Reviews of Massage Envy - West Ashley (Spa)

Felesia Bowen

I am a ME member and I love this location. Everyone is friendly and my therapist, Ryan, is Excellent!! Some stores can be a bit pushy about the add ons and that can be anniying, this place is pretty low key and I like that. They are super busy so I would recommend, booking your next apt. prior to leaving. Enjoy

Sandy Honeycutt

I need a massage at least once every month. Sash is the best. She really cares about muscle relief through massage.

Grits 402

Massages cut short, rude staff at the front desk, appointments made without consent, accounts charged for such appointments, argumentative phone clerks, volatile and nasty aggressive blonde clerk with glasses, management struggled to receive customer complaints, horrible experience on more than one occasion I'd recommend the mount pleasant locations. This one has a bad reputation of treating customers poorly.

Ann Shafer

Everyone is nice & friendly.

Erika Alaisa

Having been employed with several Massage Envy locations nationwide, I've had a decent amount of massages, I understand LMTs all have different styles and techniques so I stay open minded. But I had a session here about a month ago that was.... the weirdest I've ever experienced. I spoke to management the next day and explained what happened - they apologized and got me rebooked with another LMT that they felt was more "my style". They were right, Caroline was amazing! Generally, Massage Envy doesn't have the best reputation but this one made sure I had the best experience possible. Thanks a bunch to this location!

Shanon McAlister

Decent place for massage

EB CA

Thank you for giving my mom-in-law a truly beautifully memorable birthday pampering experience. The whole staff made it so easy and possible for me to give her this gift from 700 miles away. She felt special & pampered from start to finish. Thanks again!

April Pennas

I usually am not one to write reviews, but in this case, I just had to. I absolutely love this place! The girls at the front desk are so friendly & welcoming. They made me feel right at home and went above and beyond to accommodate me and pair me with a wonderful therapist. The massage I received by one of the male therapists was, by far, the BEST massage I've ever had. The front desk girls paired me with him based on my needs, and I was impressed by such a knowledgeable staff. My only recommendation for anyone new to Massage Envy would be to book in advance. This specific location & the therapists there are in very high demand, so just be sure to schedule an appointment a few days ahead. Trust me, you will love this place!!!!

Lisa W Shealy

Great service and value. It is so convenient that they now have online booking available for appointments.

David Ahrens

All around horrible experience. The customer service was just plain bad. After a few months of using their 'monthly' service and not being able to get the time slots I needed I wished to cancel but they tried to keep me on anyway. I went a few more months and was not able to get in when I needed it and they were still very rude about getting to use my 'very much not free' massages and discontinue their service. The massages themselves were good but doing business with Massage Envy under their contract was just a bad experience and one I would wish to go through again.

Raven Lee

Love Chris, he has helped me get back to a more normal life with my injuries.

James Grimsley

They will not credit you when you cancel memembershep..They keep your membership and pocket your money..,Their way of

Clare Guerrero

Great place ask for Aaron he is the best.

Ashley Oakes

Iffy location, it's hard to get in and out of the parking lot and the staff is always very awkward

Gray Moore

I look forward to my massage every month with Eli. She is wonderful! I sometimes go back back in between massages too. The staff is great, professional, and prompt. I suggest signing up for your massage or facial today! GBM

A. Margaux Williams

Kaz. You gotta see Kaz.

Larry Freudenberg

I’ve gone to Massage Envy for many years and have never been disappointed.

keyawna smalls

AWSOME

Chandra Jones

Love my monthly appointment w/ Maggie!

Lee Sill

I really enjoyed my experience here. Marissa works magic with the hot stone therapy. Unfortunately I had to cancel my membership for financial reasons, but hope to rejoin eventually. I would highly recommend the West Ashley facility though I am aware that the others in the area that are probably equally as great (maybe) :-).

Alexa Buchanan

I have been a happy member of this location for about two years after having been established at other locations out of state. This location has been my best experience by far. The front desk staff are always attentive and polite. My schedule is a little hectic so I’ve worked with four different masseuses who have all been wonderful. They have their own unique styles but all seem very knowledgeable. I notice a huge difference in my overall well-being since establishing myself. Highly recommend them.

Johnnie Keith

Ask for Heather!

Alexzandria Cruz-Lopez

They are great here. Very nice people they do a great job. I've been going for a year now.

Tim Routch

I give this place a 1 only because I can't give it a zero or negative. They are a disreputable company and they are out to scam you. There are a lot of good massage agencies in town. STAY AWAY from this one. When I made an appointment with this spa I was told the cost was $60 for an hour massage. AFTER the massage was OVER they told me the massage was $95. They said $60 was the member rate. If I paid to join the club they would give me that rate. What a bunch of swindlers!!! The hour massage was only 40 minutes. It started at quarter after and ended at 5 til. They have a high turnover of masseurs which is also a negative signal. The massage is good, but definitely not worth the hassle and disrespect of being hustled. I get massages monthly and trust me this is not the place to go.

Brian Johnson

Front desk staff are always friendly. The massage staff are well trained and professional. Very happy with them.

Maggie Jagocki

Love it

Blake Weisel

Decent massages - very pushy about setting future appointments and joining their membership. Kind of a buzzkill after a relaxing massage.

Lee S

I have always had good experiences with the office staff and with the massage therapists. My only negative comment is that the massages are never as long as advertised. When scheduled for a 6pm appointment, the therapist has never come to get me from the waiting area until after 6pm. The massages always end prior to the 60- or 90- minute period is up. So basically, if you pay for a 60-minute massage, you will get maybe 45 minutes.

Kristal Violet

Was extremely unhappy with my service here. The scheduling options for massages are difficult to get in to and the contract they make you sign to be a part of their little elite club is horrible. Do not join their club. Go with a local massage place that cares more about their reputation and customer service then turning over as many massages in a day as possible with no care about you. They just want their little monthly retainer and don't care about you after you sign on the dotted line. Very rude customer service.

Brooke Boucher

I worked with Jenny for the first time - she was amazing! Definitely requesting her (or James!) when they are on the schedule!

Tiffany Sommers

This was a wonderful place to relax. I was very pleased with the service. I got really upset after i found out they where going to raise the price for my next visit. Needless to say i will be going to zen. They do not change prices on you.

Davetta Devaughn

Wonderful can't wait to go back

Marty West

I have been a member since they opened, I am very satisfied with the quality of services.