Reviews of Mitchell's Salon & Day Spa (Spa)

Korie Ray

The front desk girl, who was training a new girl, was not nearly as friendly or attentive as I would expect at an establishment that is this high end. The prices are premium in my opinion. They charge al a cart and nickle and dime you - which means, for instance, that you are paying for a full head of color even if they only use a couple drops of product. Yeah... That's $70-80 per shade. Wow. With that price point, I should CERTAINLY be greeted like royalty just for walking in the door. My stylist, Angela, was great. She was attentive and, most importantly, honest. She told me exactly what it would take to get what I want, including time and price. In the end, she and I chose to do a cut and style and schedule the color out. She took ample time with me to make sure I would leave with something I loved and could recreate. She is probably worth the money. I wish the front end supported her by giving appropriate service. That was a downer. However, I will probably come back to see Angela, despite the $300 plus price tag that will come with the look I want. That's how confident she made me feel in her talent. Where I live, I would pay half that.

Abbey Tarvin

I was checked in right away by a very nice girl, my stylist only took about a minute to come out. Kathleen was nice, friendly, and figured out pretty quickly what to do with my hair. Hair looks great, checked out by a different but also friendly girl. Great experience.

Victoria Roth

We planned our office Christmas Party here last night and it was AMAZING between the staff taking care of us and helping set up and catering to us. Not to mention I heard not one bad word about the masseuse‘s . But I really want to take the time to brag about the esthetician I had named Rebecca , she was an angel literally. I got the Deluxe Euphoria with derma sound treatment facial and it was the best decision, I told Rebecca how I was a new mom and had really bad acne during pregnant and my face just hasn’t felt right since. She explained every step and gave this mama some much needed relaxation . I would highly recommend using her because my face and pores have never looked better, thanks again to all staff as well we will be back next year and I will be back to see Rebecca in a couple months !

Suzanne Linebrink

Good in every way!!! No complaints!!!

Farheen Asif

I had a great experience at Mitchell's and Alyssa gave me a really beautiful cut!

Robbie Dick

Very fancy and upscale. Great staff.

bethany nistler

Recieved an amazing prenatal massage here

Hope Fidder

Never disappointed, always a great. Piper is a styling genius!

Shirley Lewis

It was excellent. I'm very pleased

Barb Johnson

Always a pleasure. On time, clean environment and talented professionals.

Marsha Collins

Facials (by Becca) are amazing!

Jessica Williams

Great service. Excellent design cuts. $$$$. But worth it.

zachary carlson

Hannah does fantastic on Men's haircut she easily fixed a butchered Sports clips. Professional and friendly, wife goes to her as well, never a compliant.

Courtney Williams

It's always awesome!

Marceil Jungman

Always good

Monica Saylor

Always a great experience

Kris

Excellent customer service. If anything goes wrong, management makes it right and does their best to make the customer happy. I’m excited to try my first total spa experience here for my birthday, rather than just getting my hair done.

TM Brown

Marilyn is the best!

Melissa Craft

Great service. Very accommodating but pricey. You get what you pay for.

kitty k

Love the atmosphere. Very relaxing. My cut and color were both awesome! Thanks for translating exactly what I wanted Shayna S.! Thanks!

Paige Tippie

Best pedicure ever! I am a nail technician myself, but sometimes it's difficult to do a pedicure on myself. I came to see Stacey AKA "Liz" and I was not disappointed! She was very detailed in her work and got all of the bits that most people would skip. She also removed old gel polish from my toes and she was SO gentle, and was sure not to damage my nails. The vibe was very relaxed throughout my entire service. Liz gained me as a regular client today!

lori christman

Great spa for full body massage.

ways ways

FAB PEDICURE RECIEVED BY NDYAH!!! ASK FOR HER SHE’S GREAT!!!!!!!!!

Celeste Garcia

You can enjoy the hair stylists expertise, but the prices for the services are way too high.

Robin Bookstaff

Great service

vivian moore

The best in the city for whatever you need. They use and sell the best products: Oribe, Bumble and bumble, Glymed skincare, Jane Iredale make-up. Smith & Cult Nail, Oribe Beauty and skincare. Uses Wella professional hair color and offers EasiHairPro and Great Lengths Hair Extensions by certified experts. Many think they are the most expensive in the city, but they aren't. Not a "budget" salon, but you get what you pay for.

Wendy Hart

Great haircut from Nicole!

Elizabeth Sacre

Loved my experience here today.... everyone was so nice and professional... the services I got turned out great

Beth McClary

New client of Nikki. Love my new cut!

Matthew Kemp

Jessica P does a great job with my hair! A great value for men's haircuts

Chrysta Bolinger

Love Ken. He is awesome!!

Venita Engle

Such a sweet blessing and everyone was so nice. They greeded you and made you comfortable and they have so much to enjoy. More than enough for your needs to be pampered.

Google User

I love this salon and spa and have always received great service. I normally go to the Hyde location but you can't go wrong with any of the locations. I've seen several stylists and have never had anything negative to say. I always leave loving my hair. I received a confirmation email which was awesome bc I never like phone calls and it allowed me to add it to my calender. Not sure if it's a new system they have in place but I love it!

Olivia King

My stylist, Layten, made my whole experience there worth while! I couldn't be more happy and satisfied with the style & cut that I chose, but without Layten listening and giving me exactly what I asked for and took her time to make sure everything was perfect! Thanks sooo much!

Kate Taylor

Had an absolutely stellar experience Had multiple services done to celebrate my 30th birthday and each stylist was exceptional! Clean, nice staff, and left feeling beautiful! Thank you Will be back!

Doug Cain

My wife goes there and they do a nice job.

Kaitlin Moser

Fun experience and the natural products they used on my hair made it even more reason to return again. Relaxing lounge and neat people work there and don't be afraid to ask questions.

Stephanie Necessary

I love getting my haircut here. Everyone does a great job. Completely knowledgeable.

laura Thyot

Massage was great however pedicure was a lil rough took two weeks for nail to recover

They_call_me_Bob

Alyssa is such an excellent stylist for me and my wife. She was easy to talk to and was so entertaining.

Grace Bunker

Heather did an excellent job!

April Shari

Had a nice time, massage was wonderful. Pedicure was great. My one and only complaint is that I could hear people talking through the halls while I was receiving my massage which was distracting. I will definitely be back and would recommend this location to others. Thank you for an amazing afternoon.

Tracy Patterson

Love my hair cut done here! Always get welcoming smiles!

Sarah Girma

I just moved to the area and am in search of a salon. I called to ask some questions about their services. The lady who answered was nice at first but as I asked questions about their services it was clearly apparent that I was annoying her. I guess she thought I couldn't hear her when she mumbled rude comments while I was talking then had the nerve to ask if I would like to book an appointment. Um, no thank you! Not ever, and if anyone asks I would never recommend this salon! I'm not paying for bad customer service. I hate that I had to even give them one star just to post this.

Art Zen

Had a manicure done at the West Chester location. Was an unsatisfactory experience. I had to scrub down my nails my self with at the facility sink with a dirty brush and wipe that down with a dirty towel. What was the value in that? And to add to the bad experience my nail polish starting chipping in multiple places. I do not recommend this place for manicure.

Charla Hoernemann

Selection of hair products has changed. Didn't have any of the Sebastian products I was looking for.

Debbie Kretschmar

Had a massage. I didn't want to leave. Very professional layout. Masuese was awesome. I'll be back.

Marcia Quarles

Friendly atmosphere

Angela Even

Rhea is always a pleasure.

Melinda Mienko

DO NOT GO HERE. Out of all the shellac/gel manicures I’ve gotten, this one, by far, was the most shoddily done manicure. I trusted the place because they have high prices and I was hoping to get what I paid for. Instead I got a manicure that started chipping 8 days after I got it and they only do “fixes” for 7 days after. It’s like when car manufacturers have 100,000 mile warranties only to have your car start screwing up at 100,100 miles. My gel manicures in the past have lasted AT LEAST 2 weeks, if not a month or longer. Way overpriced. Do yourself a favor and just find one of the “cheap” places. They do a much better job. 2 stars because they had free pop.

Steve Fischer

Friendly staff. Hannah is awesome!

Barbata Gaston

I love Tasha Johnson she is awesome

Julia Kinda

Michelle always gets my hair cut exactly the way I want it. $$$ but it is so worth it!

Kevin Cox

Great massage!!!

Shauna Smith

I was fortunate enough to get $300 in gift cards from my three children, my man, and his son for Christmas. So I set up an appointment for a manicure with SKYLAR, a massage with MARIE, and a foil and cut with MARILYN! My nails are beautiful and the massage felt great!! By the end of the evening MARILYN really only had time to do my foil and I want you to know she stayed until 10:00 pm to give me a wonderful cut to go with my new color!!! I absolutely love love love my hair!! MARILYN, Skylar, and Marie - thank you for making my first visit to Mitchell's a wonderful one!!! West Chester OH is fantastic...we talked, its a great group of individuals that's more like family, a larger version of the little salon in Steal Magnolia's!! A MUST DO just for YOU!! Thank you!!

Juli Spata

Great services, a bit pricey, but worth the cost

David Lynch

Excellent company and great personnel.

Justin Hunter

Cooper delivered another amazing massage. It had been a few years since I had seen her, but I'm glad I asked for her again. I haven't had that relaxing of a massage in a long time. She is very experienced and last time helped me work out some p physical ailments I had.

Allen DeGraffenreid

Tracey Rankin was wonderful. Thanks so much. I love her attention to detail.

Margie S

I recently moved to the Cincinnati area and this salon was recommended. I got my hair cut a few days ago with Kendra and she was personable, professional, and knowledgeable. The price was reasonable for a salon cut. I'll definitely try them for other services, like nails and massage.

Ashley Bruner

Michelle took such great care of me! She made sure she knew exactly what I wanted, and even stayed an hour after close to make sure my hair was as perfect as she could. I came in wanting corrective color, going blonde when I already had light brown/ auburn hair with highlights. She was incredibly attentive to my hair during the bleaching process, making me feel assured that my hair was in good hands! My haircut was incredible, not taking off more than I asked while still cutting off what was needed, and she has been the only (yes, I truly mean only) hairdresser that has cut my bangs how I wanted them and in a way that she knew would look best. Not only did the blonde turn out beautifully (especially for bleaching hair the color mine was previously) but she was friendly and kind throughout the entire experience. I left feeling good about my appearance as well as feeling like I had made a friend. I highly doubt that I will ever go to anyone else ever again. Thanks so much Michelle!

Jennifer Davis

Piper is AMAZING!!!! Thanks for giving me a great look.!

Jennifer Benge

I had a less than desirable spa manicure experience. Not relaxing at all. My manicurist was not that experienced it appeared. Management reached out to resolve my dissatisfaction. I really appreciated that so I've increased to 3 stars. I still would advise against manicures but it's nice that if you are unhappy, as I was they try to work with you to make things right.

Janet Suzanne

Great experience. As always. Professional.

Mona Mason

Ken was absolutely wonderful! Listened to what I wanted and delivered. Just moved from Chicagoland and finding the right stylist was difficult, until now. Thanks Ken!

Aimee Craft

They got my hair color perfect and some of the nicest ppl there.

D J Hauser

Went to Mitchell's in West Chester this morning. Got the best haircut ever. Heather Owens was the sweetest, caring person call and ask for her you will not be disappointed.

R Dumford

Had hot stone manicure with parafin..was a nice treat for every once in a while

Stacey McGuire

Always LOVE Mitchell's! Everybody is so friendly, professional. The salon is beautiful and comfortable. This is the first time I had my hair cut by Piper. She did an amazing job from just looking at a couple of pictures I showed her on my phone. I wanted short and edgy, with a shaved undercut. It's spectacular ! I already made my next appointment. Thank you Piper !

Aeriel Bryson

Love rhonda Coffey! She is amazing!

Susan McClure

Spencer is awesome. She always does a great job!!

Jennifer Rose

Service is outstanding!!

Sue Price

Kyli is great

Jenn McElroy

Great service! Left refreshed.

Captain Kirk

Chicks love this place, I have no idea why...

Kayte Grant Garcia

Kendra rocks!!

Angela Scott

Yesterday I had a late evening appointment (7:45) with Stephanie. She was awesome. She understood that I wanted something different and shorter than my previous cut and was concerned about how it would look on me. She asked a few questions and we decided on a inverted bob. She was extremely friendly and knowledgeable. She worked to make sure I liked the cut and that it was even on all sides. I will happily go back to Mitchell's and especially Stephanie for my next cut.

Hollie Wessel

The ONLY place i go for swedish massage and you can only go to the kenwood location bc they have the best relaxation room with soft lights, large lounge chairs, and assortments of tea. I've been going for over a decade and 98% of the time it's been perfect. But be clear up front about pressure, some of the new girls rub you and not massage you.

Kevin Sanders

I had a massage with Mandy. It was wonderful

S Necastro

Rhonda ☆☆☆☆☆

Johanna Navarro

Nicole a great stylist

Dan Nurre

Poor attitude by therapist

Maureen Schwab

Marilyn is excellent.

Michaele Rower

I have had a manicure using shellac and gel by several nail techs every three weeks for at five years and I was pleased with my manicure every time. Highly recommend.

Christina Wojtow

Always a pleasant, relaxing and satisfying experience.

Tanya Hartman

Katelynn was a great stylist. My hair cut was so cute. I received so many compliments.

Brian Felchner

Hanna is amazing!

Fred Krach

I had a wonderful haircut from Renee, she always listens to what you want and adds her expert touch. Thank you Renee

Lavel Matthers

Fabulous day!!! Facial, massage, manicure, VIP treatment from the awesome staff at Mitchell's!

Amanda Newman

Massage by Tammy was amazing! Feel much better!

Jennifer Bolton

I have tried other salons, but every time I always come back here! Hair, nails, skin, and massage all in one place and always a five star experience. Couldn't ask for anything more!