This is the first review I have ever written! I felt compelled to let others know what a horrific experience I had at this Office building they claim to be a spa. First of all, they NEVER answer their phone! What kind of legitimate business doesn't pick up. A friend bought me a 'spa day' here and I was really excited to go. I have to say, my massage therapist was really great. Her name was Hannah. Very professional and friendly and gave a nice relaxing massage. It's too bad that it was her last day on the job there! However, I had the opposite experience with the esthetician who gave my facial. I have had plenty of facials and this was the worst ever. She seemed like she didn't know what she was doing at all. While doing extractions, (which in my experience usually the therapist asks if that's something you want done) she was pressing so hard on my face with the sharp tool that I kept saying "ouch! That really hurts!" Her response was "Oh no no honey you're fine." Again and again I told her what she was doing was very painful and kept pulling my face away several different times. Again she would say Oh no it's okay. You're Okay. Unbelievable! I wasn't okay! Then she tried to extract a scar on my face! It was such an awful experience, super painful, not relaxing at all. And I left with skin that looked much worse than when I walked in. My nose took over a week to heal from the scraping and pushing with a sharp tool. When I went to work, my coworkers asked what happened to my face. And to top it all off, when leaving I wanted to get my massage therapists card because she was so great..but since it was her last day there she said she couldn't tell me anything more legally. I understand that part. But when she left the room I asked the two ladies at the front desk for her name and they both told me they did not know her name!!! I was floored. They just didn't want her to get my business. I wanted to search and look her up but of course they weren't going to allow that. Instead they acted stupid like they didn't actually know the employees name. One more thing! Before leaving I wanted to make sure there was nothing else they needed from me. My friend specifically told me he paid for ALL gratuity and took care of the entire cost. They couldn't seem to verify that and were flipping through pages trying to find the information. I will not be returning and would highly advise anyone to take their money elsewhere. This place is a total joke.