Reviews of Luxury Salon & Spa (Spa)

Sharon Johnson

Being in need of a haircut and not wanting to go to one of the expensive salons, I took a chance on a Groupon with Luxury Salon & Spa. The salon and by extension Alla, the stylist, had received very high yelps from several reviews and mostly positive comments on Google and based on that information, I thought it safe to visit her. Unfortunately I received the worst haircut I have ever had. Even my husband, who is typically oblivious how my haircut is cut, agreed with my opinion. I arrived at the salon on time and walked in. I spoke with Alla as to the way I wanted my hair cut and brought a picture which clearly showed the desired cut and style. She indicated at that point she had a headache and I expressed my sympathies. She washed my hair, brought me to her station and proceeded to give me a trim which is not what I asked for or was in the picture. I added new input and she cut my hair somewhat shorter but again, not enough. I thought she needed to see the picture so I began looking around and realized it was not at her station. I asked her where it was but she did not say anything. I began to get up to find it and she placed her fingers on my shoulder to hold me in place and indicated we did not need it. I had to ask her twice more to cut my hair shorter at the back of my neck. When finished with the cut and blow dry, she removed the cape but did not offer me a mirror so I could see the back of my head. When I got home and took a look, it was obvious why she did not; it looked like a page boy and was not cut upward in layers. The sides were not trimmed enough and they simply hung straight. I have made an appt at one of the salons I have gone to in the past to undo her damage. I will cut my own hair before using Alla ever again. What I have learned is that the great yelp and google reviews cannot be trusted. It is possible the headache Alla had contributed to the poor haircut and had she called me beforehand or even when I arrived, I would have been glad to reschedule. I would urge Groupon to change their procedure and sample the product or service before offering it. . This has left a bad taste in my mouth and will affect which, service/product, if any; I buy from them going forward. In addition, Google should also consider ways to legitimize comments left at their site for future users.

Amanda Scott

I had my make-up and hair done here for my wedding in February 2017. There were 5 of us in total and everyone was extremely happy with the experience. The staff is not only friendly but very efficient as well. Great service!

K P

The color used at this salon fades fast. I told this to Alla at my appt last weekend. She was in a rush and didnt seem to want to hear my concern. When i went home i was very disappointed. The roots were very light and didnt match the ends. To be honest i dont trust her with a color correction. This place is cheap for a reason.

Cynthia Mulkey

Alla gave me great service and a terrific hair cut. I will definitely be returning.

Shellee Spagnoletto

My husband and I have been going to Alla for a couple of years at the recommendation of a friend. She is AWESOME!! She is very caring and does a great haircut in record time! I recommend her highly!

Felicia Schlafer

Was about to purchase a groupon. Called salon first to make sure it was valid and to get an appointment. I called next day (today) to firm up appointment. Oh my God!!! It was like i was dealing with another country. I cancelled. So glad i read reviews and checked into this before i subjected myself to this. First, the language barrier is atrocious. Secondly, she could NOT figure out my appointment time. Thirdly, she was snippy!!!! Folks,.. so many red flags. Steer clear!

Pamela J. Starr

A delightful experience. My hair looks & feels amazing!

Suha Ibrahim

I had a great experience at this salon! Alla was extra caring and extremely sweet. Jasmine was very patient with my thick, course, long hair and cut it down just the way I wanted. I would definitely recommend this to anyone looking for a good place with reasonable pricing to cut their hair!

Yuliya Yuli

This salon has awesome decor. Warm , welcoming and knowledgeable staff. They do hair and facials and all very professionally.

Liz R

Alla did a great job on both cut and color. She took the time to have a consultation and listened to what I wanted. I am very pleased and will definitely come back.

georgiapeachslf

Wow! What a great salon hidden in Roswell. I have been several times and have received awesome care. Alla is a gem!