Reviews of Massage Envy - Concord Pike (Spa)

Tina Cianfaro

Really surprised with some of these negative reviews I had a truly great experience! Didn't really know what I was doing, got a gift card as a present and so I called them up to see what the deal was. They were totally helpful, I got an appointment the same and and my massage was bomb. I wish it was like 40x longer but isn't that the point? Definitely would go back!

Laura Lathem

Therapists do not know what they are doing.

Diane Blevins

I originally joined Massage Envy in Calif many years ago and have loved getting my massages. I transferred mY membership when I moved to Delaware 3 years ago. This facility has been good, the massage therapists very competent. There are great and good massage therapists at any spa, including this one, you just have to try different ones until you find the one that you like. The only issue I have at this facility, they do not always answer the phone and you might have to call several times to speak to someone.

Kimberly Gamelli

Under new management!! Be aware! Not your regular massage envy! Tried many times to book for bridal party. Very difficult to work with. Friend has over 30 packages and couldn't use them!! Know before you go!

Stacie Lynch

A mother's day treat turned bad. We arrived 20 mins early since they STRESS how important it is to arrive 15 mins early so it WON'T go into your massage time. Therapist didn't start on me until 3:15pm. I asked her to not use a lot of pressure since I have Lyme's disease. The massage was NOT good at all. I had to again tell her to use less pressure since it was not enjoyable. The SECOND time I had to tell her did it for me. Included in my massage was their "new" sugar foot scrub which I was told was heavenly accompanied by warm towel press. That warm towel was SCOLDING HOT. I told her they were really really hot and got a simple, "oh, sorry". At the end of this massage 4:03pm,which was NOT a full hour that I paid for, I go out to meet the other 3 women I brought with me for our mother's day treat. I see that my right foot is bright red and swollen from the hot towel. No one else had burned feet with their sugar foot scrub. I mention and SHOW the girls at the front desk and get the same, "oh, sorry about that" comment. My sister asked for some aloe. They told me I could go to Trader Joe's to get some. WOW, thanks for the help Massage Envy. The check out was confusing and took a lot of time. No offer to knock off any money from my massage or anything. I will not go back and am very disappointed in the service and their LACK of customer service. I hope this review does justice for anyone else who decides to try them out. Good luck if you do.

KN pasion

A business run by young, immature, and not experienced managers. This place has such a high turnover rate that getting an appointment same day is nearly impossible. Expect a lot of cancellations or appointment changes because they can not keep their therapists at all happy, they either quit or get fired. It is not even the therapists that have it bad, the front desk staff has changed quite a bit since my first time. Why? This place is just miserable for the staff and clients. If you do not have a membership, or do not intend on getting one expect the worst customer service of your life. You're treating and called a prospect, the front desk staff personel is assigned to you in order of keeping their job by selling you a membership. They have numbers they have to meet, they do not care if you can afford this or if you would even benefit from it. Yes the prices are much more reasonable with the membership, but at the end of your 12 months if you wish to cancel you have to have the manager do it. For that to happen you have to speak to her, which is nearly impossible! I was told I was cancelled for 3 months I assumed such, but looking at the bank statement it was a different story. After 3 weeks of trying to reach the manager she finally returned my phone call to state I had to make one more payment for me to be cancelled and had 30 days to use up my remaining massages I paid for without even knowing. I was furious, so in order to justify this where I would not contact cooperate they offered to waive that last payment and I could use my massages whenever. NO. I was told I was cancelled, this is so unproffessional and ridiculous. They offer different memberships at other massage envy's including a 6 month, why does this one lock you in for a year? I found out through one front desk girl (slave) that a therapist that was working there, James, was not certified he did not pass his boards and was still allowed to work there even though he was not scheduled to take his boards. They eventually let him go after close to 4 months of working there not licensed saying he had "personal issues" to attend to. They are desperate in hiring therapists, yet claim they don't want to just hire anyone to uphold the quality of massage therapists. They will tell you anything BUT the truth. If they had a better work environment the great therapists they had would of stayed or worked better. The rooms are disgusting, covered in dust if you ever turn up the lights. They are chickens with their heads cut off as management. They are rude to you if you speak up about being wronged, and purposely make you wait for a response. I saw too many great front desk staff leave, too many therapists quit, and too many clients/prospects being wronged. If you want a good massage take the introductory offer of 49$ and pay 78$ if you want to come in again. That way you're not trapped in and never can get out!

Neysa Smith

Outstanding service! Ms.Collette is a gifted therapist!

Kristi Dupre

The massage was fine. The therapist gave mis-information about the pricing and the front desk associate couldn't explain why a prepaid massage was costing another $40. Find a place with better associates, what a rip off.

Jessica Weirback

Parson is where it's at.

Sherry Mcvickar

WHATEVER YOU DO !! DO NOT !!! DO NOT!! DO NOT !!! SIGN THEIR CONTRACT!! THEIR CONTRACT IS A HUGE GIANT RIP-OFF!!! IT WILL COST YOU NEARLY $1000/YEAR!!!

Sarie G

Let’s employees smoke right in front of the door which is gross to begin with...plus it’s a covered walkway which traps the smoke. Gross.

Corlan Blyskal

Prior to having an appointment at Massage Envy, I had never had a professional massage. I have upper back and shoulder injuries causing the muscles to be very tense and tight. Stress does not help with that as well. However, after two sessions at Massage Envy, I feel amazing and my experiences have been nothing but perfect! My first appointment was with Sheldon and he is a very nice and respectful gentleman. He is a pleasure to talk to and can give some great advice for life. He does a great job at digging deep into the muscles and stretching them out. My second appointment was with Michaela (hope I'm not spelling it wrong). She is a lovely and radiant lady. She is very friendly and a delight to talk to. She is great at a more relaxed, fine massage that warms up and gets blood flowing into the muscles. The front desk was as well amiable. Very easy to talk to and very caring. Always eager to get you a cup of nice water or tea. Only down side is the cost. Time to start saving up money!

Wael Bahar

I come here once a month to get massages. It is worth it. Get the membership for cheaper which give massages at cheaper rates.

Heather O'Reilly

I don't recommend this place. My time was cut short. I was late because I got stuck in traffic. So they cut my time short. I was still asked to pay a high tip, and the full price. It was not worth it. I felt rushed out of there. It seems they only care about money and not customers. Next time I will take the advise of friends and go someplace else. First I went in and had to wait a long time at the reception desk. Which was at least 15 minutes. Than I was told I had to fill out paperwork work. Icily got a back massage that was rushed. The hot towels that put on you burn. At the end you get handed a water in a cheap plastic cup.

Connie Roletter

Excellent

Erika White

No professional at all! Inexperience staff, therapist talking, equipment poorly maintained, late start, quit 10 mins early. Aromatherapy enhancement did not even smell.. Nothing positive about this experience whatsoever, will not recommend to anyone.

Charese Hatten

Horrible place of business, owner does not care about employees or customers. Gives Massage Envy a bad name. Only in it for the money not the culture. If I could give 0 stars I would. As far as the memberships... run for the hills.

Gregory Martin

Very friendly staff and a good massage.

Rachelle Fletcher

Awesome clinic!!! Highly recommend!!!

Kate McC

The Concord pike location is amazing, and so is the christiana! The people at the front are so helpful and nice and the 2 therpaists I had were great. I cant seem to go wrong here! I had a great couple experiences, cant wait to come back! Cant wait to start my membership! ❤❤❤❤❤

skinny mann

Very nice place

Matthew Sullivan

Had a really good massage friendly service clean atmosphere

david smyth

I do not know where to start... do not trust this business. Low quality and poor service. Unethical business practices. Poor communication.

Joy Rush

I'm not sure why this place received a bad rap. I'm a member in Staten Island and decided to use a session here. The atmosphere is absolutely beautiful and Michaela, the massage therapist gave me the exact massage I asked for. I would recommend this place to anyone and everyone!!

Tanya Scarrow

James is the best! If you like deep tissue massages ask for him.

Don Dowd

Ebony’s massage today was spectacular I highly recommend Massage Envy. Great price and awesome service.

Clark Williams-Derry

Five stars for Sheldon. Based on many of the reviews here, I wasn't expecting much from this Massage Envy. But after pulling a back muscle and sitting through 2 days of pain while traveling, I *really* needed a massage. I picked Massage Envy only because it was close to my hotel, and was open late mid-week. Long story short, Sheldon gave a FANTASTIC, deep, therapeutic massage -- honestly one of the best I've ever had, and I've had a bunch of massages. He didn't go easy on me: he really leaned into some of the knots and sore spots on my back, and traced the lines of painful gnarls radiating from my spine to my shoulder. It wasn't exactly relaxing, but it was EXACTLY what I needed. The next day I felt worlds better -- I had almost no back pain, and had nearly full mobility in my neck. Thanks, Sheldon! If I lived nearby I'd be a regular customer!

Darlene Turner

Great atmosphere great service

Yogi Patel

Not inviting.

Anne DeAngelis

My husband and I had a couple’s massage today. Service at the front desk was fast, professional and personable. The massage therapists were wonderful. They were both accommodating, very professional, and provided excellent massages. About a half hour after leaving, I realized that my wedding ring fell out of my pants pocket, so I called, and they went into the room and found my ring. The place was clean, serene, and they didn’t try to up-sell me on anything additional that I don’t need at check out. I appreciate that very much because at other locations I’ve had to listen to the up-sell shtick. We will definitely go back to this location!

Jennifer Sheets

Zainab is one of the best massage therapists. A clean location with nice front desk. Owner is a good person, charitable and kind.

Carol FaDepros

Find a different location. This one is horrible!!!!!!!!!!!!!!! They are rude, the massage is not good, the rooms are dirty. I wish I had read the reviews before going. The one in West Chester is much better.

J.E. Hamer-Maansson

Under new ownership and not sure that all changes are for the best

Julie Short

I’ve always had amazing massages here every time I go. I’ve tried a couple different therapists, and they are all qualified and well trained. I have sore muscles constantly from exercising and stress from work, and they always leave me feeling amazing after. I’ve joined the membership program to keep up on my physical & mental health - well worth the investment!

Lisa Edwards

There are other locations I like better.

blaine squires

Was really surprised- what an amazing massage. As a Triathlete I have had many massages over the years. This I put as a top 10, will definitely return to this location

Alicia Jackson

Spectacular massage therapists and wonderful staff!! Very friendly and attentive from the moment you come in until you leave!

Dre Don

Friendly staff

Concerned Citizen

***STAY AWAY*** TERRIBLE. Worst Place Ever!!! The front desk staff lacks training and has a total attitude problem. They have the occasional decent therapist, but mostly it is whoever most recently responded to their want ad on craigslist. Their whole scam is to rope you into a monthly payment. I've made numerous requests to the staff to have ownership call me to discuss terminating my account and never once got a phone call. Based on the way the place is run, it doesn't surprise me that the owner doesn't respond to my requests for a phone call. Don't give them your money. Once you sign, you will never get out of your contract, even thought there will be a response to this review coming shortly that says how easy it is to get out of the contract, and the front desk will give you a spiel on how easy it is to get out of the contract, READ THE FINE PRINT. It's impossible to get out. PLUS, there are too many other options locally that are reasonably priced to play games with this place. Total Scam. I've had 100's of massages in my life. I'm telling you. Spend your money elsewhere.

David Levi

I called today and asked if the had any openings. They asked if I was a member. When I replied "no" they said we are booked. I called back 15min later and asked if they had any openings and yes I am a member. Sure enough they had multiple openings.