PLEASE HEED THIS WARNING!
My friend and I planned a girlfriend spa getaway at Catfish Bend Inn and Spa and were sorely disappointed at our decision to choose Catfish Bend as our destination.
First, let me say that Lisa, the front desk clerk of the hotel is amazing, her customer service is on point, and she was willing to go above and beyond and made our stay feel very welcomed.
The cleanliness of the spa could have been better, there was dust on the furniture, nails and hair on the floor, now don’t get me wrong, I realize it’s a spa, and there is going to be nails and hair, but ew, I’m talking about in the corners, under the furniture, etc, where NO ONE cleaned. I mean hire a cleaning crew at night, don’t count on your employees to be good cleaners.
Unfortunately, the spa services we booked were a total let down. We booked 2 facials, 2 massages, 2 manicures and pedicures, and a cut and color. Our first day was a facial, which was great, but the manicure and pedicure I received were simply awful. There was no nipping of the old skin, the filing of my nails was done over the skin, Will, my technician, did not put the file between the nail and the skin, so my nails, both fingers and toes were all crooked. The rough skin on my feet was never buffed away, and it was clear he was not even comfortable using the nail clipper to cut my toe nails. Now, I realize Iowa has laws against razors and ‘cheese graters’ on the feet, but there is no reason I should still have hard calluses after a $65 spa pedicure. The polish color was all over the skin, or not even to the end of my nail bed. For my manicure I asked for a buff, you know where they just make the nail shiny by using a four sided buffer, nope, no difference, and all he did was rub cuticle cream on my nail beds because the nails were already as short as they could be. The skin and hang nails were no different than before my manicure, so why did I pay $35?
I asked Will to rebuff my nails as I washed the cuticle cream off but he had already closed down his station, said to just come back tomorrow since we had other spa services booked. Once we exited the spa I asked my friend to look at my toes, and dead skin, we were confused how this was even a pedicure. However, to avoid making Will feel uncomfortable we went to our room and called to speak to the spa manager. Marlena asked my friend and I to meet her in the lobby where she proceeded to tell me that Will is not very good with nails and this was not their first compliant, and she would refund my money?!!??! Are you serious; why on earth is Will doing nails if he can’t do nails? I am paying $90 to have my toes look like my 3 year old niece did them, just to have to go someplace by my house so my feet look presentable (please see attached picture of POST PEDICURE, don’t judge).
That night we decided it was best to stay in our room and avoid contact with any more staff. We ordered room service at 930 and were told it would be about 50 minutes for delivery. At 11, I call down to the restaurant again and was told that they mixed up the room numbers and didn’t know who actually ordered the food; it had just been sitting there for an 90 minutes. The kitchen was closed by this time, so we were offered pizza or a refund. At this point, we realize we’ve been black listed and couldn’t wait to get out of the hotel the next morning. Our 2 night girlfriend weekend was a total disappointment, please read other reviews, this place is a nightmare.
PS: The 24 hour hot tub was closed for maintenance, we were looking forward to that, no call or notice before hand either.
CAUTION: This spa charges an 18% gratuity to your services, check your bill. We paid our technicians cash and were billed the 18%, what an amazing tip for shotty services.