I had high hopes for the Spa at the Adolphus for a relaxing morning with my mother and mother-in-law. Unfortunately, I was more stressed when I left than when I arrived. Things started out great – facility is beautiful and clean and people were friendly. That changed when I was taken back for my massage and put in a back treatment room where you have to walk through the salon (full of people) in your robe. No big deal until you’re trying to relax and you can hear the clipping of fingernails and toenails while you’re in the treatment room. The service provider later told me “we rarely use this room” … great, glad I got the worst one.
Then, once my treatment started, the service provider seemed like he was new to giving massages. It was choppy and awkward. Twice during my massage I could hear people (sounded like staff) in the waiting area outside of the treatment room – this was over the music that was playing in the room and the rain outside. Then, the WORST part, about 70% through the service, I was face down and someone opened the door and yelled “Hello?” Talk about disrupting. You’re naked, half covered on the table, and the door is open. I don’t know if it was the service provider that opened it or if it was someone else in the spa but it was awkward and ruined the experience.
The front desk never asked how my service was when my mom and I checked out. So I brought it up and told them it wasn’t acceptable and rather than ruining the day with my mom and mother-in-law, the woman at the front desk said she would have the manager call me. Well, it’s been almost 4 days and no word from the manager.
I hate to write a bad review because the Spa is gorgeous and has a ton of potential to be a great experience. Mine was just not one of them. If you want to leave frustrated and stressed, try it out.