Reviews of The Spa At Ballantyne, Charlotte (Spa)

Monica Evans

Friendly staff, clean, excellent estheticians, mediocre massage therapists and nail technicians, good food, nice pool.

CHLOE MB

Friendly staff and great services offered

Andrea

We planned a girls weekend that included spa treatments instead of a baby shower for me. I was so excited for a prenatal massage and desperately needed it. My massage was horrible. The woman was perfectly nice and very pleasant but didn't address any of my problem areas. She also used so much oil that she was wiping it off as she went. I had to shower immediately after as there was no way I could get in the car without staining the seats. This was way too expensive of a massage for it to be this bad. Thankfully the other ladies had wonderful massages.

Larry Sulllivan

Amazing

Jill Conner

I have tried to schedule myself and my 12 year old daughter for a mani-pedi and was told that they only schedule 'children" on the weekdays. (this was a couple of months ago.) So, as she has the day off from school tomorrow, I called today (Thursday) for a Friday appointment for the two of us and was told "Friday is considered a weekend" and she would not be allowed an appointment. I am done. She is not 4. She's not going to knock over someone's champagne or chatter inappropriately. They are not the only game in town and I will find another place to go. --A local who is fed up

PrettyJuls Travels

Well to all of those who got spa finder gift cards as gifts or spent your money on spa finder gift cards, they are no longer excepting them. I wasted $300 now I just have to find another spa

Danielle Ortega

Used the spa and got a massage here and the massage was amazing! I will be returning!

Jason Miller

This evening a friend of mine and I stopped by the Spa in the Ballantyne Hotel to check on their offerings. We had just finished a casual dinner at the Gallery restaurant on the opposite side of the Hotel. When we entered the Spa area we were greeted with a lovely smile by I believe her name was Hatice. She was just finishing up with a client so I went to look around while my friend asked her a few questions. The Spa boutique they have is very elegant and had a skin care Brand, Natura Bissē which I was delighted to see as it is very hard to find. I even made a few purchases. (Photo Below). The really special thing about this place is the people, our interaction with Hatice was beyond exceptional. I have worked in high-end luxury retail for 15 years, Hermes, Louis Vuitton, and Neiman Marcus. And I was very impressed by by her manor and how eloquently she greeted us, the knowledge she had a regards to the services offered at the spa and how she even shook our hands as we left. I wish I could give more than 5 Stars! One thing for sure the next spa appointment/manicure pedicure appointment I make will be here! Job Well Done!

Alexandra Tuck

We love this spa! I’ve gone 4 times and each time is wonderful. When you get there they give you a locker and a fluffy robes in the men’s or women’s separate locker rooms. I say locker room loosely because it is all beautiful carpet wood panels and luxury finishes. In the locker room you’ll find nice clean bathrooms, a sauna, steam room, relaxing lounge with tea coffee and snacks, and showers. Through the locker room they bring you to the spa rooms for whatever services you order. Beyond that you can go to the indoor pools and jacuzzi and beyond there is a huge outdoor luxury pool deck. If you get a service you can spend all day there and get lunch or even dinner in their restaurant. We plan to try the restaurant next time. I’ve gone for small spa days with my mom and friends, did a party of 10 for my bachelorette weekend, and most recently in September with my husband for our one year anniversary where we have a great relaxing time and a couples massage. To be honest the massages are expensive but all the amenities make it worth it Since we normally spend the whole day. We will be back soon!

Nikki N

The spa was delightful overall!! My husband and I decided to visit the spa together to celebrate a career achievement. We live in the area, so we did not stay in the hotel. We decided to both have a facial and a couples massage. We arrived at 5:40pm and were greeted promptly and escorted to the corresponding lounge areas to change. The attendants were kind and knowledgeable. It was clean and very relaxing. The providers were on time for our 6 pm appointments. We both got the peeling oxygen facial. My provider was Alisha. She was very knowledgeable and gave me a great facial and some advice on exfoliation. My husbands provider was Shanese and she also provided a relaxing and knowledgeable facial. They did not try to hard sell lots of products, as I’ve had experience with at other spas. We were escorted back to our respective lounges and picked up for our couples custom massage. Jill and Buckey were the provider’s. They were very professional. We both wanted medium to deep pressure and some special attention to the back and neck. They did not disappoint. Overall, we had a lovely experience and will choose this spa in the future. Unfortunately due to the time of day, we were not able to experience the pool or sauna, but we will check those out next time.

Julie Itskovska

Come and get treated like royalty! I would suggest taking advantage of access to the gym, steam room, and outdoor pool throughout the day. Make a day out of it !

Jessica Johnson

Top notch service. Daniel provides an amazing facial experience- creative and he's got great energy. Angela's 10 years of experience shows. My lavendar mani was luxurious.

Robin Green

Great Spa Services and amenities.

Janelle M

The staff and amenities were great. The lady who did my mani/pedi was amazing! I really enjoyed the experience and the results lasted for much longer than usual!

Kellye Hall

Great staff, awesome amenities

Robert Ripper

An upscale wellness place with great customer service.

Stacey Frost

The actual treatments have been good. The atmosphere of the spa is not good. You go to a spa for luxury and pampering. At most high end spa's, there's fruit, tea, maybe a snack mix with some chocolates in it. Lots of perks to make this a welcome and inviting place to chill. A while back they trimmed it down to quaker oat squares (yes the junk some people give their kids) and tea. Now it's even less - the tea is gone and they offer coffee and I didn't see any snacks last time. I don't know who wants to drink coffee at a spa when you're there to relax. They've cheapened the whole spa experience and made the atmosphere pretty bare bones and not at all high end - which is ridiculous bc keeping up with that is pretty affordable. That aspect has gone downhill to the point it's like they're not even trying to make an effort. Clientele that would be here are the same that would be at the Grovepark or the Ritz (both of which leave out high end tea, sophisticated snack mixes and fruit). Ballantyne Resort Spa is leagues behind (didn't used to be). Then you have the steam room. It's a cheap, prefab insert that actually is so flimsy it gives when the door is closed. So relaxing steam one minute and then avalanche of water from the ceiling the next. Any time anyone leaves or enters prepare to be doused! First world problems I know - but if it weren't first world prices I wouldn't expect as much. Little tweaks and a steam room renovation would get this place back in the game. Spa management team needs to get back in the game already from that point. But overall it is clean and smells nice. They just need to stop treating it like its an in and out quick service spa.

Chris Wertz

The 2 tennis courts are decent...... surface needs cleaning, but overall nice place to hit.

M H

The massages at Ballantyne are wonderful, and I would rate them as 5-star. However, the spa services for manicures and pedicures is subpar and overpriced. I've tried this spa twice for mani/pedi's after a massage, and have had disappointing results both times. The first time, I picked a regular polish, and it chipped within 48 hours. The most recent time, I selected a gel polish, and it was chipping/peeling off within 5 days. When I have manicures with gel polish done at other spas, the results last 10-14 days. Ballantyne Spa's manicures/pedicures are overpriced and poorly done. I will be using my money and time more wisely in the future - I'll visit Ballantyne Spa for massages, but never again for a mani/pedi.

C Me

Beautiful place. Lovely staff. Great services and reasonably priced.

Deborah Gandy

Love this place, service is impeccable, everyone is nice, good and drinks off the chain

Alyssa Goretoy

I had a great experience! Every friendly and very understanding with my first wax. I will definitely be coming back!

Missy Williams

I went for birthday..last year in 30's..was amazing! Massage from Elisha was first class. I got my hair done and colored by Mayka and it turned out amazing. Was a great experience all around. I will definitely be going back. You are tuely treated special and pampered. Thank you !

Louise K

Disappointed in my last nail appointment. Got a gel manicure, the tips and edges started to lift my the 3rd day. Then within a week half my gel polish came/peeled off like cheap polish. Never had gel do that before. Not happy with result

Ursula Bonfiglioli

Absolutely the worst call center ever at the SPA. And not expected from such a place. it is impossible to reach people and in spite of several messages I have never received any return call, but just been put into a voice mail when asked to talk to a Manager. Disappointed.

Southernbelle Amy

Below average spa. After visiting truly upscale spas elsewhere, this place is truly lacking. The waiting area is disappointing and lacks opportunity to relax. The amenities are a joke and the outdoor pool restrictions are ridiculous. The steam room and sauna are tiny. You have to share the indoor pool and hot tub with hotel guests. The services I’ve received here are just ok. I’d go out of my way to go to a spa that offers an authentic spa experience. There is nothing exclusive about being a guest at this spa.

Barbara Iovino

Love this Spa! You must ask for Julie...nest hairstylist, colorist and person ! She brought me from blond to Red in one day! All love for this place..... and did I mention their spa packages are out of this world I can't wait to be given another one hurry please!

Nicole Sanders

Great service! The manager, Steven, was great! Cannot wait to come back!!!!

Bishop S. JaNine Hyman, Ph.D.

Ritzy and ellegant.

LaVenus

Loved loved my Matcha Detox Massage here! I think my tech's name was Bernie. This massage is a blend of hot stones and a warm wrap at the end with some matcha tea. An all around great experience at a great price!

The Computer Tutor

Loved it!

Brenda Dixon

Overpriced and overrated. This was my last $ spent here as it is just not worth it.

Joseph Orechovesky

I can't stress enough how well trained, friendly and professional the staff is here. I won't be going any where else for my spa and relaxation needs after today. Now on to why this is 4 stars and not 5, the food. I cant begin to describe how bad it is. Stale chips, and lazily thrown together sandwiches that are more fitting for a school lunch than such an upscale service. This stuck out even more because of how perfect everything else was. So you should 100% come here, just plan to eat elsewhere.

Jeremy P

The luxury has taken a step backwards after the renovation, but the service is still very good.

Nicole S

Just ok

Stanley Van Etten

Not really a 5 star spa, way too expensive for experience, 3 star at best.

Rachel Rosenthal

Bucky is am ahhh-mazzing massage therapist! Truly one of the best. I love everything about the Spa and my time there except the robes... please have different sizes available, not everyone is a large. They are also way too thick and heavy for summer. Everything else is A+

Robert Huang

This was my first visit to The Spa at Ballantyne and Sarah Clark was my masseuse. She did a phenomenal job! She was very knowledgeable and had the perfect touch. I will definitely be back. Ask for Sarah if you go!

Cartier GS

It's a beautiful place, the ambiance is set precisely to make you relax. The service is marvelous, everyone of guest service wants to please. Where this place fell short for me was the actual massage. I ordered 80 minutes of the ashiatu (they walk on your back to create the most pressure.)massage, however what I got was 60 minutes of not very much pressure and 25 minutes of my massuse cleaning the room for the next guest. During the massage oil splatters everywhere. The massuse used a lot of grease and didn't wipe it off, by the time we were done and after she had left the room, I had to w degrease myself. I was very disappointed at the quality of the actual massage, I had been looking forward to it. You shouldn't over promise and underdeliver.

Melissa Hunter

Treated myself to a spa day for my birthday that included a facial, massage and pedicure. The massage was supposed to be Swedish (not deep tissue) but I literally woke up the next day BRUISED. Huge, black and blue bruises that looked like I had been in a car accident. I decided not to complain, but I did let the spa know when they sent me an online survey. The "lead massage technician" called me, and while she seemed shocked and apologetic, she offered no remedy or compensation whatsoever. No free massage, no discount off future services... just a lame apology for a bad experience and an invitation to come back and spend more money. I've been enjoying massages for 25+ years and I've never been bruised before. Will never go back.

melvin mason

Number 10

Niterain Nomatribe

Great staff! We had a relaxing time.

Christine T

An unforgettable time...

Flynn Wolfe

Spent half day here. Started out with a deep tissue massage. While I waited to get started, the attendant brought me a bottle of sparkling mineral water. This was my choice out of other offerings including wine or beer. The massage was 50 minutes long done by an experienced masseuse. It left me feeling relaxed and refreshed. Then I spent a few minutes in the steam sauna, more time in the dry sauna and then to the indoor pool. After some relaxing time here, we were off to the outdoor pool. After spending all the time we wanted here we were back inside to the whirlpool hot tub. It felt very nice and relaxing. Back to the indoor pool then back to the hot tub. I finished up bavk in the steam sauna, the dry sauna then a luxurious shower. We were treated with excellence. After this exceptional experience we were off to the movies.

Shonda Thorne

Absolutely love this place. I get my waxes done by Ms. Shanese and she's the best. I swear she's like another bestie. Very relaxing atmosphere and the staff is very professional. I've been going here for 2 years now. Great Place!!!! Reasonable Prices!!!

Luba Anderson

I came here yesterday with my mom (01/03/2019), as I was in town visiting. I have gotten my nails done so many times. I am a nursing student, so I can only have short nails, and they must always be neat and neutral. I went with a nude color. My tech was Marilyn, from South Carolina. She was so friendly and sweet. She did work diligently and made me feel very comfortable. However, as for my mani, that with tip totaled $60, my polish has already come off. And mind you, I did not get regular polish. I paid an extra $15 for gel polish and it is now ruined. I noticed yesterday, right after I left the salon, that there were bubbles in my nail polish, especially in my middle finger. And while I was scratching my leg today, the entire polish came off! I am now getting bubbles in other nails as well. For how high end this salon is supposed to be, it is absurd that my gel polish is coming off not even 24 hours later. ridiculous, and not worth your money. Get them done at Walmart, at least the polish stays on.

Dawn Bell

SO relaxing. Would go every week if I could.

Heidi Christina

Very lovely spa on the expensive side

Mike Williamson

Stopped by and got a Mother's Day gift package for my wife. She loves this place. Easy gift.

Shannon Schmidt

So disappointed. I scheduled to spa manicures for my mother-in-law and I thinking that this would be a more luxurious experience than the normal local nail places given the price ($60 each for gel nail polish plus a mandatory 20% tip). My mother in law had acrylic tips on her nails and she wanted them filled and shortened. You would have thought she had asked them to hand-create new fingernails for her. The technician (Tuya) was incredibly rude to her and told her the whole time while she was doing her nails that "I don't normally do this; don't ever come back here for a manicure". What? My technician was very kind, but an hour after I left I washed my hands and the nail polish started bubbling up on two nails and the next morning the polish peeled off my nails. $156 and my MIL was treated like a nuisance and my nails have to be redone. What a disappointing experience.

Lucrecia Cummings

I had the best time!! Loved the marine detox mud wrap!! Very tranquil and relaxing place

Don Hale

Amazing resort and spa. Loved it would love to go back again!!

Wendy Pheil

I hope to be back soon. It was so relaxing in a luxurious setting. Crab cakes for lunch were very good, too.

Core' Cotton

Had the best time today. The Matcha Detox massage is an absolute must! Please, please ask for Erica!!! The best!

Heidi Curette

I went to the spa for a facial on Sunday (2/4/2019). I am giving 3 stars because I am so disappointed in the changes to the lounge area. It has been a while since I have been. But who decided to take out the lounge chairs and make people sit in the MOST uncomfortable upright chairs? This is not relaxing at all!! If your thought was to create more seating...epic fail! You go there to relax not to sit upright in a hard chair. Horrible! I would like to say my therapist was amazing! Her name was Shannon. I got a facial. She was attentive and did an amazing job! I would definitely go back to see her again, if only there was an actual place to relax before you get your spa treatment!

EMILY Brown

I scheduled a girlfriends Spa Day, massage and facial to start the weekend off to celebrate my best friends bday. 2 hours before my appt I get a call from Ballantyne Spa informing me that one of my massages would need to be cancelled due to staffing. I immediately told the spa rep that this is unacceptable and that she needed to find me something at the 1230 time slot. When I originally scheduled the appt they had several slots available for the same service. That's means Ballantyne Spa cancelled my service instead of cancelling someone that scheduled after me, knowing that I planned this for my friends bday. I felt that the Spa didn't appreciate my time and it was very disrespectful. As a business, Ballantyne Spa needs to value a client's time and treat everyone the same. You think they would have offered my friends and I free services due to their lack of professionalism. I heard that Ballantyne Spa treated some people differently and I never thought I would be in a position to say it's true!

Anastasiya Rybak

One of our best friends had a wedding here this weekend. My husband and I decided to stay one night to avoid any driving and have the opportunity to enjoy the event. I started my day at the spa which was phenomenal, ordered room service after, relaxed (my husband was the groomsman, hence I had time to fill). The wedding was gorgeous. The problem began after the wedding when we decided to get one more drink with friends before heading out at The Gallery Bar. I was extremely disrespected by the manager blurring out blanket statement that I was "visually intoxicated" and they would not serve me, when through out the entire night I might have only had 2 drinks. They didn't only disrespect me but every one who came by from the wedding. They proceeded to tell us that the fact that our friends have spent stupid amount of money on the wedding meant absolutely nothing. They threatened calling 911, and kicked everyone out. Unfortunately everyone was in a clear state of mind, and the fact that everyone was disrespected made everyone extremely angry. I will never come back to this place, and if you have a wedding here I would make sure to advise your guests they cannot linger around because they will be discriminated at.

keith shavor

This establishment is an great place too relax very luxury. I purchased an couples package for my wife and I; for Mothers Day. We love getting services done together when we out on the town, traveling or in our local area. Our first time at Ballantyne Spa Tori from San Diego made one magnificence impression. Normally while getting my Pedicure I will watch till the end. Tori magic touch left me fighting like a newborn fighting their sleep.....lol; I couldn't fight her touch. for the first time in 10 years of getting Pedicures with my wife; no one has been able to put me too sleep until Mothers Day weekend. My wife was happy I found what I been seeking over these past 10 years. Tori was very professional and caring she was very organized; her lay out of products and tools was appealing to the eye nothing was on the table just thrown around in a mess. After waking up....lol. I inspected the service that was given while I was in zzzz land. WOW.. She did an superior job. This experience not only went above my expectations. This day was about my wife and I got too steal a piece of it by getting a immaculate provider. It made my wife's day that I found happiness; Win/Win. I would say too all the gentlemen out there who is skeptical about going to a Nail shop or Spa. Go too Ballantyne Spa... Tori is the one. They should invest in this young lady future as an Reflexologist she got more too give than just a Manicurist; She has a magical divine touch. Me and my wife will be coming here; here on out.

Karla Johnson

The women who go there and half the staff are stuck up and judgmental but the massage was great and the spa aspect was relaxing. Had one of the staff tell a lady she was leading back to the back that I must be a kid and it must be a "mother daughter spa day". I'm 25 and I was there alone but I guess she just wasn't used to seeing someone who actually takes care of their skin there

MEDI Black

Spa profession

Kate Miller

Heather Sullivan and the team at Ballantyne Hotel Spa are top-notch.

AKM Auto Key Masters

Fun relaxing and amazing treatments

Jessica Parker

Such a wonderful place to get away. Atmosphere is so relaxing and the staff very kind. The spa has a dungeon like feel when you walk down the stairs so feels almost like you're going somewhere far away from every day life and stress - I know, weird description, but I think it every time I go and maybe I'm not the only one!!! Highly recommended!! A bit pricey depending on what you're going for - but well worth it.

Alley Kat

Such a beautiful and elegant place (the spa hotel). Prices are high but the service was nice along with the added sauna and snacks they provide in the lobby of their Spa. Could see a beautiful wedding reception here (their garden and other parts of the hotel is gorgeous)!

Alan Kuz

Enjoyed my time. The men’s experience used to be 100% back in 2008, but is now about 97%. Very enjoyable still!

JM

My sisters and I had a Wonderful Spa Day on 3.30.2019. My massage therapist was Jessyca and she was AMAZING!! I received the Warming River Rock Massage. Plan to go back in the future.

Diahna R

My fiancé and I went for a valentines weekend escape. From making the reservations all the way until we were checking out, the service was outstanding. Greeted with mimosas, a great massage, nice amenities, and more. We didn’t have lunch there but we definitely plan on going back soon.

Abbey Benjamin

I've been to The Spa twice and my overall experience was great. The only thing is the girls alway give me the wrong size robe or shoes I'm no size two and I always feel uncomfortable asking for a bigger size I think they should keep a log or something of their clients size just a suggestion. However the experience is great my first time I had LeighAnn who did my facial and she was great. This pass visit I had Daniel Rueff and there is absolutely no words to explain how amazing he is. I highly recommend if you're getting a facial to book with him he is phenomenal. The atmosphere is very relaxing and the staff is very friendly I love the fact you get access to the gym, pool etc. for no extra charge. I'll definitely be back.

Ashleigh Butler

I myself am an esthetician and Was not at all happy with my experience: They sent me downstairs without telling me to go, I was wandering the spa with no idea where I was until I found someone. All the employees at the front desk were very short with me and didn’t seem to care about my spa experience. My facial specialist was very impersonal as well. Barely massaged my face and it seemed like she tried to touch me as little as possible during my service, just applying products. Needs some work on hospitality, I want people to seem like they care about what they are doing to me, especially when it is an expensive, “luxurious” treatment. Very disappointed.

Christian Jones

Great experience. Sauna and steam rooms. Complimentary drinks. Heated pools. Top notch in every aspect. My massage therapist was Olive and she is amazing. This has to be the best spa in Charlotte.

Shea Howell

I've been coming to this spa for years. Really good value. Schedule a treatment over $100 and you can have access the their gym, indoor pool, hot tub, sauna, steam room. They have a lovely waiting area where you can read a book and just unwind. You truly can spend the day here without it costing much.

Renee Pilla

Facial was an experience, Ashley did an excellent job.

Kay Babylon-West

This was my second visit to the Ballantyne, my first visit to the Spa. I've seen mixed reviews but I'm glad that I made the decision. The staff couldn't have been nicer or more accommodating. Susan B was my massage therapist and she was amazing! Complimentary wine, champagne, or mimosa if you are so inclined. Citrus iced water is available as are nice snacks. My Carolina Lavender Massage came with a small piece of chocolate and iced lavender tea. NICE! What a great way to spend a couple of hours on a Sunday afternoon.

Ann Banks

Awesome place! Had a spa day! Was wonderful!!!!!!!!

Leslie Clement Gutierrez

The Spa at Ballantyne Hotel knows how to pamper its guests! The staff was very welcoming, accommodating, and the massage was unforgettable! I thoroughly enjoyed the 80-minute Matcha Detox Massage with Therapist Keisha Riley today. It was a girls-mother's staycation treat!

Lashone Caldwell

Love This Placs

Tesha Martin

Sharon was amazing!!!!!! Thanks for an awesome job and awesome service. Nice clean luxury spa.

Dorian

Amazing experience. Kind staff members, excellent service

Mrs T Wheeler

EXCELLENT! I'M DEFINITELY GOING BACK FOR MORE R&R!

Agnes P

Great facility to spend a day. Relaxing and top notch service. Thank you.

Paige S

I have visited twice now. Great spa services!

Crystal Clear

This is 3rd time I have tried to get a bamboo massage with no luck. I guess you have to make appt more than a month in advance

Nadasia Tucker

Amazing

Kerry Hodel

Terribly disappointing for the cost - not top-notch at all. Bride-to-be spent tens of thousands and we + multiple guests at the hotel yet we received NO discount when spending well over $500 for 2 girls treatments. Staff accidentally undercharged me at checkout by a mere $20 and wanted me to WAIT while they fixed THEIR issue!!!??? Just so we could get charged the extra $20?! Treatments were all 'just OK', and I'm a vet at spa treatments, if I spend over 500, I damn well expect a SPA experience. Really disappointed, and it's a shame because the facility is quite nice - obviously bad management and poor attention to detail. A few good tech's on site, but I expect a place like this to not have spotty providers, they ALL should be stellar and ALL service should be top-notch.

Colleen Brooks

Been going here since 2003, it Used to be better. The steam room has been out for months. Disappointing.

L. Ashley Littlejohn

Amazing

alejandro lakh

This is by far the best spa I have ever been to, and there have been many. Thank you so much. Every single massage therapist there is tip top as far as professionalism and quality. Yes it is pricey which stinks however I was very happy every single time went I was paying for the atmosphere, the service and amazing staff

Danielle Miller

Poor service, my facial was a complete letdown, the esthetician started late and ended early, she was extremely rough when applying and removing masks. But also most of the staff that I encountered were rude, the wine glass I was served had several lip prints on it (gross!) And the waiting room was not relaxing, it had uncomfortable chairs and all the furniture was extremely crammed, it was difficult to move when no one was in there let alone if there were other people there. Really bummed, I was hoping this spa was going to be my new "go-to."