Reviews of Spa At Biltmore Village (Spa)

Jordan Rose

Friendly staff, elegant facility and wonderful massages. My Fiance and I will definitely be returning for a couples massage when we return to Asheville.

parker Womble

I went to get a facial for the first time and it burnt my skin now I have a rash on the side of my lip and it looks like herpes. I have to go to A new school next week and I'm going to look like I have herpes. But the staff is really niceand it was quite relaxing

Tori C

I have studied skincare and have never had a better facial than one with Suzanne at the Spa at Biltmore Village. The entire staff is so warm and welcoming. I highly recommend!!

dave smith

My wife and I came here on our honeymoon and got the couples massage. The whole experience was incredible. The massage made me feel like new. Barbara, who gave us our facials, gave us lots of great recommendations of places to hike and places to eat. The whole experience was wonderful.

Teal Tiller

Went for a prenatal massage at 32 weeks pregnant, and my massage therapist, Melissa, was so wonderful. Relatable, personable, professional - so relaxing and perfect. The nail tech for my pedicure was also named Melissa and did a wonderful job as well. I felt so spoiled. Would definitely recommend and visit again!

Christy Flores

I had such a wonderful experience today. The atmosphere is so soothing. Greta did my massage today and it was amazing! Can't say enough good things about this spa! I love it!

Katie Davis

I’ve been twice, first massage was ok. Then today I worked with Melissa and she was spectacular! Beautiful setting, excellent customer service and lounge area.

Katherine Lee

My girlfriends treated me to an hour long massage for my bachelorette. It was scheduled on a Saturday at 5pm. Arriving at exactly 5pm, they said we would only receive 30 mins of it because we arrived at 5pm (they wanted us to be there 15 mins before). We decided to still go for it and changed quickly in their cramped restroom (not even a locker room). We put our belongings in a locker. During the massage, I asked for more pressure and the lady didn't oblige me saying relaxation is all about breathing and less about the pressure. She ended the session a minute before 5:30 pm. They closed at 6pm but they were rushing to get out of there. We got home and I realized Imy apple iWatch was missing. Since they had closed, I came back first thing the following morning. I used the Find my iWatch function of Apple and it pointed to the spa as the location. I programmed it to play a sound only to get a notification that it was found. Someone in the spa had taken it and my watch was never found. I had to make several calls, follow-ups to get an update. They need to review their security policies esp in matters involving client's belongings. At the very least, do all to find it and give timely updates.

tamara moiseyeva

Fantastic day spa. Offers great selections of services and interesting products.. Definitely leave the place completely relaxed .

Mary Sherman

If I could give zero stars I would. I came for my sister’s bachelorette and this spa called us to confirm our appointment which is great but they had a reservation for just one person which obviously was inaccurate. We told them that and they claimed we had called to cancel the rest of our party. Then told us they’d have the owner call us back to fix the situation and NEVER called. This ruined the brides Saturday and she was extremely upset. Horrible customer service.

Deb Crawford

My daughter and I went there for manicures before her wedding, and it was the best manicure I have ever had!! Too bad I live on the West Coast, or I'd be here often!

Chris Thompson

I had a wonderful experience here! The staff were very friendly,.professional, and knowledgeable. I think this is the best spa experience I've ever had. I definitely recommend it!

Jenn Strang

I was in town for work for a few days and spontaneously called to see if they could squeeze me in for a massage and pedicure. I had left a message earlier in the morning and received a prompt call back when they opened. The booking and check-in process was extremely easy and pleasant. The massage experience was amazing. Greta did wonders to work through a lot of excess stress that I had been holding in my back and shoulders. I highly recommend her! The pedicure I received was excellent. I will definitely be back when I'm in town again.

Becky Buja

Staff was very nice. We were walking around Biltmore Village and I decided to get a manicure. They couldn't fit me in, but was able to give me something a couple hours later. My manicurist was very nice & did a great job. Next time we're in Asheville, I'll definitely visit again.

Tamara Ratliff

My boyfriend and I came down on a spur of the moment weekend trip to visit the Biltmore. Decided last minute we would like to get pampered. I picked this place simply because of other reviews and that it was close to the estate. We went in and it was quaint, clean and the staff greeted us like they were happy to be working at 10 a.m. on a Sunday morning. They gave us nice comfy robes, slippers and an option of water with cut up fruit in it or hot tea. I received a wonderful facial. Both of us got massages that were fantastic. While I was getting my facial they put my boyfriend in a warm foot soak and gave him a magazine to read while waiting. If ur looking for a cozy place to go that offers any service you want, this is the place. I’ll be going back next time I return to Asheville.

rach7874

My husband and I got a couples massage and both therapists were aaahhhmazing! Ask for Liz. That woman has skills!

Katy Beck Mallory

Only ask for Beth. Went this weekend as part of a friend's 40th birthday girls' trip. Our group had mixed experiences - more than a few of the girls left with pretty mediocre feelings on their Biltmore Spa massages. I had Beth and thought she gave one of the best massages of my life. She listened to what I wanted (medium-to-heavy pressure with focus on upper back, shoulders and neck; no oil in my hair), towed the line PERFECTLY of working out trouble areas while still making the experiences relaxing, etc. Highly recommend Beth but would only go see her.

Haley Banks

My first time getting a massage. You are greeted as soon as you walk in. I simply filled out a one page form and they asked about what I’d like to have focused on while I had my neck wrap and feet soaking. I had a wonderful massage and facial I will be going back. I would definitely recommend. Wonderful customer service and they care about you as a person! I felt so relaxed and still do hours later. I loved everything the oils, they offer refreshments, everything was clean and such a calming place.

Jessica Price

Such a wonderful experience. Juile did my facial and Melissa A did my massage. Both women were incredibly kind and good at what they do.