Reviews of Great Jones Spa (Spa)

Shawn Stevens

My Wife and I attended this Spa for our anniversary and this place did not disappoint. Awesome small spot, not too crowded, amazing hot stone massages, and pleasant staff. Definitely would go again.

Orion Jump

Excellent and quality service! The team is professional and prices are fare. Thank you

Nicole Jesson

Quiet and relaxing

Joe Catalano

I recommend going during the day. It's more crowded in the evening obviously. Massages here are very pro and relaxing.

Diana Perez

The worst experience I ever had, if there was a way to give 0 stars I would. When I first walked into the locker room a cleaning lady was trying to open a locker that was locked, soon as she saw us she quickly pretended to pick up a towel. She stood there the whole time staring at us while we undress. That made me feel very uncomfortable. In the pool area we were sitting on chairs and a male employee started to clean/brush the walls right next to us so the sounds of brushing was totally unpleasant. Another lady was cleaning the other side of the wall as well, it is called a spa but sounds more like a construction site. We complained to the front desk and nothing was done. Then another employee follow us into the locker room and stood there until we left. The Brazilian wax was awful seems like the lady never did it before or she just don't know the process. She left me with hair and wax all over. I was told that it didn't matter if I get the wax before or after going to the pool, so I got the wax done first after that I was told I cannot go into the pool because I got the wax done. I was only able to sit on a chair the whole time. My pedicure was awful too, my 5 year old daughter does a better job. Don't waste your money on child like work that is supposedly done by professionals. Oh I almost forgot to mention one of the most disturbing thing happened the lady finished my wax and says "It just like a little girl" who in there right mind would want to hear that.

Suzannahartist

Expensive Bathing Suit Vanishes Bizarre...I have been going for years every blue moon -- not a lot but I always loved Great Jones spa but now there is something very, very wrong there. If you want to relax by the jacuzzi and waterfall expect to see hard working individuals coming and going -- constant stream -- another wards not so peaceful and what is interesting is so many employees that even in the locker room you are never alone. There are two showers in the woman's locker room and only took hooks. I put my bathing suit up there and left it so the locker room attendant admitted she took it and put in a plastic bag and for some reason she left it on a bench. The bathing suit was mostly likely stolen -- very creepy. Also the massage had the worst music and I was told there was no other option so I asked for no music. There is something very very wrong with the Great Jones and after so many years of thinking it was great I won't be going back. I can't recommend Great Jones.

Jeffrey Glovsky

Had Taran, fantastic massage and great place to relax after

Harvey Jenkerson

Relaxing spa, quality services, therapists are kind and skilled.

Caroline Hardy

Very nice for Manhattan based spa. We just did the water lounge pass for $50 ish each for 3 hours. Nice jacuzzi pool, cold plunge pool, steam room and sauna. It isnt huge but was fine for a Sunday with about 10 - 15 others there while we were. Most chairs are plain plastic, not very comfy or relaxing, so not very spa-like. Lockers are handy using a code you set yourself, so no need to keep a wristband / key on you. Nice extras in the changing room in case you forget things like a comb or hair ties. Would definitely return, but you do get a lot more value for your money at the huge spa retreats in Queens/NJ - but if you don't want to travel and are Manhattan based this is a great option!

Corey Meo

Staff are professional and friendly, great place to relax and unwind. Thank you.

Kim Gannon

Oasis underground!

Kate Kisiel

Amazing place for amazing price. Buy a massage and have a day at the spa included in the price. Amazing!

Antonios Karagiannis

Really clean and good services. Only a few details, which could take it to the next level. Chair and recliner availability is not that great. That sauna door hinge was so squeaky, every time someone was getting in or out, it was messing with the peacefulness of the place. At one of the massage rooms, every few minutes, you could hear from behind the walls, some kind of machinery, like a water pump, going off for a few seconds, every few minutes, again messing with the whole tranquility experience. Lastly, the men's showers could use an upgrade. Every time someone flushed the toilet, the water was getting really hot momentarily.

Joyce Bycher

It was a gift for my granddaughter. She loves it here

Jaime Graham

I had a deep tissue massage, which was pretty bad. I would not go back. Too many other much better spa’s In NYC. Also the locker rooms are old and dirty with poor facilities.

Chanel Brown

I had a nice experience at the Great Jones Spa. The Thai massage that I booked was good but not amazing; I did however feel relaxed afterwards and my masseuse was very friendly. More than the massage, I really enjoyed the use of the facilities. They have a nice sauna, steam room, and jacuzzi. I also like that they have the option of bringing your own food in. I would definitely return for the use of the facilities but I probably would not go with the Thai massage again.

Athena Chang

My girlfriend treated me to a Lemongrass and Mimosa Body scrub/massage package for 60 minutes and WOW that is the best body treatment I have got. We came here about an hour early just to enjoy the facility. There are a jacuzzi, cold pool, steam room and sauna all free to use if you buy a service here. If not, it is $50 for a 3hr pass. After we hung around in the lounge, I went into a private room for the glorious service. My masseuse, Rebecca is very friendly and very very good. She massaged the scrub deeply into my skin carefully and rinsed me off after all was done. It felt amazing! Then she massaged me with more lemongrass oil and I was so smooth and moisturized after the treatment! I would love to come back again for this super pampering experience!

Annie Weaver

Had a wonderful scrub here! The water lounge is relaxing but very small. Overall great atmosphere and lovely staff

Brandon Bellini

Treated my Mom to a massage as a gift thus past weekend . She usually loves them. She said this was the worst massage ever. She didn't feel at all relaxed when done she was sore the following two days . She usually never wants it to end BUT this spa treatment actually hurt. Not relaxing and total waste of money she tols me . Don't go here !

Pavlo Marchuk

I was here several times and can say that every massage I got here was very professional, comparing to other spas I've been. Plus they have steam room, sauna and pool which are included into massage price, and you can stay there as long as you want. Definitely recommend this spa.

Joel Pitra

Great spa for the money! Go to Ian if you are an athlete and need deep tissue massage work. Really cool space and will definitely be returning with my girlfriend for next time :)

Aydrian Howard

Went in for a massage. There was a little mixup with the reservation, was supposed to be a couples massage but was booked separately. The manager did a good job of making it right. Had the best massage I've ever had at a spa. I highly recommend Ian. The rest of the spa was a little small. The steam room was nice post massage. It was pretty good value for the cost. I'd definitely go back for another massage.

Larissa Dzegar

I loved it! Had a great massage with Adam. Great water lounge area with steam room, sauna, jacuzzi, and showers. It’s a fun place to go with friends and the massages are actually incredible.

melissa buchmiller

I haven't yet enjoyed a massage at Great Jones but i have enjoyed the water lounge. It's small but peaceful warm and elegant. I've read the reviews before posting and i disagree with the negative ones. Honestly people... certain places or settings just aren't for everyone. yes it's small but it's lovely. It's refreshing and clean, richly scented of eucalyptice upon entry. lots of products for sale and high grade long lasting candles which i love! It's a nice place to enjoy girl time with your friends. staff is super friendly and efficient. There's lockers with robes slippers and towel, lots of amenities within the locker room. The attendants are always tasking and never in your way. Cell phones are not to be taken out in the locker rooms for secured privacy of the changing woman. But, soo what if there's cell use in the lounge and photos taken people love to show off a good time jeez! No, i wouldn't want to be here if the lounge is full; however, when its not i tell you its a time well spent you leave feeling relaxed & brand new! Try it girls!

liat dakar peles

My go to spa. Great treatments everytime! Nice snacks and hot/cold pools

Amy Harris

We were a little nervous about going here because of the reviews. Overall the facilities were good so was the massage. No frills, but it definitely did the job. I would definitely return.

Steve Banks

Really good

I

Always a great treatment and love the amentities.

Vlah Monfort

Great massage and loungd area.

Randi Beeber-Luxenberg

best therapists are found at the Great Jones Spa.

Joshua Maldonado

This place is below average. The 60 minute tissue massage was good but everything else about this place needs a makeover. The locker rooms were worn down. The jacuzzi was barley warm and the cold pool was extremely small. I did enjoy the sauna but overall I wouldn’t pay to come here. Thank goodness someone gave us a gift card.

Aaron Wylie

Went to get a deep tissue massage with a friend who recommended it. Every once in awhile it's nice to get it done. It was great, the first two minutes I heard a bunch of cracks, which I really needed, the rest was just icing on the cake! I left feeling recharged and ready to take on the day. Will be back!

Victor Salazar

Very nice and relaxing

Indira Bey

I will definitely go there again!

Chika Irikura

Long time ago I went to there for Thai massage. Receptionist told me to brought comfortable clothes to have Thai massage so I brought them and wear them and went to the massage room. I was already embarrassing because only I had my own gym kind clothes lol. Then at the room a guy showed up even I said I wanted a woman. Besides, I didn’t need my gym clothes.. I had to be naked anyway for oil massage that was not not not Thai massage that I wanted.. I don’t know why but I just remembered and got question mark about this experience so decided post it. That was very bad spa experience and never went back to any spa.

Sivan Vigder

Poor massage for $150 Very disappointing Told the reception and they don’t care . Will not come again .

Kelly DeMasi

Pool area was super loud, hard to relax.

Natalia Nesmachnaya

Really bad customer service. On my birthday we had a reservation for 2 with my husband for spa and massage. I broke my leg, on my birthday. And while they agreed to move my appointment for free, they made my husband to pay to move his, as he was not injured. This is rediculous! Needless to say I needed an assistance to move around, let alone the emotional side of the story.

Lynn Krohn

Today was my first visit to the great jones spa and I was very disappointed.

Daphne Williams

I ordered a gift certificate for a 50 th birthday gift to be delivered on the birthday. It was not delivered. Very upset to have this happen, of course. I hope the spa experience is better than the ordering process?

sharone bakal

This Place sucks they charged me full price for a crappy massage by an unlicensed therapist from abroad

Corey L

The water lounge was a great way to relax. Nothing fancy but clean and enjoyable.

Simon Kobakian

My fiancée and I were so pleased after visiting this place - see Jacob for the best massage. The space is not as small as other reviews suggest... unless there’s another 50 people in the water lounge. Such a relaxing area with the pools, sauna and steam room - you go spend 2 hours there. Definitely recommend after a week navigating Manhattan by foot!

Rob Bye

A very strange atmosphere that’s kind of like chilling out in a dark basement with cheap furniture and chairs. The sauna is fantastic, but apart from that, it’s a very poor experience.

byulaa yoo

Get a ticket for the water lounge: sauna, jacuzzi, cold pool, and chakra-balancing color therapy room filled with eucalyptus steam. Book specialty services, when you spend $100, visit to the water lounge is included.

april curnutte

Julia did highlights in my hair last Friday & I love it. I'm so glad that I found her, because I have not been this happy with a stylist in years. She has a great eye for color and really listens to you to figure out the best solution for you. Everything is organic so, the smell is nice and you don't have any regrets lurking around. Julia is fabulous and she had made me feel younger and prettier. Thanks, April

Lily Derella

I love it here!! Great facilities with hot pool, cold pool, sauna, and steam rooms.

Chandler Gould

I had a wonderful experience at Great Jones Spa! I booked a 60 minute Swedish Massage, and it was incredible. My masseuse Mileidy was so kind, and did a wonderful job! The water lounge was very relaxing, it was nice to have a cold pool, a hot tub, sauna and a steam room. My only complaint was that it was a bit small, and there were only 4 lounge chairs. I was never able to use a lounge chair, and it was a quiet Monday afternoon.

Mona Barakat

It’s a pretty big space in a crowded part of the city, clean and usually not too busy. However, my experience here wasn’t pleasant because it wasn’t worth it. I won’t be going again. I’ve been to very high-end spas around the world and been to the quick and to the point Chinese spots too, so I know what to expect from where.. this one had not so friendly + professional staff. The people at the front desk are rude and not very hospitable. The massage was very average; the masseuse spoke a lot for a relaxing massage and the result of the message wasn’t that good. Didn’t hurt but didn’t feel different afterwards. The woman who did my facial did the opposite, said nothing even though you need to tell the customer what steps you’re doing, what products you’re using and etc. some steps were painful and she proceeded with them without any warning. Again, the facial lady wasn’t hospitable. I felt they’re doing me a favor instead of feeling welcomed even though I spent 400$ for just 60 min basic massage and basic facial. Few other points.. Steam-room and other amenities are basic, no salt pool or any additions that you find in some spas. The common area is mixed. They give you disposable swimsuit if you forgot yours. You also get a locker with slippers and plastic bag inside. The snacks options in the lounge area by the pool is very limited and below average for a place that tries to be in a certain scale, basically not a St. Regis expectation, but the prices aren’t kinda the same.

Marlene Herrera

Not worth what I paid for Everything was nice and clean and smelled great. The massage was ok I relaxed. Even if I didn’t leave the generous tip I did, still overpriced. Water lounge is small and the surcharge for setting up a bottle and my little slice of cake. Not worth it at all. First and last time coming here

Kelly Moran

The spa treatments are top notch and the included water spa is made up of a steam room, sauna, whirlpool and cold plunge. I could spend hours in this place.

Gabriela Imbrosio

Amazing

caroline guerra

Awesome spa, nicely hidden. Larger inside

Hanna Kagansky

From the massage to customer service they are great!

Amanda Fischer

I had an amazing experience at Great Jones Spa earlier this month. I waited for my facial in the water lounge which was wonderfully relaxing. The facial treatment was wonderful and Kim made sure I had as much information as I needed. I finished off my stay with a smoothie from the cafe upstairs. Exactly what I needed in the middle of a hectic week.

Stephen Wraspir

Love it and love how i feel afterwards. Nuff said.

Tuan Le

good

Peter J

Awesome staff!!!

Karina Bartkevica

Needs an update

Jake Lyone

Awesome place. Very Friendly individuals

nycgemini7222

Professional and non obnoxious employees behind the desk. Prices are reasonable, given the high end demographic. Can't comment on the services however, as I simply entered to obtain a gift certificate.

Gopalan Nair

Great facility and an excellent masseuse for a deep tissue massage. The water lounge with its hot tub, sauna and spa truly a good way to relax after the massage Problem is that you won't want to leave

Lori Miller

This place is pathetic. My friend booked my facial at 7pm. She mentioned nothing of a cancellation fee. I called at 9am the next morning to cancel...they wanted to charge me 50 percent. I indicated that no one relayed this information. Also I spent 250 on a hydro- facial. They then tell me afterwards that I can not wash my face....so I could not use the water spa. I also have hot yoga tonight so this is a big waste of my money. I talked to the manager Carlos who just offered me a free water spa pass and told me it was on the website. Hint to manaement... train your employees properly and give the information when booking. The place is dirty as well. This is bar far the worst spa experience ever.

Candace Abdoo

The Great Jones Spa does amazing things with a NYC space. How many places do you go to for a massage that has changing rooms, sauna, jacuzzi, cool water dip, and showers with all of the amenities? Essentially,I go there for an excellent massage and each time I am never disappointed. Everyone there is kind and helpful and I cannot think of one bad thing to say! One suggestion that I have is to add a tip or put out somewhere in the locker room a place to put a tip for the cleaning lady. I rate fair mindedness and certainly their hard work is as important as anyone else there.

Galit Sharvit

my favorite place in new york. i am coming for the last 6 years. front desk very nice. therapists are vary and different .

Markus Zang

Enjoyed my day and felt positive vibes around

Alex Gelfand

Overpriced place, the atmosphere is not relaxing at all, the service is below my expectations , Wouldn't recommend

Madeleine Highland

My husband and I had an impromptu spa day at Great Jones Spa. We spend around $55 each for 3 hours use of the water lounge. Had a perfectly nice time without spending too much. Facilities are nice and clean, towels are fresh. They offer you robes and slippers too. Employees are diligent about cleaning up and refreshing supplies. The water lounge has a smallish but pretty hot tub, and a 2 person ice bath, dry and wet sauna as well as a comfy lounge spot with magazines and chairs. This is all in the lower floor of the building so it's not big but the space is nice and the high ceiling gives it the illusion of a larger space. We went Saturday night around 6pm and it was not crowded but pleasantly full of other people. Dressing rooms have showers with shanpoo etc. They also offer lotion, hair product, shaving needs, and blow dryers. It's a trendy area so going out for drinks is pretty typical of the spa goers. Overall very pleased and will probably go again. Only comment was that I wish they had a little more space but in NYC that's pretty much the norm.

Elliott Lavi

This place is just okay, I really don’t understand any of the hype that it’s received on the internet. Certainly does not belong on any “best spas of NYC” list and will be sure to let down after expecting a place that does belong on that list. It’s a shame that we are so used to sacrificing quality for convenience in Manhattan but this well located spa was not worth the price. The place is old, crowded even during off hours, only has 1 hot tub (which can only fit about 6 people) and has no quiet or relaxing area. The “three story waterfall” is merely a wall sculpture of trickling water that can barely be heard over the roaring chatter of groups of friends and loud tourists in this triple height echo-chamber. All of that being said, my massage was great, shout-out to Nick for the wonderful deep tissue treatment.

Kathryn Thiele

Best spa in the city by far.

Sean Doyle

nice experience. loved it.

Chelsey Steinman

Wish I had read most of these reviews before I asked for a gift certificate for my birthday to this place. Everyone who says that it is the opposite of relaxing is spot-on. The people who come here don't know how to behave in a spa-setting, and aren't guided by the staff to learn how. There were groups of people treating it like a pool party, not a spa. It did not feel special or rejuvenating at all. There were women taking selfies and Instagramming the spa (can we please not bring phones into this area?!?!?!). The conversations I overheard were some of the most vapid, idiotic ramblings I've ever heard coming out of peoples' mouths. I'm from LA originally, and I didn't even realize there were people like this in NYC.

A. Ambrose

Great place to relax - sauna and pools are the best part

Audrey Hayes

My daughter took me there for a day-after Mother's Day surprise. The place is wonderful - three levels-- massage, water area (steam room, jacuzzi and cold plunge) with waterfalls and mani/pedi/facial area. Staff was friendly and accommodating. Because it was the day after Mother's Day, it was fairly empty, which was great for us. I can't wait to go back.

samantha turner

go to aire instead

Monica Murgia

Good massages

Lakeith Stanfield

Dopeeee

jennifer segre

Four of us went for the first time. The place is confusing to navigate for the first time. I’m in the service business myself and for 30 years I know how important customer service is. There should have been someone there to show us around. I spent time running up and down looking for assistance. It was awful. By the time I was ready for my massage I was through. The massage was nice but the first impression and service was unwelcoming. The only person who helped us was Ada in the changing room after 5 minutes of running around. Won’t be back. Shameful.

Matias Corea

Gets crowded and it's a bit of a scene. It's not really what I call "a relaxed atmosphere". It's spa for soho hipsters.

Joanna Ogoszewska

Tranquility in the middle of the city. Waterfalls, sauna, steam room, hot tub, snacks, tea...nice staff.

Noah

If you want the worst experience of your life, then come on down to Great Jones Spa! During business hours, your phone calls are greeted by 5 minutes of constant ringing only to be told you cant even leave a voicemail. Want to cancel or reschedule your appointment? Well you're in the right place! No one will get back to you and when you arrive for your appointment they'll tell you that they already cancelled it. Not like the consumers deserve to know before they make the trip anyway, am I right? So now you want to have the situation rectified because having your time and money wasted isn't good business, well you can send an email to them! They'll respond to your email swiftly, a day later, with a response that clearly shows that they didn't even read it! No one to answers the phones and no one to handle customer service? No problem! In all seriousness, this place is horribly run and staffed. You'd be better off going literally anywhere else. You can get massages elsewhere for a third of the price and they'll actually answer your phone calls and emails. I pity anyone who puts up with the low level of care and diligence that this train wreck of an establishment provides.

susan g

overpriced but nice. They had a party when I was there and it got confusing in the water lounge.

Joanne Febus

THEY WILL STEAL YOUR FINE JEWELRY. BEWARE. Camille gave me a facial and removed my gold necklace and never gave it back. I have called countless times and have spoken to the manager Ginny Dean who each time I call acts like she doesn't remember what I'm talking about! And supposedly the general manager is aware! Yeah right. I'm filing a police report on this joint.

Jacob Fleischmann

This is one of the best spas in NYC. A very elegant layout with steam room with jasmine and eucalyptus oils, sauna made of large rounded river rocks kept at 168*F, hot tub with varying intensities of bubble jets, and cold (very cold) plunge pool on the bottom floor. This level is 2 stories under the busy manhattan streets and really feels like an escape, also on this level is "the water lounge" a restful array of chairs and chaise lounges surrounding an indoor waterfall from the street level where you can relax and listen to the babble of the falling water. The locker rooms are very well kept and have restrooms, showers, lockers, and a well stocked sink area (soaps, moisturizer, cotton swabs, etc...). Lush robes, towels an slippers are provided in the locker room too. I went most recently for a couples massage and the experience couldn't have been better. We came a few hours early and decompressed for a while in the water lounge and steam room. The couples massage room is huge and smelled great. My masseuse took my direction perfectly and really worked the aches and pains I described to her and tailored the treatment to my needs (I'm an athlete with many intricate muscular and skeletal issues). My partner, also an athlete, had an entirely different set of instructions for her masseuse who also took the direction to heart and performed a wonderful deep tissue massage. After the massage we went back to the lounge and spent some more time in the sauna and steam rooms which was a great way to extend the feeling of the escape. I really can't recommend this spa highly enough. A wonderful and attentive staff, a great facility, a flexible schedule, and above all fantastic practitioners. Thank you!

Vanessa Powell

Such a great escape from the city - good facials, great massages and pools to relax in.

Fiona Weiden

If I could give 0 stars I would. It was just awful. This was supposed to be a present for my boyfriends birthday and for 55$ I was expecting much more! I could have had the same spa experience in my bathtub at home. The water lounge is tiny, the cold water plunge is not even cold and there is almost no space to lay down and relax after. Everyone is talking and the atmosphere was not relaxing at all. The steam room has Christmas lights in the ceiling which is advertised as a stimulating chakra steam room. The staff at the reception was very unfriendly and did not even say goodbye to us though the staff working in the water lounge was very efficient and friendly. The water in the spa pool was very dirty and we did not even stay the 3 hours we paid for. I wish we could get our money back cause this was definitely not worth it and just a ripoff!

Emma Davidson

Just had a really good massage from a knowledgeable guy called Michael. Thanks! His service was great. As were the reception staff, welcoming and friendly. Didn't find the common parts relaxing however. Loads of young hipsters saying "oh my god" to each other, quite bustling and didn't feel very special. Would not put me off revisiting at all, but if this was a special treat luxury spa day maybe I would pick elsewhere.

Kelle Coleman

Really enjoyed my spa day and love the decor

Darcy Dockerych

Service was excellent, thank you For the wonderful job

Samantha Reyes

This was the most amazing spa i have ever been to. So relaxing and soothing. Some many different things to do. Just absolutely amazing.

Igor Sorokin

Prob the worst spa I’ve been to, that’s an achievement

Carly Lehner

Fabulous massage and the plunge pool area is great! Plan on staying a while to relax.

Victoria Ornstein

Had an AMAZING signature massage with Jacob. He fixed all of my aches and pains and I feel like a whole new person! The locker room needs some work - it is dark and crowded and there are only two small showers which is def insufficient. Also the cold pool needs to be a bit colder!

Keyanna Conner

I had a 90 minute (deep tissue) massage but in this case, the massage was missing the deep tissue. The therapist lacked the agility to perform the treatment. It ranked as one of the worst treatments to-date. On the way out, I asked to speak with a manager but no one came. Poor customer service.

Adam Broitman

Decent, but overrated

Mercedes Kalaizic

Amazing