Front staff is polite.

Sequoyah V

I came in for a massage here and the masseuse was extremely heavy handed. I was literally cringing in pain the entire time. I kept asking her to use less pressure which she would for a moment then it would get bad again. This was a swedish massage not deep tissue.

AHMED EL KORITY

I gave my wife a gift card to relax in this place and she went and did a facial with an esthetician called Alia and she came back very happy telling me how relaxed and satisfied she was ! Thank you !

Warren Graves

Massage

zachery limpert

Depends on who you get and what you like but just tell them during harder softer here or there

Chris Green

These people are ridiculous. They rescheduled my facial appointment an hour prior to the time I was supposed to come in and put me in for a later time. Which if fine. But failed to relay to me that they were going to CHARGE MY ACCOUNT for the time that THEY had to reschedule. I'm still going in for my massage because I'm a very frugal person and enjoy wasting my money! If you want bad customer service representatives with an attitude, by all means go here, but I can assure you there are plenty of other massage and facial salons that will give you a much better experience than I had.

Carmella Mckinzie

Have you speaking in tongues lol!

J D

The massage was amazing but everyone was pushy about getting me to join. Almost ruined the experience.

D Tucker

Great masseuses !

mike navarrete

I have never done the whole massage therapy or going to a spa in my life. I have gone twice and it's getting better and better. Caren is simply amazing!!! She is gentle just as fierce when it comes to making me relax and feel better. She knows what I needed and wanted. Overall great place!! Among the best!

Lisa J

Terrible service. The man who massaged me kept hurting me, and refused to ease up after I asked multiple times. I left in worse pain than when I went in, and even though I paid for an hour I only got 45 minutes because they had to start late since their computer system didn't work and he thought he was slick by heading out early as well. Of course, they still expected me to tip AND buy an overpriced membership with next to no benefits.

trinity210427

Absolutely love the people here, I go once a month and I've never had a bad experience.

Besa Pira Romero

If you go there ask for Aliaa, she's incredible. Experienced, kind and honest you can't ask for more. Absolutely loved her!!!!

JayTida Are

Friendly staff, was able to make a last minute appointment...Overall good first time experience

dnshift1

My friend went in and an hour later he feels like a new man!

Ashley Martinez

Looooooove this location. I’ve had a few (like 13) massage credits I’d been waiting to cash in on and was a little reluctant to try a new place after we moved from Hampton. While my therapist was only light/med pressure she did a phenomenal job on my shoulders. The front staff were all super helpful and sweet! Definitely making this my spot!

Tatiana Donndelinger

Just finished an hour and a half massage and not impressed at all! The areas I wanted focused on and verbalized that I wanted the majority of the session to be spent on them were not addressed at all! She did more stretching of my limbs than actually massaging them. I actually came out feeling worse than when I went in. My back hurts along with everything else that was aching when I went in. Would NOT go back there again!

It's Me

I have never been here, I do not know how a 2 star review was posted on/from my account, I sincerely apologize for any backlash this may have caused, I only became aware of this from an e-mail I opened this morning from google about how my reviews have helped others (I've only done 6 or 7 reviews in total) there was a tab "to see all of your reviews". I was shocked to see this review as I know I did not post it! I am now giving you a 5 star review as I cannot post without clicking at least one star and hopefully it will make up for the fraudulent 2 star review that has been associated with my account.

Carrie Souslin

Great people and had a nice couples massage!!

Smartmouthtees

I love love Mrs. Randi!!!

Chase Poling

Frequent flyer here. Great staff. Very flexible. Theyll make sure you're taken care of

Andi Davis

I got a 90 massage on my vacation and it was amazing! The staff was very friendly and professional and Jessica gave an excellent deep tissue massage. It was exactly what I needed to de-stress and she was able to work out a lot of the tension I was carrying in my shoulders. I was able to find a Massage Envy near my home so I purchased a 6 month membership. I only hope the one near my house is as nice as this one.

Michael Bertschinger

Perfect place to unwind. They offer facials and various massages. Every time I'm in the Hampton Roads area, this is where I go for a massage. The front desk is friendly and takes the time to get to know you. I've never had a problem finding a good therapist here either. Their hours are great for those that work all day and need time to relax as well.

Carmen

Amazing staff at this location! The therapist are some of he best I’ve ever had the pleasure of reserving a massage from, And the front desk team very knowledgeable, happy and willing to help. All of the Virginia beach locations are great but this one is by far my favorite.

D Douglas

Loved it! Can't wait to go back.

Tina Crump

Good Massage Place

Ruth Hall

The therapists do a good job - it's the sales techniques that turn me off. I was given a gift certificate and enjoyed my massage, until it was time to leave and I had to deal with being pressured to sign up for a membership.

Brian Ehardt

Always a great experience here, from the front desk staff always being in a cheerful and helpful mood, to the high quality of the therapists that work there. I highly recommend working with Nubia, especially if you are looking for deep tissue work.

Aaron Garwood

Great atmosphere , and great staff. If you want the most relaxing massage you can imagine for yourself or someone you care about. You owe it to yourself to go see Emmy. She is incredible , so friendly and can tell you where all your problem areas are.

BMF

Meh. I've had way better massages elsewhere. At least the employees at this location don't reek of cigarette smoke and Korean food like they do at the location at Fair City Mall in Fairfax. I was so happy when I canceled my membership, but they attempted to prevent me from claiming the last several sessions that I had paid for. This chain should change its name to Massage Nasty.

Courtney Grocki

The staff are friendly and knowledgeable however, today I find out that when my husband breaks a bill and tells the people at the front desk to leave that as a tip for our therapists, on top of what we already gave them, we find out that the extra money for the tip does not get to them! I was very surprised and shocked when I heard that! We love going for our couples massages and we don't want to go anywhere or see anyone else because they get the spots that need to get worked out! It's a shame that people would be so dishonest!

Jessica Kirby

I went for facial this month and I met Alia , she was my esthetician and she was awesome ! She totally changed my previous bad experience in facial , she is very passionate about her work , she is honest and have a great knowledge ! I totally recommend her for anyone who wants to get honest advice about their skin and how to take care of it . Thanks !

Jr Bickel

Never had a bad experience with the front desk or the 3 therapists I visited. Great staff.