Reviews of Massage Envy - Eugene (Spa)

THIS IS FILLER

wish I had read the reviews before going- this is a truly evil business. I went to their website where they said they had affordable massages, booked one and when I showed up they tried to force me into a contract. I promptly canceled the appointment. The staff rudely informed me that I would be billed for said "canceled" contract. Since I hadn't left them my last name I left and turned tail. This is a shady business and I barely escaped with my body -and pocketbook- intact. DON'T GO HERE.

joseph struthers

The staff is awful. Stay away!!!!!!!!

Theresa Bolch

The empolyees are wonderful. Everyone from the front desk to the massage therapist.

Leigh-Anne Bridler

Not the best massage. My person was rushed. Not inviting.

D Mason

I have been a member for about 18 months, and enjoy my monthly massages. Therapists come and go, but I don't generally have a "favorite" I'm stuck on. My massages are generally very good quality, in a relaxing atmosphere - if not the "high-end" spa experience people always want. The few times my appointments have been cancelled, the administrative staff has been good about reaching out to reschedule well before the day of to limit inconvenience. Overall, a good value for the cost of membership and tip.

Amanda Lane

After my wonderful first trip to Massage Envy, I decided to become a member of their monthly massage club. I've been sucked into contracts before, and I wanted to make sure that I was signing on to a contract that I could get out of for free. I specifically asked the woman setting up the membership if it would be an issue should I choose to discontinue my membership, and she assured me that it was absolutely free to cancel so long as I gave notice 30 days in advance. After paying for massages I wasn't using for a few months, I decided to call up and cancel. I was informed that an early termination would cost me $200, and that it had never been a policy to cancel memberships early for free with a 30 day notice. Although I was very upset, the woman I spoke with informed me that there was no way I could get around the fee. After seeing if there was some way to contact the business at a higher level, I discovered that all inquiries must be directed to the specific store. DO NOT sign on for a membership unless you're sure you're going to want it for the entire term!!!

Virginia Dimitre

Yeah--Charles is The Man! He's very devoted to his trade. I also love Rebecca-- Very professional, relaxing place...great parking.

Bonnie Marchant

I can't say enough great things about my massages. My therapist is terrific and has personalized my massages to take care of my trouble spots. I love her approach. The rooms are sometimes a bit cool, but I am overall very pleased.

Zach Smith

Hit or miss with therapists and not always a fan of the front desk. Lots of turnover. I’ve found better places in town for a massage. But a lot of times you can’t beat ME’s prices.

Eric Nielson

Awful experience, unprofessional and untalented. DO NOT GO.

Crystal Senter

Best Massage Envy around!

Millie Rose

Relaxing environment & good service.

Stephanie Timmons

Great place for a massage

Brittany Dunham

I loved my massage therapist, so after the second time going I decided to become a member( 2 months ago) And I don't recommend doing that! When signing up i didn't really get a chance to read the paper work. Because the lady couldn't figure out how to ring up my gift card. That was already pre-paid. While feeling more rushed due to the line and phone ringing. Flash forward to present time I'm getting charged monthly for something I tried to cancel by calling the store. And corporate multiple times! Bottom line the store manager doesn't return calls, and neither does the owner of the store. But good news if I want to get the payments to stop I just have to switch banks, according to the corporation representative! I would if it wasn't such an amazing bank, and I haven't had them for so long! So now I'm stuck, or I pay like 800+ to cancel.

Mary McKee

Murna (or maybe Myrna?) is the reason that I have stayed with massage envy since moving to Eugene. I tried 5 massage therapists and was not impressed until I had Murna. She was the last person I was going to try before canceling and thankfully I found her! My boyfriend goes to her also now, and she is the reason we still have a membership. She is intuitive with massage which I believe sets her apart as a gifted massage therapist. She does deep pressure excellently. I would not have a membership if I had signed up with the Eugene location due to their lack of sufficient staffing. They are almost always booked 2 weeks out which contradicts the flexibility of having a membership with a massage envy. I hope that the owners will invest more into their employees and hire more so that I can recommend this to friends. As of yet I would not recommend this location for a membership but if you already have one, see Murna for sure.

Janelle Simon

Laura at massage envy saved my day! A recurring pain was flaring up quickly for me one morning and luckily I was able to get in within about an hour. It was my first ever massage so she explained the process to me and did an excellent job making sure I was comfortable. I’ll definitely go back to her.

Andi Morton

The owner is cold and heartless. They refuse to give a refund or transfer the massages my mother paid for and now is dead and can't use them. One manager was able to transfer the, to me AFTER I paid my Mom's bill even though I had a death certificate. The owner said NO TRANSFERS. My Mom paid for a service nobody received! CANCEL OUT NOW Or you'll lose money!! I SIGNED A CONTRACT AND THE OWNER RIPPED IT UP. COLD! HEARTLESS!! EVIL!!

Lonnie Woodruff

Professional, clean, efficient!

ashley menke

This place is a bunch of scam artists. Trick you into signing a contract with conditions they don't give you time to read and explain them to you differently than they are actually on the contract. Then will put you into collections for a service you never used without even notifying you. Stay away! or at least do not sign anything and pay cash so they will not have your credit info on file.

Nicole Cooper

My mother purchased a membership to Massage Envy while visiting her brother in Eugene, OR although she lived in California. SADLY, my mother passed away in December and it took me 6-7 phone calls to get Massage Envy to cancel my mother's membership. Four to this actual location in Eugene and two to the corporate office. They actually requested that I pay $22. for an OFFICIAL death certificate for my mom, then write a written request asking them to cancel her membership and why, then send it from CA to OR via registered mail just to cancel her membership. After I told them that my mother passed away and they said a manager would call ME... on my mothers phone I get a message from the manager speaking to my mom as if she was still here. When my mom passed away she had NINETEEN CREDITS to which this office would not refund any of the money or let anyone else use them. So, if any of you know how much a month your membership is and times that by 19! The first two girls I talked to trying to explain why I needed my mothers account canceled never even said they were sorry for my loss, nothing. No one was sorry for my loss, no one called back to make sure this sensitive matter was taken care of, no one offered to refund any of her money or let her 19 credits be used, left messages for my mother by name knowing full well she was no longer here, made me have to call 5-6 times and retell the story even though I was mourning my mom and did not want to tell this story over and over, wanted me to pay $22 for an ACTUAL DEATH CERTIFICATE. #LocalGuides

denise baker

Sadly the management of this location is unprofessional and inexperienced. They stole money from my account and said that due to the fact that it was a franchise, there was nothing I could do about it. Don't waste your time here. Go anywhere else. You'll be much happier!

William Reeves

Drove from Coos bay to a canceled appointment. .Found great Asian massage in Eugene. ..

John Nation

I originally signed up with Massage Envy due to back injury. I was pleased with the service for over a year. Then I had surgery and no longer had the same need for massage. So I was building up credits by not using my monthly massage and decided to cancel membership for now. First I had to physically go to the store to sign my cancellation papers. You can't cancel your membership via Email, fax, website, nothing, only in person. So I let it drag a bit and had a few massages built up and paid for by the time I cancelled. Then I'm informed I have only 60 days to use those massages or I forfeit them. I'd been planning to let my son use a couple of my massages once he turned 18 anyway, so this was a good time to do so. Now I'm told I can no longer transfer a massage to a family member because I am in "cancel status". Despite the fact they charge an additional $10 to transfer a massage to a family member, they won't let me do it now. The massages have been paid for, charged to my credit card over the past months. They've been paid for 8 massages I haven't yet received. But I (only me, nobody else) must use them within 60 days. I know they had a class action lawsuit they settled a couple years ago over their contracts and surely fixed those issues. But they still have ridiculous restrictive policies. My back condition is better now but it's degenerative also, meaning I would likely have been a return customer in the future. Now... I won't be!

Tasha Roberts

The massages I have received here are heavenly! I fall asleep every time! The staff are all very, very sweet as well! I have the membership and I love it :) ***Note to the owner, my review was originally posted as 3 stars and that was a complete accident! I am so sorry that I did not realize that sooner!***

jeff bachman

I received a gift card for Christmas for 60 min massage and a enhancement. I explained on the phone when I made the appointment showed the paperwork at the counter and asked and showed it to the therapist and after she informed me I was done still no enhancement. I explained it to the people at the counter they apologized but offered no enhancement like its too late now I wont be back.

Jesse Rider

Great great great. Left feeling brand new

Aleia Kim

This place is a SCAM with poor service and essentially no available appointment times. Their masseuses are mediocre, and the membership contracg is absurd and overpriced. I wish I had never gifted the membership, we can never book an appointment and once we have booked, they have perpetually cancelled and rescheduled. $60/mo is way too much money for NOTHING!

Beth Olson

Very relaxing

Kristi Rose

Oh so nice...

Doreen V

Brenden did a terrific job. I would see him again.

David Erickson

I had my best massage ever here. Myrna is wonderful and I feel like I can walk straighter than I have in years. You do not need a contract to get a massage here, but it is a bit cheaper if you commit to 12 massages. That is not that hard to understand - the people who are complaining just did not listen well or did not ask questions. I have had massages from three MTs her and all were at least good. I am excited to return 9 more times for massages - I know that taking care of myself will be well worth the money long term.

Brianna Ekelund

I visited a massage envy two and a half hours away from my hometown once and decided to sign up for a membership. Since it is a chain I figured there would be no problem, but I was wrong. Nobody ever informed me that to do anything (such as transfer massages, do any transactions or cancel my membership) I would have to go through the spa that I signed up at, not the spa I was attending, which was very inconvenient. Down the road, I had called in to pay one month with a different card than the one that they had on file. That card was never charged, they instead charged my mother's card who had come in for a massage with me once. When she called to inquire about the charges they said they never charged her card. That was a very big issue and took a long time to settle. I have also had various charges pop up on my credit card from them that I had never made. Once I traveled 45 minutes for an appointment only to be called 20 minutes before my appointment and informed that I had been double booked and they had to cancel my appointment. Trying to cancel my membership was a huge hassle. I was told I had to do it through my "home spa" two and a half hours away, but that I could mail in the cancellation form since I lived so far away. Never once was I informed that I needed to get the letter certified through the post office. So they claimed that they never received it and I had to do it again. Although the quality of the massages were always great and the massage therapists were very friendly, I feel as though the membership was a scam and the receptionists were usually extremely rude when I would try to settle the issues that came up. I would not recommend getting a membership through them to anybody.

Pamela

I can honestly say I had my worst massage done there. Maybe the masseuse was having a bad day, I don't know? I won't try again.

Shasta Brown

TOTAL RIP OFF!!! Don't trust anything they say. They'll promise you everything. This place is absolutely ridiculous. Their front desk clerks are incompetent air heads as well as their assistant manager. The manager never returns our calls. We live an hour away from this crap hole excuse of a business and they refuse to accommodate us for our couple massages, our sole purpose for signing their stupid one year rip off membership. We do love Myrna and Tanya, massage therapists, we wish the best for these two wonderful ladies. We'll be quite happy when our membership is up in 2 long months. If we could give this review negative stars, we would. ==R I P O F F!!!==

Arista Lovewell

Honestly if I could give a negative I probably would. I have been to a few Massage Envy locations and this one was the worst I have ever been to. The room was not inviting the cover on the table was made out of a wool or something and left a weird pattern on my face that lasted for hours the masseuse did not seam to be very knowledgeable and actually made me feel worse than how a felt before.

Jessica Simpson

Some good people here

Susan Greene

The staff and therapists at Massage Envy are exceptional! They have created a serene atmosphere that immediately relaxes you when you arrive. I've recently started to add the 'lavender foot scrub' to my massage; the results are amazing! I highly recommend this location as an oasis during a busy work week. Thank you Massage Envy!

Britney Heintz

I have been coming here for over a year now. Just closed my membership today because their customer service has gotten crappier and crappier. Waiting 15 to 20 on the phone each time I try to make an apt. Last time I came here I stood in the lobby for 15 mins before anyone ever came to the counter. The facility is clean and well kept. I just don’t see me spending 60$ a month to not get prompt polite customer service

Julie Kimball

Couldn't live it I didn't have this

Crystal Lillegard

This place should be investigated for shady practices by the BBB. I was given a contract and told it was a "liability form" therefore getting sucked in prior to a massage. Their contracts are ridiculous. I submitted a doctors note that somebody overlooked and instead of my contract being cancelled it was just frozen for a little while. Their staff is rude, and the masseuses need a few more classes. Don't waste your time or money. Go some place that may be more expensive but you'll be getting a better experience.

Lindsey Roderick

My husband got me the membership for my birthday and it has been wonderful. I have seen several different masseuses and while they have all been good, Margaret is my favorite. The staff has always been really nice and accommodating. The hours they are open allows for a lot of flexibility too. I highly recommend getting a massage here. Its very affordable and nice. I hope my husband renews my membership again for my birthday :)

April Rich

Terrible customer service and will steal your money!! I had been a member for around 8 months, when I needed to reschedule an appointment for later that week. I phoned around 2:45 pm and was told by manager Heather “I cannot help you right now” when simply needing only to reschedule. I told her I could hold and she proceeded to tell me how busy she was and how she couldn’t help me. It took me two other separate times of calling to finally get my appointment rescheduled! After much frustration I asked to tak to a manger, I was told Sammy (the store manager) was not in, but they would have her return my call..... 3 messages later, I never received any phone call and decided to cancel my upcoming massage. I would get messages every 4 weeks, 90 minutes at a time. With a tip, I was easily spending $100/mo+. For something so easy as to reschedule and existing appointment, I don’t see how this could be such a hard task! To then get the courage to say something is hard, and then not calling a paid customer, when they already feel that they received terrible customer service, why would you not call someone back?? I then decided to cancel my membership all together. My Visa of course had already been charged for the month, and I was told they do not reimburse for unused massages. I was informed of I wanted to use that paid massage, I would have 60 days to schedule. I got everything in writing, received copies and left. Two weeks have gone by, I called tonight to schedule my last, unused massage and was told that my account was still fully active and could not be cancelled at this time. I was also then informed that there was nothing “we can do to schedule you right now.” There was a note in my account stating my account was still active as I “have not been a member for a year.” So I can’t schedule a massage, and I can’t cancel my membership that I have WRITTEN PHOTO COPIES of the cancellation! Go ahead and keep my $ Massage Envy. I have already filed a formal complaint with the Better Business Bureau, my VISA company as well as Massage Envy's corporate office.

Jenny Will

They have certainly declined over the past 2 years. I am canceling my membership due to lack of available appointments and a decrease in quality massage therapist. The good ones are always booked. After many last minute cancelations from them it's time to move on as it's no longer a deal.

Marty Neff

Very nice helped me get back into shape

Brianna Taylor

Just went there this evening. I believe I saw Olivia? She was absolutely AMAZING. It was my first massage ever, and they totally rocked it. The receptionist (Bri) was very helpful, as well as the other women who was telling me about their membership. They all were very professional and kind. They made a point that you are not able to get out of the contract, so at that point it's not up to them. I can't wait to go back!

Zara Robnett

what the heck? They don't list prices on their web page. Not even membership price. lame. I won't even consider a place if I can't see the prices.

michelle strauss

I like it there but jus kinda commercialized

David F

I really love going to Massage Envy. I have been seeing Charles. He is awesome. Everyone there always makes us feel comfortable. I would highly recommend this place to anyone. Christina French

Lauren Holder

Do not go here it is a rip off!. My father flew in from Florida and had back issues so figure I would book him an appointment for a 90minutes DEEP TISSUE ( just so I’m clear Samatha) massage from Tristan the therapist which was $75. My father received a horrible experience shared it with the front desk agent and they did nothing to accommodate my father needs & wants. Samantha who is the General Manager & charge of this region expressed to me the owner can’t do anything or she could do since my father didn’t get up from the table ( awkward experience ?). After my dads massage I had to help relieve his pain and booked him another massage somewhere else’s! This is horrible guest standards and if you ever have a bad experience make sure to get up during the middle of your message and leave because that is their policy. Go to About Touch it’s right down the road and you will have a positive experience which is where I brought my dad after massage envy didn’t take care of him. Sorry message envy you should probably take care of your guest first. I shouldn’t have to chase $75 then your only solution is for me to come back in and pay ANOTHER $75. That is why you folks have the reputation of being the McDonalds version in the massage world. I paid $175 towards massages and a lesson learned to never trust massage envy ever again!

Phil Jessing

The ladies at the front counter have always been super nice(and beautiful at that) I have only tried 4 massage people and only two of them were worth going back.

Jason Johnson

Update: I was able to get in contact with the owner. Once he was made aware of the situation, he dropped the collection and we were able to resume the Plan. They let the manager go, and their existing staff is easy to work with. I've been back a few times since with good results. Be careful of the Wellness Plan. Unbelievably terrible experience with this company and their staff. After my first massage I was talked into joining their "Personal Wellness Plan" which was described to me as a "club" where you pay a monthly fee for pre-paid massages. I have chronic back pain and this seemed like a descent idea. I used my HSA account, as the girl behind the counter said this would be covered "we do this all the time". My HSA account became locked because of the recurring charges. I was contacted about this and attempted to resolve the matter. They ended up, without notice, sending me to A COLLECTION COMPANY!!!!!!! Now mind you I have several PRE-PAID massages from this club.... ALL of the massages have been nullified and I will be receiving a notice from a collection agency. I explained several times to their staff the situation, kept in contact with them continuously and provided every form of contact info I have (including my work email) to work this out. Completely unprofessional and incompetent staff. As for the massages, the first one was descent... thereafter the only massage therapists available were men, and terrible. STAY AWAY FROM THIS RACKET!!!!

David French

Have had Jason as a massage therapist 3 times now... He is awesome! He seeks out the sore spots and magically takes them away...Everyone there is very good to us every time... I highly recommend them

Dave Clements

Summary - Trying too hard to look high end without actual professionals to back it up. Novice massage therapists and difficulty scheduling on consistent basis. I moved here from Augusta, GA where I had a membership for two months and loved it. A place I could get same day appointments and schedule online. I arrived in Eugene and had a hard time just making an appt. There online schedule is not linked to their actual availability which I used all the time back in GA. I spent a week checking and rechecking until I finally just called. Silly me. When I called it was a 2 or 3 weeks wait if I wanted a female therapist. I looked past it and waited until my first appt. She was super sweet and nice, but the massage was NOT good. What she thought was deep pressure was very mild and I walked out an hour later feeling not much different than when I came in. I gave it another shot, but with a male this time. I figured maybe stronger hands and a definitely shorter wait time. I booked a 90 min session with a 30 minute stretch session. It just wasn't good. It was obvious he wasn't an expert and felt like he was taking me through something he read about online. During the massage, he wasn't knowledge when I asked questions and didn't address any of the issues I was there for. I needed work for my lower back which ties into my glutes. I needed him work at releasing my hips and glutes, but he seemed too scared to even touch that area and I'm not sure he actually listened when I answered his initial screening questions. Mainly just went through the motions. Since I can't cancel my membership without paying for the entire year that is what I did. Paid the remaining year in full (remaining 5 months) and haven't been back since. I found a great sports massage therapist I've been seeing on a regular basis somewhere else. Wasted money = lesson learned.

Nick Roseboro

If I could I'd give them no stars at all, awful service. Their manager is rude and disrespectful to customers. They trick you into thinking you can cancel your massage membership at any time. But the truth is you can't until a full year, unless you pay out the rest of the full year. Worst place ever and will no longer be doing business with them.

Kathe Forrest

Ummmm I was given a BD gift and after checking reviews decided on Rebecca, who is a good masseuse if her mind is on it and she is not limited by time.. Having said that, I arrived plenty early and yet was taken back after my appt. time. I was ready in a flash but waited 5 min. before she returned and began the massage. It was over 50 miin from that point in time.. So..no I will not go back - they cheat you out of your time and the therapists I think get into a routine (do this back, now left arm,..) that the experience is somewhat dry. Maybe if you go enough it will be better. I figure they charge less for a massage and get it with giving you less time..

Mary Dawn Elkington

I was gifted a 60 minute deep-tissue massage from my friend who is a member with Massage Envy. The staff was able to accommodate a same-day booking (thank you for your flexibility) and I was assigned to a novice therapist. During our pre-session conversation about my physical issues and what I hoped to have addressed during my session, I was very specific about where on my body/back I would like to have worked on. During the 60 minute session my desired areas (kneck and shoulders) were addressed for perhaps five minutes. My therapist instead used techniques of jabbing their knuckles into my kidneys, stomach organs and glutes and scratched my body with their nails. I commented (every single jab) that the pressure was way past too intense, and truly painful and inquired why the therapist was making those choices. I was told - and I quote, "Stop being a baby." I clenched my body the entire 'massage' and repeatedly winced, commented that I would like lighter pressure and asked for those parts of the service to be done, etc. I was met with stories of the therapist purposely hurting clients that they didn't care for, and bragged of stories of bruising people because the therapist "Knew what the client needed better than they did." After the service was completed, I was so flabbergasted at the entire experience that I left without notifying the Front Desk of my experience. Today: I am bruised everywhere. The lightest touch of my body hurts, and the areas where I had asked for service hurt more today than before the massage. I hope that management are able to course-correct this young therapist. I do not believe it is fair to comment on the establishment as a whole, as I received excellent customer service from the other employees. I hope - if at all possible - that there is a way to have my friend's credits returned to her for her use. Thank you.

Seph Divine

Definitely a solid place.