Reviews of Massage Envy - Alliance Town Center (Spa)

Jeff Richter

Four stars for faculty - five stars for Jenny!!

William Heard

Requested an appointment online. Nobody ever called to confirm my appointment. Oh well I'll go somewhere else.

Angie Shane Parish

I was very impressed with my first massage. Had been wanting to get one for a long time, finally made appointments for my daughter and myself. Manager went above and beyond to get us appointments at the same time so we could enjoy it together. We both truly enjoyed our massages, both therapists made us feel very comfortable with the experience. I highly recommend this very convenient location. Thanks.

David Butler

My wife and I love going to our appointment together. It has been very therapeutic for our bodies and changes things up a bit for our relationship. The therapists are very professional and adapt to your needs and special requests. I recommend a membership with regular visits.

Jared Moore

Jeeny did an amazing job, made for a very pleasant experience, highly recommend.

Kristina Johnson

It was excellent. I loved my experience! I was told by a friend to check out Massage Envy about a monthly membership program. So to test the waters, I booked an appointment. Nice location. I arrived, and was warmly greeted by the front staff and the manager. My assigned therapist, based of my deep pressure request, appeared almost immediately to take me back. Denise was so excellent, professional, and it was one of the best massages I have ever had! I was able to get all the information I needed and a new appointment, as a member. They are running an awesome special right now on memberships!

Brenda Swope

Perfection

Colleen Demel

Clean with friendly staff.

Christina Morgan

Very helpful and informative bstaff, great facials, bit of a mixed bag with massage.

Joey Ritz

Love this place so much! Been a member for over 2 years now and I love it!

Kevin Simmons

Love the week night appointments that you can get up to 10pm. Really helps with the working week schedule. Jenny is awesome and has been taking care of me for years! Everyone at the front desk is always friendly and attentive! Highly recommend!

B Robinson

I have always had great experiences here. I have been coming regularly to this location since it opened. Edwardo, Brian, and Tonya have been excellent therapists. The front office is always nice and greets me with a smile. I would highly recommend them to anyone.

Billy Dean

All I wanted was to buy my wife a 3-pack Massage Gift card .... no, but we can sign you up for 3 months ... all good .... 5 months later still being billed ... I reread contract, fine print says you need to call to cancel after the 3 months .... geeze, I should have read fine print. When I get around to calling to cancel, they say ... only a manager can cancel, I'll have them call you back .... a week later I realize no call back ... so I call again, sorry Manager is not here ... but then I ask a question and they say ... let me check ... she comes back and says, "OK, I spoke to the manager" ... I say, can I speak to the manager to cancel then .... they say, sorry, she just left. I'm beginning to think I'm getting deliberately delayed, knowing people often get busy (which I do). So I ask for a call back TODAY. Manager calls, and then tells me, I need to get a form to cancel, and it goes into effect 10 days AFTER they get it back. And guess what, that is after my next billing cycle. I ask, "can you not call the corp office since I called you a week ago with no return call?", they say "Sorry sir - I don't have a number, I can only email just like you. We're JUST A FRANCHISE." Now I'm hot, so I say, so your sure you can't help me because it seems my only recourse is to go on social media. She says. "I'm sorry". At least she was professional and nice ... but hence why this Google review is also polite and nice.

Lorintexas

Perfect affordable & professional

Michael A Reed

From the greeting by the staff at the front to the best massage therapist around (Jenny) it's always my first choice when it comes to getting an amazing, professional and relaxing massage.

Jimmy Grothe

Excellent

Jason Denison

This is by far the worst Massage Envy location I have ever been to. I just moved into the area and it is unreal how bad this location is. First you can't find their phone number anywhere, when you finally do and call you are almost guaranteed to get a voicemail box instead of a live person. Most of the time when I show up all the employees are in the office which by the way looks like someones junk closet. If you actually get someone to pick up the phone and bother, then it's like pulling teeth to get an appointment time. They are not helpful and act is though your bothering them, when in fact the entire point of their job is to schedule massage appointments, well at least 90% of their job... I am a member to. Well I was until today. I called four times before someone finally picked up and then asked me to hold, the other 3 times I got a voicemail like I'm calling a friend up. Is this a business? For Real? So I drive down their frustrated because I needed to talk to someone and tell them I want to cancel. Come to find out the entire membership is a hustle. You have to sign a document at the Massage Envy you signed up at and give them 30 day written notice to cancel your membership, which by the way they still charge you even though your not under contract and then expire your credits at the end of your contract. You may love them or hate them but whatever you do, at least you've been warned by me and my story to STAY AWAY!! There are other ways to get a massage and be treated much more professionally than this. OR at least go to a different location. Also please note: no matter who you ask you can not get a corporate number, address, nothing... so be very careful about signing up. Very Bad Customer Service I am extremely disappointed with your staff at this location.

Celeste Filar

You can't get better service and personal care anywhere. They are awesome!

Mikki Blumer

I tried to give my boyfriend a gift he was called into work last minute so now I'm out 50.00 for trying to reschedule to the next day plus the 75.00 gift card. We will not be back.

Tom Simmons

I have used this facility for years and its always been EXCELLENT!

Gerry John

Consistently good service. Massage and skin care options. Gift cards available. Can schedule appointments online

Gene Hensarling

Very disappointed in this ME. You make appointments only to show up to find out that you're not in the "system" or your therapist had something come up. Must be the "new employees" who didn't know what they were doing. I will be taking my business elsewhere.

Caroline Johnson

The massage was good, but surprising they did not give me a first-time guest rate they told me they didn't have one. After checking the website, it look like they did and the front desk was not honest.

Melanie Mitchell

Love the free mimosas. The check in guy is super nice. However will never return. I messed up a nail while sitting under dryer. Instead of them removing the polish. Then repainting the nail. She just painted over it. It left a bunny mess. I thought that was so unprofessional. So will never return.

Christina Ciotta

Lydia was incredible! She listened and got all the right places. I will drive the extra 20 minutes to see her again.

Regina Pace

Best massage ever!

A. Lawrence

Great place, came here to relieve my back pain and right when I walked in the staff greeted me with a smile. I was waited on in no time at all, I later found out that all staff members come with a smile. Christy, Talyor and Valerie

Lisa McLeod

Went in person to make an appointment for my daughter and I. They ran my credit card to "hold" in case of a no show. Learned I needed a doctor's note before I could have a massage due to car accident. Told them I would not pay a co-payment just to get a note. Told them while still on the premises to cancel our appointments. I was told it was done. I asked if they needed to refund my credit card. They said no as the appointments were canceled so the card would not charge. False. Upon reviewing my credit card statement I was charged. I have contacted the store several times and the only manager with "authority" to contact corporate to get a refund authorized has not been there for almost a week. I will never use Massage Envy. I will not recommend it to any one. They took my money and it is taking an act of Congress to get it refunded. DON'T USE THIS PLACE!!

Pamela Christian

After 8 years of being a Massage Envy customer, I am done with them. You would THINK after being a long time member, I would get a little consideration, but they didn't seem to care. I booked (or thought) I booked with one of my two regular therapists. When I got there, they wanted to me to complete paperwork, so I asked why. Apparently they couldn't find my account. Then while I am trying to resolve an issue, an male therapist stepped out from the back, looked at me and said, "Come on let's go?" Um, what??? I didn't even know who he was. They messed up my booking and he was who I was booked under. When I stated that not who my appointment was suppose to be with, I was given the choice to have my appointment with him or lose my credit. I wasn't having a massage by someone who's first words to you are, "Come on, let's go". Needless to say they were not willing to work with me. I may have lost a massage credit due to their mistake, but they lost a long time customer.

Jennifer King

Great customer service and everytime I come here I have great experience!

Hector Torres

My wife loves this place. She goes here every chance she can.

Christy Chisholm

I’ve been coming here for 2 years. The service is always great! If you’re a regular, make sure to book in advance near Christmas and Valentine’s.

Sarah Savage

Eduardo was fantastic! I had old gift cards to use, after reading all of the reviews on this location I'm fearful to see if anything shows up on my credit card used to hold my appointment. I went in for a prenatal massage, the girls at the front were very helpful, it was clean and my massage was great! Hopefully all of the previous reviews and issues have been fixed because I enjoyed it.

Ana N

Not the fanciest nail spa around but I love going there. The service is great.

brandon hughes

Great service

Melissa Evans

Both times I have been here I have had a wonderful experience! I have had both Massage and Facial here and they were wonderful!

Lottie Everett

Eduardo is amazing

Joseph Moore

I've been going to this location for several months now. I've never had the negative experiences some of the others reviewers have had. Everyone is very nice and professional. Great massages. I've never had any trouble scheduling.

Alan Swihart

I have never had an bad experience at this location. Maybe they are busy because they are really that good. This is one of the best locations around!! I make my appointments a month in advance so I get who I want. Customer service is great as well!! Maybe all you cranky people need a chiropractor instead!!! I have been a member for over 3 years!! Great job Me!!

Justin Kellar

I bought a massage for my wife for Christmas. She was really looking forward to the massage after a busy holiday. The day of the massage we received a call that the massage therapist had been in an accident and we would need to reschedule. We agreed on a time and even though we had to reshuffle our weekend, we worked with them. Then on the day my wife arrives and was told the appointment time had already passed. We spoke with the manager and she said we would have to pay half price for the missed appointment. We tried to explain there had been a misunderstanding, but they said we had confirmed, which was not true. Needless to say we will not be doing any more business with massage envy. This is a corporate chain that obviously cares more about money and fees than good customer service. I do not recommend giving them a chance.

Maggie Stouffer

If you want to have someone mess up your billing and then you have to run them down to pay maybe choose this clinic. I’ve gone to massage envy for 7 years and have never experienced such terrible customer service. Management has supposefully changed but I’ve had to call twice a week every week for over a month and every week I’m told someone will call back and every week no one does. Then when you finally get ahold of someone they email you and try to charge you even more cause you “dont Give enough notice.” When you’ve been giving notice for over a month. Do yourself a favor and go another massage envy or a completely different provider.

Bethany Lyle

Goodness, where do I begin... My husband had just gotten back from Afghanistan and we wanted to do a hot stone massage together. When we arrived, they told us that they hadn't began the preparations. We calmly told them we'd wait for them to set up and they told us that since it'd take an hour to do this, that it would conflict with the other appts they had. They said they'd give us a credit. It took over a month for the manager to call us back to actually place the credit on our account. Putting all of that aside, I have been going to various Massage Envy's for about 7 years now. This one is the closest to my home currently and they've got the WORST customer service I've experienced. They don't answer phones, if you leave a VM, they dont' call you back until days later. They're rude and make it seem like your bothering them when you try to make an appt., etc. I personally think that they need to be offered more massages so their attitude improves. I'm driving an extra 20 miles out of the way to the one in Colleyville. They're MUCH nicer & accomodating!!!! I've vetoed the Alliance location and will no longer be getting my services.

Bob Schlabach

I have been going here for several years. I'm always warmly greeted. Jenny is great and I would recommend her to anyone.

Kelley casperson

I have been a "member" for about two years and during that time I've had FOUR appointments (that were booked in advance) CANCELED because the therapsit was not able to be there. Most of these have been done on the day of the appointment and if I were to cancel the day of-I would be charged!! It's so frustrating to feel like my time is not valuable to them!

SANDRA ODOM

They cheat you out if time.

Tony Gutierrez

I signed up with this location and maintained a decent relationship for the most part of 2 years. I often had trouble booking appointments when my back flared up within a few hours or even with 24 hour notice. Most times I needed to book several days out if not a week out. My complaint is how I was treated after I was relocated to my job. I had better than 10 massages owed to me and was told I could not transfer to another location, I could not give more than 1 away as a gift and could not resume a contract once I returned. All 10 massages would be lost. After some conversation and speaking with management I was told since I was a valued customer they would work with me if I was to ever return since they were a franchised location they could do that. Well, I'm back home so I give them a call and speak to a associate that says ya we could probably do something but I'm new, let me get a more experienced associate for you. So Brittany picks up the phone and I tell her I'm looking to start up my account again. She says well ur not gonna get any credit for owed massages. I tell her the story and she sets there with no response. I tell her well if I'm gonna get 0 credit when I was told you would work with me. I have no interest in re-establishing a relationship with your location nor will I will I give Massage Envy any chance of earning any business from me in the future. Massage "Envy" without doubt. This place knows how to treat a valued customer for sure. Throw them in the toilet and flush them away, like a 2 dollar gold fish or a turd. Folks there are way to many offerings out there to open yourself up to this type hustle/abuse. There contracts are one sided and null and void if you do not maintain drafting from ur account.

Cie-J Brown

I went for a deep tissue massage for my back. Some past work injuries really have me in pain. To be honest I went through a couple of therapists until I found one I like. That part was very frustrating. However, Jenny is well worth your time. If you're looking for pain management over relaxation, ask for Jenny.

Marine Theriault

These are fantastic people with fantastic service

Leighanne Romo

I see Tara every three weeks and she truly keeps me functioning at my best. The salon employees are kind and courteous and my husband and I love our message therapists!! Go see them. We deserve it!

ashley smith

I haven't been to this location but have left messages during business hours twice without a returned call. I just read all the other reviews and see this is expected. I live 2 miles from this location but will find someone who will answer the phone

Vanessa Anguiano

Terrible customer service! They're always in a rush when I call for information, and when I come in, they seem bothered that another customer has shown up. Called to cancel my membership and was told I have to come in a fill out paperwork. What kind of facility doesn't allow hassle free cancellation? Now I have to go and deal with sullen associates yet again? Good riddance.

Ashley Moore

Still dealing with account membership canceling issues after ten months. Never again.

Rhonda Kennedy

Wonderful

Keith Schobert

Husband and I cleared our schedules so I could finally use a gift card from 5 months ago at this location. I made the appointment 5 days in advance. I walked in and the receptionist said they did not have my name on the schedule. She said I probably made the appointment at the other store. I didn't think I had, but let her call the other to make sure. Sure enough, I was not supposed to be at the other location. When she looked my name up again, she said it was next week. I firmly believe they didn't have an appointment for me (like I have read from other reviews) and tried to cover it by saying it was next week. Needless to say, I won't go back there. Not only did they not have my appointment, but they also made me feel like this was my fault. VERY POOR CUSTOMER SERVICE!

D' Ann Hall

I have a relaxing experience every time I get a message here. The therapists are thorough and professional so you get a massage that’s taylored to your needs.

Ashley Potter

The front desk ladies at Alliance have gone above and beyond every time to help me get my sessions booked. This location also has Jenny Clark who is by far the best therapist I’ve had in the 5 years I have been with Massage Envy. This place is definitely worth checking out!

Tory Brown

I initially set up my membership at the Colleyville location. I live in Keller so I use this location. The Keller location told me I did not have a prepaid on file so they charged me $95 for the massage. I paid it and once I got to my car I found the charge on my bank statement. When I showed them this I was told I had to go to the Colleyville location to get a refund! They claimed they couldn't void the transaction. What? Worst customer service ever. Plus they do not treat the therapists right. Do not support this location!!

Sharon Key

Love this spa! Great massage therapists.

Jessica Boden

I really enjoyed my massage with David yesterday. He did a great job and was responsive to my needs. He did some pressure points that I have never had done before which I believe relieved a lot of tension in my back. Today I feel great! I had a bit of trouble with scheduling, which could have been partially my fault, but overall, great experience.

Derek Carpenter

Jenny (massage therapist) best deep pressure massage