Reviews of Massage Envy - East Brunswick (Spa)

mike Appello

First visit better then first, but nice people...strong hands and lots of parking.

Aimee Paikarovski

My massage therapist Aneta is absolutely amazing. Been seeing her about 4 years coming here for 6.

Ruth Ann Seyffart

Gillian is really good for facials and Scott for massages.

Ainjel McDonald

From the limited reviews it seems as though their massages are worth while. However, after scheduling three weeks in advance, and with a confirmation the day before, they call/text me to cancel my appointment 3 hours before I'm supposed to go in to tell me they had to cancel because "my scheduled massage therapists came down with the flu" so they unfortunately had to reschedule. I understand things like this happen, plus they upgraded me to an aromatherapy massage which I appreciated. I rescheduled for another appointment about 2.5 weeks after that. I get a text confirmation the evening before and I think I'm all set to go! Again, on the day of my appointment, 3 hours before, they call/text me to say that now ALL of their massage therapists have the flu and I'll have to reschedule again. This is just poor customer service. I don't know who's handling their schedule, but you can't keep using the "flu" as an excuse. Not only did I not make another appointment, but I'd be wary to go them anyway if their staff just consistently gets the flu. :/

Christina Welgoss

Friendly staff great environment extremely helpful and attentive to my needs. The best massage envy ive ever been to out of NY & NJ

Lynn Oconnell

Very good massages

Aritreganimik V

I had such a wonderful experience. My massage therapist was Aneta and she knew how to take care of me. As a cancer survivor she understood the type of massage I needed. Thank you. Highly recommend this Massage Envy.

andrea evgeniou

I had Laurie today (she works on Wednesdays and weekends I believe) and had one of the best massages of my life. I suffer from chronic pain, especially in my lower back. She was obviously listening to me when I told her that Bc she focused a lot of attention to that area. She was really wonderful and I will be back again to get a massage from her. This time 90 minutes ❤️

Ryan White

If i could give 0 stars I would. I received a massage as a gift and signed up for their membership. I did not go much and ended up moving out of state. I called to cancel after the 12 month agreement and they said no problem you have 60 days to use or lose them. that was in Novmeber. Then they charged me in December, January, February and now March. Every month i call and say you did it again, they would blame their "SYSTEM". I just called and said listen i have called every month since Dec and is getting to be ridiculous. Again the girl said oh its a system glitch or error. She said a refund would be coming, at this point i said i want the account wiped from your SYSTEM and i will waive the remaining massages as at this point i don't care to ever use the services again and surely won't refer anyone to do so. If you like headaches and money taken out from your account after you cancel your services by all means this is for you.

Cheryl Blackwell

I've Loved this place for 10 years excellent service great people

lutherm1

Great place! Ask for Alina as your therapist! She's wonderful.

Diane Q

A great way to get away from the rat race!

Demme M

Love Aneta and Anna

Gayatri Sawant

Horrible customer service. Seriously thinking time shift my membership to Hands and Stone.

Steph M

In the past the customer service was perfunctory. In 2015 it started to become quite amazing and has continued to do so. The front desk always greets everyone with a smile and they go above and beyond. I was especially impressed with Sara, who called me after an appointment which I had just been looking for opened up. They have a few exceptional therapists, and it may take more than one visit to find your personal preference.

Steven Ross

Professional and great service.

Yolanda Crandoll

Didn't go there

Robin Pelham

Prompt service handicapped accessible free parking, need to regulate staff more carefully

Lindsay Lockwood

I went with a friend and signed up for their membership. I didn't really utilize the membership much because the therapist I had for my first massage just wasn't a good match for me and it somewhat turned me off to the experience. Then, I realized I had about 4 months to use the all of my massages or I was basically going to be throwing away my money. I started going to see Juan, who is a male masseuse there. He is great. Then I switched to see Marc...he is absolutely the best. Very knowledgeable about pain/muscles, etc. and teaches you how you can feel better overall between massages. Unfortunately, I needed to cancel my membership due to unforeseen circumstances. Peter, the manager there was a great help in helping me utilize my remaining appointments without losing my sessions and even helped me save a little. This is a great place with friendly and helpful employees.

Dea Bridge

Ruth is awesome.

Tam P

I went to this place on Mother's Day 12th May 2013. The reception has bunch of mean women who try to sell you the membership. Since I didn't want one, I denied straight away and when you do that, they will make a strange face as if you have really disappointed them. The massage was less than average and the therapist massaged for less than 50 minutes. She started at 2:20 PM and ended just before 3PM. I understand that for an hour massage, its only 50 mins but why cut that short as well. After the massage I was asked whether I wanted to leave gratuity which I said yes - 20%. My massage was $50 and they charged me $20 in gratuity!! When I saw this, they said its standard. The women at the reception started to giggle which made me uncomfortable. They kept on saying that the next time you come, you will have to pay $98 since you are not a member. The tone was rude which really put me off. Since I will not be visiting this place ever and surely would never recommend, I thought to hell with these unprofessional women. Its not like I will see them every week. IIn my opinion this place is uninviting, the therapist tries to steal your massage time and the overall experience was just poor and uncomfortable.

A Joshi

First things first - poor to fair is the lowest ratings that one can give on this site so please be cognisant of the other ratings on this site. Here are the main issues that I had: 1. The membership that they offer is like quick sand - for those of you who don't know what that it - the more you try to get out the more you get stuck!! You get locked in a period of one year to pay the dues that you owe PERIOD!!!! 2. They won't lie to you before you become a member but they won't tell you the whole truth either i.e. when you sign up you will never realize that you have signed on a piece of paper that says that you are liable to pay the membership (almost $65) every month even if you don't think that you need a massage every month. 3. The most exciting news comes at the end of the "prison term" . You think you have paid every month for a whole year but guess what.......once you cancel your membership you can't avail of the massages that you already paid for!!! 4. But hey, here is the bright side, you can....at this massage center....but here is the problem...they will work with you on a case by case basis!!! 5. If you are the kind of person that keeps tabs and the end of your 12 months of sentencing you will get out....well guess not.....if you didn't let them know immediately the day after your payment....you pay for the next month....because you have already initialed againt a line that says.....you need to give us a 30 day notice before you cancel your membership....after you have been a member for a year of course. 6. If you are a person truly in need of a massage every month then this location is ok....but I have another experience to cite in that regard. The first few months that I was there I got the sugar coated "Hello Mr. M how are you today" followed by a "We are ready for you. You have a prepaid massage. Would you like to leave a tip for your therapist today" A tip before the services is something that I have never heard of but this is another money making tactic. 7. There are number of spas out there who offer excellent care at a much lower price....see your local groupons and livingsocials. All in all....in my honest opinion....please avoid this massage envy. I cannot comment on any other massage envys but hopefully I gave you some points to consider.

joe mama

No happy endings

Gail Jones

Always have a great experience - have been many times.

michael proscia

Never been there

Jean Sindhikara

Called in in desperate need of a massage, not expecting much from a franchise. Was so impressed with the front desk and my therapist, Anna, that I joined and return each time I am in the area visiting my son. Recently have become more familiar with their product line of fragrances and feel happy about that. A great place.

Nataly Antal

Very Unprofessional Place! I applied to Massage Envy about 52 days ago. I went on my first interview soon after I applied then they asked me to come in for a second interview about 2-3 weeks later. They apologized for taking so long to bring me in for the second interview and they said they would be in touch with me in a few days. I waited and I did not receive not a call or email so I called them myself and they said they would contact me within a week because they were still doing interviews. I waited a week and still did not hear back from them. I believe I called again the following week and they told me the same thing again so again, I waited a week. I stopped calling because clearly they were not going to contact me and I did not want to work for a place that is so unprofessional. They didn't even have the courtesy to contact me letting me know that they hired someone else or something. I was actually very excited for this job but now I'm glad I chose somewhere else to work. My current job gives me higher base pay and I don't have to work weekends or nights like I would've at Massage Envy.

diane french

I just love the massage from Joy!

Mike Lewandowski

After riding my Harley for 6 days & 1300 miles I really needed a massage. My massage therapist was Laurie & she was excellent! Highly recommended!