I've been a Massage Envy member at various locations for a few years now, but this location has, hands down, had the most helpful, knowledgable, courteous front desk staff of any I've visited. The therapists I've seen here have also been pretty awesome - the staff does a great job of trying to match your needs to the right LMT.
Re: the company generally - Everyone has different needs/preferences for their massages - so when I find someone that really works for me, I try to stick with them as long as I can. Thay can be tough in a larger practice, like an ME location, because some therapists do move on pretty quickly. But for me, that inconvenience has always been offset by the larger staff offering more flexibility with appointments via access to multiple therapists with complementary styles when I need a session but my primary LMT is booked when I'm available/on vacation/etc. As for price... I think it's relatively average. The advertised price is pretty low if you get the membership, the suggested tip is kind of on the high side. So it averages out. But keep in mind, the staff are not only making a low-ish hourly rate, but it's a lot less than you are paying because ME uses a lot of that for overhead - desk staff, rent, equipment, advertising. So dont cheap out - if you enjoyed the massage, pay the suggested 20-30% tip (even though that.is a pretty high % for a gratuity, IMHO - the hourly rate was low, so good service *should* be tipped more). Heck, even if you hated your massage, LMTs aren't mind readers and it's hard, physical work - so pay at least a 15% tip, and just don't book that therapist again.