Reviews of Great Bay Spa & Sauna - Sundance Spas - Bullfrog Spas (Spa)

Bruce T

When you first enter the store you will notice employees that are ready to help you and that are very pleasant to deal with. Tony (manager) has a incredible knowledge base on hot tubs and he helped us pick out our hot tub seven years and if I ever have a question, I can call him and he or Jess will be there to answer me. I just had my hot tub serviced by Tim and he was incredible and Very Professional. He took the time to explain what was done and gave me many ideas on how to keep my hot tub working. This company is like a extended family to me as they all treat you with the best customer service! I'm a customer for life at Great Bay Spa and Sauna!

Warren Goldblatt

This is my 3rd hot tub with you. Lincoln was great. Very knowledgeable and my wife said that whoever delivered the tub was extremely nice and professional

Tom W

I have an older Sundance Spa, which has required recent maintenance. Great Bay Spa & Sauna has provided professional and competent service technicians, who have fixed all of my tub's issues at a reasonable cost and in a timely manner. I am very satisfied with the services and products from this company.

Joanne Mahoney

Purchasing our Sundance Hot Tub from this Company was a great experience from beginning to end. Knowledgeable, helpful, courteous, delivered on time. Will be happy to support Great Bay with our future purchases for any products we will need!!

Frank Foley

Bought a tub last year from Great Bay. Awesome experience. Very knowledgeable and courteous.

John Baier

I recently had an excellent experience with Great Bay Spa and Sauna. I ordered a Helo Infrared Sauna and Tony was extremely helpful. He asked what my specific needs were and he made recommendations on the best product to purchase. I went and ordered the unit he suggested and my wife and I are extremely happy with our purchase. When the time came for installation, it was very easy and convenient to schedule a day and time. Tim arrived right on time and did a fantastic job installing the sauna. He was very professional and friendly, asked if we wanted to hold onto the packing materials for future use and gave us a great tutorial on how to use the product. I would recommend Great Bay to anyone who is looking for a quality product, a positive buying experience and professional installation. Great job!

Chris Kealey

We purchased a Sundance Chelsee hot tub in 2011 from Great Bay. Nothing but a positive experience with the team there during the purchase and follow up service. Great Bay sells high quality products and provides best in class service. I manage a customer service team for a large software company so I know the importance of both a great product and great people behind a product. At Great Bay you get both. Chris Kealey Newburyport MA

Axel Froment

Great business, great people I Highly recommend them.

John Ehlers

From their knowledge of their products, to the quality of their products, to response to questions....Great Bay is second to none.

Glenn B

Shopping for a Sundance Spa and the dealers in my area (southern Massachusetts ) did not have the model spa on display in any of their stores in MA. I discovered Great Bay Spa's with a Google search . They had great reviews so I gave them a call with the hope they may have the model spa I was interested in. I called them up and to my astonishment they had my spa! I drove almost 2 hours to visit them and was pleasantly greated by Tony Pescosolido. After explaining I was from MA and out of his service area Tony still spent over an hour and a half with me. He was very thorough going through many details with the spa I was interested in from its features, operation and maintenance. I learned more from Tony then I had from going to multiple dealers and Sundance website and literature. Tony is a tremendous resource of information having over 25 years of experience with spas. I highly recommend Great Bay Spa & Sauna to prospective spa buyers. Ask for Tony he will treat you right and help you make the right spa purchase. 5 *****

cindy antaya

We bought our Sundance spa from Great bay over 11 years ago and have been totally thrilled with the knowledgable sales and service team. Our optima spa has brought us years of service and is still going strong. We continue to buy most of our supplies there and you will always feel welcome there, as the sales people are wonderfully informed, and the service dept. have all the answers, even for us do it yourselfers!

George Kaczowka

We bought a Bullfrog spa from Great Bay a few years ago, and have been quite pleased with the experience. Jessica has always been there when we had questions, advise, and even when we needed help to move it. We buy our spa chemicals there as well, and find their prices quite reasonable.

Derek Wallace

We purchased a Sundance Hot Tub 12 years ago from Great Bay and have been thrilled about the product, and even more so the service and support from Great Bay! We've had issues ranging from needing service during some of the COLDEST weeks in the Winter and they have always been there for us. Recently we just replaced an Ionizer (?) and once again - fast service - and great support!! These guys are the best. I drive buy a bunch of "hot tub" dealers to buy products from them, and get their service. I'd buy another from them. BUT this one is still working awesome! You get what you pay for, and I've gotten more than my money's worth! I recommend them highly for their service, support and quality of products at a fair price.

Jason Chasse

We installed a Sundance Aspen 4 months ago and so far, I would not recommend that tub. I have owned another hot tub for 10 years prior and other than regular cleaning and maintenance, it just worked. The Sundance has already required replacement of electrical components, which didn't issue a warning in the system, the tech found this out when he was troubleshooting other things. The lights stopped working, on-site service person couldn't figure out why and when we re-powered the tub back on, they came on. He thinks it could be because the power went out at the property and it tripped something. So that is still a big unknown. Add to this, the filter already needed replacement and he said we should replace it every-time we drain and clean, so add the cost of 4 filters per year. Overall, way too many issues this soon, added touch points on our end for regular maintenance and unforeseen additional costs for the maintenance and already requiring a service person on location.

Joe Coyote

If your looking to buy a spa, then this is your best place, look no further! Lincoln, Jessica, George and Greg are seasoned professionals working to support all your needs regarding your spa. The customer service, technical support and hands on response you get from this organization leaves you so positive that when things do go wrong, you feel so confident that it will be done correct and fast, especially during the inter season. Thanks guys for all your support!

Kenneth Lehman

Purchased our Spa several year ago, has been a great experience from sales to delivery and service.

Nancee Jenne

Wished we had purchased our spa from them. Great serbice and purchase all our supplies from Great Bay Spa & Sauna

Patrick Lanctot

We purchased a new Bullfrog spa from Great Bay and have only positive things to say about the experience. The sales staff (we worked with Jessica mainly) was awesome, walking us through all of our options and explaining the various features of each tub. As this is our first hot tub, we were a bit nervous but Great Bay made things very easy. I would highly recommend Great Bay to others looking to purchase a spa or supplies.

brian dutton

I bought my hot tub in 2009 and had good luck with it. However in July 2015 I did have a big issue with the second spa cover they sold me and I was told it was a 3 year warranty. It turns out the one they gave me was a 1 year warranty and the mesh handles on the inside basically deteriorated so I could not pull the cover up. I'm a senior citizen and this meant I couldn't re-cover the tub unless i got out and pushed the cover back on, basically a hard task for me. I was pretty upset but I called and worked with Tony Pescosolido their Sales Manager,and he really went out of his way to find a solution. He found a new "jacket" and they drove 25 miles to take off the old and put on the new with no charge. I am EXTREMELY happy with Tony and Great Bay Spas and I would recommend them to any and everybody. Try them , you will not be disappointed.

Dan Dugal

We had been battling an old hot tub for a while. I stopped by great bay spa and was welcomed in like family. After about an hour being there talking with Lincoln about different models we were able to narrow it down to one. He never once acted like a salesman trying to push and sell you anything and everything, just a down to earth guy there to answer any and all questions. Next day went back with my wife and we sealed the deal on a sundance 780 chelsee. The crew there filled and tested our tub and set it completely up for us. Picked it up today and brought it home and we are currently enjoying every second of it. Don't look anywhere else, this place will not let you down and will work with you through everything.

Sally Sousa

LOVED LOVED LOVED

Robert Tessier

There is no better place to buy your spa. Ive been a customer since early 2000's. I love the Sundance spa and the service and support offered by the staff at Great Bay Spa.

Mary Alice LaPoint

I have been dealing with this company for over 20 years and during that time they have only gotten better! The products are first rate (don't skimp on cheaper products; it costs you in end), and the customer service is excellent. I recently bought a tub that needed a few small tweaks and Great Bay Spa could not have been more responsive and prompt about it. Will never leave them!

Brenda Jacobs

Great Bay Spa & Sauna have been wonderful to deal with. They have great and friendly and prompt customer service. We dealt with another company many years ago before we purchased our new spa and there is no comparison between the two. Great Bay wins by a mile! Brenda Jacobs

James Graham

We purchased our spa at Great Bay a few years ago. Unlike several other places we visited, the staff at Great Bay seemed to actually want our business. They were very patient as my wife and I debated on size, style etc. The salesman listened to our thoughts on what we wanted out of a spa and provided us with a few recommendations and arranged a wet test. The price was great and delivery was so easy! If we ever need another, we will definitely be back!

Dee K

We have been Great Bay Spa & Sauna customers since 1998 when we bought our first Sundance Optima Spa. They have helped us out over the years and their customer service is by far a industry leader! After 14 years of service it was time to say goodbye to our spa and since we have a very unique hot tub room that was built around our tub we were worried about replacing our tub. When I called Great Bay Service Team they offered to send a tech down to see what they could figure out to help with our situation. They came down and presented various options and ideas and we finally came up with a solution. We decide to purchase a new BullFrog spa from Great Bay that would worked perfectly in our room. It fit perfectly in the room with a little modification! We where so worried that we wouldn't find a tub that would work but we once again have a spa up and running thanks to Great Bay Spa&Sauna. After 15 years of service I would recommend Great Bay. We would highly recommend Great Bay and their great products!

vrivera1010

Always good service.

Jeffrey DeRosa

I was shopping for hot tubs for several years and had been to many different locations looking at the multitude of options. I came across Great Bay Spa & Sauna and it was clear that they had the best product and reputation around I worked with both Jamie and Tony throughout the process. They were able to answer specific questions that I had, and offered a no pressure sales environment, think more of a consultant that a salesman. They certainly do NOT have the cheapest tub in town but do offer a superior product at a fair price. I would certainly recommend this company for any purchases. (I also buy all my chemicals here and they are reasonably priced) Do yourself a favor and pull the trigger on buying the hot tub, its so worth it in this COLD NH climate!

Michael Breagy

My wife and I had been wanting to buy a hot tub for years. We finally decided to get one this year. We went to a couple of places in NH and then discovered Great Bay Spa and Sauna. I can't say enough about the staff there. We worked primarily with Jessica who is extremely knowledgeable about all of their products and went out of her way (literally) to make sure we had everything we needed to enjoy our top-notch Bullfrog spa. It was so refreshing to us to work with people who know their products and are not only professional but extremely enjoyable to speak to and work with. If you're in the market for a hot tub or a sauna, and you're anywhere near Portsmouth, I strongly encourage you to check out Great Bay Spa & Sauna. Tell them Mike and Karen sent you, you won't regret it.

Paul Reid

Select Woods has the finest quality building materials

Sue & Bob Brusa

Great service and selection

Fred James

Thank you for the continued excellent service. From installation, to supplies, to helpful advice and winter close up. Single point of contact for all ones Hot Tub needs. Fred James

hogmark1

Best place to buy a spa and supplies.

Lee Murphy

Sales was super helpful and knowledgeable! Accommodated my schedule for delivery! The installation guys were top notch! Amazing what they can do moving and setting up. Personal and professional from star to finish! Thanks guys, really enjoying the spa!

William French

We have been customers for 16 years and are on our 2nd Sundance hot tub from Great Bay. We recently had a failure of our outdoor tub (in sub-zero February). Everyone was great. Jessica, in the office, gave us guidance in keeping the plumbing in the equipment bay from freezing. Today, the techs replaced the temp sensor (under the 5-year warranty) and gave us more practical suggestions for power failures and tub breakdowns for the future. And if you are in the showroom and need great recommendations for restaurants in Portsmouth, just ask Jessica. ;-)

Pauliina Swartz

We purchased a hot tub several years ago and continue to visit regularly for supplies. They have been consistently helpful, friendly, always fair and full of integrity.

Ben Brayshaw

They were very nice, easy to work with, and flexible to our needs. They were recommended to us and O would recommend them too.

Ronald Mcaneney

the best place to buy a hot tub or sauna, the best quality spas,s and great custmer service.

John Kelleher

I have purchased three hot tubs during the past 30 years from Great Bay. The first was a redwood tub, and the last two have been Nordic Crown II tubs. The experience for each of these three tubs has been great... from the original purchase through maintenance and service. In particular, our most recent tub had to be installed in an existing deck. It was a little tricky to make it all come out smoothly. Tony was very helpful throughout the sales process. Tim and the crew did an excellent job with delivery and installation. I would highly recommend Great Bay.

Jim Faunce

For 3 months before, and now 12 months after the purchase of our Sundance Chelsee, I have pestered Jaime at Great Bay with a barrage of questions and he's answered every single one of them. We live over an hour away, but we continue to purchase our supplies from Great Bay due to the great customer service and competitive costs.

Jean Nelson

We purchased a Sundance spa from GBSS in 2011. Tony was great. He worked with us to get the right spa for our needs. He even set up a spa at the showroom so we could try it out and make sure we loved it before we bought one. We could not be happier with our spa or the way we are treated whenever we have questions or need help with something. You should check out Great Bay Spa & Sauna!

Lincoln

I recently needed a repair on my spa and ordered a part thinking I would fix the problem. It was very easy to verbally order the sensor over the phone with Tony but even better it shipped that day and I had it the next. Unfortunately my tub needed more than that as it started tripping my breaker and it was a bit under freezing outside. Called Great Bay in the AM and spoke with Jessica who pleasantly took my call and placed a service request quickly enough that the tech actually called later that day. When the tech arrived he had the part I needed on hand so no return trip. My wife reported him as getting along well with our two young kids and a boisterous Great Dane. Thank you Great Bay.

Nancy Halloran

We have had at least two hot tubs from Great Bay. They have always treated us well and taken care of any problems which we have had.