Reviews of Spa At Briarcliff (Spa)

Aesha Griffin

Overall I had a great experience, but I was extremely disappointed once I left the spa and noticed that my niece still had her eye make-up on. Who receives a facial without having their make-up removed? It's a shame because my services were almost perfect because of my masseuse Tiffany. However, I was able to hear noise from the hall as people walked by, but it did not take away from my overall experience. I will not be returning in the future.

Candy Carpenter

Even though this place is beautiful..... I cannot recommend this business. I wish I could! I went for a Chemical Peel ( which cost $300) and I didn't even peel ,or seen any difference.... They were kind enough to do it again ( without charging me ) with another kind of Peel and still, no change...I told them, and did not get anything for my money. I didn't even peel or burn! I went to another place, few months later and I felt the burn and peeled. Was happy with the results! I'm upset that I wasted $300! I do not like bashing a business, but I emailed them, and got no response. I would have been happy if they would have offered something else on their services for my money down the drain. But I absolutely liked the girl who did my Peel. I would say, it was the product. Terrible!

Amin Wakas

Thoroughly enjoyed this place and about to schedule another visit. Very relaxing. Great staff and overall great experience!

Rick Williams

Fantastic spa, maybe the best in KC.

Greg Chandler

This place is not worth the price. Unprofessional staff, so so facility, so so services. Is keep looking for somewhere better.

Donna Quick

Had a massage by Gale, a facial, pedicure by Kerry, and enjoyed the spa tub. Loved the whole experience!! My first time here and Wii go again. Very professional, friendly, relaxing.

Sharlynn Jenkins

Beautiful Spa, wonderful amenities, experienced professionals - great place to spend the day. Unlike any other spa in town.

Ivory Lacina

Had the most magical 2 hours of my liiiiiiife here. The atmosphere is welcoming and luxurious, and the staff explained everything very well. Bring a swimsuit to enjoy the jacuzzis after your massage :)

Deanna Wardlow

I wasn't told that the pools were included or to bring a swim suit for my first visit. My gf and I sat in the lounge for 30 minutes waiting to be called. The massage was nice, but the facial was just so-so. It seems the spa has been sold, but to an unknown entity according to the receptionist. I asked for a brochure to take with me but they were "out".

Charlotte Holderby

My boyfriend bought a package for me to enjoy. He didn't tell me exactly what to expect beside that it was a massage. I got the basic massage and the girl massaging me talked about herself and her musician boyfriend to the point that I wanted to puke. She also bragged about being super great at her job that she was stealing old men costumers from the others... Blah, blah.. I went home and found out what he had paid and informed him on what I had received and we were both pretty disappointed. He called the next day and they were no help in compensating for their mistake.Terrible.

Jody Hummel

Gale is an excellent massage therapist! I very much enjoyed my deep tissue massage & time after in the plunge pool hot/warm/cool tubs (see photo). Definitely a "spa" experience! Thank you for a relaxing day!

Luke Willis

Amazing spa

Suzanne Bartel

Wish they described their services better.

Megan Nazareth

Administrative organization needs improving. They kept asking us for the times and services we had asked for repeatedly, on the phone 3 times and when we arrived. Also the relaxation room had a group of women there who were extremely loud and no one from the staff ever came in to ask them to lower their voices. Chris the masseuse was fantastic! But unfortunately, the overall experience was lacking.

Kimberley Boesel

Beautiful spa and kind people! Great services and done the right way every time!

Tanner Morrison

Lady was rude as he'll on the phone. Won't be going for the simple fact of disrespect.

Patricea ersery

Made an appointment a week in advance for a couples massage for a birthday surprise and got canceled a day before because one of the massage therapist was gonna be out “sick”.

Jenny Jacobsen

Love love love this place! My mom and I have been coming here for a few years now for every special occasion we can think of, and we're never disappointed! The staff is super friendly and professional, the facility is always clean and quiet, and you just can't beat those waterfall hot tubs!! I HIGHLY recommend this place to everyone!!!

Norvin Ennis

This place closed up leaving me with a $175 Gift Certificate that I can't get reimbursed for. CROOKS.

Martha Buell

This was not a good experience. I wouldn't even call it a spa. My friend and I had a manicure and pedicure that took over 2 hours and the one nail tech talked the whole time very loudly so the whole room could hear about her family issues. There was nothing relaxing about it. Also, within two days the polish that was used started peeling on nails and toes. I called twice and asked the receptionist to have someone call me so we could figure out what happened. It's been a week and no call back. I would not recommend this place at all.

michael chilson

Very clean place! Great massage! Nice staff!

Lorenda Morris

The massage I got was fantastic; however, the people they have working the front counter were not particularly cordial, friendly or helpful. I felt dismissed and unwanted as soon as I walked in and again at checkout. I've gone twice, because I thought maybe the first time was a fluke. It was not. I don't normally write negative reviews, but the service was just that bad. I won't go back.

Karen Campbell

My Granddaughter and I enjoyed it so much. Very professional and received what we set out to get. Complete relaxation. Great experience and everyone should go for experience at least once in their lifetime. I know I will go again.

denise gregory

My husband and I have been going here for years. We were sad when they closed. We recently went to the spa on penn because we did not know they reopened. Bad move. We had horrible massages at that spa. We will be going to the spa on briarcliff again.

Tracy Brewer

i used a gift card from my boyfriend on 9/23/16. The two of the three hot tub were broken. The locker rooms were small and crowded so don't plan to take a shower after. Massage therapist was worst I have ever had, she must not have experience, didn't touch spot I asked for and used very little pressure. The facial was just ok, save your money and use a massage envy who are trained for same price.

Chloe Bechthold

I won’t go anywhere else.

Maggie Thompson

Amazing experience! Gorgeous facility and exceptional service. Everything from the locker rooms to the spa area (complete with waterfall-adorned whirlpools) was luxurious. Highly recommend the couples massage, it was to die for!

Dragonfly XX

I have seen mixed reviews on here about this spa, but my experiences there have always been positive. The facility as a whole is really nice and inviting. I always feel comfortable and pampered. I'm sooooooo sad they're closing!! I've just discovered this place!

Jeremy Dougherty

Nice spa

Caitlin Dotson

Had a facial and float session. Very much enjoyed it. The staff was very nice to us. Will definitely be back to try a massage.

Robert Gaiser

Favorite spa

Stephanie Harris

My previous visits were 5 stars, but today was only so so. It's definitely time to get new robes. Every one I looked at had rips. There also weren't enough sizes. I just had a baby and couldn't find a robe that really covered me well. The staff at the front desk were bickering with each other while I filled out my paperwork which was odd and disruptedisrupter the experience. My massage was also just ok. Previously when I've visited the service had been tailored to what I needed. Today she didn't focus on the areas I really needed work done on and discussed before we began. It was just a standard all over massage so I left a little disappointed. I'll give them another chance since I've had great experiences in the past though.

Amy Bozick

Totally miss the Salt Soak.

susan kidd

When I met with the manager to let them know that the receptionist failed to mention there were different types of massages (and she booked me for a 'relaxation' which is the most useless version to get) the manager proceeded to berate me that it was my fault for not asking, my fault for not communicating.