Reviews of Pool & Spa Express (Spa)

Tracy Mason

Love our pool. Professional staff. Done in timely manner.

Mary R

Helpful, knowledgeable staff

Lori S

So glad I went there! Very willing to help a first time pool owner. Gave me all the info I needed to care for my pool without trying to over sale anything. Best experience ever! I have been to several in the area and I so pleased with Pool & Spa Express.

Gary Smithson

I want to warn you about a bad experience that I had with Pool And Spa Express that I don't believe was a rare situation but rather everyday business for them. I had a great opportunity to improve my in-ground pool and Pool and Spa Express wasted it. Not only did they poorly install my liner but also bent my ladder and got paint on the pool steps. They found 2 frogs in my empty pool, painted them with galvanized paint and then joked about "those weird silver frogs". I have now discovered 2 unusual lumps under my liner which I suspect are those dead frogs. Speaking of things left under the liner; it was obvious my shallow end had trash under it. I literally made them roll the new liner back so myself and my family could sweep the trash into a pile. The pile was half an inch thick and 2.5 feet in diameter. It consisted of sand, small stones, and bugs. My shallow end has a concrete floor and there's no doubt the stones would have cut the liner. The new liner has a tile pattern and they made no effort to make the tiles go vertically up the wall. Every wall tilts to the right. When I brought it up they said they would correct it before all the water was put in. Instead, they cut in the 8 returns/lights and 2 skimmers which of course made the error permanent. I watched and there had been no effort to straighten the liner. They said they would take a rope and gently pull my ladder away from the wall to put the new liner behind it. Instead they jerked on the ladder until it was sprung 4 inches away from the wall. I've been able to get the gap down to 2 inches but it is impossible to get all the bend out. Now we will be reminded of their poor workmanship every time we get out of the pool and the ladder bumps against the wall. And won't my guests be impressed! They carelessly got galvanized paint on the pool steps. When I found it they removed only the paint I pointed out. When I found more they said I should get it off myself with Acetone. They didn't bring enough salt to weigh the liner down while the pool filled and thought they were ripping me off by using my salt I had in storage. In reality I had arranged to pay an extra $350 for them to chemically treat the pool. They didn't bring _any_ chemicals and lost the extra money. I don't understand these folks. I should have known something was wrong when I visited their shop and their outside display area looks like a graveyard where pool equipment goes to die. Literally. So if you don't care what your pool looks like, or that your new liner will only last a fraction of its potential life, and if you love being treated like you're an idiot... then these guys are for you. For me never again.

Jeremy Foust

Great and wonderful customer service and very helpful. Knowledgeable and can walk you through fixing your problems over the phone.

April Kelly

For 17 years this company serviced my indoor Endless Pool twice a month in a professional and courteous way, including installing a new custom liner when the original wore out after 13 years. My confidence in them was such that I left my door unlocked for Chris when I could not be home for the scheduled call. He gave my dogs the treats I left on the table and serviced the pool without any negative incidents in all that time. Although I have sold that house and moved to Chattanooga, I have already told Whitney, the owner, that I will be buying my hot tub from them as soon as my new house is completed. When I first moved to the area I very briefly used a different pool service in Tullahoma with a very similar name (enough so that several times my bill payment was delivered by the Post Office to the wrong place) but after being royally ripped off for 4 months with invoices that could have covered a dozen Olympics- sized pools, I switched to Pool & Spa Express and never regretted it.

Faron Kelsh

Lincoln built our pool 3 to 4 years ago and this review is way overdue. Not only did they do an amazing job building our pool, the customer service has been and still is the ABSOLUTE BEST. I had to call and ask a question last week and as always Lincoln was so very happy to help. In a world where customer service is so rare it is great to deal with Pool & Spa Express as they have always exceeded my expectations. Thank you so much for building our beautiful pool and always going above and beyond for us. The Kelsh Family

Don Burt

Always the best service a customer can ask for. Family owned and it shows because they have that "we will take care of you no matter what it takes attitude." I have done business with 2 other pool places prior to Pool and Spa Express and I thank the Lord that I found them

Hannah Powell

Fantastic inground pools. Knowledgeable staff. Great chemical selection and other pool cleaning products.

Damon Ballard

Great selection of pellets and the people were very friendly. Cooked this corned beef on black walnut.