When I met the physician at Rejuvaderm named Desiree I was sadly disappointed in the skill level and professionalism she possessed. She was wonderful on the phone when I expressed to her what I was looking for and what I was concerned about. I wanted a chemical peel to clear up my skin from acne, suns spots, black heads and redness. Desiree assured me that was something I could get at Rejuvaderm. However in person it was a totally different story. I told her I wanted to actually peel and she said I wouldn't peel with any of the peels they offer. I wish she would have told me that on the phone after I was very specific in expressing to her what I was interested in and before I wasted my time and SPENT 25 dollars on a consultation SHE recommended I get before treatment. The purpose of a consultation is you get to ask question, gets some insights from the professional and feel it out before you go through with treatment. Well Desiree was defensive about my questions and concerns and she also seemed unsure and nervous for some reason. Since Desiree and I wasn't hitting it off on the right foot she passed me off to another physician instead of making an effort in helping me feel better about choosing Rejuvaderm!!!
The other physician Desiree chose is named Kristin Gaucher and she was booked solid and uninterested in defusing the situation about my terrible experience I was having! The owner Dr. Frankel got involved and made Kristin do a hydro facial for me, something Kirstin made very obvious that she resented. I was told I would be getting a top notch hydro facial. Instead I received a mediocre light facial. Ive had plenty of generic facials in the passed that were more thorough then this "hydro facial." It was honestly the most unsatisfying experience. Kristin made it quick and didn't bother to massage my face with any of the products she used. She just dab it on my face and then quickly wiped it off.
But oh boy, I didn't know there was more dissatisfaction to come. That hydro facial was $150 for 15 minutes! I was shocked, but I probably wouldn't of mind if I had a better experience. Kirstin filled the whole room with tension that made my nerves tense up. So that mediocre facial was pointless because whatever she put on my face won't work with tense nerves. So, needless to say I did not tip that horrible women. The girls at the front desk possess better grade A customer service and and kindness then these physicians at Rejuvaderm.
There is nothing special about this place. My recommendation is to look elsewhere if you do not want a wasted day at the spa as you won't get quality or value here.