Reviews of Massage Envy - American Fork (Spa)

Cynthia Absher

There was horrible pain in my upper back, between and under my shoulder blades. The RTR treatment got rid of all the pain. Two days later and it's still gone.

TJ Phelps

I had a massage with Jeralynn who did an excellent job. Does a good job with deep tissue which I like. She is always on time, courteous and professional. Would recommend you choose her.

Danmandred

No Show... really? Therapist wasn't there and they weren't able to get a hold of her either to see when/if she would show.

Kylee Johnson

Alex in American fork! Only reason I go!

Kelley Tenney_westfield

I received a gift card for a massage from one of my students whose Mom and Dad are wealthy professionals. I receive a lot of gift cards, I keep them in a big stack. Now, I received this gift card over 2 years ago, but that shouldn't matter. Gift cards don't expire, right? Wrong! I tried to redeem it twice over the years, interesting, both times the therapists cancelled by calling in sick. No attempt to reschedule was made. (Which entertains a separate discussion.) So the other day, I said to my son, "Hey, go use this gift card, I can't even go in there, they are too unprofessional. Plus, I'm enrolled in a membership at another spa." So, my son gets the massage. As he attempts to redeem the gift card, they nicely tell him there is no record of it but they will look into it and call him for payment if they can't find it. WELL, OF COURSE THEY CAN'T FIND A RECORD OF IT. Four business days later they call me and say "There is no record of the gift card." $50 later, I am shocked at their lack of customer care and unprofessional practices. I say to you, my friends, think twice about giving them your business. For sure, don't buy your child's teacher a massage from there. FAIL!

Spiritof 76

The massages are great, and the management is friendly and professional. The owner comes out personally to greet and talk to customers. I have had several great experiences here. Recommended.

Bryant Blackham

I purchased a gift card for my wife for her birthday. I paid for a 90-minute massage, a deep-tissue massage AND a tip! When she went in for the appointment, they told her she needed to pay for the deep tissue AND tip AGAIN! And gave her a hard time for it. Where did the other money go? Therapist was good, but this is just ridiculous. What was meant to be a meaningful gift was a horrible experience for my wife. Thanks Massage Envy. I will never do business with you again, and will recommend that nobody come to your clinic.

Richie Smith

Got the monthly pass, best thing I ever did. Massages are always great, service is fast and friendly.

Charlene Craghead

Great massage

Nikki Madsen

Love love love this place. Everything is fabulous!

Heather Dorius

Was given a gift card to try them.. they still ended up charging me a lot of money. The girl massaging me didn't listen to me; she massaged areas she felt I needed (by following a "plan" they offered) instead of where I felt the most tension as we went over my body & I had to ask her over & over to lighten her touch. I left there more sore than when I went. She also chattered about her life, my life, etc... when all I wanted to do was breathe, meditate & relax. Then afterwards I had to listen to an upsell speech. It almost felt like a car salesman experience, rather than a therapeutic experience focused on my needs as the client, rather than their business/employees needs. I have to be honest... I won't go back.

kodie nicole

The therapist was good, the just don't cover their table warmers, with anything but a sheet, so they still have the sweat and other things from the client before you. Even though the health department requires they have a plastic cover. Just saying.

Jace Taylor

By far the most awful massage experience you will have in Utah. You shouldn't waste your money here, just go to the college of massage on Saturday. Can't get a time unless you go a week in advance and even then they call and cancel about three hours before. Other locations have been great but the overall rating for this one are on point.

Rob D

READ THE FINE PRINT !!! This was the worst customer service experience ever, and I cancelled my account with 18 credits ($900)... if that gives you any indication as to how unhappy I am with my experience at this location. I honestly tried to make it work with this company, but they are money hungry and their contract is iron clad. I honestly wish I had never signed up in the first place. The masseurs and masseuses are a mish-mash of new and poorly trained technicians who have zero consistency. I was hurt more times than I was helped, so I went to other locations. The counter people are also atrocious., and act like they are doing you have favor every time you call or walk in. This was bad customer service and bad customer support all the way around… spend your money elsewhere.

Ernesto Molina

Awesome customer service! Very professional and clean location. Would give an extra star if I could.

Brennan

Very friendly staff! Jon was amazing, I haven't felt this good since before I hurt my back 8 years ago. Definitely going again.

Kezie Stewart

Very dissatisfied with the experience my husband had today. Both me and my husband have had a membership for over a year. We both get a minimum of one massage per month. We will be cancelling our membership. I would stay away from this location at all costs.

John-Michael Holahan

Why is it so hard to cancel? You have to GO TO THE LOCATION to fill out paperwork in order to cancel. It's nonsense. Don't join or you will regret it.

Jeremy Lee

My wife has a gift card that she can't redeem because they keep canceling on her. Most ridiculous way to run a business. I look forward to them going under so they can learn that customer service actually does matter.

B S

Do not buy a gift certificate at this place. They have canceled my appointment for times. It has taken 4 months to try and get a massage, and each time it a different excuse. I assume because it’s a gift certificate the massage therapist cancel each time. I have heard this from others, horrible customer service. Save time and go somewhere else.

Taco Bell

average nice people

Heather Smith

Jeralynn was a lifesaver. My experience was great and I already have another appointment set!

Syko Diver

Excellent.. signed up as a member had neck issues couldn't turn my head for weeks after massage no more problems

Glenn LeFors

Great place and great service! Easy to make appointments! Kaitlyn is the best and has the magical touch! Would have given 5 stars if prices wouldn't have gone up.

tiffany n

Great customer experience with knowledgeable employees

Alyssa Nelson

Great experience every time I have gone in. Love every one of the therapists I have had. The front desk girls are also very nice and will work with you in every circumstance to make sure you are taken care of.

chandler Bice

Great! Both the staff and the therapists were awesome! I will be going back for sure!

Kenneth Masteller

My wife bought me a gift card for Christmas and when I went to use it about a week ago, they told me they couldn't find a record of it. First, the lady said go get a massage and she will sort out the issue. Then after the massage, she said she couldn't find the record and I would have to pay full price. Then when my wife contacted them a week later (we left on vacation the day after the massage), and they said there is nothing they can do about it, get bent. This is the SECOND time that my wife has bought me a gift card from this location that they have refused to honor. Furthermore, I am not the only person I know that this has happened to. I do not trust these people and we will never use them again. Additionally, the Japanese Shamisen music they were playing was anything but relaxing. I asked for a change but was told by the masseur that he had no control over it. Having read the reviews, apparently this has happened to a lot of customers, which leads me to believe that Massage Envy in American Fork has zero integrity and is not a trustworthy business. Finally, the lady at the front desk asked me if I wanted to tip almost 4 times, despite the fact that I told her I already tipped the masseur. This place is a joke, go to New Age Wellness center in American Fork, they are sooooo much better! There are a lot of reasons that they have on average 1.5 stars fewer than any of the other massage professionals in Utah County.

Bob Judge

Great massage

Javier

My experience at this location was amazing! My girlfriend and I did a couples massage and we loved it! The front desk was personable and eager to customize our massage. The therapists we had were top notch. I will definitely recommend friends and family to this location.

Rebecca Smart

I've visited the American Fork location multiple times in the past year. I've had nothing but positive experiences here. The massage therapists are extremely knowledgable and the front desk is fantastic. You can't beat the price for the quality of service! Highly recommend Alex, Omar and Hannah.

Londyn Charelle

They “lost my appointment” on my birthday. It was booked a week in advance by my boyfriend. Really disappointing. By reading other reviews, you’ll notice they lose track of appointments often...

TheHammertoss

I've been to this location many times, and I've always had an excellent experience there. The staff is very helpful and professional, and they really seem to care about the clients.

jerry hughes

Cancelled my wife's appointment, then rescheduled her, then said they didn't have her on the schedule. Pathetic.

Ryan Anderson

It was an okay experience. I paid for the 90 minute massage, but I only received 80 minutes. It wasn't too big of a deal, but I just expect to get my moneys worth since I don't get a massage often. I had an extremely nice massage therapist, and it's just my personal preference that there is a minimal amount of conversation during the massage. Not a big deal, but I just wanted to relax truthfully. Anyways, it was an alright experience. I didn't really think it was worth me ever going back.

Macy Lee

Front desk girls are rude, snobby, and impolite.

Michelle Smith

Blew my mind. After reading reviews that they cancel on you the very same day you have an appt booked, I hesitantly booked a couples massage at this location. My husband and I have been needing to get in as we both have back pain. I got a babysitter scheduled 1.5 weeks in advance and the appointment was booked 2 weeks in advance. Sure enough, the day of, they called an canceled. They didn't have anyone who could cover for one of the therapists and my only option was to reschedule for 2 weeks later. The "Manager" was defensive and rude and didn't offer anything as a way of apology. I was dealing with all of this over the phone while at my sisters house. When I got off the phone she said, "I have a massage and foot treatment scheduled for my birthday in a few days, I sure hope they don't cancel on me!" Sure enough, they did cancel on her 2 hours before her appt on her birthday. I could not believe it. But it gets worse... I again got a babysitter and my husband and I were so excited to go to our couples massage. It's not easy for us to find the time and the babysitter. AGAIN 3 days before our massage someone called and left me a message that one of our therapists had to reschedule. There is no option to have someone on call fill in for her or anything. Simply just had to reschedule again. AGAIN! I have no idea how this place stays in business. I hope it doesn't for much longer. I won't ever be using this location again. If you look at my profile you'll see I don't often leave negative reviews but my mind is blown here. Carly is an awesome therapist, or so I hear (I guess I'll never know) but she has now canceled twice for personal reasons. Totally unreliable and upsetting. Massage envy and their managers are rude and defensive and won't do anything to make up for all your wasted time. Such a shame.

Matt Stewart

Piss poor customer service. I have been a member here for over a year and this is by far the worst location I have ever dealt with. I am cancelling my membership.

Karen Wieder

I have been going to massage envey for over 6 yrs, I was getting facials and my face was becoming amazing, unfortunately the lady that I went to had a baby and I was extremely happy for her. No one seemed as good as she was much to my disappoint, and I have had super massages since. I'm going to try again as I can feel my face going back as it was before. I hope it works. The one thing that does upset me is that I had to cancel my appt because of an emergency in my family and they were going to charge me. If someone just flakes out I can see a charge, but that wasn't the case with me and I resented that it was even brought up.

Lorna Roberts

Very professional. Wide variety of therapies offered. Clean and relaxing.

Marc Mitchell

They are so inconsistent and ridiculous with their policies! They continually start the massage late and never make up the time ever with the client. It's your wasted money each month! There is no customer service and my husband and I have just canceled our membership! DONT GET SUCKED INTO THE MONTHLY CHARGES!!

Claire Leary

Omar is an awesome masseuse, he has just the right touch and has helped me with two chronic pain issues: carpal tunnel and whiplash. Omar's massages have greatly relieved my pain which I didn't think would happen. I like this location and will return in the future.

Nikole Bergren

Cancelled my appointment 6 hours before it was supposed to happen. But they told me they’d charge me 50% if I cancelled on them. Now I just want a refund on my gift card to do something else.

Rachel Turner

Horrible customer service. Their front desk staff is very rude and unaccommadating

sandy jensen

they keep billing my credit card when i paid cash for my massage, the people up front are clueless and nobody will every call me back to help me

B B

Good customer svc up ft , horrible massage itself. Therapist herself was hardly attentive at all whatsoever. Basically ran her hands up and down my back with absolutely no pressure. I asked several times for her to go harder with no results . I was her 7 th and final massage of the day. I understand tired but am very dissapointed. Left a 50 dollar tip only because it was all I had on me and i wanted out of there. Strongly advise not going here.

ashley tracy

I had an absolutely amazing experience here. I was greeted as soon as I walked in the door, was given great costumer service, and thoroughly enjoyed my massage. I highly recommend going here.

Haylee Carroll

A little disappointed in my visit. I called days before hand to book my massage, and after arriving, the front desk girl couldn’t seem to find my appointment. I’m assuming that they squeezed me onto the appointment books because they were still able to see me, but the situation felt odd. After my massage (which was actually pretty good, Marget is very good at what she does) I was brought back to a different front desk girl. I had every single intention of signing up for their membership today, but I was not even given the opportunity too. The front desk girl didn’t bother asking about my experiance, or how my massage went, or even mention the membership at all. I asked her about it, hoping to get more information, but instead just got vague answers. So I left without signing up! So joke is on them because I had planned on giving them future business, but if the employees don’t care enough to keep a customer, then I don’t care to go back! I love Massage Evny as a company, but I will not be coming back to this particular location again.

oSpiral -

Este lugar es increíble!! Muy amigable e interactivo 10/10.

Jen Sylvester

Friendly staff. Omar was amazing. The one problem was that they were having issues with my gift card. I had used it 2 weeks prior to my visit so I knew it was a good card and the balance on the card. The issue has not been resolved.

Kerri Hampton

Very good massage . helped my numbness in my neck and hand. I pray it will Keep the issues away.

Kimberly Thorley

Tried to 'request an appointment' over a week ago because I'm on the go nonstop and work nights. No one ever called back or emailed and when I called today to try to schedule an actual appointment, they were very unhelpful. Maybe I'll try Orem instead.

Amy Pelo

I love this location! It's always clean, the staff is helpful and the environment is very healing. Any interaction with the owner has been very professional and uplifting. She seems to truly care about helping her customers get exactly what they want. This is my favorite Massage Envy.

Jeff Ingersoll

I've called at least 6-7 times for an appointment 24 or more hours in advance. No appointment times available and when they do, it's at an odd hour. The massages I have received in the past were quite good...just can never get back in at this location.

Kristy Ryder

Excellent Massage Therapist Tasha! Their Customer service is horrible...

Archiss@gmail.com Archibald

I wouldn't even give Massage Envy a 1 but I had to to write a review. I booked my hot stone weeks ago for my birthday. I took off work and I showed up at my appt. They messed up booking and can't do massage. No help from therapist Wayne. All Wayne said was it would mess up his day if they tried to fix my appt. I booked in person in their shop and they still messed up.

Haileigh Emerine

This was my first ever massage. I told them I had a $75 gift card to use when I called and scheduled. I wasn’t asked anything else until I got there. When I got there they gave me an iPad to show places I wanted a massage, etc. I was never really asked what kind of massage I wanted, I was just going with the flow! My massage person was nice, but honestly my massage wasn’t all that great. I told her when it was painful, when to push harder, etc. it just wasn’t that great of an experience. There were people talking loudly for at LEAST 30 minutes of my 45 minute massage, therapeutic? Relaxing? Nope. Not in the slightest. I probably won’t ever get a massage again

Eric Poulsen

Great place

rachel coleman

Horrible customer service and horrible business practices, excellent massages. A solid year after my contract ended and I'm still having issues with them charging my card and saying I haven't cancelled properly. DONT SIGN A CONTRACT OR BECOME A MEMBER. YOU WILL REGRET IT.

Brooke Raehl

This place is a joke. The first time I scheduled (for my birthday,) they called two hours before the session and cancelled on me. When I finally went in it was a complete nightmare to try and pay with a gift certificate. They convinced me to book another session a month in advance. I didn’t receive a single reminder email, text, phone call, literally nothing. The appointment rolls around and I receive a phone call stating that they’re charging me full price. I told the “manager” that I never received any kind of reminder and they can’t expect people to remember a session they’d booked a month out. She laughed and said “yeah, our system has been glitching with reminders, but we’re still charging you full price.” This is the first experience I’ve had with a company that has led me to leave a negative review. I am a laid back person and hard to upset, but this has left me beyond angry. DO NOT BOOK HERE.

Sydney Snow

Massage Envy is a big name and they live up to their reputation of nice facilities and good massages. The location is a little hard to find, but we made it. The front desk was helpful and the therapists were good. That being said it was not the most relaxing atmosphere ever. The rooms are less than what I was expecting, plain and kinda ugly. But I guess it doesn’t matter because my eyes are closed. Overall was happy with the massage, just felt like there could have been more attention to the atmosphere.

Jenny Sinclair

This location in particular is definitely more run down than others I've been to but unlike other reviews, I've always had fairly good service. Been a member for 2 or 3 years with no major issues. As far as massage therapists go, it's a full spectrum. I've had a consistent therapist who is very skilled but when I do have to schedule with a random person, I have no idea what I'll get. They have a binder in the lobby describing each therapist but when you call to schedule, you have no way of judging who is good. Lots and lots of inexperienced therapists here, some really good. You just have to keep trying to find one who works well for you.

Julie Hahn

This location has gone downhill drastically in the past year or two. The level of service has been incredibly unsatisfactory. I've had them misplace my credit card information multiple times. I go in for an appointment and they tell me I have an expired credit card on my account; which I had updated maybe 6 mo ago?? They had to bill me for 3 months at once worth of dues because they failed to save my cc number. They have asked me if I'm still pregnant...I had my baby 18 months ago! They can't get their medical records straight. They had me down for a wrong time and said it was my fault. I've never written down a massage apt incorrectly nor ever been late! What happened to customer service?? I've been a member for 8+ years and I can't wait to be done with my membership!! Just now they called to cancel my last appointment with them because the therapist can't be there without giving me viable options. Seriously! How do you stay in business??? I'd never recommend this location to anyone ever again. Maybe the Draper but not American Fork!! They used to have good therapists now it's like scraping the bottom of the barrel.

Erin Livingston

It would have been my first time there; however, they neglected to tell me about a cancellation policy when I made an appointment so when I had to reschedule they refused to offer any type of discount. They were going to charge me no matter what. It was TERRIBLE CUSTOMER SERVICE because they wouldn't work with me, especially being a first time customer and not knowing about their policies. They just told me that I'm going to be charged the full price, which they didn't tell me about either and they couldn't do anything about it. Well that's bullshit. I've worked in customer service jobs for over 15 years and every single company I've been with works and assists the customer. They could have at least gave me a discount or been more understanding being a brand new customer. NEVER AGAIN WILL I ATTEMPT TO USE THEIR SERVICE!!!

Katelind Pratt Anderson

DO NOT BOOK HERE!!!!! I booked a couple massage a week in advance. Everything was great and they even called to confirm my appointment the day before. My husband called the evening before to make sure we still had our appointment because he read TERRIBLE reviews and was afraid they had canceled it. Well, he was right. They did cancel our appt because they "over booked" and the other couple got back to them with confirming faster... I am furious and so disappointed. I don't recommend this place to anyone!!

Tom Shields

Always a great experience...both office staff and therapists are pros!

Matt VanWagoner

My wife scheduled a massage for my birthday. I drove 45 min from Eagle Mountain to find out my massage therapist had called in sick today, and they were "booked for a while." There was an offer to put me at the top of their cancellation reschedule list, but the entire point was this would be my birthday gift from my wife since I've had some bad back pain lately. I didn't feel like anyone gave a damn, it seemed like they were annoyed I was there. They claimed they tried to call, but neither my wife or I had any missed calls from them. I'll be seeking massages from another business in the future.

Samantha Carrizo

I love Massage Envy in American Fork! They have amazing massage therapists and I absolutely love their Esthetician Yuni. The girls at the front desk are always friendly and helpful. I would give them 10 stars if I could.

Brian Larson

So relaxing.

Surety Exterminating

I wish I could give 0 stars. I am very unhappy with the lack of professionalism. They are losing my membership over $45 dollars. When I call to schedule appointments they are booked and I can rarely get in and then when I did talk with them and schedule an appointment that was iffy to begin with I was told they would call back to confirm and they never did. They then charged me for an appointment that was never confirmed. Its sad to see a company run so poorly with this lack of customer service. Stay away and do not get a membership.

Janna Armatage

Pleasant atmosphere. Good massage. Very professional. Attention to every detail. Modern feel.

Callie M

This location is horrible. The therapists are great, but they are overworked. You walk into the clinic and can feel the misery radiating from all of the employees. Nobody looks like they enjoy their job or want to be there. The rooms are not sound proof so you can hear all of the gossip going on up front and in certain rooms you can hear the traffic driving. Depending on the room you are in it can be too cold or too hot, rarely is the temperature satisfying. None of people up front seem to know what they are doing or know anything about the company. If you ask any questions they get a deer in the headlights look and nobody can give you a straight answer and everyone there tells you something different. The new manager is not customer service oriented. I have talked to her once and she is short and rude and uninformed. She does not know how to manage or how the company works. I had questions about my membership that previous managers have helped me with and she was clueless and not helpful. DO NOT support this location. Go to any other Massage Envy. The owner is never there either and doesn't seem to care what goes on in the clinic. This clinic is dirty and needs a facelift. The carpet is tattered and the paint looks terrible. Spend your money and go to a place that cares about you, your health and your business and not just collecting your money. Also, go somewhere you can see the value in what you are spending. For spending all of this money on a membership I would expect a better experience and a better maintained facility.

Jenny Taylor

I received an amazing massage from Paul, he is very knowledgeable and an experienced therapist. The front desk staff was wonderful and kind also. I will be coming back soon!

Jerry Branch

I've had 2 massages here in 9 weeks.my only day off is Sunday and they cannot seem to be able to accommodate as they are booked and short staffed. Massages were good and they are the only legitimate place open on sundays.but if I cant get a appointment it does me no good

Jeff Taylor

Great massages, but too high in cost for everyday people like myself, and real heavy on the pushy sales job for memberships.