Reviews of Mokara Salon & Spa (Spa)

Brandon Tomes

Beautiful new spa, awesome downtown views. Crazy relaxing couples massage and fantastic mani/pedi. Not a fan of the lobby or valet, as that was the opposite of relaxing. But from the fourth floor on, pure bliss!

Carly A

My boyfriend and I had a couples’ massage today and were both very pleased. The staff was professional and the facilities were both beautiful and clean. We’re looking forward to coming back.

A

Absolutely awesome deep tissue massage. Brad found sore spots I didn't know I had. Wonderful experience!

Jenetta Hockless

The staff was friendly and accommodating. The massage and facial threpist were patient, competent, and professional. If you know how to be good to others, they will know how to be good to you. So,if you want a great experience, you have to arrive with the right attitude and a friendly frame of mind.

kyle honea

I went to the Mokara with my gf today for pedicures. Arriving was easy and the valet was very helpful and even asked us if we had been here before and if we knew where it was. The valet then informed us and up we went!! The staff greeted us very nicely and we were immediately introduced to our nail artists/technicians who were both very cordial and professional. We sat back and were treated to great pedicures as we gazed at an amazing view of midday Downtown Dallas! After we paid they had our valet comped and we were off in 5 minutes. Great job Mokara!!

Jose Pena

It was awesome. They take very good care you.

Crystal CC

Looks like a nice spa. However the woman working the desk was rude and acted like I was wasting her time. I am pretty sure at high class salons you need to have excellent customer service and be polite. She seemed annoyed I was asking questions about the service and immediately was like I only have two spots tomorrow.Nobody asked her what she had available so obviously she wanted me know there was no spot for me. I was going to spend a nice dollar in there but w that unclassy woman working-definitely not. If she hates her job she should quit and let someone do it right. Not to mention I take my friends w me and post of my amazing spa services. Oh and her representing Omni makes the company look bad. I have memberships to massage envy, Hand and stone massage and also go Mokara Spa at the Mandalay and they s*** on her service. By the way,she was blond,old and trashy,not the kind of person you want representing a beautiful spa. Just saying! Oh and I am letting corporate know and I let the manager know how terrible taste she was. If you want good service go to Omni Mandalay and spend your hundreds there, that is what I will continue to do. Your loss!

Derrick Parks

What a beautiful place and services

Hush Mode

Considering this was my 1st time at a spa I didn't know what to expect. My experience was great, go see Londynn, great customer service.

Jake Nold

Made an appointment 2 days prior to the appointment and was notified the day of the appointment, approximately 2 hours before the appointment that they needed to reschedule... Poor business practice. Otherwise looks like a nice place.

James Rhodes

Had a spa day set up here for my fiancé for her birthday. I made the arrangements about one month in advance so that she would have a cake and light lunch available since she would be there about 5 hours. Not only did they not have the cake or lunch available for her the service was substandard and then they mandated a 20% tip. Do not waste your time with this company or their service.

Yesenia Wieler

Worst massage I've ever had! First off the lotion she was using was so cold, through out the massage she was using what were suppose to be warm towels but those were cold I'm not sure if she forgot to turn on her towel warmer or if they weren't left in there long enough but they were cold. The massage itself was mediocre at best. She started massaging one side of my body then moved to the other side she never went down the middle of my back or down my spine. I specifically asked her to focus on my lower back you can't do that if you are only working on one side at a time it was basically just her massaging my love handles lol. The facility is suppose to be very nice and high class but you have to change into your robe in a bathroom stall I've never had to do that at any other high class spa. Definitely never going back.

Alan Farris

Beautiful spa with such an accommodating staff! The fresh fruit was a nice touch. Be sure to arrive early to use the sauna before your massage! Amazing experience

Timothy Jennings

Do not go to this spa. Beware of the "20% commission" it is not a commission. It is added to the top of the bill. 20% added to the top of a bill is a tip. They told me that the money did not go to the girl who preformed the service, so I left a 20% tip. Later to find out that the 17% goes to the girl who did the girl service 3% goes to the back of house. IT IS A TIP. Also the relaxation room was not relaxing. It was bright, and the furniture was filthy. The robes were tattered and very used. To say the least. We scheduled a couples message a couple days before our arrival. When we arrived they had us scheduled with a man and a woman. This is not what we expected. Then the girl that took our reservation lied and said that she asked us and " that is what we requested. " It was not what we asked for. She did not tell the truth about the tip She did not tell the truth about the reservation I would not recommend this for anyone.