Reviews of Massage Envy - Gramercy NYC (Spa)

Kareisha Questel

Very welcoming staff. Clean facility. I do not like the service times. You get a 40 minute massage for a 1 hour appointment.

Jo Ann Ellison

I love this place-its my go to place for a massage. Profession and courteous staff and talented massage therapists.

Sara Elaine Rotter

A colleague got me a gift certificate for a massage and when I was introduced to the concept of a monthly membership I will admit that I was skeptical at first but wanted to force myself to treat myself to self care on a more consistent basis. I now do monthly facials and LOVE the results I have seen from them. My skin has been transformed and is glowing and I absolutely LOVE my aesthetician Boujana! The front desk staff could not be friendlier or more helpful. I run a service business and I commend the management of this branch, it is top notch start to finish!

Andrea Pena

The assisted stretch sessions with Chris are amazing.

Maria Sanchez

Just a little relaxation time with my girls at this massage envy location and we had a really great experience. Place is so peaceful and tranquil and the massage I got was amazing

Aditi Bhattacharya

The deep tissue massage therapists Nora and Jeff are excellent. The front desk is great as well.

Deborah Reinisch

The Gramercy Massage Envy is terrific. Steve and Aylin run the place beautifully; Tilden is an exceptional therapist. The facility is spare but warm, welcoming and spotless. Sign up now!

Dorrien Christani

Great experience

Shenette Higgs

Facials are so relaxing here

Amanda

Love this Gramercy location! The staff are all VERY polite and always willing to help me have the best experience! The therapist are all very skilled and give the best massages around! I can't wait to go back!

LaceyM M

Got a massage here during my last trip to New York. Maybe it’s not what I’m used to but I have to say...the massage therapist was not very skilled.

Terry Martin

Friendly, professional staff...my therapist Esther provided the requested pressure and gave great suggestions for stretches in between massages,

Chris Miller

Management is always so nice! The atmosphere is so soothing and everyone there seems like they love their job. They have fruit infused water which is so great in this heat. Wayne was my massage therapist and his hands are to die for!

karon jack

I was told twice that I was scheduled for specific time and when it was done, It was 30, less. Then you have the front desk patronizing me about how the was trying to accommodate me. Then try to act like they are unable to give you their boss name for the complaint. This place is a rip off. Since your not a resident of NYC just take my money.

S Harris

I have visited this location twice and each time they have been very friendly. The price is a little more than what I pay for on the Island, but that's Manhattan.

Janise Booker

The relaxation station full of talent

Gorbet Ash

Great massage. They get to the point where the pain is.

Suzanne Balestier

Service is very friendly. Try to meet your needs as much as possible

Shalonda Jackson

Great customer service. Very clean.

Femi Dushka

Not worth it!!! Massage was average, very slow movements so you get 5 min massage per area only. On top of that they put oil on my body and never wiped it, and scalp massage was performed with oily hands. After this session you need to take a shower before going somewhere. Idk who gave such a high reviews?! I had massage in a lot of places, for price of Mandarin Oriental spa at Massage Envy you get only sweet talking receptionist. Is not a place for a good massage therapy.

Sean Kosofsky

Staff is friendly. Easy walk from Madison Square park. Joey is super good

Ronie Pastko

Great service.

Cara Brokaw

Best massage envy ive been to

Rebeca Davila

They take very good care of me

Phelan Clancy

Best gift you can give

Julien LoPresti

Great experience looking forward to going back

Anthoni LA Edwards

Gives some great messages and yeah very relaxing

Jean-Philippe Morgen Aractingi

Great place and good bank for the buck. Super clean

Frank Conway

Great place. been going for years and everyone is very friendly...the place is spotless .. and the therapists are terrific.

John Lee

Best massage ever! Enjoyed it so much I signed up for a one year membership. Can't wait till my next appointment.

Kevin B

I am new to NY from Ireland and went to the massage envy gramercy location. Shoutout to the manager Steve as he was very accommodating and really matched me with the right masseuse. Her name was Nicole and she was fantastic. He signede up for the membership and I'm excited for my monthly massages!

Sylvia Waterman

Best experience I have had in a long time. The clinic is beautiful and bigger than expected. The therapist are very skilled and the front desk ladies are super friendly. They have "Tranquility Room" that is really nice. I enjoyed myself very much!

Sabrina Aziz

I wasn't going to leave a bad review because the staff was nice but ever since my massage I've had a great deal of neck pain. The massage therapist was SO bad, she didn't know how to massage.( My sister is a massage therapist so I know what a massage is suppose to feel like but i had a gift card for this place) I was very uncomfortable the entire time. I couldn't wait to get out of there. As for my neck, the pain started shortly after the massage. I 've been taking advil and putting heating packs on it daily. I'm miserable.

Chandell Gadbois

I have been to a few Massage Envy locations, and this is by far the best. Their customer service is great and the masseuses are great. I'll probably be transferring my membership here because of it.

Sally Sue55r the v

Good massage.. good price.. got foot and back massage several times and I love it

Jon Perl

STAY AWAY FROM A MEMBERSHIP. Signed up for a year membership. My masseuse was great but I really didn't need a massage per month. Whenever I would try to give my massages to friends I got resistance that you can only gift one massage every 6 months which was annoying -- fortunately sometimes I would call and get a receptionist that didn't enforce this, frankly rediculous, rule about how you can use massages you purchased :/. When I tried to cancel after my one year membership term I had extra massages so they said I had to keep the membership to use the massages. 2 months later I tried to cancel and then they said the membership needs at least 30 days notice and then an additional month, so now 2 more extra payments to cancel. Tricking your customers to stay with you is a pretty shady business practice and certainly does not make me want to go back.

Montgomery Cluness

Great location, accessible, clean and relaxing place, staff are accommodating too. Thanks so much

Roberta Lee

I've gone to get a facial and then for massage with the 3-pack offer. The rooms are clean, and the tranquil music is appropriate. I highly recommend Marcus for massage. He's awesome! He takes his job seriously and professionally, but is a lovely person. He is very experienced. The front desk are nice, and welcoming. While the model of all Massage Envy locations is to sell and up-sell the monthly memberships, the desk attendants were not "hard core" and were fine if I did not purchase the membership. My only hope is the choice of teas! I'd love to have some green tea as a choice. But that is a minor point in an overall lovely experience.

Angela Dominguez

This is one of the best Massage Envy's I've been too. I've been to a few in California before moving to New York. I've had two different massage therapist's at this particular location, and Joe's my favorite. It really helps with my chronic shoulder tension. Also the best perk is if you schedule your next appointment in person, you get to spin a wheel for a free additional perk with your next appointment. Overall, nice space with friendly staff.

Josh Ryder

Location and staff are good. Definitely important to find a massage therapist that you like and stick with them. This location seems to have a reasonably high staff turnover however, so be prepared to recalibrate every so often.

Jess S

STAFF IS VERY NICE I FILLED OUT THE NEW CLIENT INFO ON A TABLET AND IT SPECIFICALLY ASKS WHAT BODY PARTS YOU WANT WORKED ON AND I HIGHLIGHTED ME NECK AND UPPER BACK THEN WHEN I GOT INTO THE ROOM SHE ASKED ME AGAIN WHAT HURTS THE MOST AGAIN I SAID MY NECK REALLY NEEDS ALOT OF WORK AND I ASKED FOR A DEEP TISSUE AND THE MASSAGE THERAPIST ASKS ME SOFT OR MEDIUM UMM DEEP TISSUE IS PROBABLY HARD NOT MEDIUM AND SHE DOES IT NOT DEEP TISSUE AND BARELY WORKED ON MY NECK WHEN I SAY BARELY I MEAN TOUCHED IT ONCE!! I FIGURED SHE WOULD GET TO IT EVEN AFTER I TURNED OVER BUT NOPE NADA!! DONT CALL YOURSELVES A SPA EITHER YOU DONT EVEN HAVE A CHANGING ROOM OR A SAUNA SO THERES NOTHING SPA LIKE ABOUT MASSAGE ENVY. $125 FOR A 50 MINS NOT EVEN AN HOUR BECAUSE THEY WANT TO DO A "CONSULTATION" FOR 10 MINS THATS JUST BS!

Kim Hunter-Bryant

It was so relaxing that I wanted to move in for a while. Alas, I was only there for a massage. Great service, friendly staff in a quiet area (on the weekend).

Jason Kahn

Very relaxing

saurin shah

So I have never came on google reviews to write about a message place(usually a restaurant guy) but they have left me with no choice. My wife bought message envy membership in Baltimore and we moved it to this location when we moved to city. It all started well but things has gone down the hill. Currently they have our $280 for which they are not providing us service for. It's not that they are refusing the service but every-time we book the service they cancel saying the masseuse cancelled last minute. We had booked a valentine day couples message and they cancelled on us on 12th of February saying that the masseuse had some emergency. Finally we decided to cancel the membership and they gave us 60 days to use the unused messages. Now we book again for March 10, initially we get call on March 5th or 6th stating again that the masseuse had family emergency and they will have to cancel. We get a call from manager Rosalie(apologies if I spelled the name incorrectly) that she has taken care of the issue and we are still on for 10th March message. We plan our weekend accordingly and we get a call from them on 9th March at 9PM stating that even this masseuse got a family emergency and they will be cancelling our message!!! You got to be kidding me. At this point I am feeling that they are just delaying so they can deny us service and take away our money! I don't know if I need to go to BBB or lawyer to get my money and compensation for harassment! Messages are supposed to be relaxing but this one is giving us more stress than relaxation.

Danielle Arce

Marcus is an excellent prenatal therapist.

Sanjay Shirke

Excellent technical skill and knowledge of musculature anatomy.

Vera M

Lesson learned, don't go for massage unless it's a personal recommendation. While check in stuff was nice, my massage therapist Janise was subpar. She was going through the motions , presiing her pointy thumbs really hard. I told her I liked firm pressure in the beginning but she didnn't understand how to work with a body and how to put person at ease. I felt like being poked and tossed around, couldnt relax and just wanted it to be over. The check in person said the therapist will go over what she found out about my back at the end but that didnt happen, she just handed me the water and ran off. I dont think she'd have a clue anyway, she wanted this session to be over more than I did and it came through her "treatment". Make sure you know your therapist before you come!

Michael Hernandez

Friendly environment.

drsleepdog

Wow ! I found this place online, and just happily finished a great therapeutic deep tissue massage at a SMALL fraction of the exorbitant price I paid at my nearby hotel for a disappointing treatment. The therapist demonstrated authentic interest in my satisfaction, and went out of her way to make sure she was targeting the problem areas effectively. Check it out - you won't regret it, especially for the price, easy access right off the street, available appointments, and the comfortable, professional environment.

John Vatistas

Finally a great, affordable place in Gramercy. I always had to go elsewhere in the city to get a comfortable massage. Not any more. My wife and I did a couples massage for 90 minutes. We both fell asleep. Felt like a mini-vacation. Service was great, the tranquility room was a nice touch, and the price was terrific. It was totally private. No cheap sheets where everyone else can hear and see you. We both signed up as members to get their discounted pricing. I"m a fan for sure.

Monica Youn

DO NOT GET THE MEMBERSHIP HERE!!! IT IS A SCAM!!! I signed up for the membership in 2015. In 2016, I cancelled -- I always found the therapists themselves perfectly good, but it was often hard to get an appointment and I found I wasn't using it. When I cancelled, I signed a cancellation form, and asked the person there several times to be sure that I wouldn't be charged for future months. He assured me that he was cancelling my accounts and that I wouldn't be charged again. When I cancelled, I had several treatments accrued that I could still use, so over the next few months, I used up my accrued treatments. Each time, I explained that I had cancelled my membership, and the desk person would confirm that yes, my membership was cancelled, but that I had X treatments remaining. I used the last of my accrued treatments in Nov 2016. On Monday of this week, I discovered that they have CONTINUED TAKING OVER $70 OUT OF MY BANK ACCOUNT MONTHLY ALTHOUGH I CANCELLED MY ACCOUNT IN 2016!!! THE AMOUNT THEY HAVE TAKEN SINCE I CANCELLED IS OVER $1500! Reading through the reviews, I see that P.C. HAD THE SAME EXPERIENCE AND POSTED A SEPARATE REVIEW ON YELP ON 7/5/2017 -- THAT THEY CONTINUED TO CHARGE HER CREDIT CARD WITHOUT AUTHORIZATION AFTER THEY CANCELLED HER MEMBERSHIP. DAY 1: On Tuesday, I called them and explained the situation and the employee said she'd look at my file and call me back. No return call. DAY 2: On Wednesday I called back and was told I needed to speak to a manager who wouldn't be in till 11. I tried her at 11, 11:30, but she still wasn't in. I had a medical procedure that afternoon. I finally hear back from her, and she says I need to speak to the owner and she'd have him call me. DAY 3: Thursday, I call the manager back and say I haven't heard from the owner, and could she please give me his email address. She says she'll explain that it's urgent, and that she'll email me his email address. No return call, no email. DAY 4: Still no return call. I call back in the afternoon. I'm told the manager will be in later today. This remains to be seen ... I'll update this review if and when I hear back. ****UPDATE: no return call. DAY 5: I receive a call from the reception person explaining that the manager isn't in because she's sick. I explain that the owner (a different person) is supposed to call me and hasn't for 3 days. She says she doesn't know why the owner isn't calling me back. DAY 6: I receive a call (while I'm at a child's birthday party) from the manager. She says that she is willing to refund me half of the 20 treatments I have been charged for since I cancelled. The other half I will have to take in massage credits. I tell her that is unacceptable -- they can't just take money from my bank account without authorization and then say I can only have part of it back in the form of treatments I don't want. I inform her that, since the amount in question exceeds $1000, this reads as grand larceny embezzlement under state law, which is a felony. I later call her back and ask her for the owner's direct contact information, since she says she can't offer another deal without his authorization. She refuses to give it to me. DAY 7: No return call DAY 8: I call the manager and again explain the deal is unacceptable and why and again ask for the owner's contact information. She again refuses to give it to me. DAY 9: I receive an email from the owner saying he'll call me later that afternoon. After several hours I email him back saying can he specify a time because I things to do and can't just wait for him to call. No reply. I try calling him twice. No reply. At 6:00 pm, I have to pick up my son so give up.

Bobbie Heibe

Great massage place - finally in Gramercy! I was so happy to find a clean, safe, and friendly massage therapy business in Manattan that affordable. I was treated with nicely, with respect, and felt at home. I had a great massage and a facial - so did my girlfriend. This is something the neighborhood sorely needed. The aroma therapy is the best. I'm definitely a fan.

Brian Cleary

I've been going to Massage Envy in Gramercy for quite some time. For the price and experience, it's a great massage option in the city. The Gramercy location has a friendly staff and it's a calming experience every time. I've been going to the same therapist for awhile now, which certainly helps, but regardless of the therapist, each massage hits the spot!

Carol Smith

Joey is excellent masseuse and very helpful identifying source of problems. Staff are friendly and the environment pretty and very relaxing.

Glenn Greenberg

I scheduled a deep tissue couples massage for our one year anniversary. When we arrived, the person at the front desk told us that only one of the two masseuses does deep tissue. When we said that we had asked for both of us to get deep tissue massages, the person at the front desk simply said that while the masseuse could make a firmer massage, she does not offer deep tissue massage. She offered no alternatives.

Alan Chumbley

Really nice Massage Envy location. The place is well maintained and very clean. The desk staff is always friendly and accommodating but never pushing you to purchase extra or unnecessary services. The therapist are very thorough and offer a wide range of massage styles and services including facials and stretching. I've had really great sessions here with Jeff and Leo. I'd highly recommend a visit with them if you like a good deep tissue massage.

Daniel Smith

This was a pleasant experience from start to finish. I intend on returning to the Gramercy location for more services.

Rob Millie

Very relaxing and great staff

Jonathan McDowell

I became a member of Massage Envy almost a year ago. My issue was acne and uneven skin because of the acne and shaving/ingrown hairs. I met Erica, and she has taught me great skin isn’t simply a matter of DNA , but daily habits. Because of her I am on the right skin care path and the results are getting better. Aside from basic facials, I’ve received chemical peels and microdermabrasion which has taken away my acne and the scars that came from it. I'm looking forward to more facials with Erica in the future, and I would definitely recommend her and the professional staff at Massage Envy.

Ryan Fisk

I'll start with a positive - Steve, the manager/owner is fantastic. He's very nice and you can tell he's passionate about his business. Where Massage Envy (perhaps just this location or the franchise as a whole) fails SPECTACULARLY is with their membership model and the terribly aggressive and rude desk staff. We were given a gift certificate to Massage Envy - as noted in other reviews, if you're new to Massage Envy, expect an obligatory "membership sales pitch" at the completion of your session. They pulled out all the stops and threw in some promos that made us feel borderline stupid for not subscribing. Honestly, we were only there because of the gift card...take your cues and know when it's time to back off. That's not even half of it though...Wait till you see the signs all over the lobby regarding tipping. Well, it just so happens that they "get a lot of customer questions" about how much to tip, so they did everyone the courtesy of printing and mounting signs everywhere with their answer! "15-20% of the NON-MEMBER price" Mind you, the non-member price for a massage is anywhere from 50-75% higher than the member price. So, after members plunk down about $80 per month to "subscribe" here, they're then asked to pony up a 30-35% tip for each and every massage they receive as a member. So what on earth is the point of membership then, and where is that monthly membership fee going exactly, because it certainly isn't going to the therapists... Rant aside, reflecting back to our visit there, upon finishing our massage, my wife and I did what any self-respecting New Yorkers would do: we completely ignored the signs, deciding to provide a tip that we thought was commensurate with the service we received. When we told the woman at the desk the dollar amount to add to our total bill for a tip, she said "that's for each massage, right?" To that, we answered, "no, that's the total." She snapped back, "Oh, so you're not tipping based on the suggestion, per the sign?" while pointing at the two identical signs to the left and right of her computer. "No, we're not." And with that, we signed over our gift certificate and our conversation ended, as did our interest in ever returning to this or any other Massage Envy. This is not the way to make a first impression people... (For what it's worth, my actual massage was a solid 7 out of 10, but not worth their non-member price, and certainly not worth their non-member tip "suggestion")

Lauren Prescott

I am so happy I found this place the people who work here are so friendly and professional and the vibes are really great. It is a great place to relax and I have had excellent massages and AMAZING facials here!!

Zuleima Quitcon Gómez

Good people, they do excellent job

Dennis Gesumaria

Great massage!

Angela Abernathy

I've been a member of Massage Envy for a while, but this was my first time at this location. I always have great experiences at the different ME locations I've been to, but this location was by far the best. Everybody was extremely pleasant and helpful and I had the BEST massage with Jeff and facial with Erica! They both gave five star service and wonderful suggestions for my care.

Suz C

You will be asked to join massage envy/buy packages multiple times. Every person I interacted with was friendly, but trying to sell me something.

Cary Wood

clean, relaxing, welcoming, comfortable. i love it here! the community soak is an affordable way to relax- especially during the cold winter.

Marsha G

The staff is very welcoming and friendly! I must say, I have tried so many different massage therapists and was beginning to get discouraged until my last visit, which was with Jeremy! Jeremy took his time to understand my ailments and what parts of my body needed needed to be focused on! After my massage, he explained his process and why it was important to focus on certain areas more than others! I am definitely coming back and am glad that I finally found a therapist that knows how to release the tension of my muscles and joints! Thank you Jeremy!!!!