Reviews of Massage Envy - Southport (Spa)

Jeri Durbin

I just love everyone there as they are ALWAYS welcoming, polite, caring and very helpful. I really like my Massage Therapist that I have now (Brandon). It amazes me how they can feel & find the needed spots that need worked out. To me 1 hour is just not long enough for a full massage. I myself enjoy a 90 min massage at every visit. My only complaint in all the years I have been a client is that I have gotten use to my therapist and then out of the blue they are gone. I've had numerous therapists and I hope that Brandon is there to stay. Thank you Massage Envy.

Robin Maguire

You do not want this as a regular solution and DO NOT get the membership - if your serious and looking for 1x weekly or more, they can barely get you in 1x and the risk of waiting 2-3 weeks for that appointment and then it getting cancelled SAME day is high. They cannot service their clients. They give the impression that they are “fully booked” but that’s because they only have 1-3 therapists working at a time and then they deny everyone who pays into the membership availability to use it...unless you want to schedule 3 weeks out. I’ve even had appointment cancel because therapists “leave” or call in sick. I have requested to speak to the owners 3 times, and never have had them contact me. Corporate office shrugs their shoulders on resolutions since these are all franchises and individually owned. I believe whole heartily in the necessity of self-care and wellness; their services and therapists are fabulous. The facility is pristine. However, they are severely understaffed and unable to service the demand of the customers. This is especially a problem when you pay the monthly membership fee. You can try to get an appointment and often the options are 2+ weeks out. Several times I called to make appointments and they’ve needed to call back or I got their VM, both were never returned. When you DO schedule and even book a few appts. out, they sometimes call you requesting to move them, which defeats the point of a reservation. There might be 8-10 rooms completely not in use when you are there and their therapists get very little down time between clients; limiting their self-care and not doubt creating stress for them. They do a disservice to the wellness and self-care industry by not staffing and adequately servicing their clients when they should be helping people Improve their mindsets and lifestyles that are centered on wellbeing.

Kittie McGiggles

Half of the staff call out constantly so the clients are always getting cancelled on! Do yourself a favor and go to a more professional place!

Autumn Storm

Very expensive. Yet, polite, professional staff. Clean and relaxing enviroment.

Aimee Yarwood

My happy place

David Kelly

Great massage! Katelyn is excellent!

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Dont go here. You will be ripped off and they are rude and no costumer service skills by management.

Jaclyn Thomas

Overpriced and a hit or a miss here. I've had awful experiences and pretty good ones. The worst was when one of the massage girls smelled like b.o.

Dustin G

So Girlfriend and her mother was suppose to go her mom cancelled I was the replacement was apprehensive at first never had anything like this done before wasn't sure on a stranger rubbing on me but to be honest it was really nice they was very professional did everything to make me as comfortable as possible, i did the hour long message it was excellent the therapist was Frances she was awesome very friendly the whole place was very kept and clean would recommend to anyone I'm going back soon

Brittany Searcy

The atmosphere is calming and relaxing, the front desk staff is super nice, and Frances is a great massage therapist.

Nikki B

So wanna go here when I get the money, I could absolutely use a massage. I'm a mom of three. Lol

Thomas OTW

Kyle gives a lousy massage to be such a strong guy. I complained, asked Jeanette , the manager to help, she was just as lousy as Kyle. They’ve lost two customers and could care less. You can’t complain to corporate cuz they don’t answer the phone, and the ops manager jennifer is useless. Such a bad experience that I want everyone to know how in professional this place is

Brooke Wine

This store is a joke. As others, I would leave 0 stars if capable. It started when they charged a card that was never authorized. They claim they can make accounts without the knowledge of their customers saving card information at their discretion. When I was told their "manager" would be in contact with me in a certain time frame, not shockingly, that was also a lie. I would highly recommend anyone look into a different place. It's a shame as I was searching for a place to be a member and simply was trying to call to change my appointment. However, they have no problem creating excuses as to why it's acceptable to not answer their phones. I called 8 times within a 24 hour period and them not answering is somehow my fault. The massages were a 6 out of 10 when I did have one compared to an actual spa. Would not recommend.

Jamie Smyth

Worst customer service literally I've ever experienced. I've been a member for over 6 years at this location and they continue to cancel massages regularly on me. I live 30 minutes away and more than once have I driven there only to be informed they double booked me. I will not be going back to this establishment. Don't even get me started on all the drama there. Not to mention they chase away their best massage therapists with obvious piss poor management. They literally do not care about their loyal customers.

Randall Barr II

I highly recommend a massage from Massage Envy!! Trained staff no hole in the wall place! Very clean relaxing professional place!

Adrienne Orme

I visited the Southport Massage Envy location over the holidays. The staff was superb with their level of customer service and knowledge of products and services!! My service was memorable and I will return again.

rich ~

Great experience polite staff and very helpful

Jeff Black

They are very good at ensuring prompt and courteous service. They have a rotating staff, but the message therapist I have been utilizing lately is amazing! I hope she stays on! The building is quaint, clean, and inviting...

Tammie Sparks

I love Massage Envy and the Southport location is the most convenient for me. I especially love that the staff works hard to meet expectations. From scheduling to massage, I have been very happy and return often!!

Stephanie Jarrett

Very rude and unprofessional!

Matthew Wine

Would not recommend this company. Between lots of lies and ill practices with clients personal information, they deserve 0 stars. I put my information on file as a client, yet somehow they managed to use a card not authorized to charge a fee when they never contacted the correct person, yet notified me, after multiple attempts to contact them. They have stated that it is fine for them to not answer the phone whenever clients call due to under staffing issues, yet when you do not answer their phone calls they are able to charge any card how they deem fit. Seems like they are confused on their own policies and what's acceptable. Please, save yourself a headache and use any other massage place.

Nylee Desaney

Hit or miss I really don’t know what’s going on here . Since they’ve got rid of the old manager and some of the original esthetician’s this place just sucks . My last facial was a dry facial no water or steam involved. I was told it was because the steamer was down but I felt more like she just didn’t want to do one . I was rushed they called me multiple times trying to get me to cancel my appointment . When I showed up I could feel the attitudes I was there for a 90 min but she acted as if she was just ready to leave and pushed it to a 60 min . The facial was rushed and dry very unprofessional. I honestly just want a refund. If I can’t find a better place with this company I’m just going to cancel my membership. I was trying to get a hold of some PCA eye cream back in May it took over 5 trip some complaining and about 3 month later they didn’t even call me to inform me it was in . I randomly stopped by and there it was . After mind you I left my number and was told someone would contact me the next day in regards. Never happened.

Jasmine Hernandez

The staff were polite to me and my mom which made our appointment even more pleasant. Both of our staff members treated us with courtesy and in a professional matter. I enjoyed my time here as it was worth my time and money.

Kimberly Emmons

Had my first facial and it was wonderful!!!

Austin L

Professional staff and great massage therapists! My 'home location' is West Carmel/Zionsville, but I frequently use the Southport location over the Carmel location.

Catherine Salinas

Great massage

Ted Clevenger

Awesome staff

Lakesha Kendrick

Favorite place to get a massage

whitney curry

I canceled my membership last month but still got charged this month. Their employees failed to let the customers know you have a certain time frame to cancel membership and to get your money back. Also I gave them my number and email address they have yet to call me or email me anything in this matter. When I set up this membership I used my number and email address. I will never use them nor refer any of my friends to them. Their terrible and not even the best in this city.

Danielle Hays

If I could give this company zero stars I would. This establishment is a rip off and completely unprofessional. I would not sign anything with this company at any location. I went in for a facial and they did not tell me until I got there that the machine was broken. The woman tried to convince me to get a regular facial. In which I told her no because I saved two sessions for this facial, I want the micro facial. I rescheduled for the following weekend. I went in the next week and received a 20 minute facial. It was horrible the worst facial I've ever had. The woman then Had the audacity to ask me if I wanted to reschedule in four weeks. I spoke with the manager about my complaint which she said corporate would be giving me a call about it. I Never heard from corporate. On top of that when I looked at my bank account they charged me my $65 fee, and another $60 for the facial I'm assuming. That being said I spent $190 on a 20 minute facial that was only supposed to be $130. Which is a fraudulent $60 that I never authorized. I have been to many five star spas and had amazing facials for the same price. The only reason I signed up with them was because of the man who gave me a massage the very first time. He was great but, he left after my first session, after I already signed up . I am not someone who writes reviews. As a matter of fact I have never written a review about an establishment. This being my first one because of how this company operates and is fraudulent. Many more complaints with this establishment. I don't advise anyone ever go here or any of there other locations!!

Carmen Moyers

Amanda ‘worked’ on me. She was pleasant and nice to speak with but I basically got an hour long lotion session. I said i like firm pressure at the start, and asked for more pressure at least 4 or 5 times. at no point was any decent amount of pressure used. Ive had better massages from a tennis ball. Also they automatically pour water into disposable containers without asking, which is extremely wasteful. The 6” recycle symbol tattoo on my leg didnt give you a clue I wouldn’t be ok with that?

Cynthia Camic

Great place

Rebecca Fries

Terrible. Cancelled on me due to therapist not coming in. Did not have any therapist to re-schedule hot stones available. Therapist was late, not personable, and did not do the full 90 min. i paid for. Waste of $$

Austin Larimore

Great massage therapists and they are very good about keeping appointment times.

Sharon Baskins

Everyone is nice and the massages are great!

holo kitty

Constantly trying to cancel on me. Also the front staff was very rude.

C.S. Burns

Love! Just pricey....or locked into a monthly plan.

Natasha Rincon

Typical.. what I expected

Kristen Franks

Fantastic massage from Trinia! Very courteous and friendly staff. Wonderfully clean and relaxing space.

Shreya Chakrabarti

Talented Masseuse

Adam Burke

Ultimate professional.