Reviews of Massage Envy - Waxahachie (Spa)

Lorraine Hoppes

Much too expensive.

Amanda Jurcik

This was our first night at massage envy Waxahachie and loved it. My husband and had a couple's massage and had Charity and Cayella and will be back next week!! It was very clean and relaxing. They made you feel safe and comfortable. Amanda KuykendallI ❤❤❤Happy Customer!!! ❤❤❤

ismackedyeww YT

I normally go to the Cedar Hill location but I tried this location because it's closer to my house Elena what's my masseuse she was very timid it was like getting a massage from a kid

E Hawk

My massage and facial were fantastic! The staff is friendly and professional. I look forward to my next visit!

Pam Hendricks

Great Place to get a Massage!!

Edward Marsh

This is a good place for people to go to for their first massage, just like many other professional massage therapy establishment. I felt safe and secure at this location. The establishment was very clean. The massage therapist applied the amount of pressure that I requested.

Jennifer Thomas

I have never had a massage in my life, but a friend convinced me to get one and I bought a Year's membership that day. These people are very nice, and do just what you want to make sure that you have a comfortable and relaxing experience. If you've never tried massage, try this. And don't forget the little extras like foot treatments and aromatherapy. You get those in the session with no extra time and very little cost, even free with a membership.

Victoria Dyson

The people here are fine My mother and me signed the 12 month contract and we are seriously regretting it. Still waiting for corporate to call me back but until then my mom cant get a massage, even though she has paid for over 8 massages she has yet to use and even though she offered to pay in cash and even though her contract ended in July. I personally wanted to cancel my contract 4 months early and they have absolutely no options, not even a fee to pay so be aware of that, its my fault for not thinking to ask that when i signed the contract.

Mallory Cox

I went into Massage Envy today in Waxahachie for the first time the location is great and the inside of the building is beautiful and they even had flavored lemon cucumber water which was delicious. I received a deep tissue massage from Elena today I highly recommend her she was fantastic and worked all the knots and Kinks out of my back I feel a hundred percent better thanks to her. I will definitely be back for more massages.

Ashley Pierce

I have been to many Massage Envy locations, but today was my first experience at Waxahachie. My session was with Alaina and she is a phenomenal and gifted therapist. In my experience, a deep tissue massage can feel a little rough and disjointed. Alaina was able to achieve the deep pressure and intensity that I was looking for while keeping things smooth and relaxing. I could tell she was making mindful customizations to her technique to meet my specific needs and I’m so appreciative. Sincerely the best massage I’ve ever had. Highly recommend!

Samuel Mandell

A very good massage

James Tidwell

Went in hurting all over came out feeling like brand new

Jen Teague

I got some credits from my BFF & it was such a great experience. It was easy to find & the staff answered all of my questions and the Massuese took out all of my tension in my neck. The only bad part about it was it ended. I will definitely be coming back.

Devin Talley

Relaxing environment and pleasant front desk staff. Massage therapist was not able to perform full massage in hour time limit but I did walk away with my back feeling moderately better.

April May

Massage girl called in sick but I didn't get the message until I had driven all the way to Waxahachie for my appointment. I get it that sick happens, but why couldn't they call in another massage person? They called my office number and offered me an earlier slot, but it wouldn't have worked for me anyway. Then they offered me a 4:30 PM slot but that was when I would be in the middle of fixing dinner. I ended up settling for a slot a WHOLE WEEK later. Because of that I have to rearrange my entire Saturday for an 11:00 appointment. I'm not happy about it at all. I tried rebooking the appointment at a more convenient time, but there were NO available appointments in October!! They never told my husband that we were supposed to book our appointments AT LEAST A WEEK IN ADVANCE when they were running our credit card payment for the membership. Even so, there were no slots available no matter how hard I tried to make an appointment - on any day of the week! I don't know what their problem is, but I think it's a management issue for not having enough staff members for all the "members" they sell on signing up.

Kara Blakeney

I have never stepped inside this location but I know 2 girls that work there, actually one got fired for asking about what was the actual pay going to be for training. Now when they were hiring the owner hired both of these girls and said that the store would open in March...they gave their notices and then was told that the opening was pushed back...again and again....until it finally opened in June. The one who is no longer there was told she was conisistent with her hours....well these girls get ready for work and at the last minute get a text or call saying we have too many scheduled to work and not enough clients so don't come in. Well then after training and working they get told that they wont receive their checks until the 15th....Today is the 15th and when they called they were told oh since you don't work here we mailed it on the 7th....no check has arrived. The other one was told (who still works there) that they messed up on the checks so they have to redo them....everyone else has got paid when they were suppose to. To the Owner of this place....I am not sure how you can treat these girls like that and think its ok. Its not. They were waiting for months and were excited about the new store opening up and you treat them like this. Why don't you act like a professional and treat your employees with respect. I will never go to a Massage Envy knowing that they let people who represent their company and image this way. I had to give it a star otherwise I could not write this review One more thing, how do you tell a pregnant woman who has morning sickness but still shows up to work that she can't use the bathroom or break room and has to go outside to throw up?

R Jones-Garner

My therapist Marcus did an awesome job! Very professional and knowledgeable.

Die Walkure

(Translated by Google) Two weeks ago I decided to give me a massage on this site. I am a hardworking person and I needed to de-stress me a relaxing massage. I took the quote directly the day before in the establishment and chose a girl as a massage therapist. I do not remember his name. Tapeworm appointment at 10am and arrived about 15 minutes before the appointment to give me time to make the list of questions. When I arrived I was treated kindly, everything was fine until I put in the questionnaire that was then two months pregnant. They did not want me massage, they said that the "professional" who was there was not qualified for a woman to give massages in my state. I said that a pregnant woman was not a sick person and a relaxation massage is contraindicated for anyone and anyway I wonder what kind of preparation have those masseurs not know how to treat a pregnant woman ... That day did not want treat me because I told them not to make the trip in vain from my house to there to make me a facial, then the belly is not touched, if that was the concern of those people who wanted to go home in a satisfied way but no, I said that day I would not attend because I was told to make a new appointment being already there. They refused to treat me, I asked aseptic apologize and after that I left very angry about the futility of the people who work there. Massage Envy My experience was totally frustrating and irritating. I left for home very sad because I thought it could be a great place, but no. They do not know or do not want to do anything. Namely how they will do things there. A total lack of professionalism and know how to treat the public. A place where one gets discriminated against, yes with the disculpitas ahead. (Original) Hace dos semanas decidí darme un masaje en este sitio. Soy una persona trabajadora y necesitaba darme un masaje relajante para desestresarme. Tomé la cita directamente el día anterior en el establecimiento y elegí como masajista a una chica. No recuerdo su nombre. La cita la tenia a las 10 am y llegué como 15 minutos antes de la cita para que me diera tiempo a hacer el cuestionario de preguntas. Cuando llegué me atendieron amablemente, todo fue muy bien hasta que puse en el cuestionario que estaba por entonces embarazada de dos meses. No quisieron hacerme el masaje, decían que la " profesional" que estaba allí no estaba cualificada para para dar masajes a una mujer en mi estado. Le dije que una mujer embarazada no era una persona enferma y que un masaje de relajación no está contraindicado para nadie y de todas formas me pregunto qué clase de preparación tienen esas masajistas para no saber tratar a una mujer embarazada...Ese día no querían atenderme porque les dije que para no hacer el viaje en vano desde mi casa hasta allí que me hicieran una limpieza de cutis, ahí la barriga no se toca, si esa era la preocupación de esa gente, que quería irme a casa de alguna manera satisfecha, pero no, me dijeron que ese día no me iban a atender ya, me dijeron que hiciera una nueva cita estando ya ahí. Se negaron a atenderme, me pidieron unas asépticas disculpas y tras esto me marché muy enfadada por la inutilidad de las personas que allí trabajan. Mi experiencia con Envy Massage fue totalmente frustrante e irritante. Me fui para casa muy triste porque pensaba que podía ser un gran sitio, pero no. No saben o no quieren hacer nada. A saber cómo harán las cosas allí. Una total falta de profesionalidad y de saber tratar al público. Un sitio donde uno sale discriminado, eso sí con las disculpitas por delante.

John Devore

She didn't massage my head or my face.

Jasmine Flores

This would have been my second time going there, but unfortunately after waiting close to 30 mins for my appointment I finally left 10 mins after my scheduled time. In alerting the staff that I was leaving after waiting and receiving no communication they actually looked shocked and said the therapist was "running late from her previous appt".....well that probably would have been valuable to share when I was waiting in the serenity room. The reality is I would have likely stayed if any of the three therapist who left while I was waiting had said something or the young man that checked me in, because I was the ONLY person waiting, so they didn't loose track of me. Communication is key.

R.Leona F

As im reading the reviews i can agree that the experience i have had at this location hasn't been the best all the massage therapist i have had here have been mediocre and when one decided to use gloves i was done i almost wanted to get off the massage table plus this tech wasn't good at giving massages i felt every inch of that latex glove she used make sure you request no gloves because ive never received a massage with someone wearing gloves for the past 15 years of getting massages smh and n3xt time ill make sure i pay attention to the time i hope they not giving 45 min massages it should at least be 50 or 55 min

Khyra Wilkins

They have great service

Karen Sale

If I could give a negative star for this place I would.... absolutely THE WORST customer service I have ever experienced as “a member” and the over turn of therapists here is shocking. Take my advice and DO NOT WASTE YOUR MONEY on the services they provide.

Cheryl Beesley

Wonderful!

Kim McCrea

great manicures & pedicures. everyone in my group loved the service.

Lindsey Medlock

Great service but one side of my body was done totally different than the other. Missed my gluteus and lower back on my left and pretty much skipped the right side of my back. Then I only received a 45 min massage when I paid for an hour.

Cynthia Hancock

Update 6/21/19 They have me email them like they want to help just to tell me again to give it to a family or friend. Why would I send a friend or family member to an unhelpful place with bad reviews? Also how are you going to have a website with no prices? Not very customer friendly. Was given a gift card and have no reason or want to use it for this place, back of card says nothing about it not being refundable. I call to check if i can return the card and was told no that I would have to use it or give it to someone else. Guess that was a waste of money.