You have the opinions of real people like you who use the products of Simonson\'s Salon & Spa - Coon Rapids (Spa) near Minnesota.
At the moment this business has a rating of 4.4 out of 5 and this rating has been based on 175 reviews.
You may have noticed that it has an average rating is high, and it is founded on a very high number of feddbacks, so we can say that the assessment is very accurate. If many people have bothered to leave their opinion when they are pleased, is that it works.
You know that we don't usually bother to put scores when they are correct and we usually do it only if we have had a problem or incidence...
This Spa is classified in the category of Beauty salon.
Great haircut, the towel service is a nice bonus.
Love this place, great stylists there
Great staff, very accommodating to customers. Loved it.
I had my hair cut by Ashley & I could not be more pleased! I have never felt this happy & excited about my hair cut. A million thanks!!!
Strongly advised never to book a massage at this salon. I had the worst experience and don't want someone else to be serviced the way i did. Keep searching as i will be for a better salon !
Love this place
I've been going to Cristina since 2001 for my eyebrows and have never been disappointed once. I was mistakingly matched with someone else that had the same name and she did not do the same job, there's no one like Cristina!
I scheduled a pedicure and haircut appointment there for my birthday in April. When I arrived there seemed to be a scheduling hiccup and I was asked to wait while they figured it out. After waiting, not too long (15 minutes), I was brought back for the pedicure. The woman that gave me the pedicure seemed annoyed and distracted, and for the price, I have had much better and thorough pedicures for less. The young woman who cut my hair wasn't supposed to start for awhile, but because of the scheduling mishap she got me in quickly, which was really kind, but again, I just felt like the person they needed to rush through because whoever had scheduled me in had made a mistake. The gal was talkative and nice, but the cut felt rushed and wasn't what I was hoping for. Overall, it was my birthday and I wanted to feel special. I just didn't. The staff weren't super friendly or warm, and I think I came in during a transition up front so it seemed a little unorganize and nobody knew what to do with me. I also felt the woman who had to give me a pedicure wasn't happy about it because I dont think she was originally assigned to have to do one. Her vibe rubbed off. And I get it. I work with the public. I just wish you hadn't rushed me through. I would have preferred being reschedule for another time when you were ready for me. It's unfortunate that every aspect of my experience went poorly. In writing this review I hope the staff keep my experience in mind. For the prices you charge it really matters to give great service. I won't be back and I won't tell my friends about your salon.
Everyone try to make your experience great.
Paid $59 for a haircut and had to return to have it fixed as there were several long chunks left along the perimeter of my hair. Stylist seemed overwhelmed by my hair and the haircut shows that. Would expect the haircut I got from a quick service salon, not a high end one especially paying$59.(plus tip)
My friend recommended this place since she’s been a customer of this place for a while already so I gave it a try and I AM VERY HAPPYYY with my hair right now!! my stylist susie is amazing! I showed her a picture of the hair color that I wanted and I got what I asked for
Loved my haircut!
Very nice people working there. Lady that did my friend's and my makeup was extremely nice and knew how to make us look great! Even considered our skin types and used products accordingly (my friend had dry skin and I have oily skin) so she applied the right foundation and color, which is good. Some places don't care about the basic stuff all too much. Anyways would recommend!
Today I arrived at my appointment time and was told that the person who booked my appointment booked me for a bang trim instead of a hair cut and that they couldn’t see me. I get that they have time slot allotments but it was completely their error. I noticed the lady in front of me was also unhappy because they sent her away and asked her to return later in the day. If you NEED a haircut or you have a busy schedule I do not recommend wasting your time here.
Had a manicure recently at Simonsons. The nail tech was very nice. My nails looked great afterward. Unfortunately, the following day the gel polish on two of my nails chipped and peeled. I don’t think I had my hands under the light dryer long enough. She applied the base coat and polish before the rest of the other treatments. Usually that is the final part of the manicure. I think your manicures/pedicures have decreased in quality. I have been coming to Simonsons for close to 20 years. They used to be better. Paying $60 for a lux gel manicure when it chips the next day is ridiculous. I plan to go elsewhere for nail services.
I go way out of my way to come here from St Paul. Susie is awesome. I sure others are too.
Just got a haircut here and I love it!! I cut off 18 inches and donated it to Locks of Love. They did an amazing job and really listened to what I wanted, letting me get my unique, me, hairstyle!
KRISSY A BEAUTIFUL young lady did an awesome job on my hair. She listened. She saw what I needed. She trimmed up what and where it was needed. Stated we would do step by Step. I have short hair and thicker on on side due to cowlicks . So trying to get someone to do it right is difficult and yet give me style. She appears to have done what others could not.
I"ve always had great experience here. They make your wait, if any, very comfortable.
Ally... need I say more!
January is the best Aesthetician! January is my go to for waxing. She is such a perfectionist. My eyebrows always look good after my visit.
The people who work at Simonson's are tremendous. I was a loyal customer for over 20 years. I heard repeated stories from various people about how Kyle, the owner, treated them. I couldn't continue to put money in that woman's pocket. Their prices are ridiculously high and of course the workers aren't seeing all of that money. She treats her employees horribly and locks them into such strict contracts, that they can't leave or they will suffer her wrath. She doesn't care about the money. She wants control. It's disturbing.
Got my hair don't by Melisa, she's the best!
The cashiers greeted me and made me feel very welcomed. My Stylist Alissa provided outstanding customer service! I went in for a formal up do - she really focused on what I really wanted and made very helpful suggestions. My up do turned out exactly the way I wanted it to be. I had a lot of compliments at the wedding. Thank you Alissa and the Simonson team for providing excellent customer service. I will definitely refer my friends and family to this location.
Love the salon. Good cuts.
My wife enjoyed going here. I got her a salon pack for a Christmas present. She said she would like to go back.
Great hair cuts and massages.
I received a gift card and went in to get a massage with Ariel. I went for a deep tissue since I am very tense around the shoulders. It was a great massage with good pressure. The facilities are nice and welcoming. If you need to relax it's a great place to do so!
I had a nice pedicure today but was charged $65 instead of the $55 I was expecting. When I questioned the cashier she said it was because the woman who did it had more experience than the base price listed online. I can totally see this for a haircut or color-but am not convinced my feet need a more experienced cosmetologist for a 20% up charge.
Susie is the bomb! I have trusted only two people with me hair and she's one if them and does such great work everytime. I let her choose how to cut and style my hair today and couldn't be happier.
Alicia is always amazing. I appreciate her quality control and attention to detail when cutting my hair.
I am giving this place one star. I had an appointment set for 6:45 pm yesterday and I got there at 6:36 pm. I was expecting to spend ALOT of money here as a treat to myself. But that didn't happen. When I arrived the young lady spoke very softly and asked how can she help me. She checked me in and asked if I wanted something to drink. I told her no, thank you. As I proceeded to look around, I noticed people coming in after me and yet they only waited for about 10 minutes. I sat around and waited patiently. Even made eye contact with the person who checked me in and yet she didn't say anything. It was now 7:15 pm and I decided to walk out. I sat around for 40 minutes and yet no one approached me to let me know that my stylist was running behind. To wanting to spend over $100 here I expected A-ONE service, which I did not receive. They called me at 7:30pm to apologize and offered me a 15% discount. I told them that I didn't feel like they deserved my business. She then tried to tell me that they left me a voicemail before my appointment letting me know that my stylist was running behind and to come in at 7 pm instead. Well I did not receive a miss call nor did I get a msg in my VM. But regardless when I arrived for my appointment. You would think that the young gal would of told me right there then - that there is going to be a wait... nope. I am very disappointed by the way I was treated and with poor communication on their end. I would not recommend this place.
Expensive but they do good work. I felt rushed and the stylist mentioned to me several times that she needed to get to her next client. She even told me to come back another day for cut. Left me with wet hair too. Update: seen a new stylist 6mths later and wow what a different experience. My hair looked great and she was so sweet. She was great with blondes!
I came in for a easilength consult. The price I was quoted was OUTRAGEOUS! I do my research on items/services that are going to cost me a substantial amount of money upfront, as well as, to maintain. Per the Easilengths Pro website, they list the wholesale cost of their products with a suggested "retail" price that is double what the cost is for the product. Then after paying double for each box of hair (I was advised I needed at least 3 boxes), I was told that I needed to pay another fee, for installation, which is TRIPLE the wholesale amount of the hair. On top of that, cutting/blending is not included so I was quoted an additional $60 for this. I was told this would take about 3 hours. The price I was quoted was $960, which obviously does not include a tip. This means that I would be paying $320 per hour (for 3 hours). Considering that each box (of 16" tape in's) only costs the salon $79.50 ($238.50 total), I as a client am being charged an extra $721.50 for 3 hours of the stylist's time. Again, this does not include a tip.... This is price gouging at it's finest and it's really disheartening to know that Simonson's would take advantage of client's like this.
Jamie is a wonderful stylist. Been going to Simonsons for many years and have never been disappointed. The facial are also a very nice experience. Service is always friendly.
Got my nails done there last week and all of them broke within 3 days to almost a week.. I don't recommend this place and won't be returning.
Great service and always a great experience. I have never left here unhappy!
Very relaxing atmosphere
Stacie wehseler, best massage tech ever
As usual, Katelyn is wonderful!
Alissa is amazing!!
Holly does nice work!
Got a terrible haircut at first. Asked for 3 inches off, but the stylist (who I don't want to name) took off 6 inches! On top of that, it was cut bluntly straight across and had zero layers. I called them later and told them I disliked my haircut, and they made an appointment for me the next day to get it fixed free of charge. The stylist who fixed it was Jennifer, and she did a great job! She was super nice and easy to talk to as well.
They specialize in women’s hair, but do a great job on men’s cuts as well. I haven’t had a bad haircut yet. It’s a bit more pricey than most men’s cuts but they wash your hair twice and have a great hot towel during the second wash. All the stylists are great and they have all specialty’s of each stylist listed on their website.
Receptionists are amazing and friendly. I have been seeing January for over 15 years she's is amazing. Love this place venue is beautiful.
Simonson's Salon & Spa - the perfect place to relax.. :)
Made reservations a couple days ago for 2 90min massages 2 foot treatments and 2 pedicures for my husbands birthday present. Get here and they weren't able to do the services and had no other accommodations. And didn't even call to let me know. we get there and they told me they were only able to do 1 massage. Been looking forward to this all week and even got a babysitter for the kids. What a waste of time, and sitter. This totally Ruined my husbands birthday. This was my gift to him. Wow! Definitely not going there with their poor service. Not reliable. They could've came with an accomadation.
Top of the line salon
I’ve been getting my hair colored by Chelsey for years now and she is absolutely amazing! My blonde always comes out perfect, she takes her time and never makes me feel rushed! If any of you are looking for someone to do your blonde Chelsey is #1!
Megan is really great!
I had my nails done at Coon Rapids locations by Sarah I can not believe the horrible job was done for being a spa and the price at Junior level. She needs way more training on gel products I was triely embarrassed how bad they looked I went someone else to have them fixed. The front desk was not that polite at all. Will not return there ever again. For a spa these services should be professional and look amazing
I am in the cosmetology field and have been for over 30 years. My Daughter and I had an appointment in mothers day at 11:30. When we arrived we were told to have a seat. We waited for a hf hour past our appointment time and no one had kept us posted on that. When they cled us back she stood by the desk called our names and turned around and started walking away from us. During our service there was no conversation. I had asked if they could quickly paint my 4 year old granddaughters toes and she was like we dont have time at first then she said she can do it for $15. I was more than happy to pay that. But it was like a inconvenience for her. Even though we had already waited 10 min soakimg.out feet she could of done it then. But waited till she was done with my daughter to do it. When we were done the stylist walks to the front desk without even walking with me. Extremely poor service. Would definitely not want these team members working for me. As they did not seem to like their job. I would be careful as you never know who is sitting in your chair.
Got a massage there - super good massage. Would definitely book again. I'm very happy with the services here.
Ashley Nordick Is an amazing Stylist. She did an awesome job we sill definitely return an see her again.
I booked an appointment for a B.E.N. and an XY mani/pedi. Brandi gave me the usual good Simonson's wax treatments, and took the time to concentrate on a couple of problem areas in my brows. For my pedi, I was considering going back to some color instead of just clear polish, and I made an offhand remark about going with a French pedi. Sarah talked me into trying a guy-friendly French polishing. I have to say, I really liked the end result, it was very clean looking and elegant, without looking overdone on a guy. I wish I'd met Sarah sooner! I'll be sure to book with her again next month.
I've lived in the area my whole life and have never been here till today. I got a massage and I loved it. Very professional and friendly staff. Clean and beautiful salon. Definitely need to become a regular here.
I like to periodically stop in to see what clothing is on display, I have found some great things here!
The customer service is wonderful and the prices are very reasonable. I love this place. They really care about their customers.
Very friendly employees! And hair looked great!!!
Always get the best service. Marilyn is the best!
These hair stylists are knowledgeable, skilled and friendly. They are very polite and ready to do you hair as you wish. The atmosphere of the place is always cool and comfortable. Thanks for your good customer care service and keep it up!
Made my wife very happy. She loved her hair after they finished. It looks very beautiful. Worth the $75.
It was my first visit at Simonson's. Alicia did a bleach wash to get the brownish black color out of my hair, she highlighted, colored and cut my hair as well. She did an amazing job and I'm very happy with my overall experience! The customer service was great, professional and she was very personable. I'm definitely coming back and recommending Simonson's and Alicia!
Love this salon! I've been going to Krissa for the past few years and she is amazing. Knows her colors and how to style my hair exactly how I like it.
I agree with the other commenters about it being a little pricey but I do feel you get what you pay for. No matter who you get you can trust they are well experienced and know what they're doing. It's NOT like walking into some hole-in-the-wall shop and praying you don't leave with some sort of infection or a crappy nail job, with the only perk being you got it for cheap. You get what you pay for. The place is clean, you know they follow laws and rules for sanitation and the staff is always super friendly and accommodating. I've been seeing Sarah Jo for my hair and nails and even though she's newer to the field she does an amazing job. This company makes sure to train in all of their staff so they can all do a great job. Sarah is very professional and personable and I always feel she does a great job. She's easy to talk to and if you're unsure of where to go with your looks (nail or hair) she has the skill to show you what she thinks would look best for you. I highly recommend Sarah Jo. She's worth it.
Several of the stylists here have done my hair over the years. They Re all great and we'll trained! You can't go wrong here.
They are professional and very clean.
Great service and options
I received the most Amazing deep tissue massage from my Massage Therapist Shayna! It was more than I could have imagined! This Salon and Spa offer so many services! Something for everyone! The staff were so friendly and helpful! Definitely going back! It is worth a trip!
Just go look at the bad reviews and how they respond to them. Should tell you all you need to know.
I have been having Nicole cut and color my hair for many years now. She has always done a fantastic job. I have also have had facials done there and am always very happy with the service.
Love Simonson's!! Krissa is a-mazing! Customer service is phenomenal the receptionist know who I am when I walk in!! I refuse to go anywhere else!
Fabulous deals and savings, love it here. The ladies are so fun and friendly !
I was really unimpressed with Simonson's Salon. I had an appointment for eyelash extensions, and they mixed me up with someone who had a pedicure appointment. My eyelash appointment was cut short about 15 minutes due to their mix up. The lashes only lasted about 4 days. Four. Other places I have had lash extensions they last about two weeks before needing a fill. I have since gone to other salons with better luck for this type of appointment.
Great service, knowledgeable estatitions!!
Jessica is a rockstar!
Knowledgeable, skilled, friendly staff who are willing to spend extra time answering questions and sharing information. Gentle, warm atmosphere. Good selection of hair and cosmetic products. The scalp massage is delightful.
My husband booked a spa day for me as a late Mother’s Day gift. I was scheduled at 12pm for a prenatal massage with Nicole, Mani/Pedi with Alicia and a facial with Jorie. All the staff were friendly and pleasant, everything was done on schedule and the overall customer service experience was great. The massage was nice, Nicole was a great listener and applied the perfect amount of pressure. The facial was by far my favorite part of the day; Jorie was attentive, put me at ease and my face felt so hydrated and I left with glowing skin. The only reason for the 3 stars was the mani/pedi experience- although Alicia was very nice and accommodating, I sensed she was not very experienced with nails. I opted to do Gel polish for my manicure and regular polish for my pedicure. My pedicure was first and although she did the steps, she did them quickly- she applied the polish in an uneven way...almost the same way you would do them at home if you were in a rush. My manicure was the same as my pedi- steps were done but done quickly which lead to poor quality...it is only a day later and my gel manicure is already chipped and peeling despite being gentle with my hands, I almost wish I would’ve just done regular polish, the extra $15 for gel polish was not worth it. I have paid far less for luxury pedicures and manicures elsewhere and have received far better quality; leaving the salon they looked fine and I thought if they lasted at least a week I was okay with the mediocre quality, unfortunately they didn’t last 24hrs. I am a first time client and would recommend the massage and facial however if you’re looking for a quality manicure/pedicure matching the price point they charge, this is not the salon for that service. Photos attached of my sad manicure.
Always pampered and well taken care of! Katelyn is Phenomenal!! Staff are warm and welcoming. From the incredible conversations to the stunning results, this place delivers.
Nothing in this review is false. Nothing. The slander and smears attempted by their reply are just sad. Worst customer service I could have imagined. I made my girlfriend an appointment for a mani pedi the day before her flight for 5-7pm. She was leaving the state the next day and schedule didn’t allow her to make a different appointment. When she shows up, they refused her service, citing a completely false text message cancellation that never happened. I reserved the appointment with my debit card information and everything. This appointment was never cancelled by neither I or my girlfriend. When the manager Miranda was contacted by me via voicemail, she continued to 1) not call back, but email. 2) blame the customer and offer a measly 10% off next visit. My girlfriend was clearly and rightfully upset and told them their 10% off can suck it, then left. I attempted to contact corporate over this incident, and I was emailed back by Deirde , who refused to even call me just the same as her manager Miranda. They would rather hide behind their screen, and blame the customer for this incident. I was a customer since 2015 and lived across the street for a few years and used their services quite often in this time. A few days before this, I made an appointment using the same method. No cancellation text was sent out or “confirmed to have been cancelled”. If you ask me, the employee cancelled her appointments and left early for her Fourth of July holiday weekend. Management and corporate quality control are letting it happen, blaming the customer for being upset. Simply no sympathy for the customer, after driving 30 minutes out of her way to find out her appointment is cancelled when she gets there. Very unreliable and unapologetic. And for everyone reading their response, they are completely fabricating and misleading you to make their company look better. The response they replied below shows you everything about the management of this company.
I love Simonson's! Krissa is absolutely wonderful and so talented. I've been to lower quality salons before; trust me, you get what you pay for! I'll never go to another salon again!
Been going here for so long hard to imagine going anywhere else. Have been seeing Ashley to get my hair done for longer than I want to admit!
Loved the salon and service. I will definitely be going here from now on!
I was given a spa day package for Mother’s Day a few years ago which included a facial, massage and makeup application. It was a true spa experience and I couldn’t be more pleased with their service! I have had massages at many other places and have found that they just don’t compare to the massage you get at Simonsons. For facial, book your appointment with January and you won’t be disappointed!
Alicia is so kind and does fantastic at whatever she does
Ali is the best... lov, love love her!!!
I scheduled my birthday facial and sought out a new experience with a tech that I'm familiar with. Wanting to just relax after a hectic week of drama and just be pampered. My session started 10 min late, partly my fault, partly due to tech not yet available. I was told it would be a 90 min session for $130. Which I thought was high, but as long as I got my time in, I was ok with it. I can't afford to go as often as I like. The provider began chatting me up and kept the questions coming so that I really didn't get the peace and pampering that I came in for. Then about an hour after my service began, and I noticed that she rushed a bit to finish, and voila! I'm done. To my dismay, I related that it didn't seem like my time was up yet, to which I was told it was. Then I got dressed and noticed it was a full 10 minutes before the original time it should have ended. Then as I left, my tech asked me how I liked it, and I hadn't even been given a mirror, or any coaching about my skin at all, so I replied my time was shorter than time projected for service to she then says: we leave 5 min on each end to refresh the room, i/e change sheets etc. So I calculated that I received a 62 minute session out of what I was expecting to be 90 minutes. The cost of my birthday pamper ended up costing $2.09 a minute. I did complain, had to do that twice, due to getting the manager while I waited. I was able to share my disappointment and get $20 off bringing it down to $1.77 a minute which in my opinion was still too high being that I did not get my quiet time for enjoying my service without all the chatting I had wanted to avoid. My advice is to go somewhere where they actually care about your feelings and continued business, do that you don't have a disappointment like I have had more than once. Expensive with uncaring attitude. Not my idea of a relaxing birthday celebration.
Terah is the greatest!
Nice place, Hannah does a great job! Friendly staff.
Taylor does my hair and always makes it beautiful and vibrant!
I schedule my hair appointment at a high salon and i get cut and color in 1.5hrs apparently they stop allowing hair appointment after 2 even though they say they are open until 5.... Sounds like they're just lazy. Good thing i didn't go here.
I received a gel manicure here that began fully peeling off after 4 days. Even a regular manicure (non-gel) should last longer. When asking for help selecting a color the manicurist told me she was color blind. The service only lasted 45 min, when it was scheduled for 60 minutes. The hand massage portion was barely 3 minutes. I was truly unhappy with this service and do not recommend this salon. Their overall customer experience is not great, especially considering their price point. Update 5/2: I reached out to Miranda as indicated in the comment by Simonson’s below and am booked for another comped gel manicure with a new technician, one of their nail technician trainers. Thanks for making it right, Simonson’s.
Alicia deserves A LEVEL UP!!!!
Clean and friendly staff. Jill is the best at listening to you about your wants for haircuts and styles and color. And if she doesn't think you're going to look good in a certain cut, she'll tell you why.
Watson repaired a bad haircut done by another salon on my son. Great job. Thank you!
My sister and I went for a beauty day to get our hair done(Cut/Color/Highlights). I had Jennifer Anderson and my sister had Jen Rettke. They both did an AMAZING job! We both had an amazing experience with great stylists. I wish the prices were a little cheaper but overall we loved it and will return. I would recommend both Jen and Jennifer to everyone. THEY WERE AMAZING!
Went into Simonson's for a pedicure. Natalia was my nail technician. She was wonderful. Careful, no pain and a great personality. An A+. I will be back.
Wonderful people willing to help you find a style that fits your personality and lifestyle. Truly appreciate all the help and even the quick responses chatting through facebook messenger. People are so kind and understanding. Very happy to have found them!
The following comment does NOT reflect Alyssa Young's service, she is awesome. I was charged $17 for a 2 minute bang trim. Seriously? This is not Beverly Hills. I couldn't believe it. I've been going to Simonson's for almost 20 years. I'm contemplating going somewhere else. $17 for a bang trim is ridiculous. I don't have an issue with paying $120 or so for a full foil, but this is crazy!!!!!
Absolutely LOVED my experience! I went to the coon rapids location. I had my wedding updo with krissa and my makeup with jorie! I had trials the previous week and they remembered everything I had told them and went above and beyond. They both way exceeded my expectations. Both my hair and makeup lasted the entire day. My curls didn't fall out at all! I had it done at 8am and by midnight after the dance it looked like it had just been done! I had many compliments on my hair and makeup throughout the whole day! I couldn't have asked for anything better! I will DEFINITELY be recommending this place to everyone, awesome job!!! Thank you thank you!!
This has nothing to do with any of the stylist but the owner should know how important his front line people make or break first impressions. My Mom just died 1 week ago and I am her only child who cared for her till the very end of her life. I have 2 memorials to plan in 2 different states and all the burden rests on my shoulders and more-over, I am still very grief-stricken as she was also my best friend. KATHY, who answered the phone, was rude, belittling, insensitive, uncaring, AND had an awful attitude. Just one question..."how much?" and it was like a runaway train where I got so upset I asked for a manager. Instead she passed my on to a poor technician, Melissa, who was very kind and apologetic to me. I have never and will never step into a Simonson's Salon for any reason.
Kristin (at the Coon Rapids location) is not only outstanding as a hair stylist, but a really fun person to sit and chat with for 2 hours. :) I highly recommend her!
Had my hair cut for the first time since last summer. It was so long and thick. Also, this was a emotionally difficult appointment to go to, but my stylist, Linda, was wonderful to work with. Linda was very kind and easy to talk to. She knew exactly what I needed done with my hair. I also have recently developed arthritis in my hands making it very difficult to work with my hair. Now my hair is so much easier to take care of. It looks great too. Definitely will go back to Linda.
Katelyn is perfection! Fixed a previous mishap...she really knows her stuff! So glad I found her! And Jill was awesome on a consult! Thank you so much for a Great expierence!
I've been here for both salon and massage appointments. Great prices and wonderful service!
I got an updo here as practice for my wedding. I went in for a consultation, and I couldn't imagine what she was saying so I agreed to a paid updo. She tried 3 different quick hairstyles that looked more like she was playing with ideas rather than giving me an updo, which would have been fine, if I wouldn't of had to pay $85 for it. The "final" product was taken down, and even if it hadn't been, I would have done it when I walked out the door. The final hair was awful in terms of "this is what your hair will look like on your wedding day". I paid, tipped (because that's what you do), and left. I later called the manager for a partial refund, understanding I did need to pay maybe $20, because I disagreed that it was truly an updo, but she said the stylist did 3 "updo's" so the best she could do is give me $17 back. I paid $68 for 30 minutes of a glorified consultation. I wouldn't waste another dollar there. So, if they choose to stand behind calling this an updo worth $68, go somewhere else.