Reviews of PENZONE Salon + Spa Dublin (Spa)

Catherine Lang-Cline

Joy always does an amazing job with my custom facial and eyebrow arch. My entire face looks fresh and amazing when I leave. She also took the time to recommend products (my request) to keep my skin in the best shape for a woman 50+. Very pleased and I've had her maintain my face for the past decade.

Cyndi Hill

Love how Blake does my hair... Will always go back.

Karen Robertson

Kendra was fantastic! This was my first time to her and I was trying to recover from a not-so-fab color and cut (not from Penzone's!). She was in a tough spot and did a lovely job. I love it! She has a delightful and easygoing personality. I look forward to seeing her again.

Tina Hill

Wonderful atmosphere, professional in all areas!!

Brooke Wahlenmaier

Tried a different stylist this time due to a last minute appointment needed. Josh was great, very personable and friendly!

Laura Stein

My experience was just ok considering the price of the basic pedicure. I was given a gift card that included a very generous gratuity. Unfortunately, Penzone policy would not honor the 25% plus gratuity for their employee. Of course, I paid an additional gratuity but am disappointed they took the funds when the gift card was purchased and then would NOT apply it for their dedicated underpaid employee. Very unethical, thus they have lost my future business.

Sara Johnson

The best salon for hair, nails and body. I got a treatment for my mom with Susan a year ago and we are hooked! She is the BEST and now we all go for our hair! Cut styles color, very professional and its like you are pampered right when you walk in!

Tiffany Blankenship

Absolutely the best salon I have ever had my hair done at !!! The place is stunning and my hair designer was amazing !!!! Her name is hanan and she killed it !!! I’m so happy With my hair and the experiences I’ve been having there !!! Best place hands down !!!

M H

I can't wait for the new Polaris Penzone to open, but this place will do until November. I do wish their new electronic sign in kiosks had hand sanitizers next to them as cold and flu season is here.

Andrea Sullivan

I had the Microblading procedure the other day with Sophia. I had hardly any eyebrows before, from over plucking them when I was younger. I was nervous that they would end up looking really fake and dramatic. But I absolutely love them!! She did an amazing job, and I’ve received so many compliments. I already feel more confident and can’t wait to see what they will look like after my 6 week touch up!

Sydney Lane

Emerson always does an amazing job. She is very nice and talented. 10/10 would recommend her as a stylist to anyone

Bri Reviews

The first experience with a facial here I felt insulted and pressured into buying numerous services. The aesthetician did not ask me one thing about my face and immediately started pitching how I should get microblading or permanent makeup. I’ve never felt more worthless from a service in my life. I decided to give them one more try and went in for a Dermaplane and while this aesthetician was much sweeter, she was extremely aggressive and left my face red and raw for days. When j went in the following day for a consultation I was told that I would receive this consultation for free because it was a follow up to the Dermaplaning the day before. Later that evening I received a call that I owed 26 dollars for the consultation where, again, the woman was nice, but essentially told me I needed to go big acpophore to heal the scratches. This was all around a bad experience on two accounts and with an upcoming wedding I did not need the stress. I will not be returning and would not recommend anyone else waste their money here.

Kari Copp randall

Ashley did amazing job today. I had a manicure.

Jonah Anderson

Darren is the best! He has such a talent at cutting hair and always does a fantastic job!

John Bee

Love everything about going to Dublin salon. My shampoo was heavenly. Susan is everything a gal would want in a hair stylist.

Johanna Pipes

Wonderful experience! Got my eyebrows done with Harley and she was fast and efficient. Usually I have redness for a few days but not this time. She was so good that it minimized how many times she needed to swipe me. I thwn got my hair done with Josh. He kmows his stuff. I bleached my own hair a few times and didn't get the results I wanted. Josh quickly came up with a game plan and flawlessly executed it!!!! He is definitely the bomb!

Valerie DeGroff

Kendra did am amazing makeover for me. I have very white hair and have been struggling with the decision to change up my look. Kendra encouraged me to keep my natural color but cut my hair shorter. Since my new styling, I have been getting many comments about how much younger I look. The BEST result ever! Penzone’s new salon is beautiful and the designers are professional, well-trained and TALENTED.

Bekah Osborne

Made an appointment for a Gel Manicure and Pedicure and was extremely shocked by the price of those treatments. Both treatments were extremely basic the girl did not even trim my nails she just simply filed them and added some oil to my cuticles that plus a drink was $160!! I am just hoping this gel stays on for my vacation! Thank god I had a gift card for these services. Besides that the nail tech was extremely nice but for $160 much more should have been offered I will not be returning.

N Cobi

This was the third appointment I had with the same stylist. I liked the way she cut my hair but I won't have another appointment with her. I had a cut, color and highlights. I sat over an hour with the color treatment on. The appointment took over 2 hours and 50 minutes total. I was sitting and waiting most of that time. She said she had to recut another customer--so she let me sit and wait for that. I had to cancel somethings I had planned because of this. It was very frustrating to be there so long.

Candace Mertz

Lauren is wonderful! Not only does she make my hair look amazing, but also provides detail about what she is doing and the best approach to make my hair look great.

Carey Miller

The new salon is very cool. Love the lounge area with the bar. Emerson is fantastic! I love my haircut, highlight and style. I will definitely be back! Just being picky but the only improvement would be upkeep. I’m surprised to say, since the place is pretty new, I noticed a door that looked like it was hanging off a hinge in the area I was getting my haircut, as well as a hole in the smock that another customer was wearing.

Jaime Leifheit

If you've had shoddy salon experiences in the past (like myself), you'll certainly appreciate an appt with Randi that much more. She's worked magic helping me transition from a brunette to a blond (without compromising the "integrity" of my hair!!). Really wonderful experience overall; I definitely recommend it.

Anne Fields

Renee did a good job removing and reapplying the gel polish from my fingernails, but she was half an hour late for my appointment and didn't even apologize. (The receptionship checked with her three times.) I'm only giving her two stars because of how unacceptably late she was.

Amber Whittington

This salon is absolutely beautiful inside I love the decor. I have had my hair done by Mallory a few times now and I love the way she cuts my long hair! I made an appointment to get a manicure. My appointment was at 1 and the nail tech didn’t get me back until 1:40. She was chewing some food when she finally came to get me and said sorry I was eating lunch. The service itself was great, I just didn’t like waiting that long. Although, I will continue to come here to get my hair done by Mallory!!!

PCES PTO

I have to give props to the employees at the Dublin location especially the nail tech who painted my daughters nails, you did an awesome job with her. she was thrilled. Thank you so very much.

Nancy Bretas

Always a great experience at Penzone salon. Love the new facility - fun, bright, and modern. I look forward to going there. Rosalyn did a great job on my cut and style!

Jacqueline Lifer

My color looks fantastic, but my hair dresser gave me bangs without asking! I haven’t had bangs since I was 15. My new cut makes me look 10 years older.

Tricia Wolfe

This is the only salon I go to. They are the BEST!!

Jane Hendrickson

Marty in the Dublin Salon is the best hair stylist I have ever had. The color is always perfect and I have never had such an amazing cut!!!

NiNi Raabe

I have tried to enjoy the new beauty of the Dublin Salon and Spa but just can't get past the loud, cold, sterile, impersonal warehouse effect delivered. The lighting alone makes you look like your headed for the Walking Dead set to shoot a scene. Can't image the cold grey days of winter making the environment warm and welcoming. If you wanted a futuristic Jetson's type environment - Congratulations you have arrived. Where's Rosie? Thank heavens for my hair care professional ( 5 STARS) ...Best thing this new salon has too offer.

Caitlin Duke

Have had great experiences getting my hair done by Berkley and my nails done by Cheriese! The atmosphere is amazing and I've never walked out unhappy.

charles zang

Ivy is always on time and does a first class job every time. With my busy schedule its important to schedule a time and don't have to wait like other hair cut places, plus you never know whos going to cut your hair

Teresa Langebrake

Tabitha is the best! I have been seeing her for over 3 years when I travel to Columbus for business. It's tough finding a stylist that I trust and I know I'm in good hands with Tabitha! Love the new modern salon with food options and bar.

Cynthia Tyson

Cherise is indeed the best Master Nail Technician ever!!! Professional and personal from start to finish. Penzone is my salon and spa of choice as long as she is there!

Jean Owen

I waited awhile to write this review, mainly because I thought I was crazy for having such a bad experience when the reviews of Penzone are so stellar. I wanted to love this place. Truly, I did. The space is absolutely beautiful, and they clearly have a well-defined process for checking in guests and large parties, and staying on-time and on-schedule. I have zero complaints with the way the facility is run - they absolutely excel in that area. My issue is with the execution. All of it. I came to Penzone as a bridesmaid in a bridal party. Everyone in the bridal party was having a mix of services including updos, blowouts, airbrush makeup, and standard makeup applications. There were major issues with all of them. I got a blowout. Let me preface this with saying I am a blowout connoisseur. I typically get a blowout at my local blow dry bar once a month, and I've never left disappointed. At Penzone, I let the stylist know I was looking for volume and texture, and he nodded in agreement. Or dismissal. The jury is still out on that one. He then proceeded to shampoo and blow dry my hair, using the round brush to move hair - but never actually section my hair or use it to give my hair any finish or body. My hair was flat by the time I left the salon, and I ended up re-styling it myself with texturizing spray and a curling wand. Two bridesmaids got up-dos, and had wispy face-framing tendrils around their face...which were also flat by the time we left the salon because they were not set with a finishing spray. I also touched up their curls with my texturizing spray and curling wand. Those curls lasted. The worst was the makeup applications. Every bridesmaid who had their makeup done had a thick, dark line of demarcation on their jaw where the foundation was the wrong color, and not blended into their jaw/neckline. The bronzer was applied in a muddy stripe that looked like thick, brown paint on their cheeks. Also, not blended. And no eyeliner was touched up after their strip lash application, and you could see the thick band of false lashes sitting on top of their natural lashes. There was not one bridesmaid who had her makeup done that did not have significant touch-ups done. One even asked the photographer if they could fix some of it with editing because she couldn't fix her bronzer. I was shocked that we had paid the prices we paid, and received the quality of service that we did. We would have been better off fending for ourselves.

Allison Avery

Great new building with a high level of customer service representatives. I frequently go here for eye brow waxing and hair cuts. Worth the price.

Margie Dodge

Always a great experience at the Penzone Salon in Dublin. My nail professional, Marcella, is the absolute best!

Pat Chaney

They are always helpful and professional. They are handicapped accessible.

Debbi Waddell

There is no one better than Nicole. I was always afraid of letting someone mess with my hair. Even though I have kept the same style for 40 plus years. Nicole has worked with me and my fear. I can now walk in and say do what you want. She always knows what is best for me. Both color and cut. I haven't been this short since I was 5. And my color has changed from red(grey) to blond. And I love it. Thank you Nicole. You're the best.

Sharon Evans

Never felt so special. The people there were so friendly and listened to my concerns. I walked out feeling like a million bucks and looking it too. The atmosphere is like home.

Brandi Stanton

I absolutely love the feel of this salon. I had the best experience with Daphne. My transformation was unreal. I have always had thin flat hair however decided to try to what she recommended to me as long lasting extensions along with color matching of my own hair. The process was done in half the time as normal extensions and the color she gave me was beautiful. What an amazing person not only as a hair artist but she made you feel welcomed and comfortable. Highly recommend booking an appointment with Daphne!!

christine lorenz

Pearson was amazing! She really listened to what I wanted to do with my hair and it came out PERFECT.

Nick Wray

EDIT: Adding a star back and amending my review. Thank you very much to Miranda for reaching out about my negative experience, listening, and discussing solutions. While the customer service was lacking yesterday, they truly do make the effort to always provide the best experience and to correct it when they fall short. TL;DR: This place is almost always a solid 5. During my last visit my haircut was still a 5 but my experience was a 2 and they contacted me to see how they could fix it. I still very much recommend it. The haircuts I've had have all been solid. I had a haircut scheduled for 4:30 that finally started at 5:05. I understand that my stylist had a client added to her schedule at the last minute but a call, text, or notification of any kind that they wouldn't be able to accommodate my 4:30 appointment would've been appreciated. I have been assured they will look into something along these lines going forward. When I finally did get into the chair, my stylist assured me that even though she was running behind, she wouldn't rush through my haircut. I asked her if she was confident she could still do a good job, could she please rush through my haircut because I had other appointments to keep. She agreed and knocked my haircut out in 20 minutes and it still looks great! The house bourbon is pretty good. It's mixed with something I think. It's thicker and sweeter than most bourbons I'm familiar with, kind of like a port. But it was good and it was only $5 and it took the edge off after a frustrating 35 minutes.

Michele La Pointe

No reviews on your service for Brazilian Waxing, so I’ll say something. Noelle is a professional, pleasant and (most importantly!) discreet technician. I give her 5+ on your stars! She has a gift for distracting her client from something that will be a bit uncomfortable. I would recommend her to anyone seeking a change. Thanks Noelle!

Kathy Balakrishnan

Great relaxing custom facial. This is a good option if you loved the Papaya Facial that Penzone use to offer. Skin feels refreshed and moisturized when done. You feel relaxed too!

Nedi Lehr

I think the hair service is nice, the stylists I have experienced have all done a good job with my hair. I have one comment about the new gift cards and packaging waste. They look nice but in this day and age I would think the salon would be "greener".

Hannah G

This was my first experience at a Penzone salon. The salon itself is very modern with a lot of natural light. My stylist was Ashley and she did an AMAZING job on both the cut and the balayage. I will definitely be returning.

Stacey

I recently visited the location and was very stunned at the quality of service that I received. I received a gift certificate as a birthday gift and was told this was the best of the best. Although customer service was not an issue it was how my nails looked 4-5 days after they were done. Immediately I noticed the nail was crooked and had a huge lump of dried acrylic that was not filed even with the other half of the nail. Then both of my thumb nails broke. I did call the location because after all I paid $90.30 for this full set of nails told them the issue and explained that I had a wedding to attend out of the state and was leaving very early in the morning the manager said we can get you in for a consultation I said ok went to consultation they said it can be taken care of later that evening at 8. So I went back at 8 and by the time she filed all of the gel polish off a nail lifted I asked her if that was going to happen on all she said no and instead of just repairing the whole mail she decided to sculpt them now I have these sculpted thumb nails that were not filed or drilled down and this is the repair. Now that I'm at the wedding the morning of the wedding the nail broke because they were very thin from the beginning and now 6 of them are lifting. I now must soak them off to prevent fungus. I am so disappointed ☹️ Update: Went to a different location where I received a whole new set nails (what a relief

Amy Bethel

I go to Penzone regularly and always enjoy my service but this week the Cape that was put on me smelled so strongly of cigarette smoke it was a terrible experience. I didn't say anything because I couldn't tell at first if it was my stylist but after being sent to process alone, I realized it was indeed the Cape. I just left with wet hair because I just wanted it off me I had to change my clothes when I got home because the smoke smell transferred. Really not pleasant experience to smell cigarette smoke while treating yourself.

April Peyton

Marianne did such a fabulous job on my hair! The cut was superb! Thanks Penzone! I travel all the way from Cleveland to get my hair done at your salon!

Judy Hecker

Always pleased with the professionals, but the music is loud and irritating. It is difficult to hear the professionals in the lobby or in the nail area,and the music selection ruins the atmosphere.

Kelsey Marfisi

Emerson & Lana are awesome! The salon is super nice and the staff is friendly!

Linda Miller

Beautiful facility. I had a massage while I was visiting Columbus (Dublin). Everything was first class.

Mrs. Klingshirn

This is my third visit and each time is so special. Thanks for making my experience great.

melissa vanhoose

This is what I got and this is what I asked for? It's ok I'm just disappointed it wasnt like the pic I showed her.

Patricia Camp

Carol is always so aware of what I like and don't like....and she discusses what I am thinking with me, always, before doing anything to my hair. And I always love it!! Carol is the best!!!

Miranda Hutchings

The salon itself is very lovely, recently opened so everything is updated and aesthetically pleasing. My problem was more or less with the stylist, she was 20 minutes late to the appointment with no apology for the wait. I only received a wash and cut, but when I got home I realized I had so many split ends still (that I ended up taking care of my self). Not the best cut of my life. Aside from that, she was really friendly and easy to talk to, but I don't want to pay $50+ for good conversation.

Jessica Braz

I would recommend jade she’s the best and she understands what her clients want

Jaclyn Deno

I love this place and won't go anywhere else

Megan Baird

I LOVE PENZONES! It is the best way to have a nice treat yourself day. The stylist are amazing and the staff is so welcoming.

Melissa Moody

I have been coming to PENZONE for about 2 years now and have never gave it a review. I decided to because I feel PENZONE deserves more than 5 stars. I absolutely love the new salon in Dublin. And my stylist Lauren is the absolute best. She has the best personality, she is sweet and bubbly and very easy to talk to. She has done a outstanding job on my hair. I am a natural brunette and now I am completely blonde. She has keep my hair healthy in the process and has never disappointed me with the outcome. I am always so happy with the way my hair turns out. I will never go anywhere else. Thank you PENZONE and thank you to my stylist Lauren.

Mel Currier

Yesterday was my first visit to the new building for a haircut and style. The salon is well designed, comfortable and chic with lots of parking. And it has a good vibe. I loved the dark, soothing shampoo room. Calgon take me away....... My haircut is OK, but I don't care for the way it was styled or the products used. I'm planning to return because I liked the stylist -- very personable -- and I believe she has the ability to do my hair the way I like it if I let her know what I didn't like about this style.

Kelleigh Ash

I found Melody by accident and I am so glad I did. I got exclusively for Xtreme Lashes and she is so awesome. Works around my crazy travel schedule, super knowledgeable, funny and suuuuper good at lashes. She's also very knowledgeable about skin care as well. would highly recommend her and Charles Penzone to anyone.

Julie Hunter

My nail tech was GREAT! However, I purchased a glass of cabernet for $10. It was a 4 ounce pour! That to me is a total rip off!! If you are going to charge $10 make it a 6oz. pour!!!

Haley S

Amazing experience! The deep tissue massage with Leanne was super relaxing and she was very attentive to my needs. My facial with Abby was also great; she was awesome at educating me on skincare and I left feeling like I had a new face! I will definitely be back!

Tracy Beach

Pearson is my favorite! Such a skilled stylist. She has cut our hair, as well as styled my families hair for special events. When she communicates her vision before starting the session, her trained knowledge is very evident. We are Pearson fans.

Kim Wagner

Excellent service by Jason. Always a wonderful experience with Jason and his supporting staff!! Everything in the salon is super efficient except for the checkout process. On a busy Saturday morning there was one person checking out guests. There were at least 10 people in line waiting to checkout before a 2nd person finally came to assist and helped ease the checkout process. A frustrating way to leave the salon after enjoying a great service.

ali shaffer

Never will I ever go to penzone again. I asked for a black/golden blonde balayage.. what I got was red highlights I called the salon after my appointment they offered me a redo. Shortly after my stylist messaged me on Facebook and said she will not be doing the redo and that we are not a good fit. I am now stuck with red highlights. Also if they ask to straighten your hair after say no they’ll run the straightener through your hair a couple times then charge you an extra 20 $ saying that it was a style charge.. Also a pic of what I asked for and what I got... done by Stella (Alex)

Kimberly Luciano

Saw Stella a few weeks ago and she was wonderful!

Tiffany Workman

My mom and I decided to have a girls day out and get pedicures. This was my first experience at the new location. My mom really enjoyed her pedicure and it was of good quality and lasted. However, after only 5 days after my gel pedicure 3 of my polishes fell off of my toes. Normally a gel pedicure lasts a while. The person doing my pedicure got so much excess top coat all over my skin that the polish had nothing to hang on to. I also had to file my own toes when I got home because they were so uneven. For the price of a pedicure and the “luxury” promised at this salon, I was extremely disappointed in the quality of my pedicure. I paid for a pedicure that should have been enjoyed for a few weeks rather than a few days. I truly think it was the person doing my toes, because I have had positive experiences in the past. This was by far the worst pedicure I’ve ever had.

Jessica Smith

I really loved my appointment my very first appointment with Penzone and Vita! She steered me away from a bad hair choice and I highly respect her opinion! Going from long to short hair is already a big change, haha! I would love to know the products that went into my hair - it’s never felt and smelled so good! I forgot to ask because I’m shy :( lol

Lisa Highberger

Janine did my hair for the first time on Monday April 2nd. So after Chris retiring I wasn't sure what to expect but I was pleasently surprised..My hair turned out just as I hoped and she had a couple ideas for my hair that were really helpful! So now I can relax when coming in the next time knowing I'm in good hands. She's also very nice and easy to talk to which is a huge part of the experiance..

Kristen Sobota

It was such an easy process to get an appointment the day before, and my stylist, Mika, colored my hair exactly the color I wanted based upon the picture I brought in. I drove an hour and a half for my appointment and would highly reccomend this place and stylist, thank you for making my hair beautiful!!

Tisha Rinker

Cameran and Joshua are amazing :)

Ainslie Taylor

Wendy does an excellent job cutting, coloring and styling my hair! Even when I want to “change it up a bit” her designs are always spot on !

Alex Lingel

Such an amazing atmosphere and even more amazing people! I would definitely recommend :-)

rachael kousaie

I got a perm done with Jackson and it turned out PERFECT. He was absolutely amazing! I only waited like a minute after I signed in, he introduced himself, shook my hand, and he discussed all the details of what I wanted and how I wanted it to look. He was very kind and made sure I was always comfortable and he really made sure that he was paying attention to me and was very relatable and very easy to talk to. Would HIGHLY recommend this salon and getting your hair done with him!!

Michelle Long

Yesterday was my first visit to Penzone Dublin and I couldn't be more pleased! The salon was very nice, clean and had everything I could need from personable staff to products to a bar and snacks! Shane did a fabulous job with my hair giving me exactly what I was looking for in color and cut - so happy to have found a stylist who understood me in the first 5 minutes! Thanks Shane! See you again soon!!

Yinka T

I got a grand deep tissue massage on 02/18/19 from Beth and it was spectacular. She really knew what she was doing and was attentive to my trouble areas. I felt amazingly relaxed after the massage. I also had a facial with Sophia. She did a wonderful job and knew what she was doing. My face feels refreshed.

Cindy Newman

Felt welcomed from the moment I walked in the door. Was treated professionally and with compassion.

Marianne Dick

The nail technicians are outstanding. Pricey, but worth it! I am diabetic and very careful about my feet. Penzone's is very clean and instruments are sterilized between each use. But the place is cold and drafty. My technician always offers a blanket, but... In any case, my feet look great!

Jeannette Ruggiero

Stylist Mary Davis in DUBLIN is just the very best! She does a fantastic job everytime! I drive 250 miles roundtrip just to have her do my hair! I highly recommend Mary Davis in the new Dublin salon!

Jennifer Balmert

Wendy at the Dublin location is absolutely amazing! I wish I would have started going to her years ago!

Stephanie Strausbaugh

I’ve now had my hair TRANSFORMED by Penzone Salon’s Daphne. I haven’t had compliments in several years on my hair. It had always been full, bouncy and vibrant and I was resigned to my hair “aging”. However, since going to Daphne, I’ve noticed that my hair is back to looking healthy and vibrant! I’ve had people, out of no where, ask me what I’ve done:)) I really can’t say enough about what she’s done to correct and transform my hair!!! The place is fabulous, too! I can’t wait to try the other services!

Jason Hunt

Really great salon in general and another perfect haircut by Madeline. She is friendly, professional, and does a great job every time.

Diego 1

EDIT**** A day after I made my original review someone called me and I agreed to go in and let someone else fix my hair her name is Gigi and she was amazing and wasn't afraid to cut my hair how I asked for! So I've changed from 2 stars to 5 stars because they made it right and I love my haircut now!!**********I made a appointment and it was easy and then I get there and it was so nice and the people there were so nice! The lady who cut my hair "Madeline"was so sweet! The problem is that she didn't listen at all to what I wanted and cut my hair the way she wanted to even though I explained it and showed her multiple pictures and when I kept telling her it was not what I wanted and she still didn't listen and even said my hair wouldn't work like that even though I've had that cut for 7 years so I gave up on telling her and she said o it looks just like the picture and it looks nothing like the picture so I paid $40 for a cut I could have gotten for $6 at great clips I only gave 2 stars because she was sweet but she needs to learn to do what her customer wants not what she thinks is better!! VERY UNHAPPY!!! **Jennifer Morales!!

Briana Brown

The salon is very pretty and everyone is nice, but it is very overpriced. I got my acrylics removed and it said it came with a manicure, but she didn’t paint my nails. She said they needed to breathe which I’ve never heard before. It also took a very long time to remove the acrylics because she did not use a drill or anything. Maybe they just don’t use those there? Anyway $66 to only remove my acrylic nails was way too much especially since she couldn’t get all of the acrylic off.

Patricia Stout

I have a talented Senior Director, Heather. I always leave the Dublin Salon feeling like a look great!

Anita Steinbergh

I tried 3 times to reach someone by phone to ask questions and schedule with appropriate person. Never could. On hold forever. Scheduled online having never been there before. Had email that the stylist I chose would not be there and changed to a second stylist. When I arrived, the schedule had changed to a 3rd.stylist. Although stylist was pleasant, she did not do a good job washing or styling my hair. They did give me a discount because they had changed my schedule. That was nice of them.

Cheryl Rome

My husband and I just love Maria! She is super talented and always makes us feel welcome!!!

Susan Gafford

Had a pedicure with Cecilia. First one since breaking my ankle in June. She was so sweet and accommodating just like she has been every time I have seen her for the last 5-6 years! Love spending time with Cecelia!

Judy Coffman

I love this place. Pricey but nice place

Abby S

I got my extensions done with Pearson a few weeks ago, and I’m VERY happy! She matched the colors perfectly, which was a problem with the last set I had from another salon. She was able to take those out, cut my hair and then she put the extensions in and cut some more, and in no time I had beautiful, long, thick hair! They are so lightweight and do not bother me at all! If your thinking about getting extensions , she’s your girl!

Rebecca Humphreys

My most recent appointment was my third time at a PENZONE location. The locations are all very sophisticated feel to it. Honestly, slightly overwhelming when you first step in! There are many things going on; including locally made items, different products to purchase, sitting/waiting areas, check in desk, check out, two work stations by the front windows, and at the back is a wine and coffee bar. All the workers are of course beautiful, so when you arrive looking like someone who needs a hair cut, it can be daunting to be surrounded by beautiful people and things. I had my hair done by Hanan and she did a great job. I had her cut about 7 inches off and honestly, I freaked out half way through and she reassured me it was a great decision. I had scheduled online and the quote I was given was $89 for a cut and heat style. I figured a splurge was okay, since I was having such a major cut done. When I went to check out, we found the quote was incorrect and I only owed $50 for Hanan! There is a wall on your way out with a ring light and a wall with their logo, for fresh hair selfies. I am very happy with my hair and excited for my next appointment!

Joe Partlow

Daughters hair color came out after a week, shouldn't happen for the prices you pay there!!

Ruby Galvan

This was the most amazing experience we had! It was our 2nd anniversary and I wanted to surprise my husband so I took him to this location. They exceeded our expectations! For some reason my appointment was missed, it was a miscommunication issue but they fixed it right way with a magnificent attitude. Not only they offered an apology, they also fixed it immediately. We are definitely coming back because they have gained 2 customers! This is how every establishment should react when issues arise. Attitude is everything! Amazing work Penzone!

Shannon Kemmerling

For what I paid, and what I actually got, I should have gone to a cheaper salon. I completely regret coming here. My “artist”, Tammy, made me feel like I was inconveniencing her in every way. My appointment started 30 minutes late without anyone letting me know of a delay. I had to ask the front desk what was going on. She made me bleed (twice), and became huffy with me for bleeding. She was texting on her phone during my appointment. Any attempt of small talk quickly ended when she didn’t respond to my answer. Overall had a terrible attitude. I can assure you I did not “waltz out of your salon with a little extra pep in my step and a smile on that beautiful face.” The whole reason I came here is because of the great service I’ve had at the Polaris location in the past for hair appointments. Apparently that kind of service doesn’t extend to the nail area in Dublin. Update: I received a call from Miranda in Guest Services who indicated they had been trying to reach me since I left a review. She was very apologetic, listened to me as I rehashed my experience, and offered to make things right. I appreciate the call (and the ones that didn’t get through) and will return for a “redo”. Thank you.

Kristine Milliner

Best salon company in Columbus in my opinion. I have gone to them for years. I’ve strayed away and always come back. They know what they are doing and so it right.

Julianna Bentivegna

I have been going to Penzone for almost two years now. My mother and grandmother both go here to get their hair done. We all love the experiences we have had here. This is a beautiful place with so many kind and talented people. I recommend that if you want to have a life-altering hair style, that you get it done by Senior Director Heather. This amazing woman has been doing my hair every time I go here. She does an amazing job matching your vision of what you want done with your hair. I used to have long curly red hair, but I wanted to get it cut really short, to the point of shaving the sides of my head! But when I went in to tell Heather what I wanted done with my hair, she listened, thought about it, and told me that what i wanted would not turn out to look very good, so she said she would cut it short but only to my ears. I am still amazed at how it turned out. She did a wonderful job, and I even got to donate most of my hair! In all this is a wonderful place, and I highly recommend getting your hair done here. This place deserves so much more than a five star rating!

Kimberly Vaughn

I just went for a hair cut and Darren did a great job. I will definitely be back to see him in the future.

Jackie Ross

Penelope at Penzone’s was seriously so nice and my nails turned out so well and lasted for 2 weeks!

Abby R

Summer did an amazing job on my hair. I’m in love. Thanks for a relaxing morning!

Shelley Wyse

Jacqueline is always such a joy! She does a fabulous job listening to what I want and executing it.

Mykelle Neylan

Shane was very amazing loved her personality definitely will be back!

Megan A

I have been struggling with my hair for quite some time and I’ve been in search of a stylist who was experienced with color and hair extensions. I was recommend to try Penzone and I’m so happy I did! When I called they recommended I see Pearson, and suggested she would be a good fit for me. I set up a consultation and she was educated and able to answer all my questions and give me some honest feed back, which is so important! We chose the right type of extensions for my hair and I was able to come back a couple days later to do the color and extensions and it turned out fabulous! I get compliments every day! If you are in the market for a fantastic colorist or someone experienced with hair extensions, book with Pearson!

Derek Mavis

The massage therapist I saw was excellent. I will be back! Thabk you !

Victoria Le

dyed my hair the wrong color. when my hair had fully dried after i left, it felt crunchy and very brittle. the price and quality of service does not match up at all.

Rosalie Kinney

I absolutely love my stylist! Not only is she a warm and caring person, she cuts my hair exactly how I like it. I have never found someone who takes the time to listen and truly understands how I like my hair. I love how she takes care of me and my hair She is the BEST! On the negative side, I do not care for the price increases for services and the call center does not always communicate to the salon what services you requested correctly.

Kylie Witting

I have been a regular at Charles Penzones as both an employee and a customer for years upon years. For my skin, I see Melody and for my hair, I see Marty! Both ladies do an exceptional job and are always as sweet as can be! These two are the only ladies that I trust to take care of my beauty needs!

Cyn Kume

Harmony is the best.

Ashly Heavener

I love the Charles Penzone Salon in Dublin. I have been going for 13 years and I have always lived an hour and a half away. I make the commute to see Elianna for a Cut & Style. Wouldn't go anywhere else.

Christy Cooper

Georgia in Dublin does my nails every couple of weeks and I love her. She knows the colors that I like and suggests new colors based on those I like. She is careful to get the shape right. My nails look great when she is finished! Georgia is also very friendly and conversation is easy.

Sara Murray

Always receive great service and yesterday was no different. Gigi did an amazing job on my cut and color. I love it!

Calvin Smith

My pedicure was the best. Proficient, efficient and effective how could it possibly be a more enjoyable experience.

Bobbi Winniestaffer

Leanne did amazing and actually managed to put me to sleep during my 90 minute massage. Relaxing is not easy for me, however I was able to completely relax while she worked her magic! I'll be scheduling another massage soon. :-)

Martha Ellrod

Had a great experience. Was able to get a manicure with Renee while my hair processed. I don't have a lot of extra time so this was a wonderful perk!!!

Jeni Davis

Jade was super sweet and helpful. She was honest with sharing her professional opinion on what was best for my hair - which I appreciated so much. I am extremely happy with the service she provided and with how my hair turned out. Highly recommend this establishment and especially this stylist.

Jamie Baldwin

Blake is amazing! Highly recommend both her and the salon!

Christina Maria

Have been going to Penzone for years. Can't wait until the remodel is done at the Polaris location

sheree raymond

Wonderful experience with Carol Beck! Great atmosphere and amenities. Will return for certain...

Lisa Bingham

Drew is amazing. Sad or inspiring that one of my most encouraging relationships is with my stylist? And she let's me experiment without making a fool of myself.

Lana Bishop

My first visit to Penzone's was really great! My stylist, GiGi, was the friendliest, sweetest and very talented!! She even took me on a tour of the facility, so I could see all that they have to offer. My cut and color were amazing! The coffee bar was really good, too. The only negatives were that it was rather crowded and noisy in the salon area. There seemed to be too many "assistant's". Someone to hand the stylist foils. Really? And there was a woman in our area who seemed to be possibly a manager of some sort...when we made eye contact, she just glared at me/didn't smile...made me feel awkward. She definitely didn't seem very friendly. It was a very busy, hustle and bustle atmosphere...if you prefer quiet/relaxing... you'll have to book the private booths (which h probably cost a lot more). 4 stars!

R R

1. Chipped nail 24 hrs after a TWO HOUR appointment. 2. After 5 days, gel nail polish peeled from thumb nail and chipped on multiple fingers. 3. Got nails fixed after making 2 appointments. First one requiring me to miss work and then the tech canceled because she didnt know how to fix gel nail polish on acrylics??? 4. Original gel polish is horribly discolored and i am extremely careful with my nails 5. 2 weeks and my nail split. One of the gels that were fixed and it is split. 6. Never going to this place again

Kimberly Lee

Update - had a bad experience, but Penzone went out of their way to make it right. I'm very happy with my redo, and absolutely love my new cut. Curly hair is hard, but Giselle totally nailed it!

Mare Hull

You can always depend on Penzone Salons. they are the best for all services.

Alice Williamson-Oldham

New facility is quite amazing but all credit belongs to stylists. Erin has been coloring and cutting my hair for around 10 years and she's is very talented. Sometimes, after using the same person for that long, it can feel like they might not be listening anymore but I have never experienced that with Erin. Lana does my brows and she is a delight. I always learn new things about the world listening to her insight. Great way to pass the time.

Lori Kaylor

Pearson is the most amazing! She always manages to do just the right color and style. She is a joy and I always leave feeling wonderful and younger!!! I recommend her to anyone wanting the perfect designer!!!

Talli M

One of the best salon experiences I have had in a while! Lauren was fantastic!

Katie McLemore

Jacquelyn is amazing! After years of searching for a stylist who knew how to cut my super thick hair, I finally found one! Penzone is so classy and I felt like a queen when I left. Thank you!!

Lindsey Goodwillie

I have never had a bad experience there. My mother and I have been going there for years. I think my first time was when I was about 13 years old and now I'm 38. Haha! I highly recommend an Express Blowout with Berkley. :)

Cathryn O'Connell

Madeline was amazing! I loved my balayage. It's the first time I've dyed my hair and she made it look totally natural.

Cintia Ulloa-Hays

Loved my message and the new Dublin location! I’d give them both a 5-star rating. I wish the getting there, relaxing, and changing into a robe was part of the ritual. As soon as I walked in, I was called back (and I was 10min early). No time to unwind before my message, no robe or locker to leave all my stuff in. I just carried it into the room with me.

Carmen Ambrosio

Shane gave me a great haircut. I look forward to seeing her again. Thanks!

Amanda Morgan

Berkley is awesome! She is great with color and my hair always looks fab when I leave her chair.

Polly Pinelli

Beautiful and spacious new salon - greeted professionally by their team and very impressed with the focus on customer service! My two bridesmaids, my mom, and I had Signature Custom Manicures & Pedicures and all liked our artists (Cheriese, Cecilia, Sherry, Bianca, and Marcella). The only disappointment was that my nails were chipping less than 24 hours after the services. For the price paid, I would've expected the polish to last longer than one day.

Angela Roll

Stella is THE best! She is the only stylist I will allow to cut my curly hair because she's so great at it and she always makes me feel and look fabulous! Love her!

Emily Ishmael

Beware the online booking system. I booked a haircut 4 days in advance with a stylist that I know can cut short hair. 24 hours before my appointment they canceled and I did not even discover it until I showed up the day of. I was leaving for vacation the next day and needed it done so they set me up with someone else. Now everytime I look in the mirror I have to try not to cry. She did exactly what I told her I didn't want. All of my hair is gone and I have nothing even left to try to style and to top it off the back is completely uneven. It's so sad. The management did a good job trying to fix the fact that they screwed up, and that's why they get 3 stars. They did not charge me and they set up an appoinment for a redo next week but I honestly dont know what they are going to do since I dont even have hair left to cut; I understand if maybe they told me they would set something up in a month. To be continued ...

Cas Evony

Daphne did the best job on my hair! I hadn’t had it done in a while, but she made it healthy, shiny, and full of life again! Gave me the confidence I needed for my interview the next day! Thank you so much!!!! I felt amazing leaving that salon and still do!!!

Laura Gran

Penzone Salon and Spa has been amazing! I love Pierson and Catie. They always do an amazing job with my hair and waxing needs.

Krystle Rose

I Absolutely love Sophia. I have always been overly caution and picky when it comes to my brows, and was in desperate need for a new person after mine retired, and she didn't disappoint. She rocks when it comes to shaping my brows, and if there's anything I feel I need changed, which is rarely ever, she goes out of her way to exceed expectations! She actually does a better job than the other person, and that speaks volumes! I've also started doing facial services with her and she is amazing all around. She makes sure you are comfortable and always will exceed expectations, and only suggests products based on your needs, and never oversells! She's also done my makeup for a photo shoot in the past and does an amazing job! I highly recommend Sophia to anyone looking for someone for their beauty needs.

Randa Gallagher

This was my first time at the new location. I have to say, it is really cool! I came in for a Pedicure and Cheriese was fantastic!! She was very nice and pleasant and she let me relax and enjoy. I'm looking forward to coming back!

Liz Kostelac

Had the best experience with Jacquelyn , she is awesome!! Very great at knowing what your hair needs and complete professional. I love my hair, she did awesome!! I will for sure be coming back ! Thank you

Julie Bonta

Very disappointed in this experience. I had two consecutive appointments and was told I would be checked in for my next appointment and sat in a small dark waiting room. 20 minutes later I asked someone to check on my appointment. I was told they “couldn’t find it.” I have an email confirmation of both appointments, and no one bothered to tell me that no one was coming to get me. I mentioned this when I checked out and was given a lengthy and irrelevant explanation about their online booking. No apology, no real explanation. Not exactly the relaxing spa experience you pay for.

Sarah Kulasa

Harley went out of her way to give me extra time to relax even though the service I paid for was done. She knew at 9 months pregnant a few extra minutes of pampering meant the world!

haley johnson

The new salon is really amazing! They have a coffee and wine bar that also has some pre made food items where you can sit as your color processes. They also have 2 really nice patios outside. I didn’t get to take advantage because it was so cold but I plan to when it warms up. I saw Marty and she did a beautiful job! She was fast and friendly and my hair looks gorgeous. Only negative was the price! Ouch!

Master Rafiki

The entire staff was extremely accommodating for both of my young daughters. Randi did amazing with my youngest. My daughter told me she felt like a queen after she was done. Leslie helped me get my disabled daughters haircut. She was extremely gentle, very patient and did an amazing job. I couldn't be more impressed and satisfied with their entire staff and I hope Leslie and Randi know how happy they made not only me as their father but my children as well.

Michelle Sardam

Amazing job by Kendra! Beautiful up do for my Daughters wedding. Such detail and amazing execution of what I told her the style I was looking for. Thank you for helping me look my best for such an important occasion. I’ll be back

Katherine Hinton

Love the new Penzone Hair and Spa in Dublin! The new space is open and welcoming. Many thanks to Hayleigh for doing an amazing job on my highlights and cut.

Chan White

Had color and highlights done with Emerson, who has done my hair in the past. I absolutely love her and LOVE my hair. I believe you get what you pay for. A salon may be a bit more pricey, but the experience and quality you receive is above and beyond and definitely worth it!

Sarah Spillman

Thank you Debbie Penzone and the Penzone family for our welcoming baby gift! We truly appreciate all the love you have for baby Bella and the love you’ve shown Cameron over the past 7 years. He misses the Penzone family dearly and will be bringing baby Bella soon to visit! With all the love, Sarah Cameron and Isabella ❤️

Sher B

The new place is quite snazzy. However, the seating in the waiting areas is extremely uncomfortable for anyone under 6 feet tall. This was also an issue in the old building. I was hoping they'd offer more comfortable seating in the new place, but that doesn't seem to be the case. Also, not sure why their nail techs aren't capable of providing all services. We wanted to change our service from gel nails to acrylics, but the ONLY person who could do them was booked and our tech wasn't trained or certified to do them. This seemed weird at a place that prides itself on having the best. We found the same to be true when scheduling a thermal. Only certain stylists were able to do them. This made it difficult to schedule a "spa day."

Susie

I went in for a new look, I loved the color. I asked my technician 6 different times how to fix my new style with a soft curl ....She explained what to do, but I wished she would have shown me how to do it. For the money that was paid I don't think that is unreasonable.

Sandy Madwar

Susan brilliantly styles my hair in a way that I need to since I have allergies to perfumes & dyes. This limits the way that I can wear my hair, lending me to "ratty"barrettes! She deserves that best award Mr. Penzone can give her!! Sandy Madwar

Kimbra King

As someone who has visited day spas throughout the country and, a few outside of the country, I'm truly shocked Penzone has the lack of consideration to advertise this as a spa. This is a high end hair salon that offers services you would find on a spa menu. Upon entering, you are greeted by someone calling for you to check in through a kiosk and, blaring rap music in the lobby. There is nothing day spa like about the experience. It is more relaxing to hang out at an airport. The massage and, pedicure were fine. Nothing great but, nothing to complain about. These services are not cheap. If you are looking for a true day spa experience, you will be disappointed. Their hair services may well be fantastic. I can't comment on that as my family and, I were there for what we were told would be a true day spa experience. Scrolling through the reviews, I am not the only to have had such an experience. From now on, I will be checking reviews before spending so much money on a rare treat.

CLR CLR

If ZERO stars were an option, that is what I would choose! To say that I was disappointed is an understatement. Maybe my expectations were too high but considering this is supposed to be a premier spa and hair salon...I would consider my experience to be a "Great Clips" experience! I just had color my first visit and in less than 2 weeks the color had faded, showing all my grey. I informed the stylist on my next appointment and she tried their only other line of color. This one burned my scalp the entire time it was on AND since the stylist leaves you in another room...she never checks on you...it felt like my head was on fire for almost an hour! After washing out the color, it itched horribly. The stylist apologized and said that was the last color option. Then she proceeded to "cut" my hair. I explained how my previous stylist usually cut it. I was appalled at her "cutting" skills. She spent less than 5 minutes "cutting" my hair. I HAD a finely layered long cut...she hacked over an inch off the length then skimmed the front around my face...and took about 3 cuts out of the top. It was a major hack job....so shocked that I didn't even know what to say to her! I am not even sure why I left a tip...as I will NEVER go back there again! I cannot believe that an establishment that gives off this much pretense is just a great clips in disguise! Disappointing doesn't even cover it.

N M

I really wanted to give 5 stars, so much so that I decided to wait a couple weeks until after my wedding, in case my feelings were reactionary. I had my hair and makeup done for my wedding and though the makeup was fine, I was disappointed with my hair. I live in North Carolina and took time off work and drove to Ohio to get a trial, to make sure I wanted to go with Penzone. The trial went great and I loved my hair. However, on my wedding day, my hair was nothing like the trial. The stylist asked if I had pictures from the trial but, I did not. She said she had pics from my trial on her from phone (which I would expect a professional stylist to have) and yet my hair still looked nothing like it did at my hair trial apt. I did notice this but we were running so short on time I decided to let that go because I didn't really have a choice. It's not even that it looked nothing like what I asked for, the more pics I get from wedding guests the more I want to cry. You can see noticeable amounts of hairs falling down to my shoulders and it's not a flattering "messy romantic look" either. It just looked awful. The ladies were perfectly nice and polite but I paid a good amount so that my hair would look great, and now I'm scared to see my hair in any more pics from the wedding.

Kari Linn

Very happy with my experience. Since I have been going here, I am always greeted right when I walk in.The atmosphere is comfortable and clean. I love the fact I can leave work after a busy day, and unwined with a glass of wine or cocktail while getting my hair done. Stella nailed the color, cut, and style I am going for. I left feeling very happy, and confident.

Stephanie Jankov

My husband got me a nice gift card for Mother’s Day and I decided I wanted to take my mom for a spa day to thank her for watching my daughter so much while I worked. So I called to book a day of appointments, “an experience” they call it. We both did a massage, facial, manicure and pedicure. I’d never been, but it just wasn’t the relaxing spa atmosphere I was hoping for spending about $700 for the two of us. On top of that, my facial was nowhere near worth the money. I’ve had a couple facials before and there was hardly any time that they weren’t doing something, either applying something to my face or giving me a massage. I had Sunny and she was 20 minutes late and then applied something (she also never said what she was applying which I’ve normally had during a facial) and then let me “relax” for about 20 minutes. Later she only massaged my neck and shoulders for about two minutes. During another layer, she just sat there on her phone. She also made some rude comments about needing waxing and that I had a ton of blackheads. My mom said her facial was nothing like that. Her lady was very thorough and nice. I was also disappointed in my pedicure because I wanted the deluxe one that advertised hot stones but those were never used. I also have a weird bubble in the polish on my toe that I saw her trying to fix, but it didn’t. My mom had fun, but I just feel sick from spending all that money to be disappointed.