Reviews of Marengo Luxury Spa (Spa)

Alex Price

As soon as I walked in, I was escorted right in and treated to a 5 star experience. The spa was lovely and the massage was excellent. I will definitely be back.

Laura Willis

I attended this spa with a group of co-workers and I was very surprised at this visit. I had much higher expectations for a spa that is part of the historical Arcade building. The receptionist was very friendly and helpful whenever I had a question. The place itself seemed very drab and old. The robes and shoes that we changed into were very worn and seemed unclean. Also, the rooms we changed in seemed more like a gym locker room rather than a spa. The lockers themselves had dirt and hair in the bottom as well. We had two masseuses for our group and I know all of us who had the same masseuse we very unhappy with the experience. This was my first experience with having a massage so I was a little clueless at first, but as it progressed, I quickly figured out that this was not how its supposed to be. The massage felt very rushed and, even though I told her it was my first time, hardly any directions or expectations were laid out. Also she kept yawning the whole time which was very distracting and kept me from fully relaxing. The first time I didn't think too much of it since it was later in the day, but she proceeded to yawn at least 4 more times in the span of a 25 minute massage. Then when she was done she said, "Okay, times up!" and then left the room with no further instruction (I didn't know if I was supposed to stay in the room and wait for her to walk me out or just see myself out). I spoke with the other women I was with and they all relayed the same story of the rushed massage and yawning, so I knew I wasn't crazy. Then when we got to the nail portion of our package, the tech (Raquel) I had was very nice and I thoroughly enjoyed her work but I could definitely tell there was some tension between the techs and one of them was even making rude comments about one girl in our group, which was very unprofessional. Overall it wasn't a terrible experience, but I would definitely think twice about coming back or recommending to a friend. This facility could definitely use some fine-tuning.

Myrna Underwood

Wonderful service.

Craig Campbell

This is our go to place for total relaxation downtown. The staff are extremely professional and welcoming so you always feel comfortable and relaxed. The spa is located in the Hyatt building which is beautiful to walk through, especially when it's set up for a wedding.

Joyce Burkhardt

Had a pedicure with Kelly Ann today. She does such an amazing job. Great experience!

Amy Lucier

Overpriced and high pressure to tip. Very unfriendly aesthetician. No facial should cost $190. I misunderstood the pricing or never would have had this service.

Michael Cowden

Sent my wife there for a massage while I was at a business meeting. Don't mind paying the prices if the massage is done well. But she actually felt bad for the girl giving the massage it was that bad. Not a relaxing environment, nor was the services provided even considered average. Could just be a onetime thing or a bad day. But I am leaning towards that it often goes this way.

Missy Wilson

Jeffrey colored my hair so beautifully!! I will be back. He is professional and experienced. He was considerate of my time crunch and had me all beautiful in less than 2 hrs. Thank you, Jeffrey!!

Lenore Campbell

Very nice place. The best mani/pedi with Kelly Ann. Nice and relaxing waiting area for your spa treatment. Lovely massage chairs for the pedi. Huge choice in nail polish. Wouldn't go anywhere else. Been going here for years. A wonderful treat a couple times a year.

Ramatu Johnson

Very welcoming, and the massage therapist are very professional. I've enjoyed a massage here by myself and went back for a couples massage, I had a great time, each time.

Alice Marthe

Henri is great. The others are just okay

Diane Knaser-Forsyth

Danielle is great!

Shamica Johnson

Omg, I LOVE THIS PLACE! I got a massage from Cassie and it felt great! If you need a massage, come down here and see Cassie!

Larisa Waters

Massage by Astasia--Highly Recommended

Kevin Matejka

Ok because I got to use my code to get a discount on file system.

Nyesha Moore-Samad

Olga is just phenomenal! I highly recommend her.

Lori M

Great spa experience. Very relaxing environment. Loved everything about it.

Victoria Hollar

I would literally give this spa a 0 but it's not an option. My husband and I went there for our Anniversary on September 27th to get a couples massage. We were dressed and ready to enjoy our services. The massage therapist asked me where I'd like to focus on and what I did for a living. I told I do alot of what she does because I'm an Esthetician and I'm on my feet all day hunched over, so I have neck and shoulder pain. She literally looked at me and said, "Don't you dare clump me in your profession I don't touch no coochies. I'll let it slide this time!" I could not believe my ears of what I was hearing! The extreme unprofessionalism and disrespect that came from her was appalling. It's true she should never clump herself with me because I'm not trash. The whole reason we stayed at the Hyatt was specifically for the spa. We were so disappointed and it really put a damper on our Anniversary. Obviously we did not get our massages we left immediately. We were told the owner would call us and we yet to hear from her. Tomorrow would be a week since we went. This place is disgusting and would never recommend!!

Mike Mercer

Enjoyable and relaxing

Katie Epperson

I had my hair colored, cut and styled and liked it. I'm very picky about my hair, but the stylist seemed to know what cut/style would frame my face the best. The staff was very friendly, and helpful. Definitely going back. EDIT: DO NOT GO HERE. I went back and I don't know if the first time I went was just a fluke...but it was legitimately the worst highlight of my life. It's very expensive and NOT worth the money. Having a friend color your hair from a box would be more cost effective because you're just going to have to pay to get the color corrected.

Cindy Janik

Our staff was sent for a treat to the spa and scheduled a luxury express package for six of us. My massage was great! I had Kimberly, and all of my team members who had her liked her, they did noted she talked a lot during the massage. The other girls who had the other masseuse were not impressed. She did not look like she should be working in a spa and she kept on yawning while doing their massages. When it was time for nails, it was the same. Some of us were lucky to get a good nail techs, while others had unprofessional techs. Two left as soon as our nails were done because their shift was over and our nails were still wet. Our last staff member stayed later and her tech was talking bad about her co-workers and was also talking about one of our team members. Important rule of Customer Service, you do not talk bad about one customer to another. The employee at the reception was very courteous. The facility itself was not very clean. I was a member of the Renaissance Spa in NC, so unlike my co-workers I had previous experience to make a comparison. Bathrooms were not in the best shape and needed major cleaning, lockers were not clean, and the waiting area was messy, not very spa like. It was more like a salon.

Rhonda Ramsay

What a disappointment! I've been traveling on-stop for 7 days, driving over a thousand miles with an out of whack sciatica and it's my birthday, so I treated myself. I feel like my 6 year old rubbed my back a little - OK that's an exaggeration but it was terrible. I typically don't leave reviews but I want to forewarn others. I didn't book a deep tissue, certainly didn't receive one and yet was charged for one. If you're looking for a great massage - don't go here! She didn't even massage my poor aching feet!!!!!

Tracey Harris

I had an anti-aging facial by Olga. It was phenomenal! A little pricey but worth it. I will be returning. Staff was professional and extremely accomodating.

Kim Anderson

Cassie was amazing!

A Colon

My sister and I took our Mom to Marengo Luxury Spa for her birthday, and the service and pedicures were amazing!! Thanks Raquel, Elle & Danielle! You girls are awesome! xoxo

Bridget Gallant

GO- Get your nails done by Danielle

Greg Stevens

Very nice atmosphere.

Erica Armstrong

Book your next gel manicure with Raquel! Had mine done 2 weeks ago and is STILL perfect with NO chipping! Also, if you want a relaxing, professional deep cleansing facial, make sure and book your next service with Shameka! You won't regret it!

Harmony Baird

Massage was really bad and very uncomfortable. 5 minutes into my massage the lady asked me how I liked it. I told her not to be afraid to go harder. She immediately became defensive. She told me she was doing the best she could and that maybe we werent a "match" for each other. I almost felt like I was getting dumped in a bad breakup. Not good at all. If it wasnt for Ellie being an awesome hairstylist, I wouldnt be going back.

Angela Eskridge

Danielle is the best nail tech. Book an appointment with her

A. James

Overpriced for the quality of some of the services and the place is managed by a moron and owned by a fool and the receptionists are on their phones.

Cheddar Cheese

The masseuse talked the ENTIRE time. It was awkward and hard to stop. The masseuse also spoke badly about the company. Can you believe that?! I would never go back, but was only in town for business, so thankfully I won't have to. In addition, the changing rooms were so small, better described as a stall. This is not an exaggeration. There's nowhere to sit within the changing room. Just a sink, hand soap, and a cheap wall hair dryer with a broken piece. How are you to get yourself back together after services? The shower for massage services is not next to the changing area and is again, a stall with a small standing space right outside of the stall. There's no trash bin within the shower stall to discard the undergarments they give you for the body wrap that requires the shower afterward. So you're forced to leave the undergarments on the floor? Are they sanitizing between services? The answer is no, because the mat in the shower was so gross and the corners of the shower were black (mold??), that I rinsed off for 5 seconds and decided I wouldn't get or feel "clean" in this environment. No mirror in there either. If you go here and think it's the tops, maybe you've just not had many spa experiences. Look around, there are truly better options. Sorry I took the suggestion from my hotel. I still tipped, and tried to speak to the manager on the way out, but she was so nice and complimented me on my hair. I didn't know how to address the employee talking about her or even if I should. And it's not her fault the architect of her spa built the smallest changing room ever or a back house design that doesn't make sense. But the cleanliness stuff, she can change. So, maybe she'll see this.

Lidia Thompson

Hands down I had the best massage I ever had by Cassandra. When I say this woman had magic in her hands i'm not joking!! My husband and I visited Marengo for couples massages and his was also amazing. I recommend this place for massages. It was very relaxing, staff was inviting and pleasant. I will be returning.

Dana Al ajmi

Worst service ever very expensive for a bad service I had a blow dry and I could do better then that at home! And the lady who works there gave me different price then the other lady give me a different price!! They don’t know how to hairstyle hair. I will never go back again!

G McGinnis

I died and went to heaven. Better spa, by far, than all others I have been to. Great service, great prices, just wow! I'll be back for sure!