Reviews of McMenamins Ruby's Spa at Grand Lodge (Spa)

Joe Spickelmire

Amazing treatment. We have been here multiple times and love it each time.

crsie n

Amazing Skincare line, the facials will leave you glowing and refreshed!

Evelyn Voss

Everyone was frindly

JayLene Johnson

DON’T WASTE YOUR TIME HERE Unfortunately, I can’t review on any of the actual hands on services, but what I can review is the horrible customer service I experienced. The reason for that is because my appointment never got booked in the first place because they failed to enter it into the system. My family and I showed up for our 11:30am 1 hr appointment, but they couldn’t find our reservation. The employee told us sometimes people accidentally book at Edgefield Ruby Spa and called to confirmed we did not book with them. At this point we are going back and fourth trying to convince them we did have an appointment. Then the manager comes out and doesn’t help the situation at all. She kept repeating well if we have no record there is nothing we can do. She finally offered for us to come back in 4 hours or 15% off our next visit. We showed them text messages and phone call log of us calling the store, but the manager continued to be more rude as the conversation continued. She even commented about how people often do come with no appointment just so they can try to get free services. It felt SO great knowing this manager who I’ve never met before has a first impression that my family are liars and trying to scam their business. Rather than acknowledging they screwed up and help to make up for completely wasting our time because of their error. The manager also refused to give me her last name and when I asked the front desk upstairs they said that is not a policy and they provided me with her last name. So Janet LaDuca, the manager at Grand Lodge Ruby Spa, I hope you learn something from today and realize you really need to work on your poor customer service skills.

David Pounds

Get pampered

Jessica Forbes

Love it! Warm, cozy, friendly and inviting.

Steve Carpenter

I gave my partner a birthday present of a deep tissue massage at Ruby Spa in April 2018 and she was extremely pleased with the LMT and the Spa.

Pricilla Lentz

I love this place. I had originally came here to get my toes done, and my technician had suggested that I tried out a massage package they offered. Little did she know that I would request to have my foot massage done in the middle of my pedicure! She asked if it could be done, and it turned out to be perfect for me. Now, I have gone back every week to see Jeremy, the massage expert. He is absolutely wonderful. He has taken a ten year old injury and made the pain go from a 10 almost daily, to at most a 2 maybe twice a week. He is very good at explaining what he is doing any why the muscles are "behaving" the way they do. He also gives really great advice on stretching and how to avoid causing further pain. I would absolutely reccomend the spa and Jeremy to friends and family, and actually I have.

Janet Slentz Conklin

Excellent deep tissue massage. Skilled therapist... responsive staff.

Ingrid Gander

This place is awesome. It smells good right when you walk through the door!

Nicholas Billings

Alyssa is the best nail tech I have ever seen. She is sweet and very detailed and knowledgeable about the products and services offered. This spa has a great atmosphere and having employees that add to that, makes it a great location to get spa services.

Kimberly Adams

It was so relaxing and fun! I felt rejuvenated after my treatments and I felt very pretty on my wedding day! I recommend the bridal package!

Chrissy Best

Hillary did an awesome job on my hair and brows! Thanks girl!

Alison Burrell

So awesome

CosmicLight5

Great staff.

Cheryl Riley

Absolutely amazing. Jeremy gave me my massage and it was the best massage I have ever had. He is truly gifted. Everyone is so friendly. They go above and beyond to make everyone comfortable.

Kristal Luttrell

Lovely experience, but quite pricey, and the free chocolate is a nice touch but it wasn't great chocolate. I would still recommend it though.

Rachel VanEeten

Mineral soak for days

Skip Lahti

Wonderful total spa experience! Very friendly staff, high trained personnel, and nicely decorated facilities. The spa is located inside the McMenamins Grand Lodge, so you can stay for dinner or just have a relaxing tea after your treatment or you can even stay overnight! There is always something going at the lodge so you can easily make a full day of it. I had the Hammerhead Deep Tissue massage and it was wonderful. My massage therapist knew exactly how deep to go without it getting painful and cleared up some old knots I had. I will definitely be back!