Reviews of Skin Spa New York - UES (Spa)

Marsha Ashley

I never write bad reviews, but I couldn’t help myself in this situation. This place is The WORST! Went here from a Groupon purchase for a personalized facial. While there I was told it’s spa week and I asked the what she recommended for my face, the girl ‘aesthetician’ suggested a chemical peel. I figured she knew what she was doing so I did the chemical peel. When I went to check out, was told they have facial packages which I purchased 6 additionally bc I expected great results and wanted to have perfect skin for my wedding. I was told that the burning was normal and I would see results in 3 days, I waited a little longer than the 3 days and the only thing I noticed was that my face was stripping and white and ashy toward the bottom of my face. I am black and dark skinned so I don’t believe it was done correctly and/or that was a bad recommendation for my pigmentation. My face was NEVER like this prior to this facial. I was panicking esp because my engagement party was a few days later. I called in 6 days to inform them that my face was not what I expected and the next day was my engagement party. They wanted me to come in to check out my face and I was unable because I had a full day booked for hair, Nails etc to prepare for my party, thankfully I had a makeup artist who was able to cover my newly stipping face thanks to this place SKIN SPA UES. At this point I was/am livid and asked for a refund. I told them I would come in the next week bc I’m only off on Fridays which I did and all they did was take my info down, did not check out my face bc I fully asked for a refund. They told me they have a ‘no refund policy’ which was NEVER mentioned to me at time of purchase(they claimed the signed were up and I should have noticed) and that I signed some contract which I DID NOT saying there’s no refund. They also said my receipt says no refund which it DOES NOT. I asked if I could speak to anyone in uppermanagement and the ‘manager’ Nivin said she will forward my request to corporate and that she would call me to follow up, Tuesday. Tuesday came and she never did so I called Wednesday and was told they would have her call me when she got in in the afternoon which she NEVER did. once called me, I called a few different times. All in all, I don’t want a refund for the Fxed up ‘chemical peel’ of which they performed. I want a refund for the remainder of the facials (5) I purchased which I will not being going back there after this rigmarole. Today was my first time calling for this week and I was told that ‘corporate’ decided I would NOT get a refund. Not only is that terrible and disappointing but why didn’t anyone call me to inform me of this? I’m in customer service and upper management and this is not how you treat customers( would have been fired in my business) So I will inform every person I know and will spread it to all my social media bc this is the worst experience I’ve ever had. I’ve made an appt with my dermatologist as well as started an investigation with my bank to try to get my money back because I will never use this establishment again. They suggested ‘giving it as a gift to a friend’ the nerve of them! I waited to write this review thinking they would have done the ‘right thing’ because I am the CUSTOMER, I gave them the benefit of the doubt to fix it but they refused. So please don’t waste your money and time with this business, they will F you over! -signed UNVALUED CUSTOMER

William Buttler

I just had an amazing experience. She was so sweet, lovely, and perfectly explained the whole process to me. Thank You!!

Krista Malchow

I love Skin Spa, and have been to two other locations. They do the BEST waxing in town. Highly recommend, especially for people new to the whole experience.

Kizzey DeBose

I went into Skin Spa for a facial not knowing what to expect! My initial experience at the front desk, set the tone. Shortly after completing my form, I was greeted by Josefine. Josefine was very friendly and informative during the entire process. The facial was relaxing and I felt comfortable the entire time. I left refreshed and hopeful about my skin for the first time in years. I've truly been missing out... I highly recommend you visit this spa and ask for Josefine!

Audrey Audrela

I pampered myself here on my birthday. It was my first time at Burke Williams and I'm so glad I did it. I had a massage, facial, and pedicure! They were all wonderful. The spa was clean and I enjoyed the jacuzzi, steam room, quiet room and outside patio with fireplace. I must go back soon!

Warren Satchell

Highly recommend! The girls at the front are very sweet. Eva does my monthly facials and she always does a great job!

J Ubiwa

I've come here for both laser and facials my only complaint is you always get a different tech. It may be difficult to build a relationship with someone you're comfortable with if then no longer work there. The estimated is very clean and over the years the customer service has improved tremendous. Very conveniently location right by the trains. Its a little tricky to get inside since it is upstairs from a popular hair salon.

Katherine Rumbaugh

Sadly this was a very bad experience. I bought a Gilt City gift card and used it for a facial awhile back that wasn't good. I had $16 remaining and called twice to ask if I could use it toward product since the last service was terrible. Two ladies said that wasn't a problem. I went there tonight and the manager refused to apply the gift card to product. She was extremely rude during the whole process. I will never go back here when there are 1000 other more professional spas in the City.

Vanessa Carranza

Melissa at the front desk was the most helpful in getting me signed up for the laser heat facial and a cryotherapy facial. She’s so knowledgeable about the different services and was able to guide me based on my skin concerns. Amanda was the most helpful in conducting the facial. They heat up your skin to a crazy temperature to activate the collagen and I felt safe and comfortable the entire time. At the slightest flinch she was checking on me. Recommend her and the guidance here!

Stephanie Carino

I got a Groupon for a customized facial and went to the Skin Spa on UES since it had the best reviews. I got treated by Anna, and have no complaints except I wish I knew what products she was using on my face. An added bonus was the upper body massage that came along with it. My skin cleared up overnight! I'll definitely be back.

Diana Jin

Although the treatment was decent, it felt very rushed. The time eraser combo facial is supposed to be a 75 minute treatment (custom facial with extractions, microdermabrasion or power peel, Laser Genesis), but I was in there at 5:10 and was out by 6... seems like they are in a rush to get you out so they can see as many clients as possible.

Frances Hwang

Not professional at all. Especially the receptionist name Van argued and shown her attitude to customer which made very unpreasant experiences.

Oren Zalcman

WARNING GROUPON USERS! They will treat you like dirt if you purchased a groupon. The way the front desk changed her attitude once she found out I purchased a groupon is shocking. I immediately refused my facial appt and requested a refund from groupon. NEVER AGAIN

Esme M

Been here a couple of times, and front desk service sucks. I either get someone who is rude, has an attitude or not helpful. So far the only front desk employee who has been really nice and helpful has been Jennifer. All others are horrible. My boyfriend recently bought me a package of Forma (Neck Area) which is not cheap. He bought as a package deal during spa week. Since I don't make much money he wanted to treat me and I have baby which all my funds go to. I go to check out and the front desk female (I wish I got her name) states to me service was $418 so you have to give a 18% to 20% tip based on the price. Then she goes you have that right? If you don't ATMs are downstairs. An 18% - 20% tip is between $75 - $83 for a service that was 40 minutes of a metal rod being passed on my neck, nothing special. One, the service was not $418 because it was bought as a package of 4 so the price came out less than that for each treatment. Two, this is a weekly treatment. So weekly you would have to shell out an additional $75-83 dollars in tips for a metal rod being passed on your neck!. That is outrageous! After my package is over I doubt I will be coming back. Tips are what you can contribute at the moment they shouldn't be forced especially an outrageous amount. Not everyone can afford close to a hundred in tips weekly. Skin Spa, not everyone that walks thru that door is made out of money. Some people just make an honest living and sometimes want to feel good about themselves. Making them feel degraded is not part of a spa experience.

zabica2109

I started doing facial sessions with Joana and she is just amazing! For a long time I couldn't find a right person to do a proper extraction and to really clean my face skin and do the facial completely and professionally. But she is doing really really great job and I can highly recommend her as she is excellent!

priyanka kulkarni

I have been here thrice with their package of 3 customize facial. I was attended by a Russian girl who was very good and knew what she was doing. She would do great job as well make great conversations. Among the 3 branches I have tried of this chain I highly recommend this one and if I had not moved to queens would have continued to come. Thank you for your services. I give one star less as they sometimes push a little too much to buy their services and wait time on phone was always very long.

Rachida DZ

I wasn't planning to leave 2 stars, I have been going to this place for almost over 2 years. I have been seeing Eva for my monthly Facial. I had this apt for today at 12pm I confirmed my appt when I received the text message but I forgot that I had a doctor's appt at the same time (on the west side). I called after I received a voicemail telling me that because of No Show we will be charging you $50. I called and the person who picked up the phone was clear and determine that because of the store policy I will be charged the $50. I told her I didn't mean to miss my appt, otherwise I will not confirm my appt knowing I have another appt at the same time. No way with her..$50 will still be deducted , meaning my credit card will be charged because they keep a copy of tour credit card apparently ( I didn't give them my card). I told her that I have been seeing Eva and I am happy with her work, No way Determined, I said I will not going to come back , NO way she will deduct $50, today was my last appt with the package I purchased (they offer you package each time you are about to finish the one that you are in). That was the same girl who was trying to sell me a package each time my old package was about to finish. I told the girl that I will not going to come back and she said unfortunately we will deduct $50 for NO SHOW and you will be loosing your last facial if you are not planing to come back...Guess what I lost $50 and my last Session....Great PLace...Sorry Eva I love you and love your work but......NO COMMENT ANY MORE VERY DESAPOINTED.

Jen P

Great atmosphere, made me feel very welcomed. Staff was great. Relieved a Brazilian wax by Xana, who was great at making it quick and painless. Without a doubt I would recommend this location to everyone!