Reviews of Seawater Spa at Gurney's Newport (Spa)

Katie Lanigan

It's been a bit since I've been there but everyone there were very professional and accommodating. Their are extremely talented massage therapist, estheticians and hair dressers. The person that wrote that negative review clearly did not read their policies. It is not someone else's fault that they made a mistake.

G Murfdigidy

Booked an 80 min massage online, unfortunately I booked it a day earlier by mistake. I show up Saturday and you think they let me go Saturday? NOPE, they told me that the $210 I paid on Friday is non-refundable BUT they'd be gracious enough to give me a 20% discount for that day. OH GEE THANKS, LET ME SPEND $400 on a massage because you guys aren't professional enough to offer a customer some relief for a mistake booked online. Anyway fine, the 2 stars is really for the massage, my wife said it was weird, they did all these stretches and pulled her leg and arms as they massaged. She said it wasn't all that relaxing. My advice is skip it and go to the new Spa that just opened up under the Marriot, its literally walking distance from the Hyatt and my guess is the management there is much more professional.