Reviews of OCCO Luxury Spa (Spa)

Dottie Dean

This spa is full service and is very clean and professional. My first experience here was awesome! I have struggled with acne my entire life, tried everything, and I go to a dermatologist. My ethnitician Kay was amazingly knowledgeable and has really tackled this battle of acne with me. I feel confident and my skin is embracing its natural glow. Their products aren't through the roof either as far as pricing. I am going back for a second acne facial and peel in 3 weeks and I can't wait!

Marlys DuPree

Gen gave me an amazing haircut / blowout and was so friendly and helpful . I love the atmosphere in occo !

Gabriela Santos

I had never heard of OCCO, but decided to give it a try because I had a gift card. I had a fantastic experience and will definitely be coming back. The atmosphere is relaxing and they were very professional. Nay was very thorough and did a great job on my manicure and pedicure - she was attentive to detail and a pleasure to talk to!

yusraa sabree

The best spa and salon in Columbia, hands down!

Sherry Williams

Love this salon! I've had several skin care services as well as a massage and hair done and have felt amazing each time i've left.

Keri L

This place is amazing!

Lauren Moore

When I attended college in SC, I visited Cece for acne facial treatments once every other week for almost 6 months. She was incredibly supportive and went above and beyond to provide the best care for my skin. I am completely acne-free now, thanks to the Face Reality products and others that were recommended by Cece. If I still lived in SC I would continue to have regular appointments at OCCO. Great atmosphere, friendly staff, and relaxing environment!

Kinsley Vassey

My time at Occo was absolutely devine. The interior was beautiful and extremely clean. The staff made me feel so welcome and comfortable! I had The Vista spa package which consisted of a massage, facial, and a manicure. It was my first time having a massage and facial and I could not have picked a better location! Arlene did my massage and she was so sweet and gave me the best massage. Jocelyn did my facial and she was so nice and made my skin feel amazing and Mo'nique did my nails and she did a great job! I will most definitely book again with these three ladies. If you are looking to get pampered this is definitely the place to go.

Zoey Genét

Love this place for massages Adam and Camilla are my favorite therapists.

Amanda M. Hiers

Ventured over to OCCO for my first Brazilian after a raving recommendation. Karla is amazing! She made me feel incredibly comfortable and the service was not unreasonably uncomfortable. Highly recommend, great experience! Bonus: I booked my same day appointment online and didn't even have to pull my card out to check out because you enter the information when you reserve your appointment. I'll be back, thank you!

Tey Hay

Today was my first visit to Occo. I had a facial with Karla and she was amazing! I felt very comfortable and she explained everything that she did. I will definitely be returning! Very satisfied.

Shantell Monique TELLY

I came to get my lashes done on Thursday and the worker stopped 40 minutes before my appointment was suppose to end and she said it’s because she had to go get her child ...my lashes were half done and i asked to speak with a manger and they told me that one wasn’t in ...it’s been a week and i still have not heard from a manager

Nicole Oliver

I will never again get my nails done anywhere other than OCCO Skin Studio. The staff does a wonderful job, and the facilities are extremely clean and well-kept. I have never had a gel manicure last as long and look as great as when I get my nails done here. I highly recommend MoniQue!

Alexandra Kendall-Hall

Tanya is an angel. Love the way she does my nails

Stani Day

I got a gift certificate for Occo, so I decided to get a pedicure. I made an appointment a couple weeks in advance, but had to reschedule due to a situation that came up. I called to cancel several days before my appointment, but they couldn't even find me on their record. So I made another appointment for the next week. The morning of my cancelled appointment, I got a notification reminder from them - I quickly called and explained that I had already cancelled. They said they had me on their record for that appointment, but they still allowed me to cancel. So it appears they are unorganized and do not do a good job of keeping their record accurate. So I show up early for my rescheduled appointment - I did not feel the staff were welcoming. I waited for a while - I was not called back until 20 minutes after my scheduled appointment time. The person doing my pedicure seemed to rush - it was supposed to last 30 minutes. However, because she was late in pulling me back, her next appointment had already shown up a few minutes after she started on me. Overall, the atmosphere was clean and relaxing, yet the staff were unwelcoming and did not show enough attention to detail with my appointment issues. Also, the woman doing my pedicure was not on time and thus rushed through my service. I will not be visiting Occo again, nor recommending it.

Catherine Hipp Warth

The best spa in Columbia! I started going about a month after they opened and have gotten manicures, pedicures, massages, waxing, and facials and they are seriously the best. I will go to anyone because not only are they all great at what they do, but they're also all super friendly and easy to talk to. I've also gotten spray tans and they are wonderful and last longer than any other place I've gone to. Would definitely recommend!

Ali Borchardt

I have used Occo for several services over the last 5 years, but will not be using them in the future. I called to reschedule my appointment for today and was told I would be charged the full amount for not cancelling 24 hours in advance. Luckily, I had read their cancellation policy online. If you cancel less than an hour before your appointment, you will be charged the full amount. However, if you call more than an hour before your appointment, you will be charged 1/2 of the amount of the appointment. I was put on hold twice before a rather annoyed sounding young man agreed that yes, I was correct regarding the policy and I would only be charged the half rate, he then asked if I would like to reschedule. Uh, no. I don't think so. Who knows how many people have been unwittingly charged the full amount for a cancelled or rescheduled appointment because they didn't read the small print online. I am fine with complying with a clearly stated cancellation policy, but it seems penny-wise and pound foolish to extend that policy without flexibility to reschedules. Especially on a busy day with no other appointments available until I cancelled mine -- I'm certain they filled that slot. I will no longer be recommending Occo to our guests.

Jocelyn Long

I booked the occo signature pedicure and was very disappointed. I didn't see anything special about the pedicure. The chair was broken as well so I couldn't use the massage feature. I drove across town to come to occo and I paid $48. I could've just driven 5 miles and paid $25 for a better pedicure and a working chair.

kayleigh rich

Occo is my fave place for a massage or spray tan! They are very clean and the inside is super luxurious.

Nicole Osborn

Beautiful atmosphere, attentive service & talented staff! I've visited them for massages, facials, manis/pedis and have never experienced anything but 5 star service. They're always very consistent & friendly so you can relax from the moment you walk in. If you are looking for a local spa in Columbia, you need to visit Occo!

Alysia Hall

My experience with this spa was extremely horrible. Staff had little to no patience. I would not recommend this spa to anyone in the future, especially for lashes. As a gift someone arranged for me to get my lashes done. Not even a week later my lashes were flapping in the wind. Their products are not of high quality.

Robert Peterson

Best hair cut in Columbia. (period)

Morgan Ryan

Occo fell short of my expectations to say the least. This was my second time going and I don't think I'll be back. I took my bridal party there the day before my wedding and just felt very rushed and kind of uncomfortable the whole time. I got there early to pick out my color and when it was time to go back she told me there were a lot of customers after me (even though we were still right on time-but ok!) then moving from the pedicure to the manicure she lost the polish that I had picked out and asked me to pick another one.... All 5 of us had some obvious issues with the outcomes- from missed edges and corners to smudged polish- none of us were that impressed. The pedicure chairs didn't even have a massage option! Yes, it's a beautiful interior and very chic, but it's really not worth the price. My experiences at Season nail and spa on Rosewood have been fantastic and its much more budget friendly!

Mary Riley Clayton

Occo has the best service! It’s my favorite spa in Columbia.

Marlo Kanipe

This is my “Go To” for salon services and they never disappoint! I have had service by most of the nail techs here and they are all AWESOME! OCCO is first class in my book and I wouldn’t go anywhere else. I highly recommend!

A. Berry

I only left one star because I had too!!!! I had an allergic reaction to there products and my lashes didn’t last for 3 days!!!!!!! I requested to speak to a manager and a week later still nothing. Terrible customer service!!!

Jacey John

I have been a client for Years!!! Yusi is incredible for nails and Karla Kash is an amazing Esthetician! Also, all their massage therapists are incredible! Adam is phenomenal for special techniques to help with stress and back pain. OCCO has fabulous customer service! They go above and beyond 100% of the time. I’m always offered a mimosa in a real champagne flute when I am there on a Saturday!

Peggy Patton

Just read Lindsey Popiolek's review and my story is identical but I've been going there for years and they not only lost one but two of my appointments. And in the past I've had to cancel one of my credit cards after it was compromised and OCCO's was the last place I used it...you do the math. I highly recommend The Nail Nook. Great find!

Dominikii Coleman

My favorite spa!!!

Alejandro Lopez-Koelsch

Can't go wrong, great place to recharge and disconnect from stress. Highly recommend. Definitely give them a try if you don't know them, wont be disappointed.

Katherine H

Coming from Southern California to college at UofSC, I was nervous about finding qualified and knowledgeable estheticians, massage therapists and nail technicians. Once I stepped into OCCO I knew I found my place! The spa is modern, clean and I’ve always been greeted with a glass of wine and friendly smile. I even started getting my hair done with Emily and am so happy I found her. Every esthetician I have had has been so enjoyable and detail oriented- I have had facials, waxing and lash extensions with them and have never left unhappy. My massages have also been such a treat, the rooms they have are so relaxing. They use OPI and Essie for mani pedis and I always have fun conversations with the nail techs, they book quickly for nails because all of them are fantastic so I recommend making an appointment in advance. If you’re looking for a great service, look no further. I am constantly giving my friends gift cards for their birthdays and holidays because everyone should treat themselves to an OCCO visit!

andrea capps

It’s so sad people who have never visited this wonderful establishment would slander its name. Also, how do you provide “constructive criticism” when you’ve never entered the building, let alone had an actual service here?!

Rachel Palekas

I have loved every experience I’ve had here! I have never once left without feeling rejuvenated and serene. I recently started getting my hair done by Lauren and she is absolutely marvelous! She makes me feel at home in her chair and my hair is absolutely flawless after she works her magic! She is experienced and absolutely splendid. I’ll never go anywhere else!

Colleen Cleary

Karla is awesome & provides minimal pain while waxing and is very thorough. I will be back!

Lacey Porter

I had an allergic reaction that I ended having to be hospitalized for. My eye lashes fell off within two days and the customer service was terrible. They were rude, and un kind. I can tell that they haven’t had a lot of experience

Stephanie Goddard

I am totally amazed by Occo's lead stylist, Gen. She clearly knows her stuff as she was able to figure out what shampoo I use and my coloring history for a service I had done 17 months ago. Even better than that we had a really candid conversation about what realistic options were for my hair and budget. She's definitely earned my trust and although we decided not to pursue any services atm, she will definitely be my stylist from now on. Also, check out her insta gen_hart_hair and ask about hotheads (color didn't match right for me, but maybe you'll have better luck!)

rebecca robertson

Ky is my girl at occo! She is awesome. Very sweet and knows what she is talking about! If you have problematic skin she is your girl!! Great experience every time!

Britton Lorenzen

OCCO has always had such a relaxing atmosphere and has provided the best services. Lauren did the best job on my hair and Chelsey followed up with a perfect eyebrow wax. Thanks for a wonderful experience!

Priyanka Jayaram

Lovely place! People are friendly and welcoming! And clean and neat job done!

Michele Carmona

The worst manicure ever.... I have been to a lot of nail salons and had many manicures. Occo considers themselves an "expert" in the industry, and I expected services as good as your run of the mill nail salon but not worse. And this experience proved to be way worse... My fingers and cuticles are more dry than they were before the manicure. I have cuticle skin that was push on the nail but not removed. It now has gel polish on it and makes my nails look crusty. Additionally the gel polish was not painted on my entire nail. The edge of EVERY single nail is not painted. If this happens on one or two nails... Ok it happens. But this is EVERY single nail. I would expect a place like Occo to have high end GOOD quality services as you are paying high end prices. I wish Google allowed you to take a picture to post with reviews so that everyone reading this could see how terrible they look!!!

Caitlin Marshall

So my experience was average at OCCO. I will not be going back, for a couple reasons. I’m allergic to certain perfumes (I wrote that on the form) and after my massage my eyes were swollen and I couldn’t stop sneezing so if you have allergies DO NOT go here. My massage was extremely rough, and I’m more sore than I was before I came in. However, the atmosphere is beautiful!! I love the decor and everything but I was overall disappointed. The lady who did my massage was super sweet, but just way too rough for my body.

Bethany Doar

My first red flag was when they REQUIRED my debit/My first red flag was when they REQUIRED my debit/credit card information over the phone before I could book the appointment. When I asked why that was necessary, the girl on the phone said because if you don't cancel within 24 hours of the appointment or don't show up, they charge your card. So...they would have charged me $200 for no work being done? Crazy. I went in with chestnut brown roots and blonde tips (similar to an ombre), the perfect palette for what I was requesting. I asked them to do black roots into a red. I had atleast 10 example photos of black and red hair. The FIRST time she did my hair, it was dark red roots and coppers tips with lots of blonde showing through. Then they decide to reprocess and go darker; it's tolerable...but nothing like I asked for. I will be sharing a comparison photo of what I asked for and what I got. I also asked for layers, but INSTEAD it hardly looks like I even got a trim. I also asked for bangs, which she cut dry, and they were sticking up all over the place. So she soaked them with product hoping to help lay them down, then used a flat iron. The bangs were incorrectly cut, I literally could have cut them myself. She took the hair and cut where I said I wanted the length to be. Very choppy and very thin bangs. To top it all off; poor customer report. Instead of chit chatting, they talk obsessively over product. I was told over the phone a deep condition was considered in the price of $175. I knew some play would happen because of how much color would be needed but the stylist said 'the deep condition is complimentary if you also purchase a take home mask which will run you $34.99 or you can do an application in the store for $15.××'. I asked if this was included to the $200 she quoted me and she said it was not. It must have been obvious I wasnt considering additional products when she told me she'd just go ahead and do it complimentary; but then she starts fast talking me about considering 'professional hair care products' in referrence to their items. I'll admit, when you first get to the building its warm and adorable. Cute decor, cute as a button stylists and workers, they offer free mimosas (that i don't believe actually has alcohol in it...but even if it did, I didn't get carded, and im not old looking?) their products smell amazing. The girls were really nice about redoing my hair, I felt so embarassed that I even had to complain about my hair, but it is reLly unfortunate that even after a secind try it wasnt right, my hair is over processed, my scalp is raw, and my color and cut are terrible. I was even nice enough to still pay them the full amount plus a very generous tip, but I will NEVER go back.

kk.

Had an amazing facial there a few months back! Love the service I received. However i have had two manicures, 1st one amazing, 2nd not so much. Pleae dont answer your phone or rush through a service that is paid for and meant to be relaxing. For the priced paid i expect more from a "spa". I could be 1 of 20 in a salon run by someone else and receive just an overall better manicure foe a few bucks less and not get the " spa" experience that Occo promotes. Have a word with your staff, all very friendly but work is work and personal can be handled outside not while you are painting my nails. Front desk service could be a bit more welcoming and friendly; not so robotic. With more day spas and salons popping up in the Vista service is key to retaining ur clients; be aware of that.

Barbara Collins

It's wonderful!! Very relaxing. Will definitely go again.

Courtney Mitchum Barts

Occo is the best!! My go to spa/salon for several years now. Karla is the queen of waxing and Beth always does a fantastic job on my nails. Super relaxing atmosphere & kind attentive staff. You won’t regret booking here!

Lindsey Popiolek

I have been looking for a nail salon in Columbia, and this place was recommended by a friend. I called and made an appointment because I needed to get my nails done for a wedding. I took time off of work and showed up 15 minutes before my scheduled appointment. When I went to check in, I was told they had no record of me. They were completely booked and could not fit me in. I will not give them a second chance because they asked for credit card information over the phone, and I find it suspicious they did that and then did not enter me into their system, so I will need to cancel my credit card as a precaution. I also will not be recommending this salon because there wasn't really an effort in rectifying the issue, and they made me feel as though they thought I made the entire thing up. I even had to show them my phone log to prove I had called to make the appointment. I will continue my search for a decent salon in Columbia.

Jacqui Skinner

Love this place! Karla is the best waxer and facial person!!

Todd Glover

Best place for massage in Columbia!

Kaitlyn Rose

the atmosphere is so relaxing and I have been nothing but accommodated here. I absolutely love all of the staff as they're all so sweet and seem genuinely interested in you having a good experience.

Sara Borton

Services were spectacular. The atmosphere is exactly what you want a spa to be - relaxing, yet professional. Highly recommend.

April Gonzalez

4 of us decided to get Mani/Pedi's and a massage. I tried to cancel my Mani/Pedi several days before the appointment because I couldn't get there at 1 due to previous plans. They refused. They wouldn't let me re-schedule, charged my friends credit card and charged me 20% gratuity on a service that I didn't have. I asked if I could then get a gift certificate for the service since they billed us and I was told no b/c I didn't give a 2 week notice to reschedule. We didn't even schedule the appointments 2 weeks in advance. I pointed out that the website says they only require a 24 hour notice and I gave them more than a 24 hour notice. I was told that a 2 week notice is required for groups of 4 or more. On top of that, the other girls scheduled a $40.00 Mani/Pedi and was charged $78 for it instead. My massage was ok, I've had better but I think that's because I have tense muscles.

Caroline Wix

Will not be going back. My first appointment here was amazing. Great environment and staff. I go today and take a friend and it was awful. I was rushed in by the rude lady who did my pedicure. Extremely unprofessional, my friend was not greeted and the pedicure was very painful. Not to mention the services were not all inclusive as they were supposed to be and major corners were cut. I left feeling very tense and uncomfortable. Worst pedicure I've ever had. I will not return and will advise anyone against scheduling here.

Kellie Platt

I have struggled with acne since my early teens. I am in my late 20's. I had given up all hope on having a clear face. I went in for my first appointment with CeCe Jan 5th and she provided me with so much information on how to better take care of my skin type. I noticed a difference after just one treatment. I then went back on Jan 13th for my second facial. I woke up this morning and couldn't believe that this was MY face! CeCe is very knowledgeable, kind and extremely helpful! I will be going back to her again. Also, this place is clean, the front desk staff are sweet girls and my overall experience is a 10! Thanks OCCO for saving my skin!

Stephanie S.

Highly recommend Emily at Occo for anything hair related! Great atmosphere!!

Toon AmI

Great service and the prices were reasonable

Georgia Hollowell

Beautiful environment with a wonderful staff!

Miranda Audrina

Love this place. Staff is friendly and they do everything, From a full body massage, mani pedis to full on brazilian. Everyone I've been serviced by is great

Laura Bocock

The best of the best! The perfect atmosphere!

Mikhayla Cramer

I loved my first experience at Occo! I have blonde hair and wanted to be more dimensional, she did that for me! I went from being a gross yellow color to a cool, multi toned blonde. I’m so happy with it. The atmosphere was calm and relaxing, I loved the music.. Best of all, the prices for an upscale salon like Occo were the best I’ve seen. I couldn’t be happier and Gen is definitely my new stylist. Thanks girl!

Libbie Garrick

I had an amazing experience at OCCO Luxury Spa. I admittedly had not gotten my hair done in a few years, so I went to see Emily for a cut and Balayage. She is FANTASTIC. Emily is truly an artist, and she was able to make my hair healthy and beautiful. She made me feel so comfortable, and she clearly is fabulous at what she does. I would recommend her services to anyone!

Laura Ybarra

Love this place. Things have changed for the better over the past few years and it has become one of my favorite salons!

L Voyles

Great service!!!! I ❤️❤️❤️❤️ Occo! Can’t wait for my next appointment!

Liz Cote

I used to be a client at Urban Nirvana Day Spa, have also been to Tonic, and a few other places, until I received a gift card to Occo Skin Studio and I will never go anywhere else ever again! Occo is incomparable to other spas in this area and the facials and massages have never let me down. I always leave feeling wonderful and I would highly recommend it to anyone who loves to get pampered. Absolutely lovely experience from the time you walk in to the time you leave. And definitely the most beautiful spa I have ever been in, the décor is awesome.

virginia funk-currie

Ahhhhhhhh

Lauren Dunn

I just went in for a hot-stone massage, but I could've stayed at OCCO all day. They had the most beautiful decor and thoughtful touches like custom bottled water. My massage therapist, Andrea, was the best I've had in Columbia, even though I was able to book my appointment just a couple of hours in advance. I'll absolutely be going back for all of the services they offer.

James Flowe

The staff is very helpful and highly qualified. I came in with overuse injuries and the massage services had me back on my feet in no time. On a side note I feel highly certain that there is no allergy that causes eyelashes to spontaneously remove themselves from the body.

Open House Tv

Horrible experience. Brandon the manager is very rude. Do not leave a credit card on file with them. They will charge your card for services that are not rendered stating their cancellation policy. I will not return ever!

Karen TheChewTwoPointZero

Great estheticians and the pedicures are very good, though I'd like a few more 5 Free or even 3 Free polish options. In a perfect world, I'd go to a salon with a CND trained nail tech, but that isn't available in Columbia, SC so this is the closest I can get.

David Waldy

Incredible atmosphere with conscientious and caring techs and management. Welcoming, stress-free, and the perfect place to treat yourself. If you want the best experience possible, look no further!

Courtney Kyle

Relaxing setting, friendly, knowledgeable staff

Amy McDangerfield

As a business traveller, I close my eyes and cross my fingers every time I book a leg & brazilian wax in a new city. Normally it's a nightmare of some sort, but my appointment with Karla was in my top 3 of all time. You can't exactly say a wax was "great" or "relaxing" but this came pretty close. The atmosphere at OCCO is wonderful, it's thoughtfully designed and smells wonderful. The furniture and waiting areas are comfortable and fee luxurious. The tea and lemon water provided in attractive pitchers and cups doesn't hurt either. (free parking is also offered) In the wax room, things stayed great. Thoughtful touches like a pillow for your neck and nicer towels than are normally provided set the stage well, and the wax itself went exceptionally well. With very blond, but thick and deep-seated hair, I'm used to getting painfully massacred with 10-20% of my hair sticking around. Karla was quick and thorough, with minimal pain, using what seemed like good quality hard and soft waxes depending on the area. Next time in Columbia I'll be back - to try out different services in this adorable and classy spa, or for a great wax if the schedule works out!

Rob Van

Did not inform me of a $60 for nails and $20 for toes soak off fee for my gel polish to be removed. I had $200 worth of services done, so I’m not a cheapskate. Services was ok

Stacey Agran

Amazing service. Constantly good in all areas. Beth is awesome for all things nails.

Hope Tucker

Relaxed atmosphere in upscale salon. 30 min massage that was life changing. Free Occo water to go.

Liz Hadzick

These ppl are crazy....if they see a negative post they just say “we have no record of you being a client of ours blah blah blah”. How about take some constructive criticism.... maybe you’re not so professional

Richard Evans

I love this place! People are friendly and professional. The place is gorgeous and clean. I have my nails done here and facials. Today I had a couples massage... and let me tell you, it was perfection. Adam and Keisha did an extraordinary job. We couldn't stop talking about it throughout the day .

Jordan McKinney

I could go in with a disaster on my head and still walk out looking perfect thanks to Emily at Occo! I’ve trusted Emily with almost pixie cut short hair to me growing it out now into a long bob. She’s also super personable and genuinely just likes getting to know people, even if you may only be in her chair once.

Lori Ritter

They lost my reservation for a mani/pedi. Did nothing to compensate me. Suggested another salon up the street.

chelsey winford

Love this beautiful space in the Vista. Always receive great services with people who are professional and talented!!

Kayla Shah

This place has gone downhill. All the great hair stylists are gone and it’s not the same. After complaining that my lash lift was rushed and didn’t work, all they did was tell me the person who did it, so I don’t go to her again instead of fixing it or redoing it. But really I will just not be returning anymore. Time to find somewhere new!

T S.

Ask for Yusi!!!

Ashley Chessick

I received a massage from Occo and it was amazing! I saw Carrie and she was really nice and did a great job! She was very knowledgeable and worked on spots that I've never had anyone work on before. I also loved the set up and decor. The spa and staff were very inviting. I can't wait to try out the other services!

Janine Ryans

It was my first time there and Molli was outstanding! I had my first prenatal massage and there was not a moment that I felt uncomfortable. I will definitely be returning.

Margaret Lansburg

OCCO is hands down the best spa in Columbia. My favorite combo is the vista which is a treat including a facial, mani, and massage. I’ve never left OCCO and not felt relaxed and rejuvenated. The aesthetics in the facility are fantastic and the staff really care about their jobs. Many have been there for years which shows it’s a wonderful place to be.

Alberta Webb

I have been going to OCCO Skin Studo for approximately 7 months. I started going because Joi who has been doing my nails for past 5 or 6 yrs. or even longer, relocated there and I would have followed her anywhere because I love the way she do my nails and she's also a pleasure to be around. That is the only reason I kept coming back. I started to notice whlile I waited for Joi (this also includes my very first visit) that the young ladies who work in the reception area would come down to greet SOME off the customers but not ALL of us!! Not once has anyone spoke or asked me who I was there to see but my visit yesterday was the FINAL STRAW!!! When I walked in the door the receptionist looked me dead in the face but didn't budge...she waited until I went to Joi's table and then came down and asked the white guy who I was sitting by if she could help him...Hmm! When I went to pay I asked if I could speak to one of the owners I spoke with Greg and I expressed my concerns to him but he made every excuse he could as to why his staff only greet CERTAIN people and before I left he typed up a sign that said..."PLEASE COME UPSTAIRS'...Instead of PROPERLY TRAINING his STAFF, he rather put up a SIGN!!!!! Yes they are allowed to run their business anyway they choose but for me...its the PRINCIPAL!!!!! I love Joi and I really hate to leave her but yesterday was the LAST DAY I will ever step foot in OCCO Studios. I don't spend my money where I'm not welcomed!!!!