Reviews of LakeHouse Spa at Lake Austin Spa Resort (Spa)

Christina Couvillion

Such a frustrating experience at Lake Austin Spa. I went to have my hair colored via a balayage technique by Carla. Prior to scheduling the appointment I sat down with her & had a detailed consultation to show her exactly the look that I wanted & to confirm that she felt confident that she could do the precise technique - she confirmed that she could. I further asked the ladies at the front desk if they had ever seen Carla's balayage & they said that she had done several of the girls who worked there and that she did a wonderful job. Having done my due diligence, I felt comfortable setting up the appointment. Needless to say, she did not do anything close to the inspiration photo & my color looked like someone from supercuts had botched my hair - meanwhile this disaster cost me $356.70. I immediately spoke to her about seeing if she could fix it because I was so disappointed - she said that she could have me come back & she could try to fix it. Don't get me wrong, she is a sweetheart & if I had just needed a single process color, i probably would have been fine. However, upon further inspection of my hair when I got home I realized that her technique was amateurish - she even had "spots" in my hair where she left a spot of blonde in the middle of a brown low-light. She said that this "calco" effect would wash out in a few washes, but as anyone would know it did not. The next day I went in person to speak to the manager Kathrin & another spa associate with an English accent & showed them my hair. They both agreed that it was poorly done & they agreed that it wasn't worth my time coming back to have Carla fix it because she simply doesn't have the skillset required to do it properly. Kathrin said that she would speak to the owners & get back to me. 1.5 weeks later after several phone message that were never returned - I finally got a hold of her in her office. She said that she had left me a message - which she did NOT. She said that the owner agreed to reimburse 1/2 my money & that i should see it on my credit card (I NEVER did). I asked her to speak to the owner again because 1/2 was not sufficient because not only did I not get what I paid for - I then needed to pay even more to another salon to do an expensive color correction. She said that she would speak to the owner once again. Nevertheless, I had not heard from her since (it's been another week), even though I have left her & the other manager Janelle several messages asking about the status of the refund. I had to start a dispute via my credit card company to see if I could get a resolution at this point. All in all - I'm shocked at the poor quality of service & the even worse customer service. For such a notable resort, I would expect an impeccable experience. You can see from the photos what I asked for & what I received - you can even see the "calico banding" - Thank goodness I now have gone to another salon who fixed it - but now I'm out of pocket over $650 from this & the color correction.

Meridith Taylor

Luxurious! Worth the money.

Rosa Fase

The best little hidden jewel in Austin. Felt so relaxed and pamper. Ray and LaMar took care of us!

Lynn Oneill

They put a charge on my credit card that was not mine and I can't get anyone to call me back. The SPA needs a face lift. The grounds are beautiful.

Janice Lanner

It was a wonderful experience. Definitely would do it again.

Karleen Leger

My favorite place!!!! Fabulous!!!

michael tackett

Well maintained, and secuded. Beautiful grounds.

Marcos Davila

(Translated by Google) It is a place of charity because it is surrounded by flower and wildlife because it has seen a small number of small and small. By.the. tomorrow.that.anda. walking.in.the.hotel.by the. tomorrow. (Original) Es.un.lugar.bonito.porque.esta.rodeado.de.flora.y.fauna.porque.aveces.he.visto.un.grupito.de.vanados.paqueños Por.la.mañana.que.anda.caminando.en.el.hotel.por la.mañana.

Lauren Ellerbeck

I have been here several times and great value for the money. Will continue to come back for amazing scenery and services. Wonderful amenities in locker room hot tub sauna and steam room with indoor pool

Morgan Areshchenko

Wonderful, relaxing, attention to detail, healthy food and beverage options.

Julia Ross

This spa demonstrates luxury with the comfort of home in a beautifully kept facility and grounds. Lake House Spa at Lake Austin Resort makes each experience feel as though exclusive. Day pass does not limit hours on property so after a massage - we stayed most of the day - enjoyed lunch and the pool with a walk by the lake - pure serenity

BethAnne

I've been a few times in 2015 to enjoy the amenities. Gratefully, they've only IMPROVED on their customer service/kindness. They were about 3.5-4 star my first few times, and after reviews they've sent me, it's like they take SERIOUSLY what we as clients are looking for, well heck, it's the best spa in Texas and we would want only the best, no? But the genuine treatment, not fake, as I've experienced in many fine resorts in our country, helps me appreciate the ambiance, serenity, and beauty of the surrounding area. The outdoor bamboo area, altho delightful late fall and mid-spring is KILLER summer time, so plan on NOT booking the bamboo room during the June-Sept months. And for those sensitive to the sun (such as moi) their indoor pool is semi indoors, meaning it's in a cooling gazebo-like spot so the breeze of outdoors can be felt, careful of the wasps, and yet don't feel trapped by humidity as some gazebo-style pools can have one feel... The dining is delectable, light yet satisfying which is what one needs when enjoying a spa day. Mind they serve wine, but VERY limited quantities due to the lightheadedness one may experience through treatments. Be advised, the prices for the imbibements will hopefully encourage one to enjoy the herbal teas instead, as the glass will be filled 1/8 or less for that wine selection... And to top it off, the young lady in the gift shop is AMAZING!! So knowledgeable, so kind to assist, offer to wrap for gift-giving, make suggestions, inform of opportunities to have items ordered, sent, no hassles... She's been a dream for many gift ideas.

Mike Pantuso

Beautiful setting top drawer place

Beth Peterson

Horrible customer service. My husband booked a mommy-to-be massage for me and he thought he booked it for a Thursday. I showed up on said Thursday and the front desk person informed me that my massage was in fact the following Monday. Ok, my bad, I should have double checked the email my husband sent me, I just took his word for it that it was on Thursday. Monday comes around and after a long weekend at a wedding out of town I completely forgot about my massage (hello, pregnant brain!), there were no reminder texts/calls/emails sent before the appointment by the way, and I called to let them know I forgot and hopefully we can reschedule. In the most annoying, condescending voice the woman said there was nothing that she could do. She couldn't reschedule me with another masseuse the same day, and if I wanted to reschedule the massage to a different day later that week, I'd have to pay for another session. So, in the end I was charged the full amount of the massage that I didn't even get, and I wasn't able to reschedule the massage for a later date either. Thanks for nothing LakeHouse Spa! You won't be getting my money ever again.

David Siler

Beautiful place. Expensive services.

Jon Paulsen

Nice place! Decent massage. Big bill. Upscale place if you want to spoil yourself.

Bari Gersten

Lavender Dreams.

Paige Bandy

Beautiful peaceful location with great facilities and massages

Raymond Goodrich

Now I see why this spa is so famous. Ultra deluxe experience!

Helena Jones

Racism majorly Set an interview with me and once they seen me then told me that the lady who scheduled the interview was on a plane. Who does that!

miles gauthier

Very nice, clean, professional, and expensive.

Ruby Tooshoes

My favorite spa for the 2020’s