Reviews of Cosmetology and Spa Academy (Spa)

142 E Golf Rd, Schaumburg, IL 60173, United States Located in: Shops At Copley Center

Average Rating:

DESCRIPTION

We have all the opinions of people who purchase the products and services of Cosmetology and Spa Academy (Spa) in Illinois.

At the moment this business has a rating of 3.7 stars out of 5 and the rating was based on 34 reviews.

You may have noticed that the average score it has is really good, and it's founded on a very high number of reviews, so we can conclude that the assessment is very credible. If there are many people who bothered to evaluate when they've done well, it works.

You know that we do not usually stop to place feddbacks when these are correct and we usually do it only if we have had a problem or incidence...

This Spa belongs to the category of Beauty school.

Where is Cosmetology and Spa Academy?

REVIEWS OF Cosmetology and Spa Academy IN Illinois

Leticia Garza

I was very satisfied with my visit to the school and I felt that everyone was very attentive and professional. I plan to continue going back.

Nancy Zielinski

I just had the best experience ever at CSA in Schaumburg. Lulu madeemail feel and look like a whole different person and 100 years younger. Thank you Lulu!

Will Dumas

Tabasum Haq

Me and my family have lived in the Hoffman Estates and Schaumburg area for over 20 years. As you can imagine we have gone to numerous local businesses for our needs and services. And, I can honestly tell you, the treatment my mother received here, is by far the most horrendous to date. She was threatened, she was verbally abused, and then kicked out! She is 60+ with health issues. I was sick to my stomach when I saw her condition after the ordeal. This was today, on a Monday evening at the front desk by a Caucasian women. Before any services were even rendered. She would not give us her name. We will be filing a complaint with the Better Business Bureau. Goes to show the extra money you pay elsewhere is for class, manners, and BASIC customer service.

Rena Davis

Roo Nieto

I needed a haircut and my wife had questions about extensions so we decided to come in and check this place out. According to the hours this place was open but looked to be closed. It had 3 doors but none were marked as the main entrance but finally walk in. Front desk was empty so we waited. There was no way to let anyone know we were there. Door didn't chime, no bell, no cameras. We waited 5 min before deciding to go past the reception area where we heard voices. Didn't want to be rude and disrupt them so we waited a second before getting their attention. We asked if they had time for a haircut and questions and was snapped at and told that Mondays were for classes only (would be nice if that was labeled somewhere) My wife then asked if they did extensions and was told no when the sign at the desk said yes. This place is a terrible place for a school if those people we spoke to were admins or teachers. Rude and unorganized. Needless to say we wont go back.

Cesar Perez

I am a current CSA Student and I am extremely happy that I chose this Campus. My teachers have been great to me. I was close to giving up on this opportunity due to personal issues and Ms. Deanna, the Campus Director was my biggest support. Because of her kind words and belief in me, I decide to get a tattoo, "Don't give up on Faith." Everyone here is like family!

Jeanette

I would have liked to give a 5 star review, but after having spent $170 in color services at the Schaumburg location, I'm struggling to see the silver lining in this experience. Rather than allow my disappointment to dictate my words, I'll stick to the facts. 1. I took my teen daughter to get a balayage color treatment; the first image is what was shared with the stylist. She has black hair. 2. What she received was a brassy, almost orange interpretation of the photo. By this time, it was already 9:30PM and the academy was closing. Being a teen, and having to go to school with brassy/orange/red hair, my daughter was mortified. I did tell the student stylist that the color was nothing like I had imagined, based on the photo. She agreed to correct it on her next availability - 4 days later. Paid $80 for this visit. 3. I couldn't wait 4 days later, due to weekend social functions, etc, I asked to be squeezed in the following day to have the color toned from it's orange color. The colorist or her instructor proceeded to tell us that the lighting from our Photo Example made it difficult to tell what color tones we were trying to achieve and that the brassy color on my daughter's hair was actually a few shades lighter than black - like the photo. And that somehow that photo wasn't very helpful in conveying the look we were going for. We were never asked, during the consultation, to clarify or elaborate on the style or color - beyond providing the photo image. Paid $21 which included layering for this visit. 4. The corrected color toned down the brassiness and made my daughter's hair a pretty brown as shown in the photos below. HOWEVER, I couldn't allow that to detract from the fact that we didn't go there to give her pretty brown hair, went there for a balayage. It was evident in all of the photos that the bottom half of her hair was brown throughout (in images). Where a balayage is predominantly the original hair color (black) with pops of contrast. 5. Anyway, I called to make a third appointment because the salon/academy failed to achieve the desired look, not even close, even though the website promises to offer "The High-End Look You Want At A Good Price!" The instructor told me that they could add black streaks into my daughter's hair to help achieve the look that we had asked for. I opted to let my daughter decide - at this point she had already spent 9 hours in the chair. Long story short, rather than go through another corrective process to achieve the balayage look, we requested to color her hair back to the original black - which I was charged another $80. We basically paid $170 + tips in the course of 4 days to have the her black hair processed, then turned back to black. I asked the instructor to justify why I had been charged to fix something that was never received/properly completed. She insisted that my daughter did in fact get what she had asked for and that she needed more layers to allow the black contrast to pop - which is impossible because two-thirds of her hair was completely bleached and her original hair color was non-existent . This was an opportunity for the academy's students to learn how to color correct or troubleshoot... but it felt more like an opportunity to prove that I was wrong and that our visions weren't clearly articulated. On the bright side, the stylists there are lovely people. I did purchase a microdermabrasion while I was waiting and that was terrific. I do take responsibility for having faith in the academy and its instructors to guide the students to achieve a desired look. Valuable lesson learned. Perhaps some improvements can be made in customer satisfaction - which all your students will be faced with in the real world. **SIDE NOTE TO THE STYLIST - please do not take this post personally. I understand and appreciate your learning process. You're great to work with and you will rock it in life. Hmmmm...I don't think the pics are showing up on this post.

Lety cat

Brenda Bonomo

Professional friendly staff!

Sage Shemroske

I had a brunette girl named Jessie do my hair (cut, color, and she did an undercut with graphics) and it looks absolutely fantastic. It's everything I wanted, and she seemed to know exactly what she was doing. All the cosmetologists there have a natural knack for beauty and are very skilled!

Jan Keithley

deanna4245

Best Cosmetology school in the area! Amazing programs and such a comforting, family like environment!!!!

Amanda Peters

In searching for a new place to get my hair done, I came across CSA, and found the prices to be just what my budget allowed for. I was a little nervous going to a new cosmetology school, but was very impressed. The instructor was right there, and double checked each step. I walked out looking and feeling great! Only down-side was the minimum charge for credit cards ($15), so make sure you have cash!

Amina Botic

By far one of the best salons in all of Schaumburg regardless if a teaching school or not. The students are all so enthusiastic and really love what they do, and the teachers are all so supportive and caring. They go above and beyond to make sure every client walks away 100% satisfied. Deanna, the director, is always super professional and welcoming. Would definitely recommend this place to anyone for any salon care needs.

Xante Garmendia-Ugalde

D DelCore

Katie poskonka

I went in as a walk in and had tim and miguel work on my line up and design they did an amazing job. Tim was great and made sure it looked perfect and miguel the instructor was sooooo helpful. Defiantly will be coming back

Виктория Банзаракцаева

Melina Gawel

I had the no chip nails done with Diana. She said she had not performed this in a while . The nails looked horrible , but I went home and filed the sides because it looked really bad. After 3 days they just peeled off. I guess what do I expect for 15 dollars. I did give it 4 starts because I went back to Diane and had my hair dyed black. It came out great and I am really happy with it.

Corey

CSA Schaumburg is a excellent school with a wonderful staff from who cares about the students and their growth. Cosmetology, Barbering, Esthetician and Makeup classes are what they offer at this this location. Ms. T is the barber instructor she is a caring individual who makes sure each student shows constant progress. Ms. Lorena is the cosmetology teacher who also takes her time with the students and makes sure they are staying productive. The school Director Ms. D goes above and beyond for the students constantly coming up with ways to better their experience and the school as a whole. There is a great balance between book work and hands on experience to get you ready for the industry of your choice. CSA was like a second family to me their staff genuinely cares for each and every student and wants only the best for them. The only thing I would suggest is vending machines other than that I had no complaints I enrolled into school not knowing ANYTHING about cutting hair and one month after graduating I am now a LICENSED barber. Thank you CSA!!!

Danny Karajic

Barbers are very professional. Ms. Dee makes everyone feel welcome and does a great job with her students. Will definitely be referring friends and family to the Schaumburg location!

Parrish Johnson

Elisa Cuevas

I loved my facial!! My technician was amazing!! Awesome service at an amazing price!!

Cosiana Deal

Im disappointed. I called to schedule an appointment with the salon. I ask are there any stylist that can do black people hair and the lady on the phone told me no... I just thought students were suppose to be trained on all hair textures. smh.

Rubi L.

I'm a current esthetic student, Miss Colleen is amazing instructor ,she is always there for you.

Alex Chwalisz

The girls do an amazing job and the teachers help out when needed. Prices are great and I always have a pleasant experience when I go there.

Samantha West-Feigel

This is one of the most disappointing experiences I have ever had. I did complete the Esthetics program through CSI in Crystal Lake. Enrolling was the ONLY thing that went smoothly. They are so unprofessional, it amazes me that they are still in business at all. During my few months with the school two (both) my "teachers" were fired. I also did not know that my first months were being taught by a student all together. My Teacher at the time was teaching some of her fellow students that took longer to graduate. I do not see how that shows professionalism and it certainly does not tell me (a student) that the school cares about the quality of my education. They will hire anyone. I've had financial issues since I started. I am a Vet and this school does not care about their Vets. They are clueless on the military side of the benefits and have gone through two or three "VA Reps" while I was a student... Both reps were worthless to me due to lack of communication on their part. One thing that really bothers me is how the school advertises and is known for is having the owners on location giving it that small local family owned business feel. The owners are not easy to get a hold of, especially when you need something. They are all about making a buck no matter what the cost to their reputation. One day I was about to perform a facial. While setting up for my client I noticed my rotary brush was broken... I asked my younger than me with no actual experience teacher, for assistance. She said it wasn't a problem that Ned the owner had just bought a bunch of individual rotary brushes... she then handed me a small box that I started opening up when I realized that the power cord for this brand new machine would not work in American outlets. I noticed this because my past deployments and having to conquer the power issue before. It became very obvious to me at that time that Ned was simply buying our equipment off of amazon in bulk at the lowest possible price... not regarding quality AT ALL. Not to mention when the orginial rotary brush broke it has crossed my mind that the machine was brand new when I first started the program and that even the old machines worked better than half the "new" machines. (Do I even have to point out that they replaced muliti-use machines with newer muliti-use machines that were "cheaper" so they didn't have to fix the old machines but then the new machines were falling apart so they started replacing the individual attachments with separate hand held machines so now they have an overflow of broken or semi broken machines. Our class room became a "graveyard" of broken machines literally taking up our classroom space for no good reason other than to be an eye sore and take up space. Teachers and students both talk poorly about each other and about clients. My mother came in for a service and while waiting in the waiting area she over heard about a teacher engaging in a "three some". How tacky is that!?! If she was any other client she would have walked out. (perhaps this is one of the reasons that teacher was fired...) Regardless, this school is terrible. They don't care enough about their students to provide a safe, sanitary, educational environment. There were plumbing issues with the toilet system the ENTIRE time I was a student. Dripping faucets, toilets that don't flush, laundry dryer that doesn't dry, clogged sinks ect... all of which get a handwritten note taped to it saying "sorry do not use". Do they not have some kind of repair guy? Can they not afford to keep their facilities up? If I'm paying 13 grand I better have a real teacher with real experience on real up to date technology and machines. Thats all I'm saying. Save your money, reputation, and your sanity... go elsewhere.

Ashley Delgado

I wouldn’t suggest coming here as a student. I didn’t receive the attention and care I needed in order to graduate. At times there was no teacher to supervise us while in the classroom. I ended up not pursuing my education here and decided to start in a different field somewhere else. I went here with a goal and left with basically nothing. I lost interest after a while because there was nobody to acknowledge the fact I was struggling. I feel like I was a simply put into a program and left to fend for myself. I did leave with some new knowledge, but it definitely was not enough to set me up for a future in this field. I appreciate how some of the staff was giving some effort, but when your paying for education I feel you deserve every penny you spend. That is not what I received here and I feel my entire class that went through this experience with me would vouch with the same opinion. I’m giving a 3 star rating because I think they tried, but I did not receive what I paid for and overall I’m somewhat disappointed.

Ushma Patel

Evie Olech

After attending the Schaumburg campus for a year I can honestly say that the instructors and administrative staff will always be there to assist with any questions or concerns students have. The classroom teachers Ms. Tammy and Ms. Mandy are very knowledgeable in their craft and always come into school with a positive attitude. They both come very from reputable salons and help make the learning process at the campus a fun and exciting one. On the clinic floor Ms. Lisa and Ms. Lupe will help with any fear students have and are always providing new and exciting learning experiences. I feel prepared to leave school and start working in a salon doing cut and color! There is no drama at this campus which is a plus! All the people at this campus get along and are willing to help each other out!

Csa Student

Was a student at Schaumburg location DO NOT RECOMMEND. Cosmetology students actually have a proper teacher to learn from as for barbers they don't have an actual licensed teacher to learn from. Night students don't get the same care & attention as day student's,I did both programs. As far as the place in control we have the director Deanna who is nice but since she is so busy flirting with STUDENTS doesn't keep up with her job everyone is constantly missing hours or having problems the owner Ned really has no idea of what is going on in that school. As far as financial aid great & Mira in the office very professional gets done what needs to be done!

dina McIntosh

D P

Before you do any business with this company, please check their Better Business Bureau Profile, it is horrendous. Their representative, Sydney Shymrus, lacks professionalism. The only people who seem to be in charge here are the financial aid director and her assistant whose name is mentioned above. They provide you with a cell phone number at which you can text regarding any inquiries. However, the person in charge of handling the responses to these texts, Sydney, is not as reliable as you'd like from someone who is a representative of the institution. This person cannot be bothered to respond back to your queries or update you regarding your concerns through text or through phone call. Although Sydney greatly seems to miss the mark on customer service etiquette, you can rely on the CSA Academy's financial aid director to respond to you in a timely fashion and resolve your matters. She is a very approachable individual and is very enthusiastic about helping prospective and current students as best she can. In retrospect however, you do not want to deal with businesses where there are employs like Sydney Shymrus who make it evident that customer service is not primary on their agenda. Prepare to have your time wasted in useless trips being made to their location for minor inquiries simply due to lack of communication.

Business Hours of Cosmetology and Spa Academy in Illinois

SUNDAY
CLOSED
MONDAY
(VETERANS DAY) 9AM–9:30PM HOURS MIGHT DIFFER
TUESDAY
9AM–9:30PM
WEDNESDAY
9AM–9:30PM
THURSDAY
9AM–9:30PM
FRIDAY
9AM–4:30PM
SATURDAY
CLOSED

PHONE & WEBPAGE

Cosmetology and Spa Academy en Illinois
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