I have been to this salon multiple times and never really experienced a problem until yesterday. I called to make an appointment for myself and my two step daughters. I asked how much a pedicure for a child (5 year old and 10 year old) would be and was told that if it was polish only, then it would be $5. Perfect. Despite making an appointment, we had to wait almost an hour to start my manicure. My manicure was rushed then we finally got in our pedicure chairs about an hour and a half after we arrived. I told them again that we did not need full pedicures for the children - just soak, trim, and paint. They're children - they don't need any hot stone or hot towel treatments - but the employees argued with me, said it would be good for them, and basically forced them on my children. I kept telling them no and to stop - as did my step daughter - because it was literally burning her skin, but they would not remove them. After arriving at 5:30pm and not finishing until 8:15pm (15 minutes before their bedtime), they charged me $22 for EACH of their pedicures because they did services we did not ask for. After almost three hours of being at the salon and needing to quickly get them home, fed, and in bed, I did not have the energy to argue - even though I did bring it to their attention that I was told it would be $10 rather than $44 - so I paid but I will not return.
I understand it can be difficult to work on children - which is why I was trying to make it easy - but it's even more difficult for a parent when this should have been a much different experience all around.
To top it all off, I was told that if I used their ATM and paid cash, I could get a $10 discount... Considering it took almost three hours, services were forced upon us, and I was charged over $30 more than was originally told, I found it insulting to be offered a "discount" so they didn't have to pay the credit card processing fees.