Reviews of Massage Envy - Jersey City Downtown (Spa)

Dennis

Quick check in. Awesome deep tissue

kirtan patel

Very difficult. Have tried for several weeks make an appointment. Not accommodating. No concept of customer service. And they say it's more of a member based place... How do you become a member when you can't get a massage. It was the last appointment of the day at 4pm though they are open till 10pm and could not move by 1/2 hour.

Margie Alfano

Clean and in a good area. Always offer water before and after and have a very zen atmosphere. Only issue is massage therapists don't stay long.

Joann Carroll

Relaxing

Evelyn Hoque

I always have a good experience when I go, I go to the same massage therapist, she books up fast but she is worth the wait. I also appreciate that it is a clean and welcoming facility.

Lynn Price

A friend, knowing I was extremely stressed from my recent move to Jersey City, gifted me with a membership at Massage Envy. When registering at the Jersey City location on Washington Street, I was immediately impressed with their caring staff and superb customer service. After my first massage, and witnessing the professionalism exhibited on every level, I wanted to be a part of the team. I applied for an associate position, was hired, and couldn't be happier transforming from client to employee. Our wonderful therapists and estheticians are sincerely there to help everyone on their path to wellness.

Nicholas Sortisio

My masseur listened to loud rap music using his personal headphones while performing my massage. At one point, he even started rapping under his breath. It was quite audible, and I felt like my massage was programmed to the soundtrack of the music. The masseur was generally nice, but the massage was below average. Unfortunately, the manager refused to provide a refund on the 3 credit, 1.5hr (+$25 prepaid tip) massage. I was offered a 1 credit 0.5hr comp on my next massage booking. Would have considered returning had management resolved the issue properly.

Amit Tikoo

Just what you'd expect form. Massage envy. Once you've found the right masseur you are going to start to love the place. The staff is very helpful with appointment reminders etc.

V S

The Neuromuscular Therapist by the name Oliver, really know what he doing. He educates you on what going on with your body, with medical terminology and relaxed your aching muscles and mind. His hands and mind are blessed and most importantly healing. Amazing definitely booking other session with him.

Arun Gautam

Super bad. My wife asked these guys to suspend her account which they acknowledged but never did. Charged the monthly payment next month. Then I went personally to request suspension which they again acknowledged this has been done but again charged next month. Again I called up these guys and they said you have to provide written application for suspension. Only question.. why the hell this wasn't told very first time. Now you have my two months extra money but I am never coming back. This happened in Dec/Jan, you may check your records.

Laura Christie

Great masseuse Perdisha

Tara Konradi

Erica- the manager is rude and incompetent. I called at noon to cancel a 5 o'clock appointment because I'm not feeling well and forgot I had it because nobody called to confirm with me. She said they did call yesterday and left a message (which is untrue) and that I would be charged 50%. I said I asked her when she leaves and she told me 3pm so I said great, I'll speak to a different manager when I get there at five. When I drug my nauseous self there at 5pm, I discovered they canceled my appointment and charged me 50%. In addition they booked my therapist for a 90 minute massage- and no one was available for another hour ! The other manager, Janet, was able to refund my money at least...She was much more understanding, calm, and pleasant. Two stars because even though the massages can be decent if you get the right massage therapist (Lee and a couple others are others are good but the majority are awful- avoid Vincent unless you want to come out with a rug burn and oily dreadlocks) you shouldn't have a manager that's so irresponsible.

Millie Badazz

Parking is not so great because of location in Jersey City but the specials/sales they have are awesome pretty good customer service very relaxing

Namrata Shah

Great place to get a massage. Very professional and clean. I have been a member for a few years now.

SS JD

This is my go to center. These are not the best facials and massages but for the price, it’s worth it. I had to try a few people and locations before finding my fit. And reception staff is always pleasant here as well.

Suz C.

If you have the pleasure of getting Tamara, you're in great hands. She alone gets 5 stars. However, this place gets 1 star for lack of convenience (i.e. location/parking), and the young lady at the front desk. It's ashame I didn't get her name, but she's the chick with black curly hair sipping on her drink and rolling her eyes at you. Upon arrival, she was dismissive, ignored me and showed no interest to assist me. The young man behind the desk had to save that awkward silent moment, and set things up for me when he saw she wasn't even acknowledging my presence. Massage Envy should consider replacing that ogre of a person with someone who actually likes people and has decent communications skills.

jona dose

Great ME location. Front desk receptionists are very kind and accommodating, and massage quality is great! Easily accessible by light rail at Harsimus Cove. Not sure about parking

pedro escobar

(Translated by Google) Good place (Original) Buen lugar

Chick LaVeen

Annette was wonderful as always!

mohit singh

If you really want to waste money then definitely visit massage envy. Me and my wife had very bad experience for whole body massage in massage envy its first and last time we visited this center.

JoAnn Marrero

Masseuse is wonderful, but mgmt seems to be skimping..less choices in tea

Rayna Fort

Great staff!

widiane khalid

Worst massage experience ever

alissa paris

Massage was great! I felt so relaxed afterwards. The customer service was also very kind. I really enjoyed my spa experience.

Raphael Baalness

I am a member with Massage Envy, and this is one of the many locations that I have visited. I received some amazing massages at this location!

Extreme Diva

Service is great my therapist was very professional and gave me one of the best massages every. The only problem was that they needed more heat in the lobby. Felt like it was turned off.

Maria Glodek

Oliver is the best for the deep tissue massage.

Jay Smiles

Great therapists and reasonable prices.

Ketan Vora

I got a gift card for 1 hour free massage, and they said oh sorry there's only $10.81 on the card. I wonder if that's a common scam with them. Then I found out they did something similar to a friend in Long Island. I ended up paying another $50 plus. Oh and did I forget to mention, before I even got there, when I called and said I have a gift card for an hour massage. Their reply, "are you a member", I answered no, they said... "sorry, that won't work as we have to charge you the full amount." The the aura is nice, the "business mind" is such a turn off that, the pain of that lasts a lot longer than the comfort of the actual massage. It was better going to the Chinese massage people at the mall.

Cassie Hay

I have always had a great experience with Massage Envy - and I was pleasantly surprised since I was initially wary of a massage "chain." The facilities are great (clean, relaxing), my masseuses have always been knowledgable and professional, and most importantly, the price is right. I would definitely recommend it to my friends.

Manisha Marria

I was a member for 1 whole year and think the massage is just about average. One can get a better massage for in the city. There staff at the front desk is so rude and non co-operative esp the manager Melisa . Twice i had issues with my membership and they manager Melissa was not ready to co-operate and was just trying to sell me another year of membership. I had also posted a feedback in one of the emails i got post massages asking how the experience was but there was no follow up. I would stay away from such place

Chintan Shah

Poor customer service.Front desk staff is not courteous at all. After being a member for more almost 2 years and after many disappointing experiences and no improvment even after complains and providing feedbacks, my wife cancelled her membership.

Erin A. Paul

Great ME location. Front desk receptionists are very kind and accommodating, and massage quality is great! Easily accessible by light rail at Harsimus Cove. Not sure about parking.

Wilson Acosta

Nice massage spot & the massage therapist do a decent job.

James Althaus

Told me they paused my account, continued to charge me for months after. I am still dealing with this, trying to get my money back. Do not sign up for a membership here.

Gerald Baugh

Good places, have been going here for 4 yrs

Chris Shah

Terrible. Terrible massage. Just major ripoff. Would never go again.

Rajni Sharma

Massages at this place are average, facials are bad. I was a member for 1 year, and decided to opt out. Filled in the cancellation form (in person as they insist) giving them 12 days of notice before my next payment cycle. They insist on having 10 days notice for cancellation. Despite doing all the things right, I noticed them billing my credit card for another 2 months after the cancellation. They tried to lie about the date of cancellation when I asked them on phone. When I went there once again in person, they issued me a refund. No apology was offered, and I am waiting for the refund.

Shalini Gautam

I was moving out of town and requested a account freeze which they acknowledged but never done. They charged for next two months. When I inquired they told me to fill a paper form. Same question why they didn't tell me this very first time.