Reviews of milk + honey spa - 2nd Street District (Spa)

Jackie Johnson

After many years of searching for a hair stylist that is knowledgeable about naturally curly hair, my journey has ended. Amanda at Milk and Honey Salon is simply put, amazing. She walked me through every step and option, ensuring my comfort …

Drew Peters

Excellent customer service, specifically in dealing with manager Teresa. We will be longtime clients.

Harley Reyes

I decided to go to Milk & Honey for my first ever facial. I ended up getting a Hydra facial though Megan and she did such an AMAZING job! Milk & Honey went above and beyond. From the welcoming front desk ladies, to the end of my spa treatment. Everything was handled with TOP NOTCH service. I highly recommend Megan. She explained the whole process to me and kept me informed with every next step as it was my first facial and I was very interested. At the end of my treatment, she recommended an amazing product that has helped my skin so much. I look forward to my next appointment and will be sure to request Megan!

Kim Johnson

I first visited milk+honey back in 2007 and I have been going there ever since. I've seen someone in every department and have never had anything less than top notch service. I especially love the new location. They did a wonderful job of creating a quiet space in the middle of a downtown that seems to grow busier by the day. I highly recommend it.

Vanessa Green

This was an awesome experience start to finish. The products used were lovely and aromatic. I saw Natasha for a haircut. She is a skilled stylist, confident and pleasant. I am extremely satisfied with the result. Finally, a great haircut!

Valerie W

I have had so many regrettable haircuts in my life but never from Milk and Honey...no matter the stylist I always leave looking awesome!

Nicholas Land

Haven’t even been in and they’ve already ruined my birthday treat. They won’t honor an email they sent me to upgrade my massage for my birthday unless it works for them not me, the paying client. The only thing they have to say is “we can honor that next time you come in” aka pay more and certainly we can try and make it work. Maybe you shouldn’t advertise that you can add something on at your next appointment. Birthday gifts aren’t conditional. Terrible customer service. Let’s hope the massage is better than the way they treat and serve their customers.

Lily Geller

I came here for a half-updo and makeup for a black tie event, and Taryn did an amazing job. I didn't know exactly what hairstyle I wanted, so I brought in a few inspiration photos. From there, Taryn made suggestions, tried a couple of options, and ultimately gave me a perfect braided crown and natural curls that held all evening and even survived a full-night's sleep. Makeup is challenging for me because I don't usually wear any, so even a small amount looks garish to me. But Taryn listened to my concerns and gave me a perfect toned-down-but-still-glamorous face, with exactly the cat's-eye, liner-driven look I wanted. I could not have been in better hands!

Jason Edwards

My first experience was a sports massage with Michael and it was fantastic! Best deep tissue treatment I've ever had. Friendly staff and comfortable environment. Highly recommended.

Bradley Allen

This place is awesome!! Great staff and very friendly!!

Jennifer Rys

My massage with Katherine S, was amazing! Maybe the best massage ever! She’s one of the only massage therapists who actual listened to exactly what I wanted and did it and didn’t just do her own thing! Can’t wait to go back!

Joel McQueen

My daughter went in for a cut at 9pm. I was shocked that they were open so late on a Saturday. The place is beautiful with a great concept of organics and natural products. However, my daughter was trying a new dew and the cut was a little misshapen. She didn't notice so as long as she was happy. I think it was the freshness of going from mid back to a cut right above the neckline so she was just relieved to not have all the hair to deal with anymore.

kim love

I have never posted a negative review in my life. It goes against the way in which I choose to spend my energy, which is in more positive and energetically affirming directions. But today, I feel called to use my voice an am grateful for this avenue. If you have had a cold in the past 2 weeks, do not book a massage here because you will be kicked out, even if you are already on the massage table, even though there is nothing anywhere on their website or intake screening about this supposed 'policy'. I have been to milk and honey a handful of times and was excited to use a gift certificate for a massage after a very stressful week in which my son had been sick early in the week. I was in the room with the therapist about to get on the table as we were talking about what brought me in that day. I mentioned to her that I'd had a stressful week with my son. I was 5 days into a cold and was looking for relaxation. She proceeded to tell me that they don't recommend massage when people are sick bc it spreads the infection into their system. I told her I wasn't worried about that bc I wasn't sick at all, it was merely a cold, and very much on the back end. She went into how they don't work with people when they are sick. I explained once again, that I wasn't sick. I never had a fever. And I simply had a cold 5 days ago that I was on the back end of. She then said something about a 2 week window and that they ask people to have not had a cold for 2 weeks! I asked if this is on their website and clearly asked of every single person who books bc surely at least 20% of everyone they see in the winter, will be somewhere in the vicinity of a 2 week cold. The manager gave me the same story. When I asked her to show me where on the website this policy is stated, she pointed me to something on the very bottom about open wounds, but with zero mention of colds or any other ailments. She said we ask that our employees are not sick and we ask the same of our clients. I reminded her that I was not sick but was on the back end of a cold. And again reminded her that actually they do not ask the same of their clients because it was never asked of me and nowhere on their site is this stated, nor in their screening process. I work in wellness and helped open and run a wellness center 12 years ago, in which 30% of our business was for massages. People came to us in order to actually feel better and yes some of these people had colds or other ailments and our role was to help them heal and feel their best. I understand if Milk and Honey has a different reason for being, and a different policy, but rather than take someone through making plans, taking an uber, geting undressed, into a robe, into the dim massage room, and then telling them they can't get a massage, need to get dressed, be re-booked and take their uber home....if this is going to be the policy, it needs to be fairly and uniformly applied across the board and up front with everyone. And if the policy is that no one who has had a cold in the past 2 weeks can book a massage, then get ready for a big drop in biz.

Mary Yarrington

Nicole did a lovely, professional cut for me. I am so pleased. Enjoyed the entire experience. Low-key atmosphere, nice product.

Varun Mehra

This place was phenomenal, Paul was very good and explained his process as he went. Would very much recommend milk + honey and him as well!

Kara Jostes

I was on a weekend away with a fellow mom friends and we were looking for a place to match our varied needs. We chose Milk and Honey in Austin, Texas for our massage packages. Boy did they deliver. My 120-minute package was beyond exceptional. Travis listened to my requests at the beginning of the session. He concentrated on my lower back and was able to release my psoas. My body has never felt better. My girlfriend had a session with Chance after her original masseuse called in sick. It was the best massage of her life. She was happy she took a chance. Thanks again Milk + Honey downtown Austin for a great time!

Leya Simmons Samiloglu

I love Milk & Honey. I love the facials, the massages, the blow-outs. I go to the downtown location and the convenience of parking at City Hall or valet at the W and plan a snack and cocktail after is ideal. The products are also amazing - the ones they carry and the Milk and Honey brand. Plus the customer service is outstanding, such a good place to be.

Phoebe Yeager

One of the best spa experiences I have ever had. I cannot describe how amazing the massage felt and that the feeling carried over. Can’t wait to go back to try more services

Yoliy Gamboa

Milk & Honey provides a relaxing and stress free environment. My therapist Julissa is easy going, caring, experienced, and very highly recommended. My favorite package is the Milk & Honey Combo.

Jessica Perez

I went in for a for a hair cut and color and it was the worst experience ever. I wanted to cover up my few grey hairs that I had so I wanted the color to be as close to my natural color as possible, but it did not turn out that way. The girl matched my hair up and didn't even show me what color she had picked, and I was already pretty nervous about it because being Hispanic, everyone thinks my hair is black and in certain lighting it looks black, but it is not. Well she ended dying my hair black and she put so much dye on me that when I left, I had black dye on my forehead and inside my ears. I literally wanted to cry because it was so off from what my natural color. I even asked her before she started if it was going to be black and all she said was, I matched it as close as possible. When I called to complain, they told me to give it a few days for it to fade a little. This was the first time I have ever dyed my hair and for paying so much money, I would expect it to look the way I want it right away and not have to wait a few days for it to fade. Needless to say, this happened about 3 months ago and I'm still dealing with the black hair. I wish I would have never stepped in to dye my hair, I miss my natural color. It looks like they mostly treat people very nicely and give them a lot of attention, but I did not receive the same service and it was very noticeable. I would not recommend this place.

Allison Waldrop

Thank you to Kate and her assistant Dakota for my beautiful balayage! I am so happy with the outcome and can't stop getting compliments! Everyone here is friendly and clearly passionate about what they do. You can tell they put a lot of time and care into their work. Definitely recommending to my friends :)

Trevor Wernisch

First time massage. Super professional employees. Very experienced masseuses. Expensive (I think?) but great experience overall.

Cory Rath Realtor

Best massages of our lives for my friend and I; plain and simple. The atmosphere was relaxing, clean, elegant, and professional. We appreciated the respect, friendliness and willingness to accommodate demonstrated by the staff. My friend and I left extremely happy. We come to Austin every year at least once and will be making Milk & Honey a regular stop without a doubt!

Laura McClellan

Amazing!! The front desk people at the downtown location rock and my stylist Mandy was so great!! I've been going here forever and highly recommend it!!!

Chaney Means

M + H truly offered a top notch spa experience. Everything was so beautiful, clean and peaceful. The service was incredible, Terri, looking at you and your magical hands. The prices are so reasonable for a massage and the steam room showers made me fall in love with the place all over again.

Dottie Rhoades

Perfect so relaxing best massage ever

Jacqueline Micklos

The staff here is amazing. Super accommodating for my last minute request. Took great care to pamper and spoil us rotten. Had the hydrafacial and I do not think I can go back to regular microderm ever again. If I am ever in Austin again, I will definitely make an appointment here!

Jason Yu

I was in downtown Austin about two weeks ago during SXSW and decided to get my first ever massage (never had one in my life), especially with all of the walking involved downtown during the festival. The staff are very friendly and welcoming, and I thought Kenda did a great job of keeping me feeling relaxed and rejuvenated for the rest of the day. If I'm in Austin again, I'll definitely be paying milk + honey another visit!

Lorena Lima

Milk + Honey is the worst place that I’ve had in Austin. The service is horrible and bad communication. The first experience was that I arrived for to make my nails and no one couldn’t see me on the time, the lady just left and nobody told me. The second experience was the poor nails service. She just cleaned and painted my fingernails, the girl didn’t took of my cuticles. I went there because I received a gift card. I asked them to give me the money back and they promised me that they will refund me, a few days past and I didn’t received the money. I asked them about it and now all the time they say something different and they don’t want to refund me. I am not interested to go back in that place because I don’t know if the next time someone will show up to see me or if the service will be ridiculous again. If I could give zero star I would.

Jenn G

I've been going here for about 18 months, and it's always great. I haven't tried the salon, but I love the spa section.

Landree Dillinger

Very welcoming team, beautiful space, and peaceful experience. Gretchen was so kind and informative. Helped me book my first hydrafacial (highly recommend) with Krissy, who is an absolute gem.

Meredith Borders

The Spa Partisan treatment is the best spa treatment I’ve ever had, and Isaac is a godsend.

Luis Alanis

I've been there 3 time in the past 7 months, every visit was a pleasure! Thanks Thea for an amazing haircut today

Beckie Kipp

I found Krystal and the first experience was fantastic. I've been with her for over a year, and after my my service a couple of days ago, I once again feel compelled to sing her praises. It's not easy to continually impress and she does just that. Her attention to detail, and fresh thinking is always leaving me with great color and shape that is easy to repeat and maintain. Thanks Krystal!! She is at the Great Hills Location.

Bryn Harrington

This is one of the best salons/spas in Austin if you're looking for something lavish and upscale-- a great place to really treat yourself and rejuvenate. Try to arrive early before your massage/facial/treatment so you can relax in a robe in …

Greg Buia

Chance does such a great job with the physical, mental, and spiritual aspects of his massages. His work with fascia is on the cutting edge of fitness/anti aging. I get lasting results from every session. Excellent.

Ran An

A nice relaxing retreat in the heart of downtown. The steam shower is a nice touch. I wish they used more pressure in the foot massage for the pedicure. The body brush is a nice add on for a massage, plus you get to keep the brush. Though the standalone body brush treatment is a lot more thorough. Overall a great spa experience.

Katie Bauersfeld

Mandy was my stylist and she did an amazing job! She hasn’t been working at this location for very long but I can assure you you’re in great hands. I haven’t been this happy with a haircut in a long time. Would highly recommend this salon, especially Mandy! She took her time talking with me to make sure she knew exactly what I wanted.

Miranda Lemon

If you're reading reviews and trying to figure out if milk + honey spa actually IS the best spa in Austin, read no further--you've found it. What makes milk + honey stand out from other spas is the people. It's the first time I've been to a spa and felt that the experts were approachable enough to ask for advice and recommendations. I was not only happy with my service, but also left with a product and action plan to improve my skin. Any time I need a treat, I know where to go!

Shelby Starratt

Kenneth was absolutely amazing! I've had long hair all my life but decided that I was going to cut it short and donate it. I was beyond nervous but Kenneth made me feel so comfortable and I LOVE my new haircut! I would highly recommend Milk & Honey (especially Kenneth!).

Chandler Petitto

Fabulous first visit to Milk + Honey yesterday! My 60-minute signature massage with Lydia was incredible! She was very knowledgeable and really took the time to listen to my concerns & focus points. I left feeling more relaxed than I have in years! Highly recommend to anyone looking for a stylish, inviting, & rejuvenating spa experience in Downtown Austin.

Lauren Calderon

I went to this place for 5 years and loved it. My stylist eventually moved away so I switched stylists. Haircuts were still good, but Milk + Honey started tacking on fees like "extra long and thick hair" fee for an extra $25 when I had never been charged that before when my hair used to be longer. My hair is just passed my shoulders --- definitely don't recommend going here when you can find just as good service without the additional fees.

Frances Westbay

It smelled like Honey ..clean and young lady name Arielle was so helpful knew her stuff.

M G

Had the ultimate massage and Amy was amazing! Exactly what I needed. It was clean and the staff was super friendly and helpful. So relaxing...highly recommend

Sue Michel

Lovely SPA, great service & friendly staff. I highly recommend it.

nicole mcmillen

Amazing experience from start to finish, atmosphere and ambience on point. I love this salon

Chelsea Holter

I have curly frizzy hair and David Dennis is great with it. Highly recommend. :)

Mark Noonan

Full body massage Jannice is the Best!

Susan Montana

M&H is a great place for massage, mani, pedi, facials or whatever your salon preference is. The staff is professional and highly qualified. Jenny at the 2nd st. location is wonderful .

Cassandra

I booked a blow out - it was not great and I was really excited about all the positive reviews. The stylist had me sit in a chair - with someone else's hair all over it! She saw me trying to clean it myself and didn't offer to clean it...just wanted me to sit down. Judgmental feeling and left $50 lighter with a very mediocre blow out. So disappointed and would not recommend this service. The milk was spoiled on this occasion.

Brian Blackwell

For me and my girl. This place is our getaway. Our escape.. couples together massage. Totally relaxing. Mentally and physically : )

Ashley Marco

Have I really not reviewed Milk + Honey yet? Well here it goes... this place is pretty amazing. My husband and I went for massages last month and we were pleasantly surprised that although the spa is located right off the hustle and bustle …

Renee Logan

My first visit today. I was welcomed by friendly staff, in a calm, clean, and relaxing environment. I had my hair cut by Richard. Not only was he polite, friendly, gentle, and attentive, but he was also very well versed in the cutting techniques I requested. Best of all, my haircut turned out precisely how I wanted. As an added bonus, the salon didn't smell like a typical salon. Instead, I smelled the lovely scent of eucalyptus and other such oils that were in use in the spa section at the other end of the room.

Kerry Andrus

Lovely place to spend a few hours while in Austin! Amazingly kind staff that is happy to help you with any need that arises. If you have the choice, robe up from the very beginning of your session. Loved every person that I worked with while there. They carry OSEA products which are also amazing!

Missy Knight

I got a last-minute appointment with Ana and it was truly one of the best massages I’ve ever had. I walked in feeling wired and stressed and left feeling completely calm and relaxed. She has healing hands. I highly recommend her.

Catherine Russell

This was my first visit to Milk & Honey. I have very naturally curly hair and it is difficult to find a stylist who can cut it and not make me look like a poodle or give me a mullet, so when a friend of mine recommended Sunshine at Milk & Honey, needless to say, I was a bit wary. I went in this last Sunday and Sunshine was so sweet and nice! Not only did she listen to what I was telling her about my fears for my hair cut, but she understood! She listened to everything I had to say about what I wanted and then she worked her magic. Another thing I appreciated was that she did not rush, she did it step by step so I was comfortable with the cut and she worked on it until I was happy. (I was going from very long to very short, radical change.) Thank you so much Sunshine! You are amazing and talented! You will be my one and only choice for a stylist as long as I am in Austin! I absolutely LOVE LOVE LOVE my new hair!!!!

Jay O'Meara

My very pregnant wife booked us a couples massage here for my birthday weekend. I love getting a massage but this was another level of relaxation. They have a great steam shower in the locker room, which I recommend before and after if you have time. Worth the money.

Lauren Pugliese

Made a last minute appointment here for my friend in town on Saturday and they were able to get her in for a hair cut within an hour and a half! Sissy was super nice and accommodating and my friend left loving her cut. The salon is super clean and well decorated. Great value for what you pay here!

Amanda Walz

Taryn was awesome and totally captured the beach wave cut I was going for. I'll be seeing her again in one week for my color! I would recommend anyone to go here. Everyone was friendly and it was a cute atmosphere.

Margot Salsman

This place is amazing. Well, once you get checked in. The entry is usually pretty packed, so you have the chance to get nice and stressed out in there before being taken away to a spa wonderland. Their waiting room (once you get checked in …

Melissa Hughes

They did an awesome job

Jorge Bernal

Low point of an Amazing Austin Visit. Our hotel down the street recommended this place. Wife went ahead with our 4yr old and was refused service (oh, you have your “kids”) I walked over (prior to appointment time) and sat in the lobby with our two daughters. Wife was then walked back and told “you’ve been pushed back because of your kids”....wait it gets worse...I then asked to use the restroom and was told: “sorry that’s the locker room and it’s for patrons only”. Sadly the young lady saying this was downright condescending and nasty, looking at us like we were diseased...when I asked “you don’t have restrooms available to customers, she again said no...that I should try the cafe around the corner, and walked away. Another employee heard and said we could use the bathroom insiste the salon. At this point my wife (who overheard the back half of the conversation) decided to cancel her appointment and leave. For a city as progressive and accepting as Austin, this place does not fit in. The employees are the face of the company and if this is the way you treat customers, it’s a direct representation of the owners/leadership. Good luck! UPDATE: my wife received a message telling her...”our policy around children and bathroom use are meant for the safety of your children’s safety and comfort of our customers”

radiationdoll

Came here for a day of relaxation full body massage, facial, and a manicure/pedicure. Everyone was so sweet and friendly I never felt rushed or bothersome when I asked questions. Alex is by far the reason for 5 stars wonderful customer service...mimosas...attention to details and engaging conversation :)

Pat Hedley

What an amazing experience my daughter and I had visiting Milk + Honey for a spa day. We couldn’t stop comparing notes about how relaxing and wonderful our treatments were. Our therapists were amazing! They carefullly explained the products used and offered suggestions. We left glowing from our facials, relaxed and soothed from our massages and ready for the rest of our day with our mani/pedis. The spa is beautifully appointed and the staff is friendly and helpful. Thank you Milk + Honey!

Gabby Nanney

My husband set up an appointment go get my nails and hair done. He was recommended this place and honestly don't know why. I felt rushed from the moment I step foot in the place. My stylist rushed me to make a decision about my hair and then cut it shorter than what we had discussed. It was as if she was just trying to get me out of her chair. The nail tech was more pleasant but still very short with me. She recommended a certain line of nail polish because,per her, it would last longer. Well my nails started chipping the next day. While I appreciate my husband's gift, I will definitely not be going back again. I'll spend my money at a much less expensive salon and get much better customer service.

Gary Stone

Staff was fantastic. very relaxing

Nithipat Sungkhavijit

Katherine and Amber are the best and very professional!!! I & my GF had our couple massage on our trip to Austin. Was thinking of getting ourselves relax before going back to Dallas. It was one of the best we have ever been too! Calm and relaxing environment. Towels, slippers and even shower are prepared as well as caring and professional staffs. Veeeery recommended!!! We will try their branch in Fort Worth next time!!!

Jamie Amos

I was coming to Austin for a big event and was only here for one night. I made an appointment online for 4pm. Jen called me from the salon to say they wanted me to come in at 3:15. I told her I would try but that I had a nail appointment at 2pm and wasn’t sure I could be there by 3:15. She said that this was ok and I should be fine. My appointment was over at 3:17 and started literally running the street to the salon when they called me and told me since I was late they had cancelled my appointment.

Megan Graham

Friendly and informative staff. Clean facilities, warm and inviting lounge area, and great therapists. Walls are a little thin so if your therapist's room is close to the lounge area you can hear other clients conversations. As far as professionalism and massages go it was amazing and one of the best places I've found so far in Austin.

Joselyn C

Very relaxing environment & my massage therapist Olga is amazing at her work & ability to make you feel pampered & ease tense muscles i highly recommemd her thank you all for my experience!

Lauren Moses

The locker rooms in themselves deserve 5 stars. Steam shower is cool although I didnt feel like actually going in it. Everything is really clean and the staff is super professional. Parking is the only headache

Elsie Pena

Went today for first time to get eyebrows done with Heather and shes fantastic very personable friendly didnt take out too much because I have thick eyebrows so I dont like them thinned out. Will certainly visit her next time I am in town was very well taken care of so go see her if feeling like it's time for some nice clean shaped brows.

Lauren McKay

Amazing! I had a 45 minute deep tissue massage - their appointments are typically 1-1.5 hours, but they were luckily able to squeeze me in and I'm so glad they did!! The whole staff was so kind and I immediately felt at peace in this space. The waiting areas and showers were so clean and thoughtfully presented, loved the steam shower function. The only dissatisfactory part about my appointment was having to leave. Oh how I hated to leave my warm cocoon of a furry blanket and honey scented massage lotion, with air so warm I couldn't even feel where I was covered! Now for the massage....Nick was SO good. My shoulders were very tight and I was carrying so much stress and tension in them, and my whole upper body feels completely different now! No more tension, I used to feel pain in my shoulders whenever I sat down for more than 15 minutes, I guess this is what life is like without that? Amazing. The pressure was perfect, and exactly what I needed. Thank you Nick! And thank you Milk+Honey for giving me this beautiful experience.

Carolina Schulten

Great place and amazing stylists.

Gabrielle Diaz

Reception girls and even the girl that did my nails deserve 5 stars for hospitality. But overall quality of manicure, 1 Star. My boyfriend got me a gift card for our anniversary and I was so excited because of the superb reputation. Even the girl that did my nails dropped on multiple occasions that the quality of service at Milk + Honey is like none other. Well 3 days after the manicure and half my nails are chipped. I even picked the brand of polish that is supposed to last longer. Also I’d like to point out that I work a desk job. I don’t partake in any strenuous activities that would cause my nails to chip. Extemely disappointed and I will be going back to my regular nail place where my manicures are PERFECT for at least 3 weeks.

Austin Bar Hop

I have been here many times for many different services. Every time I am greeted quickly by their friendly staff and offered a beverage. The hair dressers listen to requests and will also help guide you to a great look. The waxing staff is professional and gentle, even with sensitive skin I have never had an issue. The locker rooms are clean and comfortable. The messages are relaxing and soothing. I would love to give 5 stars, but recently the prices have increased to a point that seem inflated for the services. There is also no parking validation for lots and finding a street spot can be difficult.

Lauren Beckemeier

I have been going for 3 years and am in love with this salon! I live in Dallas now, and I still drive down to Austin JUST to get my haircut. Great employees and great services!

allie bruce

Kirstin is probably the first massage therapist that actually LISTENED to me when I explained what I wanted to focus on during my massage. I feel like I usually explain and then they just go ahead and do their regular routine. The staff here are always friendly and attentive without being over the top and obnoxious. Teresa, their general manager, also followed up with me after my visit in regards to their follow up survey. I'm impressed with their level of customer service. I've been here so many times over the years and will obviously be back.

Lauren Hubbert

I have been going to milk + honey for many years now and for a variety of services (massage, facial, nails, waxing, hair, makeup) and I always have an awesome experience. Everyone that works there is courteous, professional, and attentive. The locker room is always clean. I always walk out relaxed and taken care of. When people ask me which spa I like to go to, I always recommend m+h.

Jenny Lanier

I visited the Arboretum location for a simple hair cut. My stylist was running late, so I ended up rescheduling my appointment (which initially wasn't a big deal to me). I ended up having my hair cut at a second appointment and when I got home, showered, and dried my hair I noticed that my cut was both uneven and unblended in the back. I had to make a third trip to have my hair fixed, this time at the location Downtown. The stylist there did a good job evening up and blending the back. I didn't have to pay for this cut as it was considered a "redo," but I did provide gratuity to the stylist who helped me. I later sent an email to the assistant manager detailing my experience, providing the photos attached, and asking for a partial refund for my cut. No one responded to me until I resent the email asking for assistance. Milk and Honey's response was that they would not give me a refund, but would give me some sort of upgrade to a future service at their salon. Obviously this is an unacceptable consolation considering I would have to spend more money at their salon in order to receive compensation for all the hassle and inconvenience my initial hair cut caused. I ended up paying for their mistakes with both my time and money as I paid double gratuities. I will not be returning to this salon, so their "sorry" is useless. I'll also add that no one has apologized to me for this ordeal. I think that I was very considerate and patient with the stylists and the salon in correcting this error, but it is frustrating that no one admitted this was a mistake and definitely not worth the full price of the service.

Megan Martin

Jess was amazing. I asked her to add some layers and bring some life back to my hair. Jess made it happen and my hair looks great. Will be returning.

Lauren Wennell

This was the best spa experience I've ever had - from start to finish. If you're in Austin, visit milk + honey. You'll be so happy you did.

Ella

Amazing massage and spa- I recently underwent a joint surgery and the masseuse worked with me during the whole 15 minutes it took me to get situated, helped work around the area, and was really nice when I had to adjust several times throughout. I was super worried- clearly for no reason now- and I'm really happy with how it all worked out :)

Michelle Bakker

I can't think of a a better place to get a massage. I have always come away feeling wonderful!! They are soo concerned about my comfort & needs, can't imagine going anywhere else!!!!!!

Joshua Gossett

Very modern and we'll organized spa.

Lexis Courett

Full of amenities! There are 3 steam rooms where you can also wash your hair; toiletries including creams, pins, and towels; and light healthy snacks. My massage was deep tissue and, to make sure the loose feeling lasted, my therapist gave me a list of stretches to do afterwards. She was kind and and each therapist smiled as they walked past. I scheduled amongst the last people and even though they were closed by the time I finished, I wasn't rushed to leave.

Sharlean Schaefer

I had the hydrating body cocoon massage on Oct 10th. The service of the massage was sub par. The cocoon wrap was just like wrapping me in a weighted blanket. The massage itself was just okay and did not address the concerns I had voiced. I had a birthday add on for the hair mask, which overall was okay. Except my hair is thick and the one application did not even cover half my hair. Luckily I had a gift certificate for the service as I would have been disappointed paying full price. I have received a better massage at a Massage Envy. The pros of the spa is that the place is very clean and welcoming with nice music, hot tea, water and a robe to change into. All of the staff was very nice and pleasant.

kevin k

Everyone go and request Sunshine for your hair stylist. She's the bomb! Love you sunshine!

Ren Ren

90 minute deep tissue massage made me feel like a Queen!

Marie Diaz

If you have ANY reason to go here, please do it. I frequently get my brows done here and it is always an uplifting environment. I love love love milk and honey. I have also had my hair cut and styled here, and it is also where I had my make-up done for graduation photos!! Truly my favorite.

termeh saba

I went to this salon a few months ago and got a haircut with "Amanda" and She put a lot of time to make sure I love my hair. Today I decided to go and get a haircut with her unfortunately she was booked so The front desk lady told me there's another hair stylist available and she promised me that she would be as great as Amanda. the new hairstylist greeted me nicely and introduced me to the gentleman who washed my hair. Before she ask me that what I wish to do with my hair she told me that I need to pay a bit more. then I told her that I want my hair to look different, I asked for heavier bangs and told her to thinner my hair extremely and I don't want to have a lot of layers. She told me for thinning my hair I need a lot of layering. And I said nicely it's ok and I trust her and to do her best. First of all I didn't get the head massage which They have to do. And about cutting part, I think it only took her 5 or 7 minutes to cut my her, and she took a lot of time to blow drying my Hair. then when she was done with the blow drying she shortened my bangs to above my eyebrows which I said I want it to be under my eyebrows,even She didn't layered any of my hair in order to make it thinner, even though I reminded her a few times during the service. And she avoided to fix my bangs the way I wanted. At the end I gave up on telling her what I want. I don't know where does her irresponsibility come from! I'm not saying she was racist or not but At the moment I was thinking she doesn't care because I'm a foreigner and have an accent and for that reason she thinks I'm stupid and don't understand. I was thinking about 75 $ service plus 25$ tip. But at the end I had to pay 95$ for service! I didn't really wanted to tip her! The only reason I included tip is because of the guy who washed my hair and I didn't want her to feel bad so I included 5$ Tips for her and 15$ for the guy. I didn't get the service I deserved and paid for!When I got home my best friend and my boyfriend they both didn't noticed any changes and they said it looked better before and I shouldn't have cutting my hair. I think it's not a wise decision to put unprofessional people next to professionals and advertising them with a lot of confidence! I'm so pissed and angry. I have had cut my hair in many great salons in different places (US, Europe, and my home country) and I never had this experience before. The time I scheduled with Amanda I had longer hair and my hair was split and unhealthily. Amanda did a great shampooing and conditioning + head and forehead massage + put a lot of time on cutting my hair (cutting bangs and thinning) + blow drying + cutting again and correcting + styling and a applying hair products. And asked me a few times if I like it or not. For that service I paid 75 $ plus tip. I booked a redo appointment with Amanda to fix my hair tomorrow! But I'm not sure if I want to go back to this salon again after that if they don't feel responsible for my experience.

A Robinson

Plush, lush, and such a wonderful place. Staff was exceptional to say the least. Massage was fabulous and the lux facial was worth every second. Go see Lilliana!

Sara Crady

Came in for an eyelash service months ago and my issue was never resolved. The service itself was very unpleasant. I couldn't help myself from cringing in discomfort but then technician never asked if I was ok, so I assumed it was normal. When I told her after the procedure I was uncomfortable the complaint was dismissed. The next day friends told me how bad my eyes looked and that the reaction was not normal and to call Milk + Honey right away. When I called the spa to check in and cancel my follow-up appointment included in the treatment I was told they couldn't fit me in for a removal and that I could do it myself. I was in so much discomfort I did and it was very difficult. I was told management would contact me about the experience and of course they conveniently were never able to give me a call. $200 spent just to spend almost 2 hours uncomfortable in a chair and days in extreme discomfort. Go somewhere else for better value and service. - Do more research than I did.

amanda branham

I am new to the area and saw Milk & Honey and I had to stop by. I absolutely loved the amazing, professional, and friendly service I was shown as soon as I stepped in the door! This place is top notch, totally worth a visit. I'm going for …

Tiffany Bishop

One of the best massage experiences in Austin. I highly recommend getting JC as your massage therapists! She’s incredible!

Camille Byerly

Amazing!!! So worth it!!! Jarah (spelling) gave me the best massage I’ve ever had!!! Staff is so friendly and accommodating! Definitely worth the money...your body will thank you!!!

K H

Great hair salon and treatments. Always a warm welcome when you walk in the door. Spa is pricy but worth it - nails and hair are a great price. Love Callie, she's an amazing stylist! I recommend her to all of my friends. I look forward to relaxing here when I get my hair cut! And they have online booking too!

jeanne louviere lmt

Awesome.

Ian Stirling

Best in town

Katherine Cain

Long over due review- had a fantastic massage here. The salon is clean, organized and quiet. All things you want (or at least I do) when having a massage. Everyone was very helpful and polite. The massage was perfect and very relaxing. I had issues with my shoulders and he worked out the knots- not an easy task!!

xena rodriguez

Earlier this week, I went to Milk and Honey for a color correction. My stylist was great, she was friendly and did exactly what I wanted. My one star rating is due to the pricing. I was initially quoted $180 for my treatment, but end up being charged $300. I was pretty taken aback by this since I was being charged a whopping $120 more than what I was originally quoted. I feel that what I was charged was extremely unfair because $120 more is not a reasonable margin of error for this type of estimate. I hope my review serves as a fair warning to potential customers that this company will mislead you in order to take more hard earned money out of your pocket.

Rebecca Barbeau

I just enjoyed a wonderful life-changing massage at milk & honey. Indulgent but oh-so-worth it. All my aches & pains were gone and my mental state lifted. The facility itself is very luxurious and extremely soothing. I am determined to work regular visits into my budget.

Philip Pieper

Best massage I've had. Found all the spots that I didn't know where an issue. Will definitely be coming back.

Mike

I’ve had Jeremy cut, dye, and style my hair for a couple of years now. Can’t recommend him enough! Salon is clean and the staff is always hospitable and professional

Jessica Thibodeau

My color with Jordan was amazing. I had a horrible experience with the first salon I went to for highlights and she fixed it. She was really nice, professional, and worked fast. Her attention to detail was amazing. Highly recommend her!

Linda Mizell

I was looking so forward to my mani pedi today, using a gift certificate from a good friend. As it turns out, the experience fell far short of my expectations. Instead of being the best mani pedi I've ever had, cuz it certainly was the most expensive, it was mediocre. A technician trimmed my nails and cuticles and then applied polish. I would have expected at least some lotion to be put on my hands. The pedicure was better with exfoliating and a light massage in addition to caring for the nails and adding polish. But again it was not as good as the one I had at Gilt, which cost less and also included a paraffin dip. Can't wait to go back to Gilt!

Danielle Ernest

Love this place! Its so clean and relaxing. The staff is friendly and Rachel is an eyebrow whisperer.

Bessy Nikolaou

Massage was fantastic. The 1 star is for the customer service staff. To charge a client full price for a manicure, when I only received half the service, is appalling. Yes I was ten mins late. To be clear, I was 10 mins late coming from another service in the same spa. Not exactly the 'customer's' fault. The sheer lack of common sense and customer appreciation was ridiculous. You're better off anywhere else for the $$$$$$ you'll spend.