Reviews of Massage Envy - NW Reno - Ridgeview Plaza (Spa)

michael wade

I wish I could give zero stars. The people that work there make it impossible to get an appointment. I have tried to make an appointment every night this week with no results still. Once I went to write a bad review I realized that this location is the problem, the owners should want to do something to fix this

Eduardo Gutierrez

I have been a member here for years. Some ot the therapists are excellent, others are decent. The staff is consistently friendly, but don't expect a therapeutic massage. This is a spa chain, and while this location is always clean and has curteous staff, the massage therapists range in skill levels from relatively new to expert. When you find a good therapist, stick with them.

mischievousmendy

Relaxing and peaceful place. All the therapists are very good, and all the staff are helpful and friendly.

Teresa

I am so very pleased with my recent visit. Coralynn did an excellent job and I left feeling so relaxed and rejuvenated. I will definitely be back.

Brian Perdue

Awful, awful, awful... Rude and disrespectful staff with zero knowledge.They continued to charge my credit card for months after cancelling, even after repeated fraud reports and card # changes. Beware of Massage Envy

Sarah Ricketts

As a former employee at a different massage envy, I’m appalled at the customer service at this location. I had to call 3 times during normal business hours on different days to actually get to talk to someone. And I did leave a message the first time I called and I never received a call back. When I finally got to schedule a massage the girl seemed unknowledgable about massage. Not that I think it was her fault, just a lack of training. I forgot about my massage tonight, and I do feel really bad for the therapist because they won’t be getting paid for their time tonight, but the girl who called me called almost 25 minutes into my appointment and was extremely rude. Accusing me saying “you know you missed your appointment tonight”. I apologized and said, I’m sorry I completely forgot, I didn’t get a call or anything. She responded saying I had a note in my account saying I didn’t want any calls from the location. Not sure how that’s possible since I haven’t been to that one before, just a former employee from a store in Oregon. Again, I feel bad for the therapist but the customer service here was so terrible I didn’t want to go in for the remainder of the time.

renovulcan

There customer service is horrible. Screwed up our couples room reservation April 7th and rescheduled us for May 5th. They called us May 3rd and said that my girlfriend therapist would not be licenced in time for our appointment and would like to reschedule for another appointment in June. I told her that this was unacceptable, we have been waiting way to long for my girlfriend's birthday massage and they need to figure it out. She said there was nothing she could do. WE WILL NEVER COME BACK HERE AGAIN!!! BTW My girlfriend's birthday was April 5th!!!

Damian C

Went in for one reason and left with considerably less pain than when I went in. Michelle was absolutely excellent, professional, gave feedback on what I should do the reminder of the day plan on returning soon.

Jill Nygaard

Love the facials that Kate does

Thomas Hufford

Great staff and excellent massage

Dawn Makynen

Always good..

Jonathan Techaira

This place is awesome, very nice staff up front and manager as well. Their therapists are awesome do a very very good and pay attention to your needs.

Sharath Reddy

60 minutes wasted!!

Bryan Magleby

Power outage so they left — with no phone call. Power Outage ended 2 1/2 hours ago neighbor said. Terrible customer service I guess is all I can say. Won’t return as I am only in town tonight. Suggest you step up the quality of employees owner.

Tammy Rayburn

Love this place! Always a warm greeting when you walk through the door, several gifted massage therapists. I won't tell you who my favorite is because he's already too busy

Alysha Landes

Tmj was inflamed so went to try a facial massage and I was surprised to feel so much better. I feel a lot more relaxed.

MMAFAN Stevens

Before signing up my husband for a membership here I specifically asked if we could transfer pre paid sessions between the two of us because of his on call work schedule. They said ABSOLUTELY ANYTIME!!!! They lied. Do not get a membership here. I found out they actually had a law suite against them because of false advertising. And breach of contracts.

Elaine Frank

I have been a customer for six years. I have always had a great, relaxing experience at this location. I have visited many ME spas in my travels, this location and staff are the best ever.....keep up the great job. Thank you for all the changes and added features..it definitely shows in your attention to detail and the customers experience. Massage on..

Jason Rowden

I just don't care for this business. I have never been satisfied by there service.

Jamie Lawsky

If you sign up for a membership you will regret it. They make it sound good but the front desk girls are required to have so many memberships a month so they tell you anything to sell it to you. Once you’ve signed the contract they got you! Also they do block out a lot of time slots for only new guests that they have the potential to sign up. Once you’re their member they don’t care there’s not enough therapist for the number of people they’ve signed up and they sign up even more people. You’ll never get in especially this location but all the Reno/Sparks massage envy is ran by the same guy, Klause Grimm and he hires the worst managers.

Moe Underwood

Great place

Marilynn Walker

Great facial by Tammy but Steve gave me a massage from hell..I'm so sore today from his rubbing in one area forever!..

Alex Gagnon

always excellent

Steve .Funicella

Best place for relaxing massage!

Andrew Young

Never underestimate the power of a tiny woman to break your back in all the right ways.

Vanessa Oglesby

Live this place, great prices great place to relax. They take good care of you here. Water,teas available.

Lydia Gail McGarva

Hands down the worst massage I’ve ever gotten. I went in for a prenatal massage and the therapist seemed to think that was an excuse to not give me a worthwhile experience. The massage was haphazard and didn’t help me relax at all. Worst of all, the therapist was CHEWING HARD CANDY through the massage making crunching noises in my ear!!! The only GOOD thing about the experience was that the receptionist took my complaint seriously and comped my massage- I appreciated that greatly and was impressed with the receptionist’s attention to customer service.

J Tomas

Thank you to Victoria at massage envy. I have found an answer that I am completely happy with. My account was restored and I have nothing but praise for Victoria's customer skills and communication ability. Thank you for taking the time to look into my account issue. It happen to be a previous employee did not set my account up correctly when I opened the account. All was corrected. Thank you again Victoria! It will not allow me to hit 5 stars.

Treehuggingisfun

Good coffee but the food could be warmer.

J Camp

Tabatha is wonderful and so is Tammy