Reviews of Hand and Stone Massage and Facial Spa (Spa)

2426 Baxter Ave, Crescent Springs, KY 41017

Average Rating:

DESCRIPTION

We've got the information of people like you who consume the products and services of Hand and Stone Massage and Facial Spa (Spa) in the state of Kentucky.

At the present the business receives a score of 4.5 over 5 and the rating has been based on 28 reviews.

You may have noticed that the average of ratings is nearly the best one, and it's based on a high number of reviews, so we can be quite sure that the evaluation is very credible. If many people have bothered to evaluate when they've done well, is that it works.

As you know, we do not usually stop to set tatings when they are positive and we usually do it only if we've had a problem or incidence...

This Spa corresponds to the category of Massage therapist.

Where is Hand and Stone Massage and Facial Spa?

REVIEWS OF Hand and Stone Massage and Facial Spa IN Kentucky

Melissa M

Very relaxing atmosphere, staff are well trained at what they're doing.

Starr Monique Hayes

I love Hand and Stone. You have to be firm if you don't want a membership and if you get a membership, then remain firm to what you want. The massage therapist that I have a relationship, Erica, is wonderful. She is kind, open, and very good with her hands. I have and will continue to recommend Hand and Stone to anyone that asks.

Rachel Lacroix

My experience here was absolutely awful. DO NOT GET A MEMBERSHIP HERE. The massage therapists are lovely but the staff here are awful. They do not inform you about the extra charges to your account. They will charge you a membership fee every month and then the same fee when you go for your service.. I terminated my account and was charged a "termination fee". This was not stated anywhere in the termination paperwork I signed. I have tried to speak to a manager multiple times and was never able to reach one. The receptionists are less than helpful... Do not waste your money here. I will be filing a complaint with the Better Business Bureau, whilst I review all the paperwork I've signed... Don't expect a refund from this place, don't expect any help at all... there are better places than this that won't rip you off.

Analyse Triolo

I love Hand and Stone! I've used many Spas in many different states and H&S is by far my favorite Franchise. The Friendly Center location is clean and serene. Danny is a PHENOMENAL therapist. I went in with a migraine and pain in my right knee. He was attentive and thorough in the massage and i left if far less pain than I entered and I could bend my knee completely for the first time in 24 hours! I'll go to him every time!

Anita Hawkins

Terrance was my masseuse and he was amazing. He loosened up my tight shoulder and now I can raise my hand over my head for the first time in a year!

Tiffany Smith

This place is the worst!!! I scheduled an appointment for my birthday and was horrified by the experience. I arrived at my scheduled time 3 p.m. and was taken to the back for my massage 20 minutes later. The massage therapist was inexperienced and did not work on my trouble areas. She then stopped 10 minutes to 4 . i explained to her that i paid for an hour massage and she had only started my massage at 3:30. She shrugged her shoulders and said sorry that's company policy. I spoke with the manager of my dissatisfaction of the services and she also had a nonchalant attitude. She then accused me of being late for the appointment and stated it was my fault. i was appalled to say the least especially since i knew this wasn't true. Once she realized she was wrong she still didn't apologize for her accusation nor did she offer anything for my inconvenience. she was worst than the massage therapist. the employees at this place are horrible. i'll be going to back to the hand and stone in north brunswick where i've had nothing but good experiences. It's out of the way but i'll gladly go there before i give this place anymore of my business, they're the worst.. go elsewhere

Unique art By rose Santiago

Had an amazing massage their deafening will come back again

Arney B

Richard Gulezian

Excellent service!!

Yuridia Serrato

My massage was OK even though I asked to for them to focus on my back more than anything. I still went on to receive a full body massage even though I didn't need it, and I asked for more of a firm hand but it was very light. My lower back barely got touched so I honestly felt like I wasted time and money. I suffer from chronic back pain and was pretty upset when I left seeing that I was looking forward to someone massaging it for an hour. But I will say I enjoyed my facial with Destiny. She was super bubbly, sweet and funny.

Joyce Hale

I go every month and it's always a pleasure

B M

Nice and friendly staff, the massage was meh. Also, it was not a full hour...more like 40 mins which was very unfair. I felt relaxed but had much better massages elsewhere for less. Also, over priced for services that are not that good. They push membership so hard that, I found it a bit intimidating. In fact, I said no a few times and still, another staff chimed into my check out conversation, pushing me to get the membership. Didn’t appreciate that. Will definitely not be going back.

T Austin

I tried calling for a week for an appointment, no call backs. Tired to schedule one online, no call or email back. I received no response at all, very unprofessional, guessing they don't want new business.

Maggie Driscoll

Hillary Hatt

paddy caffrey

Very professional

Jennifer moss

I loved the atmosphere, for my first time it was amazing and I will go back again.

Erin Wagner

Tangil Smith

The staff is excellent and the facials are to die for.

Andi Masters

I had facial hair removal done by Rebecca and can't say enough about how pleased I am. She was extremely gentle and careful, making sure that I was always comfortable. I had been going to my nail salon for waxing for a long time and always left with stinging, red skin and would see hairs that were missed. I have also done my own waxing but with mediocre results. This was a totally different experience, not only was my skin unaffected by the procedure, she got every single hair. I will be returning to Rebecca for my future waxing!

Harold Ashworth

My wife and I have been monthly members for years and love the treatments we have received. Brice is the best hands down in my opinion. I feel so strongly about that I booked with her for the rest of the year!

Victoria Davis

Nice and clean place but my massage appt was scheduled for 2 for a 50 minute massage. Still in the waiting room at 2:09 and the masseuse didn’t even start on me until 2:20. I then looked at the clock once it was finished at 3:00. I understand it was busy and need to stay on schedule but not fair to a paying customer.

Lisa c

I Love this place. I have a monthly membership and it is the Perfect way to make sure I get some relaxing Me-time.

Coffee Mann

i have went here in the past but definitely wont be back after the last time. the spa was too hot and not air conditioned properly and my massage therapist was sweating. taking my business elsewhere

Jacqueline Rodriguez

Services are sub par and in addition they have over charged me and continued to charge me months after my cancellation date. Worst customer service ever.

tammy Barker

Ande Diaz

The folks on the front desk are lovely. I have worked with many of the therapists -- all pretty good. Christina is in a league of her own. Very grateful for the work she does that relieves back pain.

Jessica Wanzer

First experience was amazing I even became a member can’t wait for my next visit

Michele Bonilla

This place was out of this world! My mom and I both received facials for the first time that left us wanting more. Jessica was amazing and very friendly and professional. We both felt the technicians went above and beyond helping us feel welcome, relaxed and informed throughout the whole time. We both will be back for more for sure!! Recommend it hands down!

Daniel Lloyd

Michelle Bedard

The quality of service is very good. I've had facials and massages with mult staff (kalianna, Kim, kristy) and they were all great. They have openings on a moments notice, which for me is great cause my work schedule can be crazy. Easy to get to with plenty of parking. The front office staff can be pushy with memberships.

susan doi

Rachael Peterson

Best way to end a rough week. Many therapists have been with the company or in the industry for 5 years or longer. They listen to what you need and make suggestions to ensure the best experience.

Meagan Pritchard

keke green

this place is TRASH. do not go here they just want your money, go to massage envy.

Kristina Robbins

Wonderful massage. Very friend staff

Karly Moseley

They were not clear about pricing. They would not let my mom use my gift card towards her services. They 100% over charge. Would not recommend this place. Also found 5 to 10 other places that provide the same services for way less!

Mark Hollon

Paul Rodriguez

I came for massage and they fit me in last minute. I take massage with Shan. It was fantastic definitely go Shan!

Antonio Garcia

Grace Jennings

Great facility for a massage!!!

Jennifer Conover

I called to get a facial and asked for availability, instantly I was 'I'm sorry I do not'.... I asked about a different time, and I got the same sharp response. She didn't offer to help, or offer available times. Rude.

Stephanie Tozzi

Clean and relaxing environment. Friendly helpful staff. Liked it so much, I signed up for monthly massages

Heather Dennise

Great customer service and very talented personnel. I look forward to my monthly visits!

Heather Ellington

I am very impressed with the staff here. I was not happy with my first massage that my husband purchased for me and Hand and Stone rescheduled me another massage! I am very appreciative and thankful they went out of their way to make things perfect!! Thank you Hand and Stone!! The massage tonight was fantastic!

Lisa Russell

Amazing!

Kelly Schwartz

I came in for my first time at Hand and Stone East Brunswick, the spa is AMAZING! It's super clean, the people are so friendly. I had a massage with Marcos and it was one of the best massages I've ever had!! And they were so affordable! I joined the monthly membership and booked with Marcos again for next month! THANK YOU

Danielle Dupont

Had a great massage the other day at hand and stone- ask for Kyle he was perfect! I was having back spasms and after felt huge relief! Good pressure and knew what he was doing! Front desk staff was super friendly and caring as well:)

Linda Frezel

Lynette Simmons

Angie Hansing

My husband bought me a membership for Mother's Day. It was much needed, considering I was pregnant with twins. From the beginning, I had trouble scheduling appointments. It was difficult to find a prenatal certified therapist that was available when I was. Often, I had to schedule at least a week in advance and change my schedule around in order to just get that booked. The worst was that I could never book with the same therapist and booking with a male therapist (which I prefer) was difficult. The final straw for me was when I booked a couples massage for my husband and I. I had just given birth to the twins, and we were celebrating our wedding anniversary. We arranged a sitter and everything. We were literally in the parking lot to Hand and Stone and received a call less than five minutes before our appointment time telling us there was an error with the couples room and it would be another thirty minutes before they could get us in. Considering the twins at home and all the prior scheduling issues I had, we chose not to go and my husband went inside to cancel my membership. We were still charged two weeks later, which they did refund, but there's still two credits on my account from the months I missed due to having the babies. We will not be going back here.

Adrienne Boone

I feel fantastic, thanks

Linda F

Hand and Stone East Brunswick is hard to find but once you do, you find your happy place!

Hannah Mercer Altsher

Always friendly and helpful. Great quality products. Professional staff.

Lisa Gonzalez

I came in to this place excited to get a massage but ended up leaving with a bad experience. The management is terrible seems like they don’t even know how to run a business. I arrived just a few minutes late to my appointment and when I got there the manager Christina told me that my massage would be cut 20 minutes. I was not aware of this before hand and I wish someone told me they would cut the massage time if you arrive a few minutes late. I did not arrive 20 minutes late I was only maybe 5-10 but she insisted on cutting the massage time 20. I’ll be going back to massage envy after this, they treat you like real people over there and don’t just take your money.

Emily Lugo

If I could give negative stars, I would! This is the biggest scam going. I had signed up for their monthly package plan as it sounded like a good deal at the time. However, I found I was unable to work in available times around my crazy busy schedule and decided I needed to cancel. I signed the form to cancel and was told I had 90 days to use my pre-paid packages. I worked it out to schedule 2 massages back to back and a facial so I could use the remaining packages. However, they resumed billing my card shortly thereafter. As my husband paid the bills, I was not aware they were continuing to bill (he thought it was a restaurant as that is how Quicken categorized it based on the credit card downloads). Once I finally found out what was happening, I called to complain and request a refund. I was told the packages were non-refundable! After much arguing back and forth with various managers, it was finally noted that they would keep the packages on my account indefinitely so that I could use them as I was able and/or that I could give them away as gifts to friends. Well, my husband died suddenly and I had even less time available to try to schedule so I was not able to use any of the packages for just over a year. I called today to try to schedule to use one and was told they had all expired and there was nothing they could do! The customer service representative claimed she could listen to the recorded call, but when I insisted that she do so before telling me there was nothing they could do, she hung up on me. Absolutely total fraud...they just stole my money!!

Jonathan Hansen

Daniel Rivera

Fallon Reich

Terrible experience. The work place is very unprofessional, and the owner is very rude to its clients and employees. I’m very disappointed. From now on I’m going to massage envy. (:

Katie Chapman

I have been a member at Hand and Stone Bedford for over a year now (one of their first members) and I have always had great experiences here! The staff is friendly and always looking for feedback to improve the experiences of all their clients!!

Kelsey Campbell

Jalon Breeden

mountain base farm

John Dunn

Therapists were great especially Donna and Monica, but virtually impossible to get an appointment arround my schedule. I am not satisfied with the membership or the administration of this business it has a lot of potential. But from now on I choose local businesses.

Michelle M

I recently went in for a 1 hour massage and a foot treatment that I received on a gift card. Janine was fantastic and very knowledgeable, however, the massage didn't last an hour. Both foot treatment and massage totaled one hour, and I did notice her rushing through the massage. This is the reason for my low rating.

Michael Machlied

Brenda French

I've been several times so far and each experience has been great. It's been very therapeutic for me to take time out of my busy schedule to take care of me and totally relax.

Sarah Poplin

Very unhappy! Once I cancelled my membership, no one informed me that the massages I had already paid for would expire. Blows my mind that you can pay for something and then they tell you that you can't use them anymore because you waited top long! Will not be going back!

Hanna Haberko

Always feel welcomed. Great service, wonderful experience every time. If you like deep tissue massage, Shan is the therapist to go with.

Monique de Vries

Pretty good price and good massages. Relaxing environment.

Lori Presnell

First time with Hand and Stone and I've only had one other massage to compare. Shawn, my therapist was very kind and did a great job. However, I was disappointed I didn't get the hot stones I was told I would get and also disappointed at lack of head and neck massage.

Jim Burn

Loved every second of it. Great atmosphere too. Costs 40% less with a membership

Brooke T

I’m not usually one to write reviews, but after my experience with Hand and Stone, I feel compelled to do so. What started off as a nice monthly treat, turned into not. I went in on the last day of March to cancel my account (I was unable to make time due to my busy work schedule) and was told I needed to wait until the end of April to cancel my account due to the 30 day rule. No big deal. The girl at the front desk had me sign some paperwork and she post dated it. I called around the week of 4/15 to book a massage for both my friend and I, to use up the money/services on my account and I was told I was not allowed to transfer it to another person due to my account being canceled. I kindly explained that the girl who had me fill out the paperwork initially said nothing would happen until the last week of April and I could let anyone in those 30 days use my account. I asked to speak to a manager and they said no one was available and that they would call me back. I hadn’t heard back for over 24 hours so I called again and got the same thing. I never once received a phone call from a manager. I was also told that on the date my paperwork was posted for, 30 days after, the account would be closed out and my services would not longer be available. Upon further investigation, I found it is a 90 day thing after the account it closed. I felt rushed and as if I wasn’t an important customer to them. I am super unhappy, and will not return or recommend H&S to anyone as I don’t feel comfortable going there. It sucks because I have a couple services left on my account and they won’t be used. Very disappointed.

Stefanie Lawson

I always enjoy the services that I receive here as a member. The staff are friendly and the environment is relaxing.

Oceana Kennedy

Great service, great prices, best deal in town! Their membership package is phenomenal. Wish I had found them sooner!

Alice Naomi

What a great location tucked away in the shopping center. I definitely didn’t feel like I was on RT 18. The girl at the front desk was sweet and it wasn’t over crowded. I have to express my sincere gratitude to for my therapist today. Julio was professional, he listened to my needs and he is a GREAT therapist. He has the perfect touch. He should be recognized by management and if you’re considering this location see him!!!

Jerome Jackson

Yaya Yaya

Honestly do not waste your money, they like to take money from people. I received a massage that was not great at all I tried to instruct the masseuse on what I wanted and she definitely was not understanding. I received a facial as well that I actually enjoyed, but my face broke out later that day. When I went to check out they tried to charge me for double the introductory rate, because of miscommunication from their staff. I absolutely HATED my experience, I will never go back or put any money in their pocket. My massage and facial were both ruined because I was so stressed about how much I was charged. Jennifer was extremely rude and made it seem as the miscommunication was my fault she needs to know the customer is always right.

Erin Jensen

Carly was great, I did a classic facial, my skin feels awesome!

JT Collazo

I absolutely enjoyed my facial during their early grand opening weekend in High Point. Taylor is awesome and is completely open about what she's doing and let s you know when it's 'relaxation time'! She will be my go-to-person for any facial.

Adriana Basti

Marina was great!!! Great service, great massage :)

Darla Howell

Great service, pleasant staff.

Hopemarie Guerrette

Great place. Best massages

Donna Bailey

I have had several massages here and they have all been good. My complaint is that the phone lines are crazy busy. Getting through on the phone to make or change an appt can take 2 days. They need more lines and/or more employees. And If you want an "after work" appointment, you need to book a month in advance.

Sam V

Absolutely LOVE Hand and stone! I have been a member for 2 years and couldn’t be happier. I got 1-2 times a month for a massage and once a month for a facial. Clean, friendly, and relaxing environment. I am so happy I found them.

Robyn Lewis

Christy and Hannah are awesome estheticians!

Karen Cain

Perfect from start to finish! I received a one-hour massage as a gift, and Sharon was awesome. Beautiful space, great people, wonderful experience.

Justin Macagba

Was a great experience. So much so that I plan on going back at least once a month for a much-needed massage I would highly recommend.

Teresa B

Credit card was charged without permission

Megan Shea

Saved by grace

Had a very nice, relaxing massage at Hand and Stone. Heather seemed knowledgeable about about her job and was very friendly. I got a monthly membership. The girls at the front desk were especially nice and helpful.

Bradley Linnell

Very professional, nice aesthetics

DeVone Bradshaw

My first visit ......OMG! Shannon is absolutely extraordinary! Hands down BEST facial EVER and I have had my share. The atmosphere was relaxing and clam temperature just right. The ladies up front where pleasant and easy to talk to made me feel welcome. Shannon (Friendly Center location, Greensboro)made me feel comfortable and did her magic. I will definitely be returning because I am a life time member......see you soon ladies.

Will Neault

I have been a member at this establishment for over a year and I love it. There are many good massage therapists here and the pricing is affordable. Very clean place and friendly front desk personnel. I highly recommend.

Natasha Rincon Rivera

I just had a collagen facial with Josie and what a wonderful experience! From the moment she greets you, she has a calming way about her. Then when she starts touching your face to start the facial, you feel the art in her hands. She has magical fingers that massage your face and relax your body at the same time. The facial was more of an experience than I expected of franchise spa. Definitely worth your visit!

Brittany Howard

Today I had my first 1.5 your massage with Kelly and it was absolutely amazing. It’s the first time when I have sat up on the table after and just felt like jello. I am very active with being a jiu jitsu competitor and train kickboxing and she worked out every single area.

Megan Smith

I have been coming here several months and absolutely love it. Dora is fantastic with massages. I occasionally get a facial and they are great too. You can't beat this place!

David Miot

Excellent

Jodi Willis

Geneva Goss-Combs

Couldn’t have asked for a better experience. Received exceptional service from the front desk to the amazing massage! Joe is a miracle worker! The monthly package they offer is great and I can’t wait to go back

Jeannie Salazar

Amazing , relaxing

sherri z

I have used Hand and Stone in Bedford many times and have had a nice experience every time. You won't get a better massage anywhere than from Steve or Alena and the staff at the front desk is awesome. They're always helpful and so pleasant to work with. Try it! You'll like it!

Ayanna Davis

I am a member at H&S solely because Thomas does such a marvelous job! I book with him well in advance because he is so popular because he is so good. He gives just the right pressure and lulls me to sleep even though I want to be awake to enjoy the massage.

Julie Findley

Best massage ever! Every massage was a great one. Facials were awesome too.

G F

I was sitting at work in so much pain and I was thinking, I should get a massage! I am so thankful I called H&S East Brunswick. They were able to accommodate me immediately and I had a massage with Annette. Literally the best massage of my life, I feel like a new man. Christina and the front desk Kelly were so helpful and accommodating. I had an issue with a gift card and Christina resolved it immediately, amazing customer service. I joined the membership! Definitely try this place out, highly reccomend!

Linda Elliott

Great massages and facials

Valerie Marquez

I love Hand & Stone. This place is awesome, from the moment you make a call for your appointment. Everyone is always so pleasant and give you celebrity treatment. The place is clean and inviting. I love the fact that if you don't go one month you don't lose the service, they accumulate. I don't know how anyone can rate it anything less than a wonderful, friendly, clean and inviting place. I love all the personnel at this place. They are wonderful and always very accommodating.

Caitlin Pinion

Christina Frezel

Karen Jackson

Hand and Stone therapists and staff provide professional services in a positive atmosphere. I had a relaxation massage with Lonnie that released deep muscle tension. I highly recommend.

Dylan Auman

I came in for a call ahead appointment, after checking in for my 6PM appointment I sat down. I waited there until 6:25 when I walked to the desk to inquire about my appointment. No one had checked in to why I was still waiting for my now 25min late apt until I asked. They looked for my massage therapist and she was no where to be found. Apparently she was just missing. Although the receptionist was pleasant about the matter I still had to leave without any service after waiting for almost half an hour. After this unprofessional experience I decided to cancel my monthly membership. After reading through other reviews I see not being able to honor their appointments seems to be a common problem for them.

Sana Ishaq

I love Sarah she gives the best facials and massage!

Michael Ingle

Wish I could give ZERO stars, my wife and were supposed to have a relaxing date night. Sushi then massages (1st real date night since our son was born a year ago) they took my wife back at the exact appointment time and I sat in the lobby 20 or 25 minutes past the appointment time only for the most rude receptionist I've ever encountered to tell me that the therapist I was supposed to see had to leave. I respectuflly voiced my displeasure and her response was that's life (or something of the sort) so I walked out to calm down before I said something out of line and she tried to antagonize me with a I hope you have a great evening (with the up most sarcasm in her voice). Needless to say, they will not get any more of our business and I genuinely hope this turns others away as well

Shannon Daniels

I started coming here in January and I really love it there! My therapist always does an excellent job and knows exactly what areas need attention and how much pressure to apply. I recently started using the hot stones and its amazing... I don't know why I never tried it before and will definitely never go back to "regular" massages! The rest of the staff is very pleasant and the atmosphere is relaxing. They really make you feel comfortable!

Steve Schoon

We were visiting town on a weekwnd away and decided to get massages. It was easy to call in on a sunday and get a same day appt. The reception and masseuse were wonderful. I was presented with a membership afterwards but it was not a hard sell. I enjoyed it all and thought it quite professional all around

Valerie Goetz

I’ve normally had a great experience with Joe and the front desk staff at this location. However, my most recent experience has me questioning if I will be a customer in the future. I went for my 80 minute massage on 9/9/19 and had Sharon as my massage therapist and it was the worst experience. First thing she told me was I am normally here only until 7, but I’m staying late since you have an 80 minute massage. Then, she proceeds to tell me she doesn’t apply as much pressure as Joe in which she took her fingers and and went back and forth smoothly on my back with no pressure. I told the front desk girl who was very nice about my experience and she said she would have Management called me. Yet, today is 9/15 and I have not heard anything from management and I am very disappointed in the customer service aspect. I will not be returning for quite sometime.

africa Thomasson

Terrence was great! They greeted my husband and I when we came in! Saved us a lot of money by signing me up for a membership and waiving the enrollment fee. The only downfall was when I called to schedule a couple massage no one told us that the massage was $109 each. We didn't find out til we got there. Other than that the massage and customer service was great!! I would definitely recommend anyone to hand and stone. Of course recommend the massage therapist!

kristyn griffith

Would never visit this location again. Management is rude to its employees in front of customers.

Kent Tager

i have been going to H&S for a few years and have been very pleased overall. I was a bit surprised at the bad reviews regarding their attitude as i have found them to be very pleasant and helpful. there are a few things that bug me like the fact that it cost $10 extra to allow someone to use my membership. But overall i like the ambiance, the staff, and the services they offer.

Adam Birkenhauer

Friendly and knowledgable staff and great service

A O

Very relaxing and got a very good deal online

Carol Dimick

Brittany Fuller

I went to Hand and Stone for a facial to specifically focus on extractions and told the Esthetician the areas I wanted to target. I have a few problem areas with blackheads and milia. She assessed my skin and said she was confident that she could remove all the milia and blackheads I wanted to target. After the facial was over she told me she had been able to remove all the "big" milia and blackheads. When I got in the car and looked in the mirror I was highly disappointed to see that all the milia were still there. They looked exactly the same if not worse than before I came in. $80 of my hard earned money has gone to WASTE. If I had known I would not get any results I could have spent the money at a Dermatologist to have the extractions properly done. The Esthetician was very friendly but I cannot believe she had the nerve to say she was able to remove some of the milia when in fact she didn't remove any at all. Not to mention she spent very little time on the extraction portion of the facial which is what I told her I wanted to focus on. If you are wanting to get a facial focusing on extractions I would not recommend Hand and Stone. Also when I checked out the receptionist seemed irritated when I declined to sign up for the monthly massage/facials they offer. I highly doubt I will ever return to Hand and Stone for a facial.

aprildb2003

Brian is amazing just had the best massage!!!

sue dow

I've had Steve for a massage therapist & he gets right to the problem area & fixes the 'owies'!! Kaylianna is a great esthetician & I highly recommend her & Steve!! I always enjoy my sessions...

Jeremy Burrows

Way over priced

GW C

Chain massage firm. Good intro deal, but then they to sell you a membership package that really doesn't help an out of town visitor. They do any types of massage and facials too. It is clean and well kept and seems to draw a nice local crowd. Not visible from the street at all, you need to get into the Friendly Center parking lot and then you will see it tucked away in the corner Trust your GPS.

Rabbit Baker

Just gonna sum it up in one word: Awesome!

Nick Scott

I've had massages with multiple providers, they're all great!

Mariam Hazzi

Stephanie Rae

Absolutely love this place!!!

Dallas Marie

Joann Ports

Really not an enjoyable experience here. Manger was rude and unprofessional. Felt like they just wanted my money and were trying to push things on me when I just went in for a eyebrow waxing. Girl at the front desk was nice, as was Carly who did my brows. The manger Christina however was just nasty & not welcoming, when I walked in she was standing there on her phone while she had the girl at the front desk do everything for her. While I was waiting in the lobby she actually got a phone call and was just walking around talking on her phone and it was extremely rude to the customers. She also stunk so bad of ciggerettes which was such a turn off. This place needs help.

Esther Mulusa

Amanda Glaspey

Ashley was a wonderful massage therapist who made sure I was comfortable and enjoyed my session, with that being said, this location left much to be desired. First off I went into the bathroom and used middle school grade soap and paper towels. The room was FREEZING, Ashley did all she could to make sure I was warm by ensuring I was covered to block the cold air, apparently the owner turns off the heat. There were little attempts for ambiance. For example at Massage Envy there is a relaxation room with teas and candles. This location is just another chain that doesn't care to go the extra mile.

Jessica Houghton-Vella

Great customer service, outgoing friendly staff. Staff knowledgable about skincare, massages that exquisite.

Steven C

Dani Bekdache

This "business" does not seem to know the meaning of customer service and what an appointment is supposed to be. After scheduling a massage 6 weeks in advance, I showed up only to find out they had moved my massage to a masseuse that I had previously asked 3 times not to schedule me with. Worst place ever, go somewhere else!

Brandon Bratcher

I was a member with Hand and Stone for awhile and found out about this facility when I was given a Christmas Gift for a massage a few years back. Jamie is an AWESOME masseuse by the way so if you do go PLEASE go and see Jamie. I was not real pleased with some of the other masseuses that I tried or where recommended when Jamie was full. She is the reason I stayed around so long but decided to cancel membership when I was told that I had earned enough points for do a longer massage. Well at check out I found out that was not true at all and was forced to either pay $30 extra or to just use one of my next massages that I had accumulated with the membership. I was furious because if there where not points to be used I should have never been told that and at this point I feel like I am being taken advantage of. I was more stressed leaving than I was walking into the facility. After canceling membership I was given 90 days to use all of my massages or they basically would be forfeited. Needless to say I Chose to take me business elsewhere. WILL NOT BE RETURNING!

How to Bride 101

Very kind people. I forget the name of the guy that did my massage but he was very caring. He was always making sure I was comfortable and that the amount of pressure was good on my shoulders (which were in so much pain beforehand).

Ashley Johnson

Very professional. Made me feel very comfortable while I was there. Beautiful facility.

Namra Ahmed

I feel so taken advantage of, I called and made an appointment for a microdermabrasion and the lady on the phone booked it for me. And then when i showed up, they starte doing my facial, and when I asked her when they would start on the microdermabrasion prcedure, she insisted on after she got a chance to look at my skin. And then when she was practically 30 minutes into my facial she suggested i get something else because apparently they dont offer microdermabrasion at this time of the year. such BS. I had to pay for the facial but I didnt even come for that.

Don Nadeau

Amazing staff always willing to help with scheduling and offering something to drink while you wait . Receptionist are so friendly and have great attitudes and always greet with a smile . The massage therapist are awesome very knowledgeable and professional. So happy that i found Hands and Stone in Bedford, NH keep up the great work and thank you for all you do.

Erica Peoples

Some of the best massage therapists in Greensboro!

Lauren Smith

I just wanted to share my experience at Hand and Stone in Greensboro. I had the best massage I've ever had here! Keondre is an amazing therapist. Relaxing and calming environment. What a friendly and helpful staff at the front desk. Kristin really made me feel special and excited to be there. Overall I received excellent service here and will be coming back again! Keep up the good work!

Karin Commeret

I love my therapists Amber and Steve, but extremely disappointed with the management recently. I never write reviews. Just so disappointed and I have been a client for around 2 years.

KARSHENA MCCAIN ADKINS

Brittany Toland

Always on Point. I'm a Regular.

Veronica Foster

Awesome!

John Ottino

The guys helped me relax and focus on my wellness

Lauran Star

Clean and wonderful - The staff is amazing and friendly - they do an amazing job - this is my get away

Melissa Hyer

Nikki A

Very expressive, rushed, only go there for the lady I always book appointments with.

Courtney Austin

I've been before, but this second experience was off the charts. Jackie was the best. It was so much more than a massage. I learned so much helpful things to do to help my body.

Lavette Danza

Went there yesterday for one hour massage it was terrible

Harold singleton

I feel like a brand new man!!!!

George Bartunek

Heather Marie Vereschak

Jill livoti

poor customer service

Jordan C

Julie Smiley

The staff have been incredibly accomodating, they are friendly and welcoming. My deep tissue massage was second to none!

Rob Swan

Ashley was very friendly, extremely professional and did a great job.

Sherry Norris

Jade Michaud

Samantha Rooney

I highly recommend Toni M. She's the best! You won't be disappointed!

belinda cobbs

Patrick Obenland

trisha lee

Love this place

Leo Costa

I may be a little biased since my girlfriend is the manager but I love Hand and Stone East Brunswick! Definitely check it out, you won't regret it!

nicholas McCormack

The only reason this review has 2 stars and not one is because the receptionist and just it’s a nice looking place. There was nothing enjoyable about the massage . I arrived at 745 for my 800 massage and when everything was all said and don’t my massage started at 817. I didn’t mind , what I did mine is my HOUR massage still ended at 900! I would understand if it was customer error and I showed up late but it was all on them . The massage itself was not good . I told her I wanted a firm/hard massage and she continued with almost no pressure . And this full body massage only consisted of my shoulders and thighs ! I never right reviews ever good or bad but my experience had to be shared . Also I paid 10 dollars for a bio freeze therapy and it was simply some icy hot in a little sauce cup that left me greasy . When talking about this to other co workers and friends that have all shared negative experiences. I understand maybe it was just a bad day for them but not after multiple sources telling me the same experiences . For as nice as the people and place was I unfortunately will not be coming back to this establishment.

Brenda Ray

Great service with Lee and Hannah.

Melanie Carraher

Massage was rushed and never mentioned the introductory rate did not apply to couple massage when i booked the appointment. Not impressed and would not recommend.

Cindy May

Awesome

Sheryl Christensen

Terrible massage experience! The padded headrest kept slipping off the bed so my head was resting on the metal bar. I had a bump on my forehead when returning home. When I tried to explain the situation to the owner Gus he actually hung up on me! He insinuated that I was making up the experience! Also, the 60 minute massage was only 45 minutes. There are so many reputable salons in the area so please do not support this business.

Tara Bracy

Thomas did an outstanding job. He never disappoints. I came out feeling relaxed and can't wait until my next appointment.

Joan Klefos

Have been a member for about 3 years now and my experience at Hand & Stone is always pleasant. Every massage has been wonderful and have had numerous therapists - they have all been fabulous! Staff is very friendly and helpful and the facility is always immaculate and comfortable. Highly recommended!!!

Hector Reyes

Chris Laubach

Gavin Ayling

Very disappointed. Therapist gave wrong massage and then was overcharged and had to return. All the relaxation paid for has now gone and I've spent 40 minutes getting most of the way home and then coming back again. Sad.

Joseph Somers

David Blanchette

It was the end of my fiscal year and after sitting in tension for several months my upper back and neck was one big painful knot. After 1 hour of deep tissue and hot stone massage I felt better than I remembered I could feel. The people at the front desk, the masseuse, and the atmosphere are fantastic. Highly recommend.

Hussam Abid

A great relaxing place. The rates are competitive. The massage was very relaxing and refreshing. The staff was very friendly, welcoming and courteous. Would visit again.

Roy Richmond

Went there on a gift card...I'll stick with Massage Envy.

Magdalena Jankowska

Great płace and got a great massage from Shan.

Sharon Holt

As always, my massage was great. Just what I needed to start my week off. Will definitely be back real soon.

Brittany Keller

Joe is magic

Nadja Ford

Great service...very relaxing

Chris Smith

If you've never had a massage, go to this place to get one.

Kayla Matias

Bethany Scholbe

Castava Lee

Amazing! Going again this weekend.

Sarah Broyhill

I hate posting this review because when I DO go I have a wonderful experience with my estheticians. But making an appointment here is like pulling teeth. I don't have time throughout the day for a "callback"- I'm calling when I have the time to talk and schedule. It seems like the receptionists rely on that to not pick up the phone. And yes, I'll wait the full five minutes of it putting me on hold and I always ultimately get sent to voicemail. Of all the times I've tried calling to schedule an appointment, I've gotten a pick up ONE time. And their online scheduling system is horrible as well, and every appointment I try to pick a service disappears after I try to confirm. There's no point in having a membership here if I can't even make an appointment, so I will be canceling it.

Sabina Gray

Love their massages and facials. Very affordable.

Shavon Merritt

Great atmosphere, great receptionists and Amazing Massage Therapists. Love the ability to gift 3 massages a year!

Lennie Sexton

Hands down, the best massage and technique I have received. Angela is a PRO! I 've experienced ok work, and terrible massage work. Angela was on point & her technique is one fluid motion. She came in the door and went to work immediately with great professionalism. I highly recommend her work!!

Tina Marsh

Leslie & Lonnie are wonderful for deep tissue massage!!

Amanda Dougherty

Jessica is an amazing esthetician! Highly recommended.

shannon daniels

The spa was very clean and relaxing. I had a facial done and I thought it was done very well compared to other places I have had one done. The staff was very friendly and professional. I will definitely be returning!

Kevin G

Lana is the best therapist I’ve been to. She’s able to pinpoint exactly what muscle group is sore or giving me problems, even without me having to tell her. I highly recommend.

M.F.D.

Five star service in all areas. Excellent location.

Caitlin Prince

I visited for a 60 minute massage and have been a regular for about 4 months, jumping between H&S local stores looking for the right person for me. I found him, Joe was a godsend! Charming and knowledgable, he reads the patterns of your body by looking at your posture and different visual cues and works what is necessary. If you allow him, and that's what you're looking for. As an athlete, I need someone strong to release pressure and get into my muscles as needed. As a massage therapist on race horses, Joe has the strength to do so. Excited to return and continue getting my body at it's best! Thanks! Recommend to all, it's important to communicate YOUR expectation, wants and needs with a massage therapist to get the most out of your session.

Mirnesa Taletovic

Booked a massage for my birthday and took the day off from work. After receiving a few reminder calls to confirm my appointment they called me the day before to cancel appointment. After checking online they had the same 12pm slot open so i called and booked it again for the second time. On the day of the appointment they call me two hours before to tell me its cancelled again. Very incompetent staff. Will not go back for sure.

Karen Bruaw

Christy Mitchell

I highly recommend Denise here. I’ve tried quite a few therapists here and she is by far my favorite. If you have upper back and shoulder pain, you will leave feeling brand new. I’ve cancelled and rejoined hand & stone and had no issues with unwanted drafts.

Patti Cunningham

Best massage I've ever had!

Laura Little

The massage was amazing and the people are very friendly. Would highly recommend hand and stone to my family friends and all. I had a pulled muscle and amazingly it was totally gone after 2hours. Thank you hand and stone!

Lauren Olson

Nice place for basic services. First time is a great deal, but membership requirement for most of the pricing breaks. They were able to accommodate our group of 5, which was really helpful for a birthday celebration.

Penny Jones

I always have a good experience here but today I was suffering with shoulder and back pain. Susan fixed me. One of the best massages I've ever had!

Jessica Vigneault-Rodriguez

In my lifetime I've had the luxury of being able to travel the world, and in doing so have been able to experience all types of massage, and spa treatments, in many exotic locals. Imagine my surprise when I visited Hand and Stone, in Bedford NH, where I experienced the best massage of my entire life, thus far. The hot stone massage, with a cold stone facial, from Christy was one of the best experiences I have ever had, I walked out of there with a feeling of pure bliss. Christy completely raised the bar! I've been telling all of my friends, and I can't wait for my next appointment!!

Isaiah Hamlin

Exceptionally skilled staffed complimented with amazing customer service. Highly recommend to EVERYONE.

Kimberly Baker

I am extremely dissatisfied with the customer service side from Hand and Stone. I originally signed up for the membership plan for both myself and another person. Due to scheduling we found that it did not work for us. When I tried to cancel for three months I was given the complete runaround from staff members via phone and in office. Finally in August I was able to cancel, having accrued 4 unused services between myself and another person. At that time I was told one service would go towards the cancellation fee and then we each had three services available, which we used, but again was told no more charges on my card and we were completely cancelled. On 9/4/17 my card was charged for both myself and another for regular monthly charges. When I called the person said they had no control over charges being taken out and said there was nothing she can do. Finally after emailing bc noone would ever call me back they said on 9/7/17 that my card had been refunded. When I spoke with customer service today with my card, a refund had been made by them but only for $10.00, so at this time they still owe me $105.90 and I cannot get anyone to help me. I DO NOT RECOMMEND THIS BUSINESS at all!!!!!!!!!!!!!!

GC

Great deep tissue massage. It was my first time there, so they gave me a deal which was nice. Prices still seemed a bit steep, but as I said, the massage was thorough and helpful.

Dana Sease

I wanted to treat myself for surviving 2018 so I scheduled a Himalayan salt stone massage. It was the best massage I have EVER had (and I get massages frequently). Lonnie was AMAZING. Amazing. He was very professional. He asked if I had any problem areas and took care of the stiffness there. Excellent. I left so relaxed. I hate to use the term "floating on air" but that's exactly how I felt! Hand and Stone has never failed me!

Lady Bug

I love Vonda for doing my facial treatment for the past 3 years when I was living in NH. Other than that, they canceled 2 appointments that my hubby and I have scheduled with them. I have moved out of state, so my packages only have 90-day validity. They told me that they will give an exemption because: 1. it was NOT our fault that they canceled (someone called in si k at their end), and 2. because I already live out of state. I specifically asked if we could reschedule the canceled services in September, and without hesitation, they said YES. Now it’s August, so I’m calling them if I can schedule the 3 packages that I already paid for in the past before I discontinued my membership, but they said that they can only give me a ONE, COMPLIMENTARY SERVICE which means that: 1. It’s NOT complimentary, but I paid for that service ALREADY. 2. I actual LOST 2 more packages that I also already paid for. Very disappointed from unprofessional dealing with their clients and former club members.

Lizzy Siedenberg

We've been here a few times and it's always incredible!

MRV

If you are brown skin than don’t go here. They are raciest.

Carolyn Walton

Had an appt and had to cancel due to being sick,when call to inform them of this was treated very unprofessional and was told I would be charged for not coming due to I'm sick which is out of my control since it is flu season and told I may not be able to book any more appts ,this is very unprofessional,I would like to speak to a manager, but was told none was available..

anthony serino

Great massage, great price, great atmosphere, a spa thats not just for the ladies!

Julianna Walsh

Very good massage. The spa is clean and relaxing.

Nicole Maio

My first experience was not so great. I got a hot stone massage which literally the girl rubbed rocks on me the whole time. My impression of a hot stone is letting the stones warm you up then using your hands to get deeper. Nope. Legit just rubbed rocks on me for an hour. I got a gift card for Christmas so I went again. This time I got a regular sweedish massage. The massage itself was great. But I paid for an upgrade of a hot towel foot rub. My understanding of this is since it is an upgrade, it will be added to your services. NOPE. So I paid for a 50 minute massage to only get 40 mins of it, before they cut it short to do the hot towel treatment. I paid for the last 10 minutes of my massage twice???? $115 later.

Marri Stella

I am giving one star to the place after I tried to contact the owner and even talked to the manager and not having getting an apology. First of all, me and my mother is law (who came from Pittsburgh to spend the week with me for my birthday) planned a week ahead to go to the hands and stone close to my house. On the day we should get in (06/12/2019) we made an appointment for 10am, we got there 10 minutes early to find out the masseuses were running 30 minutes late. I can’t say the receptionist didn’t try contacting me because it would be a lie, but he called once at 9 am and didn’t even leave a message. We got to the place at the right time and he told us about the issue and that he tried to call us. At that point it was fine, we made new reservations for the next morning (again at 10 am) because since my mother in law was visiting we already had set plans with some friends so we couldn’t wait those 30 minutes. Now that the history gets even more interesting. We got there again today (06/13/2019) on a pouring cold rain to find out no one had the keys to open the store. Me, my mother in law and other two masseuses (one about 7 months pregnant) had to wait for at least 30 minutes until the same guy from the day before arrived with the keys. After he open the store and let us in (by that time one more costumer joined on our waiting outside) we still waited 15 minutes until they had the place ready to finally start our massages. Then after we finished our massage (it was great at least) the girl who was massaging my mother in law said they usually do our faces but she wouldn’t since we had an appointment (on our 30 minutes outside we ended up telling her we had another lunch planned for 12:30) and not even asked if we would mind or not, so by the end of the day we didn’t even had our full experience at the place. I really want the owner to try contacting me and my mother in law so I can think of changing the review (if they care a little about the image of their business), because the massage therapists are great and the place is beautiful but they really need to work on their costumer services.

Amanda O'Connor

Best spa ever. Hands down. Shawn R at the friendly center location does an incredible massage. She is so in tune with her clients, their needs, likes and dislikes. She remembers every time too! She is kind, compassionate, and skilled. She has relaxation techniques galore. Her massages take you to your happy place, in your still quiet serenity, and allow you to truly relax. The only thing you will be sorry about, is not making the appt. for an 80 minute massage. You'll love every second of it, except the end, that's the WORST part. The facials are amazing. Hannah and Jamie, are masterminds when it comes to all things skincare. They aren't product pushers and take great care of you everytime. Seriously, book an appointment today, you won't regret it. -Amanda O

Kaitlyn Cronin

First off, I asked for deep tissue and work on my lower back but I feel like there was no effort put into either. My past massages were much stronger. Second, before I came in, I asked if I could sign up for a membership and get the membership price and I was told yes absolutely. When I went to pay it came to $110 instead of $60 or $70 that I was expecting because of an enrollment fee I was never informed of. It was unprofessional to quote me a different price than I was charged. I decided not to open a membership, and therefore this is my visit here. Very let down.

William Ro

Marina was fantastic. Perfect pressure and very relaxing!

Kalli Smith

Max C

Felt like the staff is very happy to be working there, says a lot for how the store is being ran. Will definitely be returning next time I am in NJ

Matt Vance

Mandy O'Rorke

Joycelyn Maybury

love this place

Shannon Boyd

This place is great. First time I ever got a massage I came here and soon I will be going back for my 4th. I highly recommend this place.

Brian Jackson

Megan was excellent!!!!

Jim Annocki

Go to Marcos, you will not regret!!!

Alistaire Webbe

Very pricey for poor - mediocre service. Always either a hit or miss for me. My partner has a membership so we've gotten a few couples massages together. Most of the massage therapists are just okay, one or two are REALLY good and there's one who's just absolutely terrible. I thought it was like her first day the first time I had her since she seemed nervous and didn't pay attention to any of my requests (pressure, focus areas, etc), but then my partner had her and there was no improvement, and he had the exact same complaints. Also there's one receptionist who's always been very disrepectful and rude to us, my mother-in-law thinks it's because we're trans and gay but I'm not 100% sure. Either way I'm overall disappointed with my experiences here, and my partner and mother-in-law are going to cancel their memberships. Definitely not worth the cost.

Kathleen Hawkes

Best place in town to treat yourself!

Vivek Mandava

Wendy Tesauro

Great massage!! I would definitely recommend this place. I will be going back!!

benjamin carde

Mr. Ben was Amazing best massage ever

Unique Dezign Furniture

Sharon Height

I’m hesitant to leave a review concerning this establishment because it may become extremely hard for me to get an appointment after people figure out how ahmaaaaazing (amazing) the service is. I am always greeted warmly when I walk into the lobby. I am offered tea or fruit infused water while I wait for my appointment. My Massuse is knowledgeable and does not waste time. I refuse to leave his name because people are going to try to book him. I know it is selfish but I need my appointments. Just know you will not be disappointed. I’ve upped my time in the gym because I know when my muscles are sore I can go to hand and stone to relive the pain. Do your self a favor and try this location out, you work hard and deserve to have a little time of relaxation for yourself. You matter too!

M. Tweedy

The staff is very pleasant and welcoming initially. Once your visit is over and you come out to pay -then starts the high pressure. They try to get you to sign up for a monthly plan. Well.... I'm sleepy and out of it from being in the dark for an hour so I'd like to think about it. No, you can't -you have to sign up now. The young woman was so aggressive that it ruined my visit. She was obviously upset that I wouldn't sign up for the plan- entirely different person from when I entered. I wasn't satisfied with the massage/masseuse (very light strokes when I asked for deep tissue) and she was late. My advice- pay more and go somewhere else.

Maggie Martin

I've received many facials and massages from many places in my life (though none that are also local), and Hand & Stone is by far my favorite. I'm a teacher so while this is much needed, I also wouldn't be spending my money if I didn't really love it. I've never had major issues not getting appointment - news flash: they're booked because they're popular! They've never been rude to me about finding another time or making sure my experience at the spa is what I want. I've also had many different estheticians and massage therapists who have all been wonderful :) This spa has cultivated a top-notch group of employees who listen to exactly what I want and need while I'm there.

Jeannie Sandoe

Friendly front desk staff and serene seating/waiting area. Massage therapist are knowable, friendly, and professional. Best Spa in NC!

Beth Bowman

U Sangha

Did not appreciate lack of customer service as I tried scheduling a prenatal massage. When I called for an appointment they did not book me for a prenatal session as I showed up on my appointment time is when they realized I specifically requested for a prenatal massage session NOT a regular one. To my luck they did not have a therapist to assist me for my specific need hence I had to reschedule my appointment for the following week due to my work schedule and drive of 45 minutes. They only said that they are sorry but that was it....It really created a big inconvenience for me instead of having a relaxing experience it became an overwhelming one. So disappointed! Hope the receptionist can start paying attention to detail so no other customer ever had to deal with such disappointment!

Lacey Nowell

Didn’t have a great experience, but the manager reached out and attempted to make it right. Appreciate the gesture but will see a different masseuse next time.

Danielle Kopp

Mary Wegener

I was fully expecting a WOW experience and what I got was just OK. I was bummed. The place itself was really very nice, but my massage was just average.

Liam Roberge

The spa experience is great. Super nice front desk staff and therapists. WARNING!!! Do not sign up for a prepaid monthly plan. I had called in on two separate occasions to schedule my monthly appointment and was only offered 9pm in the evening time slots. I could get closer to 5 or 6 if I schedule 4 weeks out. When I called in to say, “this experience is great but I have to cancel this because I just can’t get a slot that is reasonable” they told me I had to then schedule a time to talk with management. Yes, you can’t even talk to them without a scheduled slot. I was told Matt would call me at noon the next day. Noon comes and goes and Matt doesn’t call. At 12:45 I called him. This is when things go to the twilight zone. He is interested only in asking one question related to why I want to cancel and then goes into an elevator pitch into all my options to maintain the membership but deferring payments. I tell him it’s not about that. He then accuses me on the phone of not sharing why I want to cancel (our first talking point) and moves from sales guy to rude in his mannerisms and ignorant in his understanding of what service is. My wife and I both had memberships so I asked to cancel hers as well - my credit card on the account. He makes her call back in separately after our call will end. Yes, she had to schedule a time to speak with him. On the surface the business runs well with the people trained in spa services. But it is a dumpster fire in all other aspects.

Tanja Graham

William Hughen

Every time I enter the spa I am welcomed and immediately engage in a robust conversation. I always feel welcome and the personal attention just adds to the experience. The therapist I see knows me and the areas I need the most attention. This is a quality place to go!

Pedro M

Ashely A+++ she’s is the definition of a excellent massage , works great helped me with my sciatica which runs from my lower back to my foot and she knew exactly how to work on it thank you so much Ashely

Miriam Banash

Always super friendly and kind. Relaxing massage. I got an upgrade for hot stone massage which is amazing.

Yvonne Lawhorne

And wonderful place just to go and get a facial or a massage

Rebekah White

Great Spa! The front desk ladies are always wonderful, and the facials and massages are always top notch!

Cynthia Shaw

Comfortable and knowledgeable

Jarred V

Always great service, been with Hand & Stone for 3 years. I love this place

steven still

Able to answer questions and are willing to be sure that I only paid for what I was wanting. The gift I gave has not been used yet but I am looking forward to the results.

Jo-Anne Johnson

I have a membership there and every time we made an appointment it was cancelled- never happened until I gave in and got a membership. So, it became a constant struggle to get in. After I complained and wanted to cancel I left a few messages for the manager and never got a response. I was charged all these months because she never got back to me- TERRIBLE customer service.

Lori Sciabbarrasi

Lonnie is an incredible massage therapist and every time I get a massage, he makes sure I am comfortable, and I alwaye leave feeling great and so much better. The whole atmosphere is super relaxing and I have always been treated with kindness. Coming here is always a pleasure.

Erica Haithcock

Went today and had Lonnie as my massage person. He was amazing! I was very stressed when I went in and left so relaxed. He focused on where I asked and the pressure was perfect. I for sure am going back to him!

Joy Israel

Do NOT get a facial here if you have sensitive skin. I got one here for my birthday last weekend and got a horrible rash on my neck a day or two after the fact. I went to h&s yesterday and spoke with an esthetician (not the one who did my facial) who said she thinks it is allergic dermatitis! She gave me some products to help calm the rash but they didn’t work for my skin either! I mean like eyes itching/watering, stuffy nose, sore throat allergic to the stuff. I told Lauren before my facial that I have sensitive combo/skin and asked her if the products would still work for me. She said yes. I also wrote SEVERAL times on my intake form that I have sensitive skin! It just feels negligent and careless at this point. This experience has been awful for me and I am so upset with the way my skin looks now. This rash will not go away! I will never get anything done here again.

Courtney Perron

Sarah at Hand and Stone in Bedford is amazing. My skin has never looked or felt better.

Rhonda Kitchen

Always feel great leaving here!

Nancy Capocy

Such a relaxing atmosphere! The massage therapists and facials are delightful! Really know their profession.

JADA NYÉLE

Jessica Evans

The therapists here are amazing and very knowledgeable!

Mary Darby

Ali gives the best massage every. Staff is wonderful and the atmosphere is calming.

Emily Wray Stevenson

Jackie was wonderful

Pat Sevigny

I love everything about this place.The front desk is welcoming and helpful. Always get a fantastic massage. Beautiful, serene atmosphere. Soft relaxing music. So clean. So happy I found you!!! ALWAYS leave de-stressed.

Pau M

Very good massage. I think the atmosphere is top notch. It was my first massage so i didn't know what to expect but it was really relaxing and they made me feel welcome right when i got there. The only thing that i would like to see improved is the time aspect, paying for an hour massage should be a complete hour on the table, not just fifty minutes.

J G

Robin was awesome...the staff was great...my first time...i became member...thank you!

Joanna Wang

they used oil for my massage and left it on me and got it all in my hair... left feeling all greasy

Adventures Unknown

If you go I recommend Renea. She is the best at deep tissue. Staff is friendly. They run specials often for members.

Hayden Hicks

I have been there twice. The first time was not a very good experience, said I would never go back. Time heals, so I thought I would try it again and I am glad I did. My second time was great, so great it made up for the bad first time. The masseuse keep great pressure and pace. I was very impressed and she even did a couple of techniques that were new to me and I really liked them. I have been to many of the spas in the area and this was my best massage yet. Would go again!

Loretta Little

Jason Livoti

We arrived seven minutes late for our appointment and had our massage cut from one hour to thirty minutes. We were charged for the full hour and never told that we were only getting a thirty minute massage. We were also charged extra for being in a couples room. We were also never informed there would be an extra charge. The couples room offered nothing special, if we were aware of the charge we would have done separate rooms. Massage Envy is just down the road...

Betty Harvey

Loved, want to go back!

Queen Jaiani

christina is terrible and so is lisa shes CRAZY. this place needs new managment its terrible.

Ellie Vinal

David is a master of deep-tissue massage.

Kayla Spano

Jessica O’Donnell was amazing been going to her for a few months now she has made my skin look flawless and really has a knack for aesthetics. She has a passion and personal experience for the business which I love how relatable she is book your next facial with her she is fantastic !!! Yes absolutely!!!! please share my review! I could not figure out how to respond!!!

Peggy Berube

This was my first time there and first time for a facial. It was a great experience and I can't wait for my next appointment.

Kimberly Ann Mikaelian

The best place to relax.

Bryce Eckenrode

Maria Vicente-Paicopoulos

Jess TheBeautyBoss

The atmosphere is amazing. My therapist was Delaney and she's awesome! Her voice and hands are so gentle, yet she uses the perfect amount of pressure. I love how sweet and professional she is. She's definitely made my experience there wonderful.

Madison Cheever

Tracy Garrett

I love this place! Such talented therapists, haven't found a bad one yet! And the facials are to die for too!

Dennis Elliott

Ieasha Foendoe

It was a horrible experience they rush my time only work on things i ask not to i dont recommend this plc to no one

Cindy Sanborn

I am so lucky to have become a member here! From the front desk staff to the massage therapists I have been lucky to have received services from, I don't have anything negative to say!

Karen Grimmett

I was having significant upper back pain from very stiff muscles and Trudy did a number on me! (in a very good way) Most of my pain was completely gone and I plan to go back to keep the pain down. Very nice place.

danny crincoli

Made an 8 AM appointment just so that I can show up and be told the massage therapist isn’t able to make it in time.

Darion Trapp

The best massage i have a experienced.

Karen Adams McIntosh

My husband purchased a gift certificate for me for Valentine's Day. The weekends book quickly but due to a cancellation, I was able to get a weekend appointment. The front desk staff greeted me immediately, checked me in and showed me where to get water and use the restroom. Mac, my massage therapist, recognized the beginnings of a migraine. He adjusted the room lighting, music and temperature. By the time my massage was finished, my migraine had passed. Hannah Rae, my esthetician, was phenomenal. She took time to listen and recommend products but didn't pressure. Love this place!

Dejavu

Love hand and stone

Lisa Zan

Great greetings and service

Elizebeth Thomas

The reason for one star is only because on first visit paid for one hour massage, upon checking in was offered add on services, which I purchased 2. So expected a little longer than hour for massage and the 2 additional cost add on services. Entire treatment was under 40 minutes. Felt like I wasted too much money and definitely should not have paid for add on services as they didn't add on to massage. If you go, maybe put your timer on phone to ensure you receive what you're paying for.

Ronnie Robinson

Great therapy and excellent staff.

Stephanie Lambert

I have been a member here at Hand and Stone for about two years now. I absolutely love this place and I tell everyone that they should go here. The ladies at the front desk always have a smile on their face and go that extra step to ensure that your time at the spa is enjoyable. They know me by name, and do more than just small talk. The massages there are also fantastic and each massage therapist I have had has been personable and more than willing to listen to your needs. Highly suggested

Maryam Badawood

Lorenzo Kopp

Kk's Blessed Korner Smith

My husband accompanied me this time and saw that a young man was my massage specialist and to the recepyionist to reschedule my appointment because Pretty Ricky was not about to get his rocks off on his wife I laughed so hard because you had to see the look on his face He has Never acted that way over me before and tickled me This is an Awesome place with a Peaceful setting

Danielle DiMuro

The establishment itself has a very relaxing atmosphere with a very helpful and kind staff! They were very accommodating and there wasn’t a wait for my appointment! My masseuse was very professional and knowledgeable! His name was Joe and I highly recommend him!

Sardie Izzard

Dan is everything!!

Forkhan ISLAM

When call them for info they put you on hold forever until you finally give up ...

Byron Ritter

Jacklyn is the best.

Greg Smith

Poor experience start to finish. I had called early in the afternoon to book a deep tissue or acupressure massage and was given a 9 pm appointment with a therapist that (supposedly) specializes in deep tissue/ trigger point massage. Arriving at 8:35, I filled out all papework and waited for my therapist. Even though I showed up 25 mins early, my therapist greeted me at reception at 9:03 pm (already late) and my massage began at 9:06 pm. Upon speaking with the therapist, It was clear that she had not read my consultation form and was not aware that I had come in for a deep tissue/ trigger point massage. Upon asking her, she told me that she only performs relaxing/swedish massage and specifically was not trained in trigger point or deep tissue massage. (Not at all what I had discussed on the phone). My massage ended and I had already been presented the check, paid my bill, and been explained (sales message) all if their "packages" prior to leaving to my car. I arrived in my car at 9:55 pm. Long story short- Wrong massage that started late by 6 mins, ended early by at least 10 mins and I was charged full price and pitched a membership. Very, very poor experience. Will not recommend to anyone for any reason. Definitely avoid this place at all costs.

emerson hunt

Very friendly staff and soothing atmosphere

Annie Dudley

As an esthetician, I was a little bit skeptical before entering H&S. However, the level of professionalism I experienced at the front desk far exceeded my expectations. The waiting area was beautiful and so peaceful. My massage with Lawrence was out of this world. He specializes in deep tissue and sports massage. I now see him monthly for bodywork. A very good friend and talented esthetician, Lee Silvestris , also works there. I hear nothing but amazing things from her clients. I highly recommend H&S in Greensboro.

Briana Bergeron

Could not delete my prior review but I’ve been extremely satisfied with this place! The massages and facials are wonderful, and customer service is great. Even though I had a money issue, the front were stil very welcoming and helpful. Overall great place!

Terri Hall

First time massage and I really enjoyed the experience. The facility was nice and I felt comfortable throughout my visit.

dc 2

Incredible massage! It fixed all the issues I had. Horrendous facial. It was 30 minutes and a glorified home facial. Face wash, short mask, moisturizer and out. When I asked why I didn’t get extractions, she said I didn’t have anything. I pointed out items. She said she’s not properly set up, she can’t see anything, it’s not her fault she can’t do a good job. It was very frustrating and a waste of time and money. Go for the massages, pass on the facials. It was nicely set up and clean. Front desk was very nice. Overall a good experience.

Samuel LeGrand

gotta go!!! great experience

Amanda Burris

Front staff always welcoming. When I did have a scheduling snafu the management made it right immediately. Lana is the best masseuse and well worth booking out 3 months in advance! Kaylieana is an amazing esthetician and super caring! Well worth the value and I look forward to my monthly massages.

Chaundrea Richardson

I enjoy this spa there are two things wrong with this location, time and appointment scheduling. Before losing my job, I was a regular and I was always asked to come in a few minutes early and every time they would be at least 10 minutes late. Secondly I hoped to continue my membership I have called a matter of 4 times, at various times, and all I get is voicemail.

Heidi Hayes

Great massage experience!

Emily and Brian Cochran

I have been to this location a couple of times. My mom is a member and I used to have a membership. Today I was in for a massage and I had Alisha. To be completely honest it was the worst massage I have ever had. For the last 20 minutes I wasn't sure if she was awake or asleep. If this had been my first experience I would never return. The reason I didn't leave one star is because there are great massage therapists here. If management sees this and wants to contact me about my experience I would be more than happy. I told the girl when I checked out who insincerely told me she was sorry and asked if I wanted to leave gratuity.. uh no!

Sherry Wilkins

The massage therapists are hit or miss. But management is AWFUL. They do not care about their customers at all. They are crooks! DO NOT SIGN UP FOR A MEMBERSHIP - they're a rip off. The pricing is ridiculous. If i could have given zero stars I would have.

Tiffany M

Tranquil

Barbara Thomas

Great massage

Theresa MacKay

My experience at Hand & Stone has always been positive. The spa is always very clean and the atmosphere is calming. The staff is courteous and pleasant. I always schedule with Jacqueline, and she goes out of her way to make sure the massage is tailored to your needs. I am surprised by the overall rating of this spa--it certainly doesn't reflect my experience whatsoever.

trent porter

Cathy Craft

I've had massages from several different places but the one that I had from Hand and Stone was great. The gentleman that gave me my massage asked what I needed worked on and he really focused on the areas I requested. IT kept the pressure I requested, it was the best I've ever received. Thanks Hand and Stone.

Suzanne Ramos

Wonderful, helpful, friendly staff and magnificent relaxing hot Himalayan salt stone massage. Steve was great!!!

Heather Stewart

Hannah is the best for facials!! It pays to get a membership!!

Alyssa M

I love coming to this location! The front desk staff and manager Christina is always so welcoming and helpful answering any of my questions! I love my massage therapist, Lorraine is AMAZING! I also recommend Shan if you're looking for a male therapist! I never leave EB Hand and Stone disappointed! 10/10 recommend this location!!

Regina Rofman

Alex Soncrant

Nailah g

Sucks

Daniel R

friz shadetree

Staff routinely have issues with honesty , I signed up for month to month and now that Destiny is leaving, I will be looking somewhere else. I need more of a professional atmosphere.

Faye Potts

I have been a member for a while but thinking of cancelling my membership after my last experience. I had a massage with Michelle and when I called to book mine as well as two guest I told them then I wanted hot stone and cold stone add on. When I went back for my massage I was told that the hot stones were cold and so I asked could the Himalayan stones be used and was then told those were dirty. Then when I said I wanted the cold stones still I was given attitude and was told that those would take away from the massage. I then told her I didn’t care I still wanted them. I got the stones and the whole massage was rough even to the point where I have bruising on my arms. So after finishing my massage I go out to the front to meet my two guest and they were way over charged. I had bought them gift certificates for a 50 min massage and the front charged them an xtra 10.00 each. Then they were charged 30.00 for cold stones when we asked prior to the massage and they were 15. My other guest also got hot stones which were suppose to be half off that day and was charged full price. So overall my guest were overcharged 60.00. There are great therapist there and the only reason I am considering keeping the membership is because of Brice— she is excellent which is why I went back 5 days later and had a massage with her.

Harel Frumkin

I've been going there ever since my wife booked an appointment for my birthday. The atmosphere is relaxing and Shan is a great masseur. You don't realize how much stress has built up until they start working on you. They really care about making sure you feel comfortable and not in pain. This place is truly wonderful.

Mary ann Musarra

Great service

Phyllis Lloyd

Dyasia Neal

Kelly Raines

Staff is super friendly and knowledgeable. I went with my husband the day before we got married and it helped so much. Plus my therapist suggested a great book for me to read about a skin and health issue I have, which is so nice. They really try to help you not just with massage but overall. We’ve been recommending this place to all our friends and family in the area. Definitely will go back and do it again. Come in comfy clothes though cause you will leave covered in oil. So wear something you don’t care if oil gets on it. I was in yoga pants and a t-shirt. I left feeling an inch taller and so ready for the next day. My husband loved it too.

Ricardo Velez McCaskey

Awesome Spa, the therapist was extraordinary, and very courteous front-desk personnel. I joined the membership because it is a great deal. Highly recommended!!!

Emerin Claire Banash Webbe

Paul Flotten

Excellent rub a dub. Felt good / was good. Easy to get to with lots of parking spaces

David Caccamo

Excellent massage yesterday! Jackie was superb!

Cecile Adams

I was very happy with my massage, but very disappointed how as a former member I was overcharged for trying it again. For that reason, I won't be back. Sorry. Cecile

Brandon Purcelly

Ali Lee

Wow just called to make an appointment and girl was extremely rude . Just before I asked her last question she hang up on me. Wow

Arleen Harris

So knowledgeable. Really a Terrific place to pamper yourself!

Brittney Long Braddy

Asked for a deep tissue massage on the phone when I first made the appointment and filled out the paperwork saying I liked very firm pressure. The young girl working on me felt like "elementary school back rub circle" pressure, I asked for more, it would last a few minutes until she got tired and went back to the barely pressure she was using. I left without feeling any better and was very disappointed. Not sure I could have been any more clear what I was looking for?

Staci Bisset

I've been getting hot stone massages for about 2 years now. But today I had my first himalayan stone massage and it was incredible for my inflammation! I felt it as soon as I walked down the hallway after. The salt stones also exfoliate the body and you get all the benefits from the minerals. Such a great experience and Kelly at the Bedford Hand and Stone location was awesome! Go see her, tell her I sent ya!

Porsha Hughes

Loni is excellent! Would highly recommend him for your message!

Alexis McNamara

My masseuse is amazing! It's the best massage I've had while I was able to lay on my belly. With that being said, now that I am pregnant, I would really love to see a Prenatal Massage table (the ones with a hole for the belly) invested in. Side prenatal massage are not very satisfying.

Courtney Belock

AMAZING CUSTOMER SERVICE & KNOWLEDGABLE STAFF!!! Very Very Very CLEAN & the atmosphere is above & beyond what I expected! Megan(the store Manager) is GREAT & will go above & beyond for you!!! Renee(the ONE & ONLY Massage Therapist I had the pleasure of working with) is also AMAZING!!!

Trish Reavis

Love my visits to Hand & Stone. Brian is the best!

Sue Stewart

Kathy is great progress with tight hip flexors.

Deme Lynn

Jillie Link

Gail Kenney

The facials are so relaxing and I see such a difference in my skin. So happy I joined Hand and Stone. Being a member makes it easy to pamper myself.

Kristine Catalano

Always have a great experience when I visit Hand and Stone. Great massages and friendly staff.

lisa ruggeri

Denisa Purvis

I took my 15 year old to get a massage. It was a birthday gift. First, let me say I was in the room...it is required. Second, this place is soooo nice, and relaxing just sitting in the lobby, and the ladies at the front Zahry and Sahnia were so nice and professional. They were very informative and welcoming. Well after we were offered one their 3 different types of beverages which were coconut water, a tea, and raspberry water, we got some information about their membership. Yes a membership which allows you to get a facial or 1 hour massage once a month for a great price of 59.00. They also have other things you can get done for different membership prices. Ok it was time for my 15 year olds massage which was done by the great Lonnie. He made my child feel comfortable and talked him through what was going to happen. He was aware this was a 15 year old and understood they really are shy and uncomfortable but he made him feel comfortable. Lonnie has a lot of positive energy, my son has back problems and Lonnie worked those kinks out. When Lonnie was finished my son had fallen asleep on the table

Andrew Rodriguez

Samantha Homan

I had a facial with Kaylieana and a massage with Alena, and both were excellent! Afterward, the manager, Megan, took the time to explain which products Kaylieana had used and how they each worked. She was incredibly knowledgeable, and I appreciate her time and dedication. The staff at Hand and Stone in Bedford are truly exceptional, and I can’t wait to go back next month!

Rita Marra

Great massages

Lisa Jackson

Wonderful facial. Gentle enough for sun damaged skin with rosacea.

A M

I will not return there ever again. They hire everybody who has a piece of paper saying they can do massage but not actual specialists. It's not bad, just no quality if you know the difference.Their management is awful, they overstress their front office asking for drawer balance in the middle of conversation with a client, they make it all a hassle, they don't even greet you when you come and make you stand there and wait untill somebody will feel like talking to you.I won't chose a franchise anymore that's for sure.

Felita Medina

Worst massage I ever had!! For starters, she escorts me into the room and because I am sniffling (allergies but I have a dog) she proceeds to interrogate me asking if I am sick. I clarify that I am not but have allergies. She then proceeds to say that if I am sick I cannot have a massage because I could end up in the hospital. I again say I have allergies if I were sick I wouldn't be there. Again she proceeds to run down even more rules and regulations. I advised her that she and the entire interaction were actually stressing me out. Against my better judgment we move forward with the massage. I could barely feel her massaging me even though I specified on the lengthy questionnaire firm. She barely moved the sheet over enough to expose my legs enough to be able to massage them properly. The entire experience was a BUST! I must say my facial was with a different girl Josie and that was great. Josie's small massage that is done with the facial was better than the actual massage with the first girl. I will NOT be returning.

Katie Delaforce

I got a deep tissue massage from Donald and he was amazing!! I work 2 jobs and always very tense in my upper back and shoulder. I told him this and he got every single knot out and put me to sleep a few times! I even signed up for a membership afterwards and will be going back next month if not sooner!!!

Anita Dawkins

Great service!

Robin Marrs

I bought a message for my sweetie and I and we decided to add two additional treatments. We were told that we had to book them all so that the massage therapist would have the extra time needed for the additional treatment. When we got there we had to wait past our time and the additional treatment took away time from my massage. So we paid for less massage time. The foot scrub I had was performed with a lackluster I found disappointing. I felt that quantity not quality was the name of the game.

Steven Long

Kris Simmons

Great place. Great staff. Thanks

Gus Barillas

Best ever massage and facial spa. Front desk staff are extremely knowledgeable and friendly. The therapists and estheticians are very experienced and will customize your service to your exact needs.

Patrick Joyce

gindy brown

J. J. Brand

Excellent service, knowledgeable staff, FANTASTIC massage!

Samantha Germana

Absolutely delightful. Just became a member at my first visit.

Michelle Cox

The spa is brand new and SPOTLESS! Beautiful. Will definitely be returning.

Amy Wheeler

My first visit here and my last. Started off my standing without any greeting for 3 to 5 minutes while the receptionist was on the phone --when I made my appointment there was nothing finalized accept payment and a time to arrive. I was given a brief sheet stating my preference on pressure I selected firm after all i was there for what I THOUGHT was a deep tissue massage which felt more like heavy petting / caressing -- my boyfriend could of and has done better. The walls in the room were so paper thin you could hear everyone's conversations and movements the whole time. At check out they try to get you to join a monthly plan which wasn't explained eloquently at all and was very off putting. I left no more relaxed then I arrived, waisted 75 dollars and an hour of my time. Disappointing experience overall!

Jamie Dennis

Excellent customer service!! The receptionist are friendly and very helpful!! Would recommend to everyone!!

Kelley Anne Spinney

Mandy Dow

Staff was very friendly and the place was very clean. Cheapest massages in town with their affordable package deal.

Lindsay Brumley

I got a facial here and it was glorious. The lobby is full of live plants, chilled water, and the cutest hot chocolate station. The girls up front are very nice. I got the facial with jillian and she set me up with a skin care routine to manage my acne, oil, and discoloration. She was very knowledgeable about products and walked me through everything she did and why. I am very excited she is doing facials again, I went to her all the time in Lexington.

L Hall

I am sooo very, extremely disappointed in this Hand and Stone location. I will not be returning nor referring any additional colleagues, ever again. I regifted a gift card to a very important client of mine that decided to treat his wife to a prepaid visit at Hand and Stone at the Friendly Shopping Center location this evening, using this gift card. I was horrified when I received a call shortly after her service tonight, explaining to me that a representative at the front desk, named Ariel, to be specific, verbally threatened a coworker and made a complete scene of herself while checking her out at the register. My friend said she felt unsafe and uncomfortable, not only for herself but for the poor girl that was stuck working the rest of the night with this bully. This confrontation lasted about 10 minutes for her to witness! This is unacceptable, unprofessional, and absolutely not the kind of environment nor experience we pay to retreat to. I will be reaching out to upper management about this unsettling and profoundly uncomfortable experience, as will my client’s wife. I thought so highly of the staff before being embarrassed by the encounter my client’s wife had to see after what was supposed to be, a relaxing get away. Note to management, take out the trash. A refreshing spa should include safety and respect, on all occasions!

Michaela Asciolla

I joined the membership at this location when they first opened in January. Unfortunately I found out for medical purposes I have to take a break from getting massages. The manager Christina was so genuine and so accommodating regarding the sessions I have already paid for and about my membership. I can not wait to feel better and come back! Thank you!!!

Acestarist Ace

They will have sneer and creep attitude if you want to end your membership card The Massage is not that helpful, and the staff there always want to you upgrade the plan! JUST DON"T UPGRADE WHEN SHE SAY "That is the wonderful Massage I Only Have". That is totally lie and you might spend extra $15 but you will feel almost nothing different. The Facial will be just good in a moment after you did it. I feel the facial is not that useful and the Never UPGRADE YOUR FACIAL PLAN. That is waste of money. Due to my personal experience, upgrade is waste of money. I was sign the monthly plan before, if you sign the monthly plan they will have a happy face with you, however, if you want to end it, they will have attitude on you. ONE MORE IMPORTANT THING<< if you end the Membership and you want to sign it again, they will CHARGE YOU $40 for the membership fees. Personally feel that is ridiculous. JUST DON"T JOIN THE MEMBERSHIP.

Jennifer Robinson

Great experience; my third time here. They were able to fit me in on a day's notice. They always answer the phone & the staff is always so friendly!

Business Hours of Hand and Stone Massage and Facial Spa in Kentucky

SUNDAY
10AM–6PM
MONDAY
9AM–10PM
TUESDAY
9AM–10PM
WEDNESDAY
9AM–10PM
THURSDAY
9AM–10PM
FRIDAY
9AM–10PM
SATURDAY
9AM–8PM

PHONE & WEBPAGE

Hand and Stone Massage and Facial Spa en Kentucky
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