Reviews of Dynasty Spas (Spa)

Linda Lowery

Great customer service. We get our Green Egg supplies there. We are also checking out hot tubs...Amazing prices and knowledgeable staff

Margie Burley

Wasn't there

Belinda Marigne

Great service and products!!

Steve Hunt

Service dept. is terrible. When tub was new they even charged for a service call, read your warranty carefully. I got tired of calling and paying them to fix the same problem ( a small leak). I fixed it myself and found some terrible workmanship, broken parts, missing fasteners and pump controller not even bolted in. The pump that was replaced and not bolted in, vibrations from the poorly installed pump keep causing leaks. I have had them out 3 times (for the same thing). The part cost $3 and if it was installed correctly, I won't be writing this. I like the tub but their service department is bad. If you buy one of their tubs use someone else for maintenance.

Keith Craft

Waited a long time to get loaded.

Vickie Bible

Great we be buying one soon

Steven Davis

Matthews in chattanooga has same things but wayyyy cheaper.

Roy Wilkinson

prices are to high

Jamie Swearingen

I've had the worst experience with their hot tubs. Put four powerpack .7 radios. For what you pay for is not worth it. I bought mine from Watsons they no longer sell them because they're having so many problems..

Chris Evans

Everyone was polite friendly easy place to find nothing bad to say about this place at all

Troy Strike

We love our hot tub, seems to be very high quality. Delivery guys did a great job setting it up for us. A+

mariposaspringsfarm

Bought a spa during their scratch and dent sale 3 years ago and we LOVE our spa. We use it a few times a week and have never grown tired of it. Ours has fountains, lights, a stereo and seats 7. Family and friends love it too! We had a few issues with it but Robert in cs was awesome and never had trouble with service calls even though we live 2 hrs away.

Doug Nagle

Absolutely horrible customer experience. Spa blew a main board after only 10 months. Company would not stand behind the product cause I bought the tub from the original owner. I asked if they would sell me the board at their cost since it should not have failed after 9 months and they said "no" This is an expensive board over #$500.00 on a spa almost brand new. They do not stand behind their product and the product is obviously low quality if blowing main boards after only a few months. I strongly suggest you do not buy their spas. Customer service is horrible and product poor!!! Find another spa. I didnt want the part for free. Again, they are the worst!

Joe

Purchased a Dynasty Hot tub Coconut Bay Lounger in 2013 , paid about $10,000. The hot tub is overrated & overpriced. I've had continual problems with leaks and lately two waterfalls have begun to leak. The manufacturer has always avoided their warranty responsibility by blaming it on some other problem caused by the homeowner. I paid to have a waterfall replaced only to find out that Dynasty changed the part slightly causing the water flow to be much less that the other two waterfalls. So now my only option is to replace the other two waterfalls so that the water discharge is equal. I don't even bother turning on the waterfalls as it looks terrible. You would think that for the price you would get something reliable and durable. This is not the case. I will never purchase from this manufacturer again. Run don't walk away from this company's product.

Rebecca Keller

Its itchy

Kellie Aldridge

An okay place to work. My husband liked some of the people he worked with, but not paid enough for the working conditions.

Melora Buckner

My uncle has worked there forever if u looking for spas or pools decent place to check out

SPP BRANCH61

Friendly folks and they loaded me quickly

Richard Nunnerley

Mostly good, with exceptional that loads aren't always ready. Can sometimes be difficult manuvaring. The shipper is always FRIENDLY and accomidatind

Marvin Sledge

Excellent people to do business with and great products very knowledgeable

Patrick Williams

Terrible customer service. I'm looking to replace a pump on my hot tub. the service line says i'm next in line and after 10 min. goes to voice mail. there website has alll kinds of flaws in trying to get some information.

Kerri Gregg

The customer service is beyond amazing. They always have what I need for a decent price and they let my boys feed the fish while there. They definitely have my business!

Clifton Williams

I would not buy one again. If you have a problem with it you would be lucky to get someone to return your call. Just remember if your buying one of these you are buying it because of the price. Price does not always mean you get what you paid for but in the case beware of what your getting and from who. Some may enjoy this but on my end this whole process has been a bad experience and would not suggest it to anyone. And yes we have actually bought one and it is in our back yard.

D Durbin

Originally purchased a Dynasty hot tub as it was a local shop. Have regretted the purchase. 3yrs of use, developed a leak. Maintenance crew removed the Frog pellet holder which caused the leak. 4yrs of use, lifting arm broke on the cover. 5 yrs of use, replaced the cover at a cost the cost of $572.25 (double the normal price) 5yrs of use, found the cover price did not include the lifting arms..an additional $325.91. Upon receiving the lifting arms, Dynasty wanted to charge me $75 to have them installed. I decided to do it myself. I read the installation instructions and found the lifting arms were improperly installed during the original setup. This is why the arms broke. I went to the Dynasty shop to talk to the manager, her response was the original crew was no longer working there. I asked if they provide the crews with training for proper installation and she said NO. Are you kidding me? I previously owned a Hot Springs tub which I left at my previous home. It is still working fine and the new owners are enjoying it. By far Hot Springs is the better of the two.

Patricia Moore-Horton

Awesome view of the fireworks

Annie Caster

Great customer service

MORGAN Chandler

super nice and helpful! loved dan!!

Melissa Davis

Although the employees are quite friendly, it is frustrating to deal with delivery and service scheduling.

Jacob Clark

(Translated by Google) KF1 (Original) Kf1

Jim C

Well made solid tubs

Erica Braden

The employees allow you to look around without stalking and being pushy salespeople. They make themselves available to answer questions you may have.

Jim Lamberti

good on the front end sales effort but absolutely no follow up thereafter. Our sales rep never called to see if we were happy or had issues. He failed to respond to several emails and several phone calls questioning an issue that we felt were misrepresented. Are we happy with the spa...yes...except for the radio. Are we happy with the chemical purchase process...yes...Erin is very helpful. Our overall rating could easily have been "Loved It' but its clear that once purchased you are forgotten by the sales department although Robert in the service dept is very good and responsive so that's a plus. They need some serious training on follow up customer service. I would do more documentation on the front end to be sure you are getting all that was promised. Overall...It's okay.

Stacey Dorsey

This is a great place. Super nice staff. And great place on spas.

Edmundo Delgado Jr.

They're always helpful. I love my spa.

John Dixon

Customer service is non-existent when trying to get parts. I called and sat on hold for five minutes, "you're the first customer in line!" only to have someone come onto the line and send me to somebody's voice mail. Called back and nobody answered. Hoping I can find the parts I need elsewhere and not have to use them for parts at all in the future.

Christian Hubbard

Bought from a dealer in the UK. Brand new 6 seater spa. Pump didn’t work from the first day, the engineer had to come out and re wire the circuit board to get the pump to work. The stereo wasn’t even connected at the factory and the dealer had to come back again and connect that. The pump was weak and was better on either the left or right but never all the way round. The LED lights were brighter on one side than the other and then the circulation failed making the spa look like a pond when we went away for a few days on two occasions. These are a terrible quality product and there are far more spas out there that are far better value for the money than Dynasty Spas. Avoid at all cost. Thank goodness we bought from a reputable dealer with high integrity and they collected the spa and refunded all of our money to us. Do not buy a Dynasty Spa!

Larry Schneider

Nice light load

Anthony Musto

Have A dynasty Spa that is a little over a 1 yr old. I had to have service come out to repair the Acrylic and I was charged a trip fee of 75.00 dollars. Called the company about this fee and they explained it was for the Service guy to come out and look and repair the hot tub. This was the worse experience of customer service that I ever had. Jacob was rude and did not want to answer any of the questions that I had asked. They also told me if not paid it voids the warranty. I am very disappointed with this since Dynasty spas comes highly recommended from friends. This fee should be disclosed when calling about a service issue and not just a bill showing up in the mail.

Deania Bishop/Ware

It's a job

Brian Bowen

Delivered a load there today...... thought we were going to be late..... but there was this nice gentleman there waiting on us.... this place is the best

Fortino Hernandez

Nice Place To Work, Very Close To Home & Everyone Is Pleasant To Work With

Charlie Womac

Best spas around!

Hunter Boyd

Very confusing place

Candy Laster

Love my hot tub... everyone very helpful

Dustin Teske

I have had my hot tub for 2 years. It has 3 buttons for different jets to work. The motor that controls the Jets for button #1 went out. I have been calling for 2 days. Endless holds with parts department. Apparently only 1 guy works in parts and service. Well they won't answer the phone when transferred. The receptionist is not helpful because she says he's in a different building so I can't go get him. The service is a joke. Be warned.

Kathy Moore

I just come by to pick my dad up from work or drop him off but the spas look freaking great can't wait to get one of my own

Neal Johns

Very knowledgeable staff

Marty Chambers

Great place to deliver to.

Dawn Anderson

I purchased a brand new Dynasty Gold series swim spa exactly two years ago. After taxes, I spent $19,500. I just noticed this summer that the exterior skirting is cracked around about half of the screws holding it on around the perimeter of the spa. This may have been caused by the screws being secured too tightly during installation and not allowing breathing room for winter/summer temperature changes, or inferior materials. Either way, this expensive spa should be designed to withstand seasonal changes for more than 2 years without cracking all around the exterior. This is clearly the fault of workmanship or materials used during the build and is apparently not covered by the warranty. I called Dynasty and they said it would cost around $2000 to replace the exterior skirting. This is a huge & expersive dissappointment.

Jerry Johnson

Came in for supplies and was promptly helped. The staff were very nice and helpful.

Rainbows and PalmTrees

Never been to the show room

Tom Vanderwall

Bobby was easy to work with in the purchase. All staff very friendly. Plenty of tubs to choose from. Josh who handle the coordination and installation was first class. He always returned my calls. He even shifted scheduling around to make my delivery a week early. Everything so far first class. I'm pleased and impressed.

Brian Knowler

It's not a bad product

devinjjjc

Fast loading and very friendly!

Cheryl Broome

Awesome people

Ashley Walker

The employees are very helpful. The one girl Erin knows her stuff. Anytime we had a question or concerns she was able to get us an answer. Thank you for helping getting my spa up and running again..

Billy Kirby

Forklift driver was the greatest. But the blob rent-a-cop security guard has a very bad attitude.

Tony Willingham

These people set daily records for the most disorganized and terrible customer service in the history of customer service. I have had at least two dynasty spas over the years, mostly because its a local company and I wanted to give business to companies in my home state. There will not be a third. My latest experience prompted me to write this review. I have been trying to get a part for my spa for months now. Here is the sad story. First attempt: I called the Dynasty parts dept and spoke with an older sounding gentleman, informing him of the part I needed. He took my payment information and address and said it would go out the next day. Easy enough. Several weeks later, nothing, so I called back. After half a dozen calls and endless wait times, I finally got someone that told me there was no record that an order had ever placed and that the person I spoke with was probably no longer employed there. Second Attempt: I attempted to place the same order again. I provided the model number and serial of my spa. The parts people told me they don't have any information on that spa because they don't keep spa information that long. I would need to talk to tech support in order to find a part number. Several phone calls and more endless wait time later I finally get someone from tech support. He tells me they have no idea what part I need because they don't keep records of spas they construct that long (deja vue). So he does some guesstimates and finds a part number. Now I have to call back to parts to order. Several calls later and yet more endless wait times I get someone in parts. They ship me the part I need. But, its the wrong part. Third Attempt: After receiving the wrong part, I block off another afternoon the spend on the phone trying to get someone. After many calls and endless wait times, the parts dept tells me they have no idea what part I need because they don't keep records of spas they construct that long and I will need to speak with tech support, so I block off another afternoon. I finally get tech support... again, and this time I send pictures, measurements, dimensions, ect.. because they have no idea what part I need. They don't keep records of spas they construct that long. After a deep analysis of the photos, measurements, and dimensions, the tech support guy says he knows the part I need, but I will need to call back to parts to order it, so I block off another afternoon. We finally get the part ordered. Its the wrong part, again. Fourth Attempt This is where I am currently. If I am still sane after this latest attempt, I will update this review. Someone at Dynasty Spas needs to get a massive grip on their customer service / parts / tech support depts. Its like dealing with multiple clueless government entities, each one telling you to call the other. If you are already a Dynasty Spa owner, pray to God nothing ever breaks on it.

Monica Hammond

very easy to work with.

patricia cross

hiring all the time

Nicholas Leftwich

Pretty interesting place to work. I love my job and what I get to do. I work in the plumbing department. Great hours and nice people to work with. Pay could be more competitive, but still decent. Very hot work environment but they supply drinking water and occasionally Popcicles

Marshall Thrasher

Neat place

Tay Daws

I had a pick up for a swim spa. I felt sorry for the employees (fumes). But the staff were nice, the wait was bit long.

Christopher Aragon

Really nice place

Richard Poland

I chose not to leave a comment on this place.........

Hector Ramirez

Fast loading

Trey jackson

Love it

Sara Redwine

Best place to get a hot tub for cheap. Friendly fast service.

David Lessing

One of the best built hot tubs on the market hands down. If your looking for a therapy tub then look no farther.

Yves Cote

(Translated by Google) Good know monaie (Original) Good savez monaie

Ben Turner

Great advice and place to buy parts, supplies, and new spas. Super friendly even though I have a 20 year old spa that didn't come from them originally. Better prices than online!!!

Ray Moser

Went to have my water t ested, looked around saw some really good prices on some nice hot tubs. If you want one I recommend dynasty spas for price and service. We have had ours 8 or 10 years and still enjoy it regularly.

Bruce Baker

My brother works here one of the greatest rating from 1 to 10 if there a 10.1 he can work with me!

Barbara Hansen

We have a Dynasty Spa purchased in 2010. We love it, however, communicating with Dynasty leaves a lot to be desired. Every time I call them I have to make a follow-up call because I don't get a response. The last call I made was Monday 10/3/2016 in the A.M.. I left a message asking for a quote to winterize the spa. I called again on Tuesday 10/4, was transferred to the service/parts department and placed on hold for better than 5 minutes, so I hung up. I have felt for quite some time that after we spent thousands of dollars with Dynasty, they can't be bothered. Ordering chemicals has always been an easy and pleasant enough process, but the good customer service seems to end there.

Bonnie Brown

The staff are very helpful. I wasnt pressured at all. I found the spa I wanted and look forward to it being delivered next week!

Tina Warren

Bobby is the "Man" to see, Awesomeness, very happy with knowledge and showroom!

Sandra Kyker

No customer service Ended up going to Chattanooga to buy Not friendly or willing to give information to help make decision