You have the feddbacks of real people like you who purchased the products and services of La Paloma Hot Springs and Spa (Spa) around New Mexico area.
To this day this firm receives a score of 4.5 over 5 and that score is based on 404 reviews.
You must have seen that the average score it has is nearly the best one, and it is based on a very large number of scores, so we can conclude that the rating is quite faithful. If there are many people who bothered to evaluate when they've done well with the service, is that it works.
As you know, we do not usually stop to write feddbacks when these are good and we usually do it only if we've had a problem or issue...