Reviews of Pulse Salon & Day Spa (Spa)

Laisha Kneuven

Best Facial I've ever had! Julene Beeson is an outstanding Estetican, Pulse salon is gorgeous and my skin loved the products. Going back in two weeks!

Alexis Bennett

I had an absolutely horrible experience here after paying $230 for all over highlights. My hair was ruined and looked/felt like processed cardboard. The owner didn’t bother to return my calls or respond to my email and zero compensation was given. I had to cut 3 inches of my hair off because of the stylist mistake and pay a different salon $200 to correct the mistake :( The assistant manager encouraged the owner to contact me given my experience but I never heard from her (was told she went camping for a few days). I called again after manager returned from camping but manager wasn’t available. I was never given the option to see a different hair stylist and had no idea that was ever an option until after the third and final visit and was told this by the receptionist. I have never gone back to a hair stylist for corrections until coming here

Carrie Gedeon

Teresa was awesome! Did exactly what I asked and was so easy to chat with. Will definitely be back! And their shampoo smells soooo good, always a plus. :)

Abigail Miller

Best salon ever!!! Amazing service and you come out with new hair. I recommend Suzanne McLain because she makes you feel very comfortable and she does amazing magic on your hair. Have an amazing day

Shadman Samin

Loved the service and experience at Pulse! We all went their for our pre-wedding spa and face cleansing service. I would definitely recommend them.

Riguela Tari

Perfect haircut, like I wanted. The place and the stuff was super nice too. 100% recommended

Sabrina Castro

The vibe here is really awesome and friendly. Everything is super modern and the treatments are fabulous! I love their retail products too. Their scrubs and natural deodorant are AMAZING!! love this place :)

Alyssia Holmes

After giving this salon a second chance and MORE MONEY, I decided to leave the review I felt was deserved to begin with. First visit... I saw Courtney and I requested my roots get lightened in addition to adding a CHERRY BOMB RED overall color. I decided to treat myself for my 40th birthday photoshoot/vacation in Maui. My theme was mermaid Ariel hair with a mermaid crown... It was a NIGHTMARE!!!! After lightening my roots and adding red I was left with a HUGE DARK BAND about an inch from my roots. I has informed her previous to starting that Paul Mitchell school did a shadow root which could potentially affect the outcome of the lightening... All to no avail ultimately. Long story short, i was in the salon for around 6 HOURS! She desperately tried to cover it with MORE DYE 5 TIMES!!! Finally I couldn't take anymore and said "It's ok!" After all was said and done I paid $180 for the color, $30 for a RED conditioner PLUS felt it necessary to TIP 2 PEOPLE (Theresa is amazing btw) for copper hair and a dark ring! It was WORSE THAN WHWN I CAME IN!!! FAST FORWARD TO TODAY... After returning from Maui and being encouraged by the staff to "reach out if anything needed fixing" I went to a consultation with Suzanne and Theresa. We made an appointment for today! After I sat there for another 4 hours the owner decides to charge me "ONLY $80" for the correction which was established as being THEIR FAULT!! I'M BLOWN AWAY!!!! IF I was going to be charged I would have scheduled on a different day or not at all and should have been made aware PREVIOUS TO THE SERVICE!!!!! This put me in a position where I had to give the large tip I had for the stylist to the salon! SCAM is right... Even though the salon is beautiful, product is great, the service is not even 3 STARS... DON'T WASTE YOUR MONEY OR TIME! A SHAME!

Olivia Evans

Very nice service, quick to get to us. Good prices. Convenient parking.

Randon Serikawa

I have lived in Portland for a few years and have been to quite a few different salons and hairstylists but Pulse will always be my first choice. The customer service here is on point. The stylists here pay very close attention to detail from the shape of my head, the direction my hair grows, to what color to dye my hair in accordance to my skin-tone etc. Each visit I always learn something new about my hair and leave satisfied.

Julie Clark

Best haircuts of my life! I don't go anywhere else.

thecynner

I am SO lucky to have found Randy here. She cut and styled my hair exactly like I wanted and is a ton of fun besides. She listens like no stylist I have ever met! She is the rock-n-roll daughter I have always wanted. See you at NIN Randy!

Katie T

I am someone who does not go to multiple places to get my hair done. When I find someone, I keep going to them. My hair stylist recently moved out of state and I didn't know what I would do. I searched and searched, and in all of my searches Pulse Salon came up every time and had the best reviews. Even though they had good reviews, I still felt nervous going into the salon and trying someone new. I called the salon and the gal that I spoke to on the phone was more than helpful. She gave me suggestions on who I should see based on my hair type, what I wanted done with my hair, etc. After about a 15 minute phone call - after all of my unnecessary questions and concerns - I told her I would have to call back. When I called back, the woman I had spoken with had already gone home, I told the girl I was talking to that I had already spoken with someone and I couldn't remember who she had suggested for me. Fortunately, this salon has outstanding reception staff, and the woman I had spoken to knew I would be calling back and told the next gal everything she needed to know about booking my appointment. I booked my appointment with Courtney. She did a fabulous job! I look like a brand new woman. She listened, had suggestions for me based on my face shape and skin tone. I didn't even know face shape mattered for a haircut. On top of my already too long rant, the rest of the staff who had nothing to do with my service was fabulous. The stylist next to Courtney.. Jenny I think, made conversation with me while I was processing, the dark haired reception gal kept checking on my water. The salon has a full beverage station with coffee, tea, wine and water. I have NEVER had such an amazing and enjoyable salon experience. I will always come back hand down. The reception staff sold me, Courtney won me over for life.

Ashley Lynch-Huntington

They are FANTASTIC at what they do. Great colour and cut, but what really makes it a great experience is the way they treat their customers, from the moment you walk in the door they treat you like a friend. It's a posh place but they aren't pretentious. Top notch.

NW Girl

Me and my Boyfriend had purchased my sister a early Christmas gift to get her hair done at Pulse Salon in Portland OR. She went in to get it done and showed her hair stylist exactly what she wanted, then her hair stylist gave her recommendation on a new hair coloring called a biolage hair coloring. My sister had told them she wanted her roots to be more blond so the lady goes okay with a biolage the color will go up to your roots. Once it was done it looked more like a ombree hair color as we even have pictures. She wasn't happy because the hair stylist told her she would make the top of her hair more blond when she came home the only new blond was at the ends no were else spending over $200 dollars we called and asked them to kindly fix it the people at the salon said that they need to speak to the manager after not returning our call back for a while they finally did saying that she can come back in but would have to pay again for new coloring which was pretty much the same price we already paid another $200 plus. Later I called back asking to speak to the owner they said they would contact the owner and return my call after waiting over a week for the call I called my self to see what the hold up was the reception told me her manager/owner was sick and would call me back again waiting and not hearing anything I called once again and the reception rudely said the owner doesn't care about out problem and doesn't want to talk to us because she doesn't care. First of all can some one please say UNPROFESSIONAL??? Are you joking me you take our $200 plus and do what you want and that's it? Never have I heard of such FRAUD. The least this company could do is fix her hair for free and if not give us our money back and we will go get it done elsewhere. The reason I share this is so that you can be cautious about coming here. I also hope no one else gets treated this way. I also contacted the Better Business Bureau regards this situation.

Jessica Fontenot

Courtney fit me in a few weeks ago last-minute for an Olaplex treatment, and now has a new loyal client in me! She’s very knowledgeable, personable, attentive and a master at her craft. I always leave feeling absolutely gorgeous and like I have "that good hair" again. My mother and sister are both stylists back home in Alabama--I rarely let anyone else touch my hair. The front desk brings their A game and their product line is top shelf—I stop by every so often just to stock up (a first for me). I’m so happy to have finally found my new salon and stylist.

Grace Reyes

Love the atmosphere and people. Great service!! Have been going here for a long time and they know how to cut hair.

Emily Jovanovich

Randi is fabulous! So artistic and passionate about what she does. I had a balayage and cut w/bangs. I left the salon LOVING my look, this is rare for me. Thanks Randi!

Ramiro White

kind karry! i needed a headlight replaced - he told me to get the bulb myself at kragen (which would be cheaper than him ordering it) and then when i brought it to him he put it in right then free of charge. if that's any sign for how he works, i will definitely go back when i have some "real" work that needs to be done.

Marie Castro

Great place. Friendly fast.

Rebecca Thomas

My hair was fried. I was so scared of cutting it because I have thin curly hair that is also wavy. The person that cut it first gave so some stuff so I would not have to cut all of my hair off. My hair came out amazing. So thankful, coming back again.

Mara Bahri

The only salon I trust to cut my hair! I have been going here for two years and have told all my friends and family about it. They all go here now too!

Mila P

My hair turned out AWFUL! I paid $220 for c r a p. Will never go here again. I had to go to another salon just to get it RE DONE because Pulse wouldn't fix it. Everyone who saw my hair agreed it looked horrible. Words cannot describe how disrespectfully unprofessional Pulse salon handles consumer complaints regarding hair their employees messed up horribly. Do not go to this SCAM of a company who doesn't care about it's consumers, all they care about is the OVER PRICED services they charge for ugly results.

Amber Beck

This salon is my own personal happy place.It's always an excellent experience from beginning to end. Highly recommend any of their great services.

Finx Kakashii

My name is Lilly Davidson and it was my first time going in here for a haircut and some layering. At first I was unsure about the place because of its small entrance but right when I opened the door I got a great welcoming. The service was great. The way Courtney did my hair was just wonderful because she wasn't trying to stab my hair with a comb, spray my face, or blowdry my face. 5 stars, I give because I will be coming back again.

Scot Wilson

I've been going to pulse for 2 years. The staff is very friendly and professional. My stylist, Nikki has always given me superb cuts, colors and styles. Never disappointed. Prices are reasonable and they will work with your schedule. Highly recommend

kyla williams

I had the best experience here there staff is wondering and caring they have a very calm and peaceful environment and always make sure you are doing okay! One of the perks I found to this salon was the mini neck massage after the washing of my hair it helped to release the pain of cramping from being laid back. And my hair is above what I expected I knew they would do a outstanding job but I am so impressed and in love with my hair I wanted a chage and Suzanne gave me just that not to mention she squeezed me in last minute and booked me in on her day off to say the least I wont go anywhere but here!

Brie Welch

I really like the Professional Stylists that work at PULSE Salon, They listen to every concern and thought. I felt like these women cared about each and every one of us that was in the salon the few times I went there before being referred to GLOW, Which if you look you will see my reviews for GLOW as NOT good. So I will be returning to Pulse in about 6 months to a year after letting my hair grow out after my Horrifying experience at GLOW. Keep up the good work Pulse Salon.Hope you are still around Rebeka.. The ALMOST gave a 4 star instead of 5 because I felt my hair needed to be washed more thoroughly, I came home with a purple still on my roots from the toner. Just think you need more lighting in the shampoo bowl room. That's my only complaint if you can call it that. 5 STARS LADIES FOR 2012-2013

Kenna Howell

Awesome, awesome, awesome! Coming to Portland from Fort Worth for a wedding, the staff worked with me over the phone weeks in advance to make sure everything went smoothly. Nikki did my hair and make-up. My husband said I looked great! It was a wonderful experience, thank you, Pulse Salon!

Artsykat2003

Rebecca is awesome!

Susan Costa

Suzanne is the best!!! She treats me like a queen! Best haircut I have ever had over and over again. The Unite product is so awesome. It makes my hair feel like I am 20 again. Love Pulse!!!!!!!

Debbie Olivero

Got there at 630 pm open till 8. No one in the place and couldn't accommodate. Never try again.

Renee Bastien

Great service!

Alee Reneau

Went in a while back to get some very choppy layers fixed and was so happy! She did a great job! I also dyed my hair a bit darker too. My hair felt super thirsty and dry but after a deep condition it was sooo soft and smooth. All around a very friendly and great place!

Emma Liedy

Honestly hands down the best experience ever ! Sharayah did a phenomenal job on my hair and getting the color that I wanted . From Balayage to Ombré it was a change and how much I paid for totally worth it ! I think I found my new hair lady! THANKS LADIES !

Glenys Craig

Great stylists, caring and involved owner, and a cute location across from the main library. Expanded into spa services, too. Pulse Salon uses top line products and has them available for sale...but very low key sales...not pushy. I hate to recommend this salon because I don't want it to get too busy but I have to give credit where credit is due. Thanks Suzanne!

Flamingo Rock

This place is the best! They bring you a glass of wine and then you get to go have a fabulous experience in a comfortable space. It feels like you're at a friend's really nice house. They have amazing staff also!

Eleanor Vidal

Great service and great work . Not normally a salon guy but they made everything very comfortable and where nice.

Kelly Hammack

Over prices for common work

Eliza Rose

I've been coming here for months, great staff, personalized styling in a beautiful, comfortable location! Suzanne is the best!

Elizabeth Franklin

The do listen to my wants and needs when it comes to my hair. Super good customer service. I recommend them highly!

Kim Captain

I LOVE this place. I had the BEST experience. I work regular 8-5 hours. I had no idea where I wanted to go, but I found this place online. The ratings were good and they were willing to work with my schedule! I was so thankful. Not only did my hair turn out amazing, I had the best experience I have ever had at a salon. Nikki made me feel right at home and comfortable telling her exactly what I want. She really took her time and the entire experience was above and beyond. I won't be going anywhere else for my hair care needs. Thank you Nikki. Shout out to Arthur for being so kind and friendly as well. It's one of the worst feelings to walk into a salon and feel like they don't really want you there. This was the exact opposite feeling. So THANKYOU. I would definitely recommend to anyone. Already looking forward to my next experience here.

Ruby Do

Just leaving Pulse...feeling relaxed and pretty. Thanks Suzanne for making me feel good and for bringing my hair back to life! Keep up the good work:) best boutique salon in town

Andrew Smith

Great salon I just went here a couple days ago for the first time. It was a little on the expensive side, but you definitely get what you pay for! I will for sure come again! One of the best haircuts I've had.

Suz B

Suzanne, the owner, is a rarity in this business. She truly loves what she does. She spends time listening to what I want, gives advice and then actually does what’s agreed on. I come out feeling on top of the world and receive so many compliments about my hair. She ensures that the ambiance is elegant and the staff there makes you feel welcomed. She doesn’t push the products. The results speak for themselves.

Haoua Dogo

This review does not reflect the services provided by the company. I did a 3 hour "working interview" and they did not even call or email to let me know if I got the position like they said they would. At least respect my time and tell me I did not get the offer. Extremely unprofessional.

Christina DesMarais

Monica is truly a hair expert. She completely transformed my frock from lame to awesomely pretty!

Isaac Cummings

Walked in with no appointment, they were able to fit me in almost right away. Megan did an excellent job, fast and at a fair price. Highly recommend, will definitely be back for my next cut. Thanks.

Denise Bartelt

Talented staff, excellent service

Darya Babenko

I love this salon! I've been there twice and will keep going to see Andrea for my cut and highlights. First of all, she is really good at her job, very fast and the result is amazing. Andrea came up with this great combo or colors that look awesome with my skin tone. She also recommended some really good hair products that work awesome on my hair. Overall- great experience, I highly recommend this salon!

Doris Burns

Loved the service and experience at Pulse Salon & Day Spa! We all went their for our pr-wedding spa and face cleansing service. I would definitely recommend them.

Andrea List

I Saw the Owner of Pulse. Suzanne - This is the Best Salon in Town ! I no peps always say this about their salons. But Its really TRUE about 'Pulse' and Very Good Prices. I have Very Difficult Hair to cut the first time. Not to mention, consistently every 6 to 8 weeks. My Hair is Very Thick, Needs Allot of conditioner's, and then a GOOD STYLIST -pray- that knows good technique for you. Suzanne - Hit it out of the park ! woooo hoooo My previous hair dresser from Tribe Studio hair - made a heavy, $$$$$$$, uneven discrase of ! Even Suzanne kept saying Boy of Boy through out my cut. Funny Uh - have you ever been in this positon? Suzanne was Exactly What I Needed ! so refreshing. And for all you Ladies out there Suzanne is a vry. skilled hair dresser. I m so happy that my searching high and low for a good hair dresser days are over - im staying put here with Suzanne.

Anna Shaw

A great salon with a very talented and friendly staff.

Adele Clark

Nicky was able to take me on short notice I had my haircut at a "top" salon in Vancouver BC. Hate hate hated my haircut. She was awesome. Fixed me up and I danced down the street with the cutest hair ever. May have to come back to Portland for my hair care.

Christine McGrew

Susan is amazing at cutting curly hair! This salon is professional and chic the moment you walk in. Let me start out saying I have very curly hair and I was wanting a hair cut but scared to let someone who didn't understand curls touch my hair. Anyone with curly hair has had that story of the one time they went into a salon and came out looking like a poodle. So needless to say I was nerves. I went into Pulse as a walk in, expecting to just talk to a stylist about how I wanted my hair cut. Susan greeted me and made me feel very comfortable, she took me to her chair and said all the right things about curly hair. I knew she knew what she was talking about and she fit me in her schedule right then and there. I walked away with the best hair cut I have ever had and now I know who I can trust :) Great salon, great people, great atmosphere, and awesome products.

Brooke Trueblood

I love this salon! Rebecca is hair magic! She turns my fine hair into an amazing short/pixie cut. Everyone is friendly, it's proximity to the max station is convenient, and the newly renovated space is beautiful.

Arthur Braud

One of the best salons I have ever been to. The staff is professional, kind, and attentive. Not to mention, the salon is beautiful & elegant. You will feel like royalty. When I usually visit other salons, even barbershops, my stylist fails to give proper attention to a thorough consultation. I feel like just another customer they’re trying to get through the door. At Pulse Salon, the stylists have always made sure to consult with me on the appropriate length & style. I feel like a good friend, rather than just a number. I have received my best results at this salon and I have been to MANY different salons. If I lived in Portland I would continue to come here regularly. I definitely highly recommend to anyone who is looking for quality results and a second home!