TLDR: Caused serious bruising on my back and was in pain for days.
I really wanted to like this place and I wish I could give it a good review because the staff was friendly, but I had 2 bad experiences and won't be going back.
I just moved to Austin from Houston and needed a replacement reflexology massage place, and since this one was so highly rated I decided to try it. Prices are on point. Have gone twice. The first time I booked the Unwind package online. I booked the massage with a female masseuse, but once I got there they gave me a guy instead. That didn't really bother me. The issue was - he is a smoker and smelled very strongly of it which made me sick to my stomach and I had to hold my breath when he was massaging me, but also he was chewing gum to cover the smoking smell and chomped the gum in my ear the entire massage (which is a personal pet peeve of mine and made it hard to relax). Later I laughed about it when reenacting the experience to friends, but didn't want to repeat it.
I figured this was a one time thing and tried again specifying another therapist when I booked the Detach package online. This time I had a female masseuse who was very nice and made every effort to ensure I was comfortable. The issue really came when it was time for her to massage my back. She asked what pressure I liked and things started fine, but she kept seriously digging her elbows into one very specific spot on my lower back again and again - focusing on it in a weird way since it didn't bother me going into the massage. I had to ask her to stop and reduce the pressure, which she politely did. She then focused on another area of my upper back - again to the point of extreme pain. I was actually relieved when the massage was done. Long story short, the next day my back was literally black and blue and it took me days to relieve the soreness and discomfort the massage caused. This was a first for me as I get massages twice a month, and have never experienced anything like this before. I'd like to give her the benefit of the doubt that maybe she was newer, but I can't honestly give them opportunity to disappoint or harm me again.