I initially booked an appointment for an eyebrow wax. Then later added on a massage, and I'm truly glad I did! The scheduling was very simple and straight-forward online. There wasn't availability with the online scheduling to book myself to go from one service to the other, so I booked them an hour apart. Shortly after booking, a member of the Fountain Spa team reached out and asked if I wanted to couple the appointments together. That was the first thing I was impressed about.
Secondly, the facility is on the top floor through a circular courtyard by Local Pie, which I had been to several times on the island yet never knew anything existed in the courtyard. The spa is relaxing from the moment you walk in. Lights are dimmed; staff voices are pleasant; aromatherapy to a perfect amount.
I went in immediately to get my eyebrows waxed and was encountered by a very knowledgeable esthetician. She was efficient and did a great job. I was then offered a basket to put my belongings in and a robe to change into. The massage therapist came to get me from the room and I promptly went to the massage room. There was relaxing music playing and a cup of water ready for me on the counter. I snuggled into a very comfortable massage bed (the insanely soft sheets and actual comfort of the bed were unlike any other massage experience I have had).
My massage therapist, Astar, was very personable (not very common in my experience with past massages) and attentive. She actually listened to my feedback and requests instead of insisting she knew better. Astar is a great massage therapist who has extensive experience. I would hands down get another massage with Astar and will suggest one to anyone who asks!