Reviews of Massage Envy - Quail Springs (Spa)

Abandoned Houses Western Oklahoma

I heard about Massage Envy because I work at Oklahoma Heart Hospital. The discount listed was not what they charged me. They over charged me. I called them on Monday and spoke to them about it and whoever I spoke with said " the prices have increased" and they would have the manager call me back. I never received a returned call back. The massage was average. She was young, so for her experience, pretty good. I will not return to this location based on my customer service experience.

Wanda Duncum

Great massages. I got spoiled when I lived in San Antonio, because there were 3 within 20 minutes of us, so I could always get in within a day. Here, you definitely need to plan ahead or prebook. I wasn't impressed with the facial I got once, compared to other spas I've been to, so I always use my credit for massages now. I also wish there were more therapists trained in reflexology.

Kiara Banister

Never again they ruined a birthday surprise by cancelling last minute then changed the reschedule massage 3xs now I have no clue what time to the massage is and got no confirmation call. Never again I'm going to cancel this membership asap. No point of having it when you can never get in.

K Lovely

I came into establishment ready to leave feeling great and relaxed. I got off the table in horrible pain and they didn’t seem to care just kept asking me for my form of payment. Ran my card and took my money. When I called and spoke with the manager she offered me a free 30 min session on my next visit. I will never come back to this establishment. I want my money back. Ladies and Gents don’t spend your money here!!!!

KELLY Ullery-Shakula

Very nice

Goose Mc

only location that can't look up your records

Tracy Williams

My daughter bought me the massage for Christmas and loved it.

Adeline Vaill

Love this place. Bree, samantha and Eden are the best

Cynthia GIVENS

Bree, samantha and Eden are the best

Robert Wright

Seems strange to get a massage in front of hundreds of people

Joe kson

Best place for massage

Meagan Kosbab

I love coming here. I have here for alomst a year and go monthly. Now I do a prenatal massage and Ava is awesome!!! Never really had a problem at all. But everyone is diffrent and experiences things diffrently

Lia Patris

Massage was great, but they'll try to talk you into a subscription. Don't do it!

Lexo ButterflyGoddess

I used to work at Massage Envy. I loved what I did and I love the clients that I met. But I absolutely hate the owner Steve long. Now I know hate is a strong word but I've never met a person so greedy in my life. He did not care about the well being of the clients that came there he just cares about the money. If you're going to be in the medical business you should at least have some love for people. All he would do is coaches on how to sell a membership. Never once did he try to inform us on all the diseases that there are out there that really require medical massage. He made it hard for me to work there because all he was concerned about was the money. I actually wanted to see these people walk out of here no longer in pain. I am so thankful that I don't have the disease such as palbra myalgia . Constantly being in pain because your muscles are so tight around your bones you can't even move your neck correctly. I really highly suggest you go to elements. Not only are they good to their clients. They truly care about the well being of that person. this massage envy is just a greedy money hungry location. I hope that if you had the chance to come across a different location in a different state please feel free to try. But far as for this location I highly suggest you run

Deborah Morris

It was great. Emma was very knowledgable about Sciatica pain. I will return.

Kaitlyn P

They shorted me 10 minutes off a 50 minute massage! ?? The massages always seem to end too quickly, just the way it goes when you're so relaxed, so i just a got up and didn't realize it really WAS significantly early until after I was dressed and headed out of their room and took a look at the clock. And then I told the lady at the front desk, she was so apathetic - and it was even more noticeable because we were having this conversation at a time that should have been during my massage still! She didn't even apologize, she offered no suggestions on how to remedy the situation or compensate for not receiving what i paid for. horrible customer service.

michelle pelman

I hate to be that person to complain but I felt like it was necessary... First, I had to use the bathroom while waiting and I noticed that some of the massage therapist were standing the hallway complaining about something at work which is unprofessional in front of customers. Second, the timer stopped working in the beginning of the massage. So my masseuse kept asking me, “what time do you think we got started and how long do you want to go?” I understand that you are curious, but I’m here to relax and not talk. Third, the sound system is cheap so you can hear the bass rattling with the “relaxing music”. Fourth, my masseuse was very knowledgeable and sweet but... I don’t think I had a knot completely worked on because I had a huge lump on my neck days after the massage. It was very painful and miserable. I did not want to come back in and get it worked on because of how much pain that I was in. I am thankful that I used my gift card or I would be asking for a full refund back. Just do your homework if you are thinking about coming here.

Tracy Zserdin

Ask for Romaine. You can thank me later.

Connor Brau

Loved it as always

Samantha Hardy

I have been a customer of massage envy for a long time. Moved out to OK about 1 year and half ago. Angie does amazing facials so it saddens me that I will be starting to look else where and probably saving my credits for when I move back out of OK. The management just doesn’t have it together out here.

Katherine L

Just came here for the first time. This place is nice and they have an awesome intro special! Austin is amazing! One of the best massages I've ever had.

Terri O'Connor

I started a membership in Broken Arrow last September. I moved to OKC in November and have used this location since. I really like one therapist there, but overall it has been a series of bad experiences and I will be cancelling my membership. I tried to transfer my account to the OKC office and the DM wouldn’t allow it because it affects membership numbers. So anytime I have an account issue I have to deal with BA two hours away. One of the therapists no call no showed for work on me. I’ve had my 90 minute massage scheduled and then changed to 60 minutes 3 times (one time they didn’t tell me until I got there). I’ve been asked four timed to remove my appointment up or down. One massage was only 40 minutes of table time because they took me way late, but still rushed me out. They constantly say ‘sorry, we got overbooked’. The worst experience I had was when a therapist was overbooked and rushing she pulled my sheet down to my waist.

Trey Williams

Never available and always to busy to speak

Scott Crisman Sworts

Very good therapists, and the nice thing about a membership is you can use it wherever your travels take you

Katherine Hickman

Great place to pamper yourself

Andy DeYager

Had a gift card for a 1 hour massage and my appt. was at 9:45 am. I arrived a few minutes early and filled out the required paperwork. At about 10:00 am, I was called back to wait in the "therapeutic" room. My masseuse came out and failed to introduce herself and just shuffled me into the room. After murmuring something along the lines of, "get undressed and lay down," I once again waited until she returned at 10:12 am. During the course of the session, all I heard were the crunches of a peppermint in her mouth and her awful coughing fits every few minutes. The massage itself was not relaxing, I did not feel at ease. When she finished, I looked at the clock...11:01 am...so much for an hour-long massage! To make matters worse, I ended up feeling worse than before I got there! Overall, very unprofessional and unpleasant environment. I will never return and I won't recommend this place to anyone.

Mike B

The therapist was Great!!! But they want to much personal contact info and keep pushing buying a contract. Makes it hard to want to go back for just a normal massage every now and then. I mean who wants to be under contract cmon.

David Jacobson

Was really good. Took the appropriate time to work on my back. But as slow as they were going you could tell they were trying to fill my 1.5 hr slot very slowly. Asked for neck back feet chest and head. Only got neck and back. Still felt amazing when I left. Extremely nice and respect your boundries. Will be going back. I feel maybe it was just a communicate error on my part maybe.

Roxanne Fisher

Ana gave me a wonderful massage . She was very professional and kind. She had the perfect amount of pressure and I left feeling very refreshed!

Mary James

The therapist was extremely rude. Her manager promised me another visit and never followed through. Seems this place is only about making you feel less than, and customers are an inconvenience to them

Kristin Burns

Favorite massage parlor. It is great to be able to use my saved hours all over the country.

Jason Villanova

One of the worst massage experiencesI have ever gotten. I arrived 15 minutes early like the directions suggested, thinking they would get me ready to start right on my appointment time. Instead, the therapist comes out right at my time and we end up starting 10 minutes after my time, as she takes her time to begin the session. After a weak massage, that pretty much just felt like light rubbing, I see that it has only been a total of 40 minutes because the therapist stopped 10 minutes early. The therapist was clearly feeling knots in my neck and back but would simply lightly rub them and move on. Furthermore, I specified specific parts of the body to be focused on more, but it was as if the therapist did not even see that, as she spent minimal time on each part and tried to cover the whole body. I was also confused when she asked me what type of pressure I wanted and why I was coming in when I filled out an entire form specifying all these things. It was as if it was never even read. You could hear the AC rambling in the room and music was minimal. Not very relaxing and a horrible experience. I disregarded the negative reviews because I thought my experience would be better because I am not a picky person; however, I was wrong. FIND A BETTER PLACE!

Airreaunahnna Limon Fowler

Booked a couples massage, we enjoyed ourselves very much

Charli Aimes

Tried to make an appointment and just by the customer service I received from the phone I would never call back lady was rude and anooyed.

jeff birdwell

I don't leave reviews often but I must in this case. I scheduled a message two weeks in advance. I forgot about it. My fault. I understand why they charged for the appointment, however they also charged me a $25.00 tip. Called to cancel membership and was told I had to do it in writing and it is a 10 day process. Meanwhile, I'll get charged another months mebership fee during this 10 day cancelation process. Now I know why Message Envy LOST a class action lawsuit for bad billing practices. Be careful doing business with this company.

Vanessa Bore

Love this place!

Amanda Jennings

Very impressed! Everyone was so nice. I saw Will for my Massage and I will be back best massage I've ever had! Thank you guys!!!

Shannon Watkins Altom

Romain is amazing! Best massage I've ever gotten!

Steven Pope

Worst Massage Envy location I've ever been to. One time I showed up and they cancelled my appointment, didn't even call me to let me know. They took 2 weeks to return a phone call once. Unimpressed by staff. Avoid.

Mary Selid

I've been a member for 3 years now. Love it. Both facials and massages are great