Reviews of Massage Envy - Myrtle Beach Grande Dunes (Spa)

Marina Bormotina

I visited massage envy last week and it was ok but I don't think I am coming back. I came specifically for treating my lower back and I thought I was clear when I filled out the paper that They gave me and when I talked to the lady before the massage. The lady was nice and polite but she didn't do what I expected her to do. When leaving I talked to the front desk and said that i wasn't satisfied and they told me sorry the manager will contact you to take care of the situation. It's been a week no one contacted me or ever called me

Samantha Mccombs

Friendly, great massage therapist!

Barbie E

I'm definitely going back here whenever I'm in town so long as Sam is there! I've been a member at massage envy for over a decade, and the best massage I ever received for what my body needed at the moment was at this location. It is the most cluttered massage envy I've ever walkd into, but it is in a tourist area so I'll let that slide.

Nick Malasi

Love going to this place, easy and convinient. At one point I almost gave up on membership because I didn’t enjoy some of the massage therapist as much as other but once I found one that I liked it has been been smooth sailing since. Booking the appointment online is great and convinient. I never have to wait for more than 5 minute and Xin Xin is the best hands Down. Do yourself a favor an book an appointment with her if thinking of getting a massage, I promise you won’t be disappointed. She’s very good and makes me feel welcome each time I go.

Alex Jones

I’m from Maryland and was recently on vacation in Myrtle Beach. I took time from my beach week to get a massage at the Grande Dunes location. I scheduled a 90 minute massage with Crystal about a month earlier, and I do not regret it! Crystal listened carefully to my every request, and the pressure she provided was just right for me. I felt like I could just relax and let any stress or anxiety evaporate from my body. For those of you who are vacationing in Myrtle Beach and looking for a great place to get a massage, I highly recommend Crystal at the Grande Dunes location. Seriously! You will not be disappointed!

Tiffany Taylor

The massage therapist, Christopher is most likely a very nice person... however he failed to give me a nice relaxing massage as I asked. Also failed touching areas I asked not to be touched. (Not sexual, I just dont like my face or any part of the front of my body massaged.) He spent most of the hour trying to talk me into a membership, and he was rough when I requested medium pressure. Sadly I will not return.

Kristen Peake

Great place. Super friendly staff. Just make sure you get the right therapist. A few are very mediocre. Justin and Denise are amazing. The one time i did have the not so great massage. The manager was amazing dealing with the situation. Great customer service.

Jenny Skipper

Great massage.

Sieka Lyerly-Holmes

Had a couples massage and it was great. We had Justin and Veda whom were both very professional and detailed in our services. Aja was front desk staff and she was also very professional and helpful. After running late due to traffic and weather Aja was able to get us rescheduled and in for the same night. Also the cranberry apple tea offered before the massage is delicious! I will definitely return to this location when visiting Myrtle Beach again!

Peggy Flynn

Yesterday, for the second time in six months I arrived 20 minutes before my appointment only to be told my appointment was cancelled because my therapist was not there. On 9/21/18, I was scheduled for a 90 minute appointment beginning at 3:00 pm. My therapist at the time lived in Conway and could not make it in due to the flooding in Conway, S.C. caused by Hurricane Florence. This was all quite understandable BUT what was not understandable was why the front desk neglected to call me to tell me the appointment was cancelled AFTER they had called me the previous day to confirm the appointment! My therapist had called in to let Massage Envy know of the circumstances but no one called me! It was a late afternoon appointment and they had all day to notify me. Yesterday was the icing on the cake. I was told that my therapist, a different one than in September, had called in sick which is understandable. The girl at the desk said , “We tried to get in touch with you earlier today.” I went through my recent phone activity and there was nothing from Massage Envy. But as I stood there, a message from Natalie appeared on my voice mail saying my 3 o’clock was cancelled. THE TIME OF THE MESSAGE WAS 2:37, 23 MINUTES BEFORE MY SCHEDULED APPOINTMENT!! Your stated policy is that if a client is a no show, you keep 50% of the scheduled massage fee. If you apply the same rule to your clients, I feel I am entitled to a complimentary 90 minute massage as that is 50% of my 180 minutes of scheduled and confirmed massages that did not happen. I have been going to Massage Envy monthly for the last 5 years. I love my therapists but your front desk is a bit unorganized. Really, calling me 23 minutes to cancel for a late afternoon appointment is ridiculous! I let the September incident slide but felt I had to speak up about the same thing happening a mere 6 months later. I am looking to you to do the right thing and compensate me for my lost time as you would expect me to compensate you if I was a no show.

Sara Cain

Got my first massage and they were very kind and just were really kind and professional. Definitely would go back.

Cerises 8

I don't know about other Massage Envy locations but I had a disappointing experience at the Grand Dunes Myrtle Beach location which left me regretting ever having signed up with this company. It's safe to say that I will never use them or recommend their services to anyone. Most of the front desk staff with the exception of maybe one or two individuals were incompetent and had major attitude. I truly believe they are not trained properly and they just don't care. I also noticed a high turnover rate with the front desk/massage/aesthetic staff. A lot of staff came and went while I was a member there and I couldn't keep up with names. Also, they sure do care about you as a customer as long as you don't decide to cancel. Once that happens all bets are off. I would also like to point out that the manager wasn’t very professional and I don’t think that customer service is her strong point. Basically I was cheated out of two prepaid sessions that they would not honor because I had canceled my membership and when I went to redeem them before my membership "expired" they claimed that I let too much time go by when in reality I had not. Beware before going to this location and make sure you read the fine print before you sign any contracts because understanding a ME contract can be somewhat confusing and you can’t always rely on their staff to inform you accurately about their policies. Last but not least always write down who you've spoken to (dates, time of day, etc.) just incase a problem arises with your membership.

Jackie Riley

The best massage

JANICE KENNEDY

Clean, attentive and great massages. Been going for well over a year and every time I go, it's wonderful!

Karen Litzinger

Love it..ask for samantha

Yolanda's Life Vlogs

Good

Kenya Duke

Chris was great! Professional. Accommodating. Polite. Excellent at deep tissue massage. I would recommend.

Emma Collins

got a couples massage with the intro rate, which was $55. that was a great deal, but after your initial visit you pay $95 for a 60-minute massage. however, you can sign up for the membership which is under contract with 3 months, 6 months, or a year option and is $65 a month which includes one 60-minute massage and discounted rates for additional services

meka rdh

Yuri has magic hands. He also listened to my concerns. Based on my needs he customized my session.

Terri Waters

I wanted to jump up and bolt from the table! The therapist was so rough and I’ve never had such an awful massage experience in my life! It wasn’t at all soothing and relaxing. You know it’s bad when you’re looking forward to the end. Never again!!

Kelly Parmeter

I went there because I was having hip pain. I told them this over the phone and also when I filled out the paperwork. They stated that the paperwork was so that the massage is "personalized" to my needs. My masseuse spent 90 minutes working everything EXCEPT my problem areas. So much for the "personalized" massage. It was a waste of my time. Will not go back.

Pierre-Olivier Tavernier

My place to go relax

Pamela Harris

My massage experience was excellent, Yury my therapist was well trained and made me feel very comfortable. So impressed i signed up for the monthly program, have not been disappointed at any location.

Rachel Steppuhn

Great service as always!

Shauna-na-na Wright

Services were awesome here!

Ruth Atkinson Davis

RAD Solutions

Natalie Johnson

Thanks for a great massage and a relaxing afternoon! This place is amazing

Melissa Steward

I love being able to try different therapist to see which one works best for me. Very welcoming staff when you come in period enjoyable experience.

Aaron Garrison

I was pleased with this Massage Envy location. I received an hour-long deep-tissue massage, and the experience was, overall, positive. The booking process was easy, the staff I interacted with were friendly and attentive, and the facility was clean and stylish. Likewise, the massage itself was effective, considerate, and professional; I left feeling quite improved. The only thing that kept me from giving five stars was that my hour massage was not quite an hour. We got started ten minutes after my appointment time, but instead of going for a full hour, my massage lasted only fifty minutes. As in, the session was treated as if it started precisely at the appointed time, at 2:00 in my case, such that it ended at exactly 3:00 -- which isn't realistic, since there will always be prep time necessary, if only to consult with the therapist and then undress and such before the massage. By all rights, I should've either gotten my extra ten minutes (a considerable length of time, massage-wise), or been charged slightly less. In any case, I didn't make a fuss, both because I didn't need the stress of a potential confrontation (the whole point of the massage was to de-stress) and because the massage was still very satisfying, albeit just shortened. Though, I feel I should make mention of this here, if only to make others aware of this somewhat unfair policy. My thanks goes out to all associated with Massage Envy. I am grateful for, and have benefited from, your work and service.

Shafieka McRae

Great massage, friendly staff!

Liz DeAngelis

I was referred by a friend to Massage Envy. I have had a lot of massages in my lifetime in New York, New Jersey, South Carolina and the Caribbean. I went there for a deep tissue massage for specific pain and issues. I didn’t have high expectations before I went because of negative reviews online. I filled out the necessary paperwork and went over all my areas that I wanted worked on and didn’t need worked on. Chrstine was my therapist and she also went over my paperwork and asked me questions and I thought we were on the same page. I asked for a 1 hour massage along with a reflexology. The massage I received wasn’t a massage at all it was more of a rub down of my entire body. I stated before my massage that I needed my hips and lower back worked on and she didn’t even touch them. I was soo disappointed and literally wasted an hour of my life. After the rub down I went to the front desk and was asked about my massage. I told the woman at the front desk that it was the worst massage I ever had. I was asked if I would be willing to come back and use another therapist. I declined. The manager got involved and told me that they would comp my massage. I was happy about the resolution. I have had better massages on my feet while getting a pedicure!

Beverly Booth

Excellent service! Massage was amazing!

Raquella Hess

Gypsy booked my appointment and was so friendly and helpful. Jody was a fantastic therapist and really knew what I needed work on when I told him where I was hurting. Raquel was very kind while checking me out and overall the whole staff made a stressful week melt away for a day! Thank you to all keep up the great work!

Chris Tengan

Loved it!

Jessica Ortiz

Amazing massage, great staff, tranquil place, and I was able to walk right in and get a massage, didn't even have an appointment!

Rachel Indgjer

Great relaxing massage every month. Staff is great!

Relentless Renee

Yasasss. Couples massages

Frank Michie

Good

Karla Meekins

Great place Professional personnel. Timely appointments. All services recommended.

Bill Davis

Business practices extremely unethical.

Jen Henry

Do not fall for this business!! Worst customer service ever. The establishment was dirty and sheets were used. And don't go thinking you will have a relaxing time. Every person working there will make sure you do not have the enjoyment your looking for. They don't listen to what is wrong and don't even spend the amount of time you paid for giving you a massage. And apparently because they work there they literally snub everyone that walks in the door. Won't be going back to MASSAGE ENVY.

lynn okeefe

Front desk staff pushy and rude

Alton Swann

Best Massage service in Myrtle Beach!!

Steph Elgin

I made an appt for a couple's massage, but my husband was not going to be able to make it so I called and asked if dropping him was a problem. They said it wasn't and I was set. They called me back to change my time to noon from 1145 and told me my therapist would be chin chin, that was fine with me too. I got there 15 min early as requested and as soon as I said my name and she looked at the computer wirh eyebrows scrunched I knew something was up...the girl obviously thought I was mistaken instead of acknowledging their mistake and offered me a facial, because yeah, that's the same as a massage. I declined, walked out and will never be back.

K Van

I cannot lie I have never gone here and been disappointed. They truly know their stuff at massage envy!

Sergey Zh

Therapist work in a "safe mode".

Wendy Huband

What a great place! My mom, my daughter and I all had massages while on vacation. All 3 of us were more than happy with the service and excellent massage therapists! They did a wonderful job! It was my daughters first massage and she absolutely loved it!!! Thank you so much to Jason (Jesus

Betsy Billue

First of all....Jody did a great massage - he gets 5 stars. Went to ME because of a gift certificate. Phone and Front Desk staff were pushy with upselling additional services/membership. Clean but very busy spa.