Reviews of Reflect Salon + Spa - Aveda - Plymouth (Spa)

Emily S

New Reflections Salon in Plymouth does a FABULOUS job! Anyone who says otherwise must be completely nuts! The second you walk in the door your relaxing spa experience begins, they take care of your every need from start to finish! The salon itself is beautifully designed and decorated to provide the most relaxing experience as possible. Even if your just getting a haircut, you leave the salon feeling like a completely new and relaxed person! Definetly the best way to pamper yourself! I recommend all of my friends and family to New Reflections in Plymouth, and I will be returning every chance I get! Thanks so much to the whole team there, you guys really do a supurb job!

Diana Luna

I love this salon and my stylist, Erin, even more! She does wonders with cuts, colors and updos. She always has cute ideas for my hair, takes the guessing out for me and if I do want something specific, she does it better than I could imagine. I will go to her forever! This is a great place with good people and always a relaxing, pampering experience. Highly recommended!

Jessie K

I saw the positive reviews and decided to check out if this would be a welcome location closer home ( I live in Plymouth and my current Salon is in Edina). Had a hair color appt. with Peppe. I personally did not appreciate her display of attitude when she found out I had colored my hair 6 mos back using boxed color. I have been coloring my hair both at Salons and at home and have never heard that hair colored at home cannot be colored at a Salon with same results as virgin hair. It almost felt like she was trying to sneak in an excuse to charge me extra fees for "working" on home colored hair. I am never coming back here. I'd rather take the 20 mile hike to my regular Salon.

Kimber Lina

Saw Liz for a 30 min targeted massage! She was amazing! I felt so much better afterwards. Will definitely be back!

Ram

One of the best places for haircut. Nicole is my stylist as she understands and suggests what is good for you.

Andrew Komarek

Awesome pedicure by Shelly.

Emily Biesboer

My haircut was wonderful and the stylist, Hope, was great... And really that's the most important thing. I took off one star because of the service of the non-stylist staff and one star for the disorganized opening of the salon. The front desk staff seemed a little disorganized and scattered, and, overall, not super helpful. My appointment was at 10:00 am on a Sunday, and I learned, after arriving a reasonable 15 min early, that the salon opens at 10:00... as in literally opens their doors at 10:00 am. I assumed that, if my appointment is at 10:00 am, I am checked in and sitting in a chair with the stylist at 10:00 am, not waiting in line to check in for my appointment. There were probably 5 or 6 people waiting in their cars for the doors to be unlocked for their 10 am appointments. If you're going to open your doors at 10:00, make the first appointment of the day at 10:15. If you're going to make the first appointment at 10:00, open the doors at 9:45. Your patrons are attempting to be on time by arriving early, we would appreciate the same courtesies, to be able to check in for our appointments a few minutes early, so we don't feel stressed and rushed, especially when you're selling services meant to relax and revive.

Aekta shah

They are rude and mean. My mom was from Chicago and ask if we can make an appointment under my name since she is never going to do it. They just refused to do it. There service is horrible, they don't get me in right way and asked for tea and I didn't get it until 15 mins after.

Stephanie Caddy

Heidi is an amazing stylist!!!

Lori Schlichter

Fantastic technician for lashes... Loved it

Malia Eugene

Very comfortable environment but the stylist didn’t do at all what I asked for, even when I presented pictures and explained it in detail. I will be going elsewhere to get it fixed

Em S.

Called for my first time to get a full foil an cut, absolutely not a friendly scheduling svc, rather snobby. Then no appointments for 2 weeks! Way to want to grow, not

Tracy Swason

Michelle in Plymouth is amazing! She can judge my mood and know if I want to chat ir if I just need some peace. She is the best!

Diana Dahlberg

Friendly personnel ... great service ... I had a pedicure and a chair massage. Awesome!

lynn forrest

Nic was a magician who fixed my unloved color and cut.

linda m

Stylist are great. Front desk less than friendly. Had to wait 20 minutes to check out. Only one person could run a credit card. The rest just stood there watching. Not an apology for the wait.

Debbie Oelke

AMAZING!

Chad Slattengren

Excellent place to unwind and relax with a Full body massage

Terri Kellett

Been going to Molly for waxing for over 10 years and no matter what the traffic is, it's worth the drive and the cost for the best service ever!!

Vanessa Slivken

I love Troy! Most relaxing facials I've ever had!

CA HART

Really disappointed in my cut and color with Paula. Am tired of paying for hair services that are sub par. Maybe just an off day, but it was an expensive and totally disappointing day for me. It makes it 100 times worse that you have to pay to look worse than you did coming in.

C. Huffman

Not good enough for the inconvenience, Felt rushed and that nobody cared about the services that I was paying an arm and a leg for!!! This was the absolute most that I EVER have paid for a highlight only $223 Overall highlights were decent but not what I asked for at all! We all deserve what we are expecting to pay for. Not what they feel .

Andrea Koxlien

I came here for a haircut for the first time yesterday. I was so happy with the service I received! Best haircut in years. Plus a welcome surprise to be served tea, a shoulder massage, and hand massage. And obviously it doesn't get much better than Aveda products. My specific stylist was also very helpful, giving me suggestions on products for my specific hair-type without being pushy/sales-focused about it. She was also confident and knowledgeable enough to suggest a few things to do for the cut that she thought I might like considering the problems I tend to have with my hair. Thanks, Peppe!

Anna Lopez

I love this place...They are great, talented, and clearly loves what they are doing.I love my new hairstyle.

HARLAN Hill

Had a great massage. The masseuse listen to what my needs were. The masseuse was very intuitive and went right to where I needed the work. That has been my experience with several other masseuses at this New Reflections as well. The best , totally the best

Mike Mike

Had a great experience

A B

Never been there for a service just went to buy product today. But with the coldness of their front desk staff I wouldn't want to stay for services! Their desk staff has no comprehension of customer service. I've never been anywhere that you don't get greeted or offered assistance when you come in and start wandering. Poor representation of an Aveda salon and Aveda service. You girls are the face of the salon- the first and last point of contact! Wake up, crack a smile and greet your customers rather than ignore them until they approach you! Without customers you have no job! Tip for Management-get some customer service training for your front staff.

Allie Wollman

My mom, my sister and I have been going to Paula for YEARS and she never disappoints. Always an awesome look when she’s finished. I will show her a photo of what I want and she completes the look exactly how I was picturing. She also is very friendly and great to have conversation with. Love love love her! And love this salon!

Danielle Hericks

I would highly recommend seeing Kayla Bergsten! She is truly talented at what she does. She goes above and beyond and makes sure you love your hair. My balayage turned out great!! Not to mention it’s a great price for everything you get. Everyone at the salon is so friendly and welcoming.

Gage Glirbas

I had a very pleasant experience with Maddie while I was getting a haircut. It turned out exactly how I wanted it to, and the rest of the staff was very friendly as well.

Laura Arnold

I've been using this shop since it opened. Love my hairdresser.

Vicki Norton

Great place.

Leah Brandt

Love this salon. I am always made to feel special here.

Terri Rutherford

Needed a particular item. They were very helpful in locating it

Nicole L

Arrived on time and appointment started >20 minutes late. Tried to pay with gift card at the end and was told after the card was scanned that the remaining balance needed to be used up. I asked for the gift card back, so I could use the full amount at a future appointment and would pay cash this trip instead. I was told the amount was already deducted and that I would need to pick out products to use up the rest. After going back and forth I finally just picked out an overpriced bottle of shampoo, had to pay the difference plus the gratuity. Very frustrating.

cassie buck

Professional, friendly and great quality!

Jon Strickland

Nice quiet shop great customer service exceptional deals treated like royalty clean environment makes you want to return. My friend enjoyed her treatment there.

Barb Whitmore

Great place.

Kerry Anderson

Usually great experience. Just want to warn you against trusting new talent. Got bang trim that is a hack job not unlike a bad cost cutters experience.

Kim Bergsten

Great place! Kayla B is wonderful!

KT Beaudry

I love Aveda! They do this message during your haircut which is awesome! But i do think it's a hit or miss as to whether the stylist is going to be good at this or not. I also enjoy their facials and natural products.

Lizzie Stanfield

I came here last year about July/August to get my blonde hair fixed from purple. Being a hairdresser I was looking forward to going to a salon and feeling more like a client than a stylist. I had Peppe and she was absolutely amazing!! She was so much fun to talk to and gave me awesome advice and is incredibly talented! My hair ended up turning out Pinterest worthy and I loved it! I will have to go back soon the next time I’m needing salon time! The salon was also very inviting and had a very relaxing feel to it!

Sara Stewart

Katie K Rocks!

Alfred Norcia

I love going to Neil! Top notch service! So glad that he is now at Aveda!

Nas maher

Love this place so relaxing and good service

Kimberly Lahr

I went for an aromatherapy massage and it was a super relaxing & professional. My only complaint is that the massage rooms are pretty small and not as nice compared to the rest of the facility.

Tamara Patton

I love the smell of Aveda and the staff are so nice. I love being pampered by having my hair washed and my hands massaged. Perfect amount of me time for this mother of two boys!

M. Bens

Aveda salons are the best

Dina Dina

Horrible hair cut and horrible balayage by Kayala I would never go back there. I wish she could have told me that she would be not be able to do a good job on my hair.

Barb Hoffman

Great service. Aveda products.

BILLIE BLUNDELL

Kayla B with New Reflections has been nothing less than amazing! Every Salon/Stylist I've gone to has told me my hair is broken and pressured me to buy all sorts of expensive products. I first went to see Kayla when I was 40 weeks pregnant and she couldn't believe how healthy my hair was. I couldn't believe it! I had been lied to for years just to buy products, so someone could get commission. Fast forward 1.5 years and she is still the only person I will let touch my hair! She even gives my 1 year old his haircuts :) If you want someone fun, honest and trust worthy - Kayla is your girl! We are so lucky to have found Kayla! We will never go anywhere else!

Brad Dale

Have gone there for 15 years. Always a great experience!

Meaghan Lee

Long Mondays call for a specific remedy — self-care at New Reflections Salon + Spa in Plymouth! Friendly and upbeat staff plus a soothing atmosphere and luxury touches made this first-time guest (and recent Chicago transplant) already pumped for the next vist. Abby Sundquist took excellent care of me and my short mane. Her pleasant demeanor and expert scissor skills eased my new-stylist worries and left me looking and feeling like a rockstar. She embodies the spirit of Aveda and impressed me with her vision, confidence, precision, and service. Abby and this salon know what’s up. A must for anyone looking to treat themselves or make a switch!

Emelie Jensen

I waited 25 minutes for my appointment, which was 20 minutes past when it was scheduled to begin and my stylist never came to get me. When I went to the front desk, they were not apologetic or able to explain the wait. This is not the first time I have had to wait here but definitely the longest and an explanation would have been appreciated so I knew to expect a wait. I was pretty disappointed, so I did not stay for my appointment and will not come back to this location after coming here for three years.

Hayley Piekkola

Kayla is A-M-A-Z-I-N-G!!! I first saw her skills on Instagram (@colorsbykayla) and knew I had to see her for my next look. Of course I was a little skeptical having never been to the salon or even met her but I am SO GLAD I did. Kayla is the kindest most patient stylist I’ve ever met. She was very thorough with the consultation and responsive to my requests - not to mention super friendly! I was honestly amazed by how insightful she was about the coloring process, which gave me the utmost confidence in her skills. And let me tell you...I was not disappointed.