Reviews of Spa Shiki (Spa)

Pamela Marstiller

I made an appt for a main/pedi and should have known from the booking process that it wasn't going to work out. Both services I initially chose weren't available because apparently only one person does them (Deluxe Manicure and Sports Pedicure). After settling for a Spa Shiki Manicure and Deluxe Pedicure (seemed to be only available options) Amanda booked me for 2:30 and 4:00 appts. Upon arriving at the Salon at 2:20 I was checked in and asked to sit in the waiting area. At approx 2:40 Charley came for me to give me my manicure, only to be told by the other staff that she was there to assist the other patron and not me. I was then told by Amanda that my appts were for 3:30 and 5:00, although she's the one that booked them for 2:30 and 4:00 just a few hrs ago. They asked me if I wanted to put on a robe and steam or a bit while I waited for the 3:30 appt time but I politely said no. I am extremely disappointed that they were not able to do anything but apologize for a mistake that was clearly theirs. I am here for a conference and the other time slots were not conducive with conference activities. Had I known I would've just gone to the nail salon a few miles away.

sassyfras sahmdiary

Staff is super nice. I'll be coming back

mosunshine326

Best spa experience at the Lake

Lacie Brooks

Great experience ! The spa is so soothing!

Courtney Pearce

Staff was very friendly. I love relaxing in the pool.

Keleyan Otway

I really enjoyed my experience at spashiki. The service, the products, the ammentities...just top notch. For my husband and I, it was worth the commute from Columbia in a snow storm. Thanks to the staff I had an experience of a lifetime.

Maggie Myers

After having a horrible experience at the lodge this place completely SAVED my birthday! Thank God for these people, they are from the GODS! If you want a complete spa experience, go here. The staff, the atmosphere, the music; perfection. We will be back here for sure!

eileen Lambert

i love Spa Shiki! I travel quite a bit and it's one of my favorites. Great customer service!

Stephanie Sparks

I love spa shiki wonderful service. And very nice and clean relaxing atmosphere.

Suki Hoy

I have been numerous times in the last 4 years, no more. They were rude, the sauna was broken, the steam room smelled of mold, and I could go on. We left before our appointments not to further waste time or money and had a much more enjoyable time elsewhere. Avoid. Go to another spa.

Michelle Ray

I should have known from the initial booking phone call that this would be a lackluster experience (caller seemed confused/new to the position). Upon arrival, we were greeted and given a menu to choose an entree from. Several of the items were crossed off which looked very unprofessional, and there was not a variety of items to choose from. We were then escorted to the area of the coed whirlpool, and we were hurriedly told what areas my husband and I could access. We had never been to this spa, and would have appreciated more of an explanation, other than just pointing from a stationary spot. We didn't get a true handle on what we had available to us. We got undressed in our respective bathrooms and met back at the whirlpool. We had no clue what we really could access, so we sat in the meditation room until our massage time. There was a pool she pointed out, but we peeked outside and it looked deserted...there was nobody (clients/staff) outside, and it appeared the door was locked, and we weren't sure if we could get back in. So we returned inside. We got bored in the meditation room, so we continued to the area behind the reception desk, and sat down for some water and fruit. I accidentally bumped the table and several fruit flies flew around that were on the artificial flower arrangement (right next to the orange slices). We were called in for our massage, but first had a foot soak (which was literally a bowl of saltwater w/two drops of an essential oil blend). We were left to soak. After, we received our massages, which were supposed to be Swedish massages, but were more aesthetic...as they didn't provide any pressure/tissue massage. After the massage, we sat in the chairs we received the salt soak in, and were served our entree (not impressed) with a plastic-wrapped bowl of fruit, as well as wine in a plastic glass. We were not sure if we were supposed to stay there or leave, so we just left. The massage therapists were nice. Afterwards, we each went in our respective steam rooms and met back at the co-ed whirlpool. The facility is dated and there are missing tiles in a few areas of the whirlpool and steam room. When we left, we approached the front desk to pay for our massage. I presented a 10% off coupon (you can receive on the website if you sign up for their mailing list), and she shook her head and just handed me a charge slip I needed to sign, which INCLUDED a gratuity. I asked her about the coupon, and she looked at it, then stated she couldn't apply it because it was already a "package deal" (at NO place on the coupon does it state it cannot be used on a package). I still have no clue if it could have been used, but maybe she didn't feel like re-printing the charge slip?. We were never informed the gratuity was automatically added....not sure if this happens to everyone? Or just us? But I cannot recall anything stating there was an automatic gratuity. We would obviously have tipped well for our services, but as you're getting rushed through paying your bill, I don't know what percentage we were charged (it doesn't state on the receipt, either). I still have no clue if we were charged appropriately. Definitely a waste of $350+ dollars. We will not be returning.

Jim Biggs

Absolutely the best pedicure I've ever had!

Morgen Stoecklein

My mother and I visited Spa Shiki 2 years ago and received 5 star service. We returned again today with my sister in law, the massages were great... but the rest of the service was not near worth the price tag. We had time between or services so we wanted lunch, waited but no one came to help us. Then we went up to the desk and they said it would be an hour wait for $20 chicken wraps ... we didn’t want to wait an hour so we settled for a protein smoothie. The smoothies were tasty but not filling. The worst part was our pedicures. The lady that did my mother was extremely rude, telling her that her nails were brittle. UNPROFESSIONAL, especially to the person paying. The one helping me was digging her nails into my toes while over filing and the one helping my sister in law just stopped massaging her to wait for our ladies to catch up. When we previously visited we received warm, weighted wraps and music and the massages during our pedicures were extensive. We were highly disappointed with this service. We planned on tipping but reducing the tip for the service we did not enjoy, but the gratuity was INCLUDED at 15%. Gratuity is not a requirement and should be based on the service you received. We will be going elsewhere on our next visit to the lake.

Chris Thornburgh

My daughters and daughter in law and I have come to Spa Shiki for a girls long weekend for the past 5 years. A half day spa day is just perfect and sooooo relaxing. We plan on doing this for a long time to come. The ladies are super nice and the services are just wonderful. See you in January 2015!!!!!!

Mark Chamblee

We were 1 of about 5 different rooms book and still couldn't get an appointment. Would hate to see what it is like when the hotel is fully booked.

Molly Stack

I've come to the Spa multiple times now, can't seem to understand negative reviews. Each time was wonderful. I had the best facial I've ever experienced with Abby (Hungarian Mud Facial), she was a doll & I would absolutely go back. I also indulged in a relaxing pedicure. My Fiance also has come to the spa & had massages (with Zoey and Lindsey) and had no complaints. We enjoy the calming environment & we loved using the spa amenities including: the mineral whirlpool, pool, steam room, sauna & more. We adore the spa and will be back.

Gretchen Martens

If you are looking for a good massage this is not the place. It is the worse massage I have ever had. Very light pressure....and all areas of the body were not covered. Not worth the price My husband had a massage also and was less than impressed with his massage.

miss cearraj

Today is mg birthday and I had a very relaxing time at spa Shiki. I do a spa day once or twice a month and I must say for my first time coming here everything exceeded my expectations. Looking forward to coming back to the ozarks and having another great experience! Very beautiful spa too. Thanks agian!